My whole family is at this practice. We have had a good experience with the doctor and staff. My son's glasses came very quickly.

I have visited this location twice and both times, the staff was very friendly and accommodating to my needs. I am new to the Castle Rock area and needed a contact lens exam, as well as new eye glasses for computer work. Dr. Billings was very thorough with my exam and gave me multiple lenses to trial (as I was having issues with eye dryness). After trialing 3 different lenses, she recommended another brand that she did not have in stock in my prescription strength, but she was more than willing to order some for me to try. The front desk staff was also very helpful in picking out new frames and I appreciated their honesty and candor with my choices. I returned a week later to pickup my new glasses and trial contact lenses. My second visit was also very satisfactory, with Dr. Billings checking the fit and comfort of the new trial contact lenses and the front desk staff ensuring my new eye glasses fit correctly and worked for my vision. The only knock I have against this location is they are not always available to contact via telephone. I tried them later in the afternoon a couple times, and each time my call was sent to voicemail. A minor complaint, but loses one star from my review. read more

I had such a poor experience here that next time, I will go somewhere else and pay out-of-pocket. As another reviewer mentioned, this place feels SO scammy and has no regard for the patient. I am formally filing a complaint with Pearle Vision's headquarters. My appointment was at 11:00 and I wasn't seen by the doctor until 11:55. I waited the entire time. Once I was seen by the doctor, she asked what kind of contacts I wore. I told her that I've been wearing a certain brand for a few years and they were the best contacts I've ever worn. She said "oh, those are old and outdated". Odd, because I literally purchased them with another eye doctor a year prior. In return, I told her that I've tried other pairs and wanted to stick with what I have and she turned her back on me, literally, and said she was giving me the Bausch and Lomb brand. She then asked what saline solution I used and I told her I use the Costco brand because it's affordable. She then said "no, use BioTrue, it's by the same contact brand I'm giving you so it's better". I told her it was 3x the price at Costco and she again, ignored me. I finally looked at the prescription and sure enough, it was for a different brand of contacts than I told her three times I wanted. I'm sure she has some deal with B&L and would rather make money from them than do ANYTHING that I requested or needed. I was finally able to check out and at this point, was running late for my next appointment since I waited so long. I told the front desk staff that I wanted my Rx so I could order from Costco and spend HALF of what they would charge. Someone else said she would price match if I came and sat down but I was running so late, I asked her to please call me. She said she would in 10-15 minutes. Three hours later, they called. I still had no RX that I paid for. Again, completely ignoring what I asked for, she talked about the B&L contacts. I said "No, I'm buying the kind that I want from Costco" and she told me I would have to come in for another appointment to have my Rx changed. EVEN THOUGH I told my doctor four times by the end of our appointment that I wanted the brand I always wear. Now I'm battling Costco to get what I've requested because the doctor refused to have any regard for me, the patient. What a blatant example of a medical professional caring more about their bottom line than the patient. I will never, ever return and strongly discourage you from doing so as well. read more

I went to this Pearle because I am a repeat customer, but new to the area. I was very impressed with how helpful the entire staff was. Everyone was courteous, patient, and my eye exam was quick and thorough. I would recommend this store to anyone looking for a routine exam. read more

I'm new to the eyecare world. But my experience has not been fantastic. If you're looking to get a good eye script, this might not be the place for you. It took me two attempts for them to get my eyes right for glasses, and I've given up on them trying to get contacts right...I actually have worse vision with their contact prescription. They are expensive as hell oh, so you'd think they get it right. But the staff is really pretty! ...just kidding I would have no idea, because I still can't see. read more

Friendly support, expert medical diagnosis, wonderful selection of glasses - the Castle Rock Pearle Vision always goes the extra mile to ensure a wonderful experience for my family and I. I can't recommend them highly enough! read more

Everyone here is very pleasant and professional. I get my yearly check up here every time thank you pearl vision of castle rock.

The ladies here are AMAZING! Not only did I get new glasses but I had a great visit with Dr. Billings she was thorough and explained everything so simply. Mackenzie was amazing at helping me find the right frames just for me. read more

I had one experience at the Castle Rock store of getting an exam & prescription sunglasses. I will not return to this location again. The front office technicians are extremely off-putting & rude making the entire experience--from appointment setting to picking up product--uncomfortable & tense. Both workers act as if your patronage is an inconvenience. Engage them with simple 'hellos' if you want to practice your patience & difficult people skills. The doctor was friendly enough & efficient. He's definitely being brought down by the front staff. I also paid for & received nice glasses--but a competent doctor & a proper pair of eyewear seem the basic standard to me, one should expect those things from any vision store. Side note, the mirrors in the shop were dirty. read more

I purchased prescription reading and sunglasses from this location. Tracy and Colette were both friendly and helpful. My sunglasses didn't come out as dark as I expected and Tracy made sure that they were redone correctly. I'm happy with the service I received and would recommend this business to friends. read more

