had to call and cancel my service because my apartment complex required that I have Xfinity (idk…read morewhy) I was transferred to a loss prevention department (this is apparently the department that handles the account closures) where the woman I spoke to proceeded to accuse me of lying about my apartment requiring Xfinity she got angry when I refused to stay and repeatedly said that I was sus and weird because of a requirement in place by my apartment lol. I will literally never get frontier again and it's 100% because of her

I would give them less than a 1 if I could! PURE GARBAGE and passed around like a slut! I've been…read moreout of internet for the pass 3 weeks! I've spoken to 4 different people about the same issue...and it STILL NOT FIXED! Calls were dropped during the process and they dont return your call. OR they pretend not to hear or acknowledge you. Im a new customer and thought that this would be better than xfinity or atleast cheaper. You get what you pay for. At least I had internet with xfinity. Its high as hell but at least I can watch at TV! Screw frontier! DO NOT USE THEIR SERVICES! They are a fuc*in JOOOKE!

Fast friendly service. Came to return a modem. The staff took care of it in a few minutes…read more It's a shared parking lot with Target so it can get busy. There's an onsite police officer for their safety? There was a 30min wait for the store on Voss / Westheimer.

Excellent customer service! While all employees were busy when I first walked in, I was promptly…read moregreeted and told that someone will be with me shortly. That was refreshing! I was dropping off our WiFi router as we're moving across the country and no longer able to continue using Xfinity's services. They made this process such a breeze! The guy behind the counter scanned a barcode found on the router, checked my ID to confirm my identity and then basically just sent me on my way after I confirmed that they cancelled all future service. Couldn't have been easier! All of the employees were very friendly and polite despite the fact that I showed up 30 minutes before closing and a few more customers walked in behind me. Truly appreciate the positive attitudes and friendly service here!!

Back in the late 90's and early 2000's I had used ev1 as my dial up provider. Was a reliable…read moreservice for dial up and under 10 bucks how could you go wrong when the average cost was hovering around 20 bucks. Just a cool Texas based piece of history now.

Service for returning the equipment was pretty good. Walked in and someone came to greet me and…read morecheck in my equipment. In and out in a couple of minutes only. Was a nice guy who helped me. Seemed knowledgeable too. The internet service itself was fine for us these past couple of years. Never had an issue really. But I have before elsewhere with this company. Just not at the current place I'm living.

Horrible Customer Service! Will waste your time and try to upsell you every time! Just avoid doing…read morebusiness with them at all cost.

The employees here, Alexander, Omar, and Kevin know exactly what they are doing if you need any…read morehelp. They even stand up for you with tech support.

I don't go to AT&T stores often but this is defintiely the best one I've been to! The staff was…read morevery friendly and though I had to wait a bit, they did keep checking in on me. Once it was my turn the process was quick and easy The only problem I had with this location was parking. The lot was packed and there are no reserved spots for AT&T

I've had a horrible last 3 years with lies and a contract I never signed but this store just sent…read moreme over the edge. I went to get a prepaid number. The girl was nice, but when I asked for my id she said she didn't have it and then I asked the manager if there is a way to look at cameras. Not even me but just to locate the id that was take and the can just look to see what happened themselves. From me or possibly dropped or misplaced by staff... I was not rude or short yet I was told go get an atty and a subpoena. It's faster and cheaper to wait in line half the day and pay $11 than to deal with Verizon anymore. This does not include the horrors or the fact that I could not use my number and had to get a different number from a different carrier. When I went back for a refund they said the didn't do that though I had bought it hours ago and went back to the store 3 times to try and fix the problem.

Verizon has horrible customer service. Unfortunately, I have not found a company that does not use…read morescripts, talking hours of your time, rather than addressing the problem you are calling about. The pay for call centers overseas, and set incentives, apparently, to keep customers on the phone line for extremely long periods of time, as they cycle through script after script after script without addressing the problem, because they can't really solve it. Then they put you on with a supervisor who tries to sell you on something like sharing all your contacts because you don't want to receive hundreds of spam calls a day. Phone companies are going the way of cable TV, and have for some time, which seems to be, "screw the customer we don't care about them, all we care about is making the most possible money and taking every bit of time and money we can." Privacy and professional propriety and information security don't matter at all to them. A customer's time is their's to waste, in their point of view.

After hurricane Harvey, we needed new service because the previous carrier (coughATTcough) wasn't…read morecutting it plus we had other issues. We were surprised this location was open but grateful for it. Our rep was patient with our questions and concerns. We had a couple of hiccups with getting our service started due to congestion of their program, which wasn't at any fault of his. Our rep powered through and manage to get our lines working perfectly. We are grateful for all the effort he put in for us to make sure we are happy with his service.

Great service! The worker bilal helped me with my phone and was very calm and patient. Would…read morerecommend him for any service!

Our small business have been with the unity guys for a few years now the service is fantastic and…read morewe love how rates don't change and thanks for all the taxes and fees it's also nice seeing a bill I can read LOL over the years the service has been reliable and speeds keep increasing!!!! we get constant updates and recently they unlocked the feature that enables us to send and receive smsMessages from their phone platform if you're reading this review comparing ISPs know that these guys are always responsive and very high-tech ...very satisfied with vunity