I came in to get a eye exam and two new pairs of glasses. Everyone was very helpful. The first pair of glasses I got did not end up fitting me very well and their 30 day policy is great and I was able to get another pair that do fit without any hassle. I worked with two different people over my visits in there and they were both super friendly, knowledgeable and helpful. read more

I just left this location and would not recommend. I walked in and there were two ladies sitting in the middle. Not very welcoming. Apparently they were making a supplies order for white out, etc. I browsed frames for a good 10 minutes or more and not once did someone ask if I needed help or if I had questions. The older white heavyset lady with white hair asked a gentlemen if he needed help right when he walked in. The other middleaged heavyset lady with dark hair was too busy or in a rush to get to lunch. I walked out because you do not deserve my business if you can't acknowledge a potential customer. It's a freaking Lenscrafters not a Gucci store. read more

Do not buy glasses from this Lenscrafters. I spent $600 on a new pair of Oakley frames with Oakley lenses 2 months ago, and the frames are already coming apart. But, since it has been just over 30 days they said there is nothing they can do. That was a waste of $600. read more

This lenscrafters location was super helpful in a pinch! I wear contacts and did not have backup glasses. Well, woke up with a pretty bad eye infection one day. My prescription is super strong (+6) so I literally can't function without lenses of a sort. This location answered all of my questions over the phone, I came in to look at some frames, they helped me pick one, and they put a rush on the lenses. I had the glasses super fast and it was absolutely necessary to clear up my eye infection. read more

Their mask policy is all the proof you need that their leader ship is full of morons. If the masks they hand out will stop a virus your sock will work as an excellent condom. Louis Pasteur proved that bacteria cannot travel three consecutive right angles. Surgical masks are made of fibers laid at three right angles. The pore size will allow for the passage of water vapor that is the carrier for the virus so they will not stop the carrier water molecule or the virus. I have nothing but contempt for stupid people pushing stupid policies. Additionally they are over priced because they are paying high rent with your glasses. I was able to order the same glasses with the frames for less than they wanted for the just the lens from Oakley. Hundreds of dollars less. Stupid people with stupid policies charging too much! read more

Well my experience with this chain wasn't the best. I guess I miss the personal attention I got from a private optometrist/optician. I waited and wasn't even acknowledged. Two people came after me and was acknowledged and one even said I was there first but I was still ignored. I did ask how this operation works and one technician said I just have to wait. Yes I'm going back to find a private practice. read more

Judgmental and rude. The employee at this business I spoke to at this lens crafters just treated second rate. Lol anything but. You just lost my business LensCrafters. I would have been a good customer too, but don't go to this place sadly. read more

Although a big fans of the Eye Doctors that share this space the actual glasses and frames part of the business (run separately) is a disaster! I ordered and paid for glasses and was told two weeks or less they would be ready. At the two week mark a call (with a long time on hold) told me no - they had to be "reworked" by the lab but would be available by the end of the week. This was Monday. A call of Friday had a new story - the lab had "lost" my order but the location manager would be in the next day and call me with an update. Of course no call. So that next Monday I went in person. I was told they had "no record or knowledge" of the previous calls or changing excuses but that my glasses had been shipped that day and would be in later this week. We are approaching four weeks now. I understand delays happen. But honesty and a proactive communication with the customer seem to be totally foreign to this establishment. Do yourself a favor and go elsewhere . read more

Great care and customer service. Staff was personal and hands on. My wife is super picky about the style of her glasses and got input from everyone working. It gave her the confidence to get the proper prescription and style. This is our forever store! Thanks LensCrafters! read more

I had been here before to shop with my hubby, but this time I actually got my eye exam, glasses and contacts at this location. I thought the doc was very helpful and took the time to explain changes in my prescription, lasik (and why I wasn't a good candidate) and really all my questions. I found him knowledgeable and thorough. I also like their selections of glasses. Now, nothing here is really cheap (the cheapest I saw was in the $120 range), but they are reasonable and the sales people are genuinely helpful about styles and fit. It is also easy to order your contacts through the doc. I did find their per box rate a tad high, but if you are using vision insurance it might be just easier to pay a few extra bucks. All in all it was a great experience. I would go back! read more

Great experience here. I am a glasses newbie and everything from the eye exam to finding glasses to getting them fitted was all a breeze. I always felt cared about and knew every step of the process. They were never short on compliments either :) read more

