Unprofessional and unresponsive. I called initially to book an appointment with their FOVDR…read morespecialist and was told a technician would have to call me back. When I hadn't heard anything by the end of the day, I called back to follow up, only to be given the exact same response. Two days later, I still haven't received a call. They are gatekeeping care and ignoring follow-ups. If you have a specific vision need, don't waste your time waiting on them. I've already moved on and booked an appointment with a different specialist who was actually able to help me.

For the past 14 months, I have been under the care of Dr. Jennifer Redmond, (optometrist), Denise…read moreGibson (vision therapist) and Dr. Jeri Schneebeck (optometrist) at Highline Vision Center in Aurora, CO. My vision issues (strabismus and cyclotorsion causing double vision) were the result of a severe accident which resulted in a traumatic brain injury. I cannot give enough wonderful praises to these three incredible professionals for helping me get my life back. Both Dr. Schneebeck and Dr. Redmond have spent so much time to accurately assess my initial diagnosis and explain the injury to me. I have had regular progress checks which have resulted in new recommendations to continue my progress. Because Ms. Gibson is so knowledgeable, she has been a master at listening to me explain what has been occurring with my vision each week and providing exercises to help me return to my normal life. I so recommend this practice and the professionals who work here!

Billing department is unprofessional and they don't know how to submit the code to the insurance…read morecompany..... I really like my son's eye doctors but they don't know how to do billing

From the minute you walk in you are taken care of in a personal, professional manner. Arriving a…read morebit early I was processed and taken in for my initial exam. Madeleine introduced herself and started my exam. We measured my vision and performance of my eyes all while keeping me engaged and entertained with her relaxing style. Once finished I waited for the Doctor. Dr.Mattson performed all of the measurement tests and her style is very engaging. She explains to a level that you totally understand and keeps you 100% engaged. The entire Team provides excellent service and allows you to understand the entire process. If you need some glasses then Parker Vision Specialists is where you need to come.

I have always had a great experience at this location, for myself and for my kids. Staff are…read morealways friendly and helpful. The eye doctors are also very friendly and knowledgeable. I normally just pay with cash, but this year will be my first year using VSP. So, I will update this review if necessary.

I experienced multiple problems with insurance billing using this location. I have never had this…read moreproblem before at any other business I have purchased glasses. Tried to resolve over the phone by simply asking for receipts to be emailed to me, and they would not accommodate my request, even after verifying my name, phone number...etc. I now need to drive down there to fix something that should have been done correctly to begin with. Very disappointed and will be taking my business somewhere else.

I just left this location and would not recommend. I walked in and there were two ladies sitting in…read morethe middle. Not very welcoming. Apparently they were making a supplies order for white out, etc. I browsed frames for a good 10 minutes or more and not once did someone ask if I needed help or if I had questions. The older white heavyset lady with white hair asked a gentlemen if he needed help right when he walked in. The other middleaged heavyset lady with dark hair was too busy or in a rush to get to lunch. I walked out because you do not deserve my business if you can't acknowledge a potential customer. It's a freaking Lenscrafters not a Gucci store.

I came in to get a eye exam and two new pairs of glasses. Everyone was very helpful. The first pair…read moreof glasses I got did not end up fitting me very well and their 30 day policy is great and I was able to get another pair that do fit without any hassle. I worked with two different people over my visits in there and they were both super friendly, knowledgeable and helpful.

Had an awesome experience here .... Staff was awesome !!…read more Doctor was great .... Didn't wait long For sure will be coming back here Hands down just a 10/10

I was able to get a same day eye exam appointment, and Dr. Morovati and the staff were very…read morefriendly and helpful. They made everything very easy. Highly recommended!

BE SURE TO READ THE OTHER 1 STAR REVIEWS HERE. Dr…read more Hankenson did the quickest eye exam i ever had. He had me look at the little red barn and read a few lines of letters. No dilation, no eye pressure test & none of the standard questions ODs use to assess serious issues. He seemed more interested in telling my husband and i all about his Colorado road trips. Then, Dr H retrieved a copy of my prescription from another room, came back and said "everything looks great!" No details. I am 53 and i feel like my vision has declined in the past 3 years. So, i asked Dr. H if he could use my glasses to compare how much my vision had changed. "Of course!" He took my glasses & disappeared, returned momentarily & announced, "it hasn't changed much at all!" Again, he provided no data & no details, which seemed odd. The entire exam took 10 minutes, max. On the way home, i had forgotten to ask for a prescription for Bimatoprost . left a message with the receptionist. (i was surprised that i had to explain what it is!) As so many other reviews have said, the office staff is totally incompetent. The message the receptionist took was that i needed a prescription for Prazapam - a medication prescribed for insomnia & anxiety! When Dr H returned my call, he was also confused about what it was i needed but seemed more interested scolding - yes, SCOLDING - me, accusing me of YELLING at his staff on the phone. What i suspect is that this OD accused me of yelling to deflect from his own incompetence. Scolding a patient is a sure way to get them to go somewhere else as they are about to realize that this OD is nothing but a silly quack.

