Billing department is unprofessional and they don't know how to submit the code to the insurance…read morecompany..... I really like my son's eye doctors but they don't know how to do billing

From the minute you walk in you are taken care of in a personal, professional manner. Arriving a…read morebit early I was processed and taken in for my initial exam. Madeleine introduced herself and started my exam. We measured my vision and performance of my eyes all while keeping me engaged and entertained with her relaxing style. Once finished I waited for the Doctor. Dr.Mattson performed all of the measurement tests and her style is very engaging. She explains to a level that you totally understand and keeps you 100% engaged. The entire Team provides excellent service and allows you to understand the entire process. If you need some glasses then Parker Vision Specialists is where you need to come.

Dr. Brenner has been providing my vision care for over 10 years. Her eye examinations are very…read morethorough and give me great confidence that her eye glass prescriptions and guidance are precise and accurate. The entire team at the H&B vision Center are friendly, caring and professional.

I have no clue where to start. Almost half year and I'm still waiting for them try on me contact…read morelenses, still they have tried many times on me contact lenses nor the correct measurement, prescriptions, . of course they will tell me so many excuses and blame my Eyes, which I had contact for 15 years It been so long so I end up buying from them glasses in meantime which I regret because even that not good quality whatsoever, the frame is really cheap plastic and price It's outrageous charging my insurance. I have no clue what people say about them, but we are not happy with their service at all. Not professional and not knowing what they are doing. I gave so much time and chance for them but it is just not there. Each time I have to take off work driving there wasting time and not getting results for half year. Very frustrating and disappointing.

BE SURE TO READ THE OTHER 1 STAR REVIEWS HERE. Dr…read more Hankenson did the quickest eye exam i ever had. He had me look at the little red barn and read a few lines of letters. No dilation, no eye pressure test & none of the standard questions ODs use to assess serious issues. He seemed more interested in telling my husband and i all about his Colorado road trips. Then, Dr H retrieved a copy of my prescription from another room, came back and said "everything looks great!" No details. I am 53 and i feel like my vision has declined in the past 3 years. So, i asked Dr. H if he could use my glasses to compare how much my vision had changed. "Of course!" He took my glasses & disappeared, returned momentarily & announced, "it hasn't changed much at all!" Again, he provided no data & no details, which seemed odd. The entire exam took 10 minutes, max. On the way home, i had forgotten to ask for a prescription for Bimatoprost . left a message with the receptionist. (i was surprised that i had to explain what it is!) As so many other reviews have said, the office staff is totally incompetent. The message the receptionist took was that i needed a prescription for Prazapam - a medication prescribed for insomnia & anxiety! When Dr H returned my call, he was also confused about what it was i needed but seemed more interested scolding - yes, SCOLDING - me, accusing me of YELLING at his staff on the phone. What i suspect is that this OD accused me of yelling to deflect from his own incompetence. Scolding a patient is a sure way to get them to go somewhere else as they are about to realize that this OD is nothing but a silly quack.

Office Staff clearly incompetent!! My daughter had an appointment on a Saturday and they called and…read moresaid they had to reschedule because the Doctor would be out of town. It was rescheduled for today at 4:30 and said it was for 10am. I wouldn't have scheduled at that time because my daughter is in school. Then they preceded to tell me that they had left a message saying that they no longer accepted my insurance. I received no message!!! Total waste of my time!!

Dr Carlson and her team are simply the best. I would highly recommend Insight Lasik because of her…read more She pays attention to every detail, but also knows all of the higher level stuff. From the initial consult to yesterday's surgery, I was impressed. To some Lasik surgery on both eyes may not seem like a big deal. To others, including me, I'd say it's daunting. Her calming demeanor helped comfort me throughout the whole process.