We made an eye Appointment for my daughter. We ended up here accidentally,they don't take appointments,we had meant to go to another business nearby. They made a big deal we hadn't realized we were at the wrong place. The lady with shoulder length brown hair was hateful and wouldn't help us she had someone else help. Then when I was trying to figure out things with the employee that was helping us she came over and continued to be rude. She didn't need to engage further yet she insisted on being unprofessional & taunting us when I was clearly confused being at the wrong location. Even as we walked out the door the woman kept talking. I am very relieved we were at the wrong place,go to Vision works across the street instead much more pleasant and helpful! read more

I would not recommend this LensCrafters. They were not very helpful with finding the frame size I needed for my child. I finally ordered a pair. When I went to go pick them up, they had ordered the wrong frames. It was brought to the associate's attention who originally ordered them for us, she looked at the incorrect order and didn't acknowledge us, nor did she take accountability for her mistake and apologize for this inconvenience. They re-ordered the correct frames for us, when we went to pick them up, they were still the wrong frames. We went back for a 3rd time, finally they got the frames right. I spoke to the store manager to let her know about this inconvenience and poor experience and she didn't do anything to make it right. I was not pleased at all with our experience here. read more

I. Love. This. Place. The first time I went here was a year ago when I lived in Southlands. I live in Denver now but I liked this place so much that I made the 30 minute drive to drive all the way back for my exam yesterday! The doctor is wonderful. It's a husband and wife team but both times I have seen the husband (I'm bad with names). He is so personable and they must have a little note in the computer because he asked me how nursing school was going and if I was almost done! The ladies working the glasses section are so helpful. Jacquie was helping me yesterday and she is very knowledgable about insurance and frames. She helped me pick awesome frames that were ever so slightly out of my boring comfort zone and I love them! I also had an old pair of Ray Ban sunglasses that I wanted to know if they could put prescription lenses in. They could! So yesterday I got new frames and prescription eyeglasses and prescriptions put in my favorite sunglasses! I mentioned off hand that I had class later that day so Jacquie told me it'd be about an hour for BOTH pairs of glasses. I shopped around the mall for only 40 minutes before I got a call saying both pairs were done and when I came in Jacquie asked if I'd be making it to class in time. I very much recommend this place, even if you have to drive a bit to get there. They have a great selection and great staff. I'll be coming back next year for sure! Thanks guys!! read more

We've been customers of Lens Crafters for years, so it is a shame I feel compelled to write this negative review. Both visits were awful as far as I'm concerned. The first visit I went there to pick out my glasses, already had a prescription in hand from my eye Doctor. They stopped me at the door and asked me why I was there. The lady acted truly terrified that people were walking into their store. I get it, Covid has made everyone's life miserable but you don't have to exasperate it by treating people like they have the plague. Anyway, I told her I wanted to pick out some glasses so she handed me a tray and told me to place every pair I touched in the tray. Anyone who's ever worn glasses knows you have to try on a few pair before settling on the pair you like. This approach made me apprehensive to touch any of the frames. I wound up placing just two pair In the tray. At this point the visit seemed to get better as she sat me down and did all the required measurements and I was on my way. Today I went to pick them up. Again, as soon as we walked in the door we were told to stop! Again she asked why I was there, I told her I was there to pick up my glasses. I fully expected at this point to be sat down so that she could make the adjustments that are required when you buy a new pair of glasses. She brought them back to the stand up table they had blocking the entrance and handed them to me. At this point I tried them on and told her the ear pieces and nose pieces needed to be adjusted at which point she told me there were too many people in the store and that she couldn't help me. When you spend close to 1k on a pair of glasses you expect some attempt at customer service! Again, I get it, these are different times, but there were other people in the store, sitting down getting their glasses adjusted, why could they not offer me the same service? There were plenty of seating options that would have facilitated the proper social distancing. This lady just didn't want to be bothered. Way to go LCs, in a time where customer service should be crucial, you completely abandoned it. read more

Excellent place for a walk-in! I called to see if I could get an appointment for my mom so that we could go back to the DMV to show them she has great vision - they were so thorough with the testing and she came out with great results and a new prescription which we will definitely fill. Dr. Zack is super professional & very engaging and the staff at the front desk were so nice and made us feel good to be in their space! We will definitely be back!!!. read more