Office Staff clearly incompetent!! My daughter had an appointment on a Saturday and they called and…read moresaid they had to reschedule because the Doctor would be out of town. It was rescheduled for today at 4:30 and said it was for 10am. I wouldn't have scheduled at that time because my daughter is in school. Then they preceded to tell me that they had left a message saying that they no longer accepted my insurance. I received no message!!! Total waste of my time!!

Dr. kristin is excellent. I wanted to try mono vision which requires a multi focal contact in one…read moreeye and a distance contact in the other. She spent lots of time with me to get the prescription just right and gave me a couple samples to try to see which one I liked the most. I feel like my case was pretty complicated and required someone patient and detail oriented and she really nailed it. Now I can see near and far with my contacts.

Over charged! They charged me for the $99 visit that they will bill the insurance company, just in…read morecase the insurance does not pay. Then I was told that there is a $59 "contact lense fitting fee" that is a Colorado State Law that they charge. ??? We were there for glasses not contacts!!!

Stopped in today for glasses and an eye exam, and honestly everything went perfectly and seamlessly…read morefrom start to finish. The entire visit was smooth with no hiccups along the way. Dr. Derby did an excellent job, and Alex at the front desk checked me in and handled all of the pre-testing efficiently and without any issues. They were both extremely friendly, took the time to answer all of my questions, and made the whole experience very comfortable. I also loved the frames I chose and am really looking forward to getting them. I highly recommend this place!

They understand customer service. Helpful, friendly and excellent follow-up. I highly recommend…read moreAscenteyes! First time wearing glasses and they were very reassuring.

I had FSA funds to use so with my prescription in hand, I checked in to America's Best hoping to…read moreget computer glasses quick and at a reasonable price. The frame selection here is fashionable with a range of price points, but service is somewhat mediocre. It started off well......I was greeted promptly and allowed to browse, but once I had my selection, it took a while to get assistance (this being a Monday evening with only one other customer present). Once I did meet with a sales person, I placed my order and was was told my glasses would be ready in 10-14 days. Fast forward three weeks and I hadn't been contacted. When I called, they said my glasses were ready and that an automated system "should have" notified me, but I never received a call, vmail or email. Pickup was quick, but the staff were not friendly. I was fitted for my glasses than ushered out quickly as if my being there was an inconvenience. I guess (you) get what you pay for. Not that I was expecting white glove service but AB is a miss when it comes to service.

Chose the chain for the prices, will be loyal to the Southlands location for the excellent customer…read moreservice! I did experience a problem not typical for most customers. The entire team was outstanding. They listened and communicated different options for resolution. In today's world, employees are hard to come by in general, let alone knowledgeable, helpful employees, trust me! FIVE STARS for Southlands America's Best and an extra shout out to manager Leah who went above and beyond to listen, understand, and offer a variety of solutions. ~happy customer since 8/2024 darcy

Have been going here for five years and really like the doctors and staff here…read more Doctors are very knowledgeable and so very, very helpful and kind. My eyes have never felt better to be honest. The staff know how to order a year supply of lenses- always with a rebate code through the lens company and always get you the best deal when dealing with insurance. Whether you get Dr.Jones or Dr. Puzzo- I've seen both- your eyes are in great hands lol.

Absolutely unacceptable experience. I came in for a standard eye exam and was shocked to be refused…read moreservice simply because I declined extra tests using overpriced machines that I had already completed less than a year ago. I made it clear I only wanted a basic eye exam, but they wouldn't proceed unless I agreed to unnecessary add-ons -- which is unethical and disappointing. What's worse, when my daughter had her first eye exam there (and we agreed to the extra testing since it was her first visit), we were later shown eyeglass frames priced at $398 -- frames I found online for $115. When I brought this up, their attitude completely changed. Instead of acknowledging the discrepancy, they acted defensive and dismissive. It's clear they're taking advantage of patients by upselling outdated frames at ridiculous markups. This place is preying on innocent customers, and their shady, money-hungry practices are nothing short of a scam. Shame on the director and the team for treating patients this way. The people of Smoky Hill deserve better, and I'll be sharing my experience on every platform possible -- including Nextdoor -- to warn others. Avoid this place at all costs