I visited the Xfinity store at 1901 Taylor Street, Suite B, Houston, TX 77007 for my appointment at…read more1pm this afternoon, Saturday, 8/8/26. A female male employee was assigned to assist me purchase new Internet service.
As I am a senior citizen with no technological knowledge, poor hearing, and nearly legally blind, I had questioned her repeatedly on every feature, price, term, and requirements on new service to purchase the suitable product for my situation, but she was unimaginably unprofessional, disrespectful, impatient, rude, and abusive. She ridiculed, embarrassed, made me feel stupid, ignorant, insecure, and worthless.
When I asked for other staff to assist me, she shouted at me to sit down and take the equipment which I was trying to purchase. When I told her that I made an appointment at 1pm, she yelled at me "Do you want to finish (the purchase) or not?!" As I was very intimidated by her behavior, I responded "Yes" and asked her what I need to do. She ordered me to just sign the purchase agreement.
The entire time, the store manager was defending her unacceptable behavior and made me feel that I was wrong to expect better customer service.