RUDE! My wife and I came in to buy her a pair of Rayban Sunglasses. My 3 year old was harmlessly handing my wife some glasses to try on until an employee came up and whispered to me in a very condescending manor to give me a "heads up" that my daughter can't touch the glasses because they have to sell them. My daughter was right at my side and I was fully supervising her every move. Their glasses were never in danger of having their resale value compromised. We were both shocked that an employee would find it critical enough to their job to whisper such information as if we were 3 years old too! We immediately left and will never return for prescription needs either. We left Lenscrafters and walked down to Sunglass Hut where we were met by two extremely friendly girls one of which actually drew pictures with my daughter while my wife bought $300 Maui Jims. Take note Lenscrafters, that is how you treat a customer. Your inappropriate and rude employee just cost you my family's business. We will no longer get our eye exams, prescription glasses, or sunglasses at your establishment. read more

Needed glasses made for a frame that I have and I made a couple calls to different optical stores. I was hoping for a deal on lenses but most places recording around two to $300. I decided to give LensCrafters a try as I've been there before. I'm very glad that I did because they figured out that with my insurance new lenses were only $20. They quoted me two weeks for delivery and it only took one week, to say that I'm pleased is an understatement. read more

Rayban shipped my replacement lenses to me and 1 was the wrong size. I called ahead to see if LensCrafters could fix it and they were more than happy to see what they could do. While trying to fix the glasses, they broke. LensCrafters replaced the glasses by giving me a brand new pair that were identical! I was so happy! I've had the glasses for a few years and never thought they'd have the same exact pair in stock. They went above and beyond to give me a great customer experience! read more

Poor customer service! Messed up my glasses Rx. Had to get it fixed. Messed contacts rx was told when I run out to come back in to get corrected rx . Now they won't give to me 3 months later said I would have to pay for new exam . Exams and Rx are good for 1 year. Horrible customer service many better options around the area. read more

All I can say is that this staff is amazing g. Taking me step by step in choosing frames, explaining the different lens type, etc. If I had a question they were happy to respond . Their customer service is impeccable. Thank you so much! I will be making this my permanent place for glasses. Such a night and day difference than Vision Works! read more

They are great crafters of lenses. Both the doctors here (husband/wife) team, are great eye doctors. I've seen both of them over the years. All the staff are also super helpful (so much so that if you're just browsing frames you might have to tell upwards of 5 people that you're "just looking"). They'll do free adjustments for you or put a screw back in or just generally be helpful. Absolutely nothing wrong there. The only reason this is a 4, not a 5, is that they do have a limited selection of frames. When we were looking the cheapest we found was about $130 for a decent frame. And it went up and up from there. I think my frames are normally like $250. They usually have coupons, tho, or some kind of deal going on if you buy the lenses/frames together or buy 2 complete sets of glasses or whatever. So make sure you look for the deal! read more

Cannot say enough good things about the service I received on such short notice as my insurance company decided not to carry the cost of my visit. Thanks to the great help of Jordyn, Regina, and the doctor who saw me for helping me out and laying out a few different options as to what we could do about it. You guys went above and beyond, you easily earned my business and I will come back to this location every year for my check up and contacts! Easy five stars for these folks and well deserved! read more

My right contact felt strange ever since I got my prescription from here. I went back for a follow up appointment to ask them, which they charged me for, and they insisted I had the right size contact and that my "eyes are getting old" and I probably just can't wear contacts any more. Needless to say, went for a second opinion and low and behold my axis size was wrong the whole time. Not going back!!! read more

I just purchased two pair of glasses at this establishment. My eye exam was very thorough and having a complicated prescription I was hopeful yet skeptical. The optometrist was very knowledgeable and she talked me through the options per my prescription. All the folks in the eyeglass sales section were friendly, helpful, and very knowledgeable. The customer service aspect of my experience was incredibly impressive. Now wearing my new glasses is a dream. As I stated to my husband " Now I can really see !". I highly recommend this Lens Crafters. Kudos to all who work there! read more

Love the selection of frames. Customer service is always very friendly, sometimes a little too friendly but I enjoy my visit. I take away a star because of two reasons, parking is limited and the prices are very high for glasses and lenses. I paid extra for my lenses to be thinner despite my blind as a bat prescription and the lenses still arrived looking extremely thick from the frames. I do still need to swing by the store to verify if I received the right lenses but overall I'm happy with my experience. Laura was the sales associate who helped me and she was so sweet and down to earth. Because of her, I will come back for my next pair of prescription glasses. read more

I got an eye exam, prescription, new glasses and prescription sunglasses from here. I received great customer service from the employees. I brought my perception sunglasses back several times to adjust the tint - without paying any extra charge. They definitely stand by their 100% satisfaction guarantee. read more