Both Insight Vision Group (ophthalmology) and Associated Eyecare (optometry) are the most…read moredisorganized businesses with whom I've ever dealt with in my home state of Colorado, even worse than UCHealth/CU Medicine, which is truly a low bar. Associated Eyecare: - In 2025, I saw Dr. Pethe, who was wonderful, and who released my medical records to the portal like a normal doctor, immediately after my appointment, on the same day, with no follow-up required, and he printed out my new prescription for glasses - In 2026, this week, on Wed 9/9, first receptionist Noemi failed to call me to alert me that Dr. Pethe had left this practice (no wonder why!) *MONTHS AGO*. Instead, I found out during my 24-hour in advance reminder call, not the proper communication, but Noemi single handedly called me to "remind" me of my appointment with Dr. Maleeka Bokhari, who I had no idea who she was, or that Dr. Pethe had left the practice, and this wasn't even a proper communication of the *PROVIDER CHANGE*! This forced me to waste my time on Tue 9/8 calling back, to understand what was going on. Then, Noemi lied about me - on CCTV (conveniently she walked to the back office, without CCTV, to lie about me, to Alma & Joe, where Noemi told Alma that I allegedly [incorrectly] "refused to sign an intake form," when in fact I was begging Noemi to stop wasting my appointment time talking, to let me see/sign the intake forms, and to get the show on the road, so I wouldn't be late to my ophthalmology appointment nextdoor with Dr. Stephanie Muylaert). Noemi delayed my appointment by 40-minutes, after I arrived 12-mins late, which she turned into 40-minutes, negatively impacting me - the paying customer/patient, as well as Dr. Muylaert. Then I heard Alma outside my room talking negatively about me, victim blaming me, the paying patient/customer, for Noemi's/Alma's mistakes, as I explained to Joe. On top of all this, I called this office *THREE TIMES* today, given they still have failed to release my medical records to the portal, 2-days later, which Dr. Pethe did last year, same day, as did Dr. Muylaert. Then I had to call back multiples time on Friday 9/11, with Andrea, to fix what happened on Wednesday 9/9, which should've been done correctly the first time, while Andrea hung up on me/transferred me, or otherwise passed the buck, wasting my time today & on Wednesday, forcing me to do her, Andrea's, Alma's, and Noemi's job for all three women, as I'm now on the phone with the manager, Emma. Insight Vision Group: - In 2025, I went to great lengths to update Dr. Muylaert on my medical history/medications, to establish care, as I left UCHealth/CU Medicine. - In 2026, Dr. Muylaert's team failed to ask me about/correct/update my medications list, impacting my medical care, and Dr. Muylaert failed to communicate new medical changes/ICD-10 codes to me, which I learned about through my medical records, requiring a follow-up appointment, wasting my time further. At this point, I'm about ready to report to Aetna to refund Aetna's/my money, as well as report to DORA/the CO Medical Board, as this medical practice is a huge hot mess. Now I get to work over the weekend - 1/2 a business day - because Noemi, Alma, and Andrea forced me to babysit them for *FOUR BUSINESS HOURS TODAY* after *TEN FAILED OPPORTUNITIES TO FIX THEIR MISTAKES ON TUESDAY & WEDNESDAY, TODAY ON FRIDAY 9/11/26, the 25th commemoration of 9/11*, after I gave them *THREE OPPORTUNITIES ON WEDNESDAY* to fix their mistakes since 7/31, when Dr. Pethe left the practice, which they also failed on Tue 9/8, causing Emma, their manager, and I to have to waste *ONE HOUR* of my business day today - and weekend, due to economics opportunity cost - to do all of their jobs for them, which Emma is finally: 1) fixing / solving, sending me my medical records from optometrist Dr. Bokhari 2) teaching Noemi, Alma, and Andrea basic customer service, which I was taught age 11-21.

Wow, such wonderful customer service! My teen son really wanted to wear contacts and it's a tricky…read morething to learn at any age. They were kind, patient and encouraging. We went back a few times and they would spend time helping him learn to get them in and out. They worked around his school schedule to make sure he could learn in time for basketball tryouts. It took a few times but he would have given up if not for the wonderful staff at HD eye care!

If I could give zero stars, I would. I went in for a simple adjustment, and they ended up breaking…read moremy frames. Instead of owning up to it, they tried to hide it by just handing them back with the lens out. When I confronted them, they refused to help and actually accused me of lying, suggesting the frame was already broken when I arrived. The lack of integrity and basic customer service here is unbelievable. Avoid this place if you value your glasses.

I needed a new prescription, they gave me the wrong one twice. Doctor was frustrated and got mad at…read moreme instead of looking for solutions. I asked for a refund and they just gave me 60% of the amount. I lost 215 dollars and I'm not able to see.

I continue to get my glasses from Envision. I love their professionalism and how thorough my exam…read moreis. Plus JK has always shown me frames and Progressive lens that I needed. Upgraded to a polycarbonate after shattering a lens in my previous Eyeglasses.

Dr Megan Sullivan is my Optometrist and she was very thorough about providing me the details of my…read moreeye care. Having diabetes, it's very important to have someone that can tell me how I am doing regarding my eye site. I know that I am in good hands, and feel comfortable speaking with her. The ordering of my new glasses is always easy and they make sure to utilize my insurance. The front desk lady was very nice and helped us get our next appointment scheduled for next year. Overall my family will continue to use Eye to Eye care as we feel we are in good reliable hands when it comes to our vision needs. Thank you

Do not waste your time or your benefits on this place. The staff has the unique skill of being…read moreboth rude and ignorant. None of the staff seems to know who is in charge or what services they provide. There is extreme turnover among the Optometrists. I gave them too many chances to ever go back.

Outstanding! I've seen Dr. Damiano since 1990. He saved my vision more than once! No other Doctor…read morecan do what he's done for my vision!

Overwhelming, one of the BEST doctors out there. I have no idea why people are complaining, but…read morewith honest care, my son's eyes were healed from what could have been a vision problem forever. He is one of the best, along with his staff, that I have ever had in my entire life. I wish he were also our primary physician because they are hard to trust and he is open and honest. My gosh, when did getting care get so bad?? He is the best. Seriously, I have zero problem paying this man. I want others to feel as good as we do when we walk out of his office. He is temperamental if you do not listen. I actually find that honest as well, and it makes me want to do what he says, and because of that, my eyes are slowly improving. So, my family will be his forever patients!