The Dr. was nice, the staff was pleasant-ish but the business model this company uses will feel familiar if you've ever attended a timeshare presentation or bought a used car. I don't remember Pearl Vision having this mentality in the past. They intentionally have the Dr.s write "specialty" prescriptions for all kinds of add ons and upgrades for thing that might be nice, but not necessarily practical or covered by insurance. When you ask for anything less, they give you a whole bunch of BS in the hopes you'll give up or get confused and give in. Any place that refuses to accommodate their patients right to buy the glasses that work for them functionally and financially isn't worth going to. The tactics used by this office are offensive, especially when realize you can get the exact glasses you wanted right down the street....and covered by insurance. read more

Showed up for my child's appointment and was rudely greeted by the staff because I didn't have a mask on. When I explained that I have a respiratory condition, she said the doctor is pregnant and I can't be in there. Why wasn't this told to me a week ago when I scheduled the appointment? If my child wasn't having issues with the current glasses and could wait, I would have left. Now my wife, who isn't completely fluent in English and understands none of what is going on with our insurance, discounts, warranty, etc. is inside texting me to ask for help. Apparently people with respiratory issues have no rights in Colorado? I was supposed to have my appointment this Saturday and my wife's after that. Cancelled those appointments and will never bring my family here again. Horrible treatment! read more

Best vision place ever! Staff is super helpful and friendly and my boyfriend and I were in and out! Love love this place and recommend to everyone :) read more

This has to be the best office in Colorado!!! I've been to a few others and none of them were as open to helping me as this location. All staff members are amazing!! Great energy great people great business! 10 star quality! read more

2 star because i liked the lady who did my exam. 1st issue, This was a very bad experience. The receptionist was rude and did not have a sense of the customer experience. She tried to argue about my insurance status and told me she could not find me in the system. She told me to call my insurance so the next day i did and they reassured i was good to go. I came back in after i printed my insurance coverage off so it was not a issue and she told me i was not covered with a attitude. I kindly asked if she could check the spelling in my name and she did not like that I insulted her intelligence. Another receptionist pointed out she had the wrong birthday and she was even more upset. 2nd issue, I asked the male and female receptionist what the buy one get one free was and they told me they did not know. How do you not know when you work here? I quickly looked online and resolved my own questions i had. 3rd issue, I am not gonna bring up I will never return my business read more

I had a terrible experience at another eye clinic I came to this location of Pearle Vision and gentleman by the name of Jose was absolutely helpful he got me nice and taken care of and now I have my new glasses on the way absolutely great guy would recommend him to all my friends and family!! read more

From start to finish, very straightforward and simple. Colette was able to help me find a great looking pair of glasses with her expert recommendations. I highly recommend this place! read more

Got glasses here several years ago and was much more pleased this time. Good selection, good prices (even used their Groupon easily!), and staff who knew what they were doing. IDK about eye exams, though. read more

Rude is the word that best describes the service here. I stopped in with my daughter for some help with her glasses. There was no one else in the store and two employees working. Both employees were short and rude with me. They were not at all helpful with the issue I was having. Needless to say we won't be back. read more

This was my first Eye exam in over 10 years, and I was excited to see women running the office. Everything about my appointment went smooth, and I felt comfortable. Collette was kind, enthusiastic and helped me pick out a stylish pair of glasses. Way to go ladies, and thank you! read more

Stopped in to have my sunglasses repaired. Collette was so accommodating and repaired my sunglasses in less than 5 minutes. They fit perfectly now. Great customer service! Thank you Collette! read more

I didn't have a huge problem with this place, but it was just too expensive, even if you have insurance. I used to go to doctor's vision works and they charge half of what pearle does. Also I don't like how Pearle Vision MAKES you either pay to get your eyes dilated or you have to get pictures taken of your eyes, both cost extra. That shouldn't be a requirement, but an option. Thats just to get more money. Then, after I was done with everything, they told me it would take two weeks to have my glasses ready. 2 weeks!? At vision works it took a couple hours. I won't be coming back unless I want to be charged a crazy amount ON TOP of insurance. Ridiculously expensive. read more

I had an excellent experience at this Pearle Vision! They got my very difficult prescription right and delivered the glasses 2 weeks sooner than expected! Great job!! read more

I have never had so much trouble getting contacts in my life. All they want to do is push you into something you don't want.

I have to say the worst experience I have had. Person that helped me was not well informed about insurances. I wish I would have read this prior to my visit. Will not be returning. Very incompetent staff. read more

Prior to moving to their new location, this had been my "go to" vision care store. For several years they operated by the standard, "if you have a problem, just let us know at any time, and we will help you." That attitude is gone now, and they are no longer willing to standby their work, apparently. Whereas before, I had to make several tweeks to eyeglasses due to the nature of my job, this time I was greeted with "It's been over 30 days; did you buy insurance?" My question would, be, if you stand by your work, why would I need insurance??? Eyes don't change that much in 30 days, or even 6 months (mine have changed just a little in 15 years). I guess these businesses will never figure out that they just lost several thousand dollars worth of business annually, as I won't ever be back nor will my wife...yet they are quite content with the line "why didn't you buy insurance." Poor, poor customer service read more