They were great! I haven't needed glasses in years due to having LASIK but it rapidly wore off this year and I needed glasses again for driving. They were able to get me in super quickly, the optometrist was friendly and professional. I had a lot of questions and he answered every question thoroughly. The customer service in the store part was top notch and I love my new glasses. I would definitely recommend this store and optometry practice. read more

LensCrafters at this location is horrible. The two ladies at the front desk are extremely unhelpful. I called them to ask what my contact prescription was since they only gave me my eyeglass prescription even though I paid for both. They told me they would email it and never did. I called again but the signal said "busy". They honestly don't care and I will never go to them again. read more

The entire team here is awesome. Very friendly, fast and efficient. Julie was exceptional, truly a professional. Guided me through the process helping me understand all my options, to make good choices, searching to find my vision coverage (I didn't have a card) and reminding me to put important dates in my calendar. read more

Left a voice mail 3 times, as they do not answer calls in the doctors office. Never received a return phone call. So I called Laura in retail, which was like talking to a child. Eleven years of getting contacts and glasses is now no longer. read more

My husband and I have been very impressed with this particular Lens Crafter shop. They are professional and personable and really know their business. I was VERY impressed with Jackie. She is the epitome of what the rest of the optical shops strive for; intelligent, professional and personable. I bought three pairs of glasses and my husband purchased two pairs. We were very impressed with the results. I would highly recommend this Lens Crafter shop. Jackie, you're a winner! read more

Staff fitting the glasses are top notch, without a doubt! Receptionists are not very professional (letting child play under the desk while I'm trying to pay and make follow up appointment) and extremely defensive when I questioned some of the exam fees. Why is an exam fee only good for 3 months? I don't think that is normal in other vision centers. read more

My wife and had been a loyal customers for 6 years. The doctors are very nice and did a great job however the employees and managers have been nothing but rude and so unhelpful with setting appointments and insurance questions. We have now switched and are very very happy with the switch it should not be this difficult to deal with employees. Customer service is everything and they for sure do not have it. read more

I can no longer in good conscience recommend LensCrafters to anyone - even to someone I don't like or respect. Or perhaps I should say, I can recommend LensCrafters IF you are interested in a dealing with a company without compassion, without understanding and without concern for their customer. Then by all means frequent LenCrafters if you are only interested in dealing with a company that is rule oriented and inflexible. When I purchased my glasses last year, I purchased replacement insurance. My dog did damage to my glasses. I went to LensCrafters. They agreed that the glasses were damaged to the point of replacement required. HOWEVER, they didn't have the lenses in stock to replace the glasses so I would have to wait for them to be ordered and they would notify me. Note: Lens unavailability due to poor planning on the store's part with respect to meeting end of year demand. Until the new ones come in (4-5 or maybe even 10 days) I am wearing glasses that don't fit well, due to damage from dog, and manage to misplace them. Because I don't have my glasses - finding them is problematic. I call LensCrafters, hoping that since they have already evaluated the glasses and determined they are eligible for replacement, that I will be able to receive dispensation allowing me to get the new glasses and bring the old ones in when I find them or sign a waiver or something along those lines. I paid for the insurance, I have paid the deductible and yet they hold my glasses hostage. After the call today, it was evident my hope was a wasted effort. Irregardless of the fact they have already evaluated the damage and declared my glasses replacement eligible; and irregardless of the fact they could not replace my glasses the day I was in due to an inventory shortage on their end (no fault of mine) they will not replace my glasses until I find the misplaced damaged pair. I will not be returning to LensCrafters nor am I comfortable recommending them to anyone - for those of you who choose to frequent LensCrafters for your glasses and vision needs, I would caution to proceed at your own risk. And, if you choose to have a business relationship with LensCrafters, expect nothing from the company - no customer support / consideration / understanding ... you will not be disappointed. read more

On the morning of June 8, 2017, I made an appointment for Sunday, June 11th. This appointment was made more than 72 hours before the actual appointment, more than 30 of those being posted business hours for the location. I received my email confirmation around midnight that night along with directions to bring in my glasses and fill in patient paperwork. I did this that night and set it aside for my appt on Sunday. On Saturday morning around 9:30a, I received a call from an individual who identified herself as "Danica" who said she was calling to remind me of the appt and asked for my insurance information. I was not in a position to give it to her at that time and told her I would call her back later in the day. I called at 3p and once again, spoke to a person identifying themselves as "Danica." She denied having called me earlier in the day but took my insurance information anyway. I did not hear back from her so I assumed there were no issues. My appointment was for the middle of the day on Sunday, at 12:30p. At 11:35a, less than an hour before my appointment time, a person identifying themselves by the name of "Danica" left a voicemail for me stating that she was unable to verify my insurance information. When I called back to ask why they'd waited until an hour before my appointment to tell me this, I was met with a contrite, "sorry," and no effort to offer a solution. We were literally outside of the store by this time. My husband went in to show proof of our insurance and my coverage but he was told she would not accept the proof and that she could "take me," but that we would be billed for the visit and it was our "problem" to get it rectified with our insurance carrier (Tricare). Needless to say, the appointment was canceled and I won't be back. I recommend other families, especially military families utilizing Tricare, think twice about utilizing this location as the customer service is severely lacking and there was no effort to rectify a problem their staff created by waiting until the weekend when they had all day Thursday and Friday to verify insurance. read more

This place is great! I would highly recommend them to anyone in need of an optometrist or new glasses. All of the staff were wonderful. Prior to my appointment, I had an issue with my insurance, which they took care of happily and called to let me know everything was good. I walked in and immediately got a warm sincere greeting and checked in. I was in the doctors office within 5-10 minutes of arriving. I saw Dr. Chad, who was awesome! Very friendly, nice and made me feel very comfortable at the practice. Easily the best eye doctor I have ever been to. After we figured out my prescription and he checked my eyes, he took me out, told me to let him know personally if I needed any help selecting a frame and introduced me to Julie, who helped me pick out new frames and processed my insurance. I doubt I ever would have made a decision on frames without her suggestions and opinion on different styles - she was so nice and helpful. She also tightened the screws on my sunglasses I had been wearing while I was looking at glasses. While making my final selection, Dr. Chad came back out and started chatting with me again and gave me his opinion on frames too. I don't think I have ever had such an attentive, sweet staff at a doctors office. They also had my glasses ready for me within an hour, compared to the 3-4 weeks I was used to waiting at other doctors. I will be back and I will recommend them to everyone. Such a great pleasant experience! Thank you all! read more

Horrible place. Dr does very poorly. Could not correct vision in my left eye. No offer to send to a specialist. Just gave up because it was beyond his ability. Bought expensive top of the line frame made by Dolce-Gabba. They began chipping after 8 mos. Returned to find out if warrany covered. No help at all. Customer service reps are fakey & not sincere. Strongly recommend do not go here!!! read more

The good - their frames selection is impressive. The store is modern and staff is helpful... until after you make a purchase, of course, but that's a help. their are primary for a number of insurance companies and they seem to know how to deal with insurance companies. The eye doc's office, which is run by an independent company, is very good - highly recommend. Now, here's why I'm not buying frames from them again: We only purchased one frame from them because insurance covered it almost 100%. Their prices are surreal and while I'm sure they have plenty of customers who pay out of pocket, I believe their prices are nuts. Even with insurance, it was cheaper for us to get the frames from them, but get lenses elsewhere. A brand name frame that we purchased from them broke few months down the road. We didn't purchase their extended warranty as I assumed - yes, this is my fault - that all decent products these days come with at least a year of defect warranty from manufacturer. Well, turned out that it's only 30 days through them and they claim that this is also the manufacturer's defect warranty as well. I asked for a written manufacturer's warranty info for the brand that we purchased and was told that they don't have it. I asked if they are indeed an authorized reseller of the brand and was told that yes. Now, here's where I got a problem - I find it hard to believe that as an authorized reseller they don't have manufacturer's warranty info or manufacturer's authorized repair center info or anything else related to the manufacturer. I got a lot of weaving around from the store manager about all brands being owned by another corporation, etc but no real manufacturer's information was provided. With plenty of competition these days, I refuse to shop at the store that can't back up their products (without the help of extended warranty) or assist with contacting the manufacturer and getting it sorted out. To answer the obvious question - no, it wasn't a user error. The breakage was on an internal metal screw and is clearly a manufacturer defect that showed up later than usual 30 days. read more

Such a clean, friendly facility! The doctors located within this Lens Crafters are very skilled and helpful. They also helped us understand our son's vision issues, since he has a severe astigmatism. The staff in Lens Crafters are always willing to help with adjustments and quick fixes if you are there shopping and need your glasses adjusted - even if you didn't get your glasses there. They have a huge selection of frames and take time to really help you find the ones that suit you. With all that glass everywhere, they must clean all day, but you rarely see it! read more