had to call and cancel my service because my apartment complex required that I have Xfinity (idk…read morewhy) I was transferred to a loss prevention department (this is apparently the department that handles the account closures) where the woman I spoke to proceeded to accuse me of lying about my apartment requiring Xfinity she got angry when I refused to stay and repeatedly said that I was sus and weird because of a requirement in place by my apartment lol. I will literally never get frontier again and it's 100% because of her

Absolute horrible customer service literally non-existent. My outages are more often than my…read moreworking internet. I am leaving them as we speak.

Excellent customer service! While all employees were busy when I first walked in, I was promptly…read moregreeted and told that someone will be with me shortly. That was refreshing! I was dropping off our WiFi router as we're moving across the country and no longer able to continue using Xfinity's services. They made this process such a breeze! The guy behind the counter scanned a barcode found on the router, checked my ID to confirm my identity and then basically just sent me on my way after I confirmed that they cancelled all future service. Couldn't have been easier! All of the employees were very friendly and polite despite the fact that I showed up 30 minutes before closing and a few more customers walked in behind me. Truly appreciate the positive attitudes and friendly service here!!

I visited the Xfinity store at 1901 Taylor Street, Suite B, Houston, TX 77007 for my appointment at…read more1pm this afternoon, Saturday, 8/8/26. A female male employee was assigned to assist me purchase new Internet service. As I am a senior citizen with no technological knowledge, poor hearing, and nearly legally blind, I had questioned her repeatedly on every feature, price, term, and requirements on new service to purchase the suitable product for my situation, but she was unimaginably unprofessional, disrespectful, impatient, rude, and abusive. She ridiculed, embarrassed, made me feel stupid, ignorant, insecure, and worthless. When I asked for other staff to assist me, she shouted at me to sit down and take the equipment which I was trying to purchase. When I told her that I made an appointment at 1pm, she yelled at me "Do you want to finish (the purchase) or not?!" As I was very intimidated by her behavior, I responded "Yes" and asked her what I need to do. She ordered me to just sign the purchase agreement. The entire time, the store manager was defending her unacceptable behavior and made me feel that I was wrong to expect better customer service.

I work from home as well as my husband. The internet provider we had would constantly go out and…read morewas often unreliable. Annissa and the Vision Net Solutions team were able to tell me that I had a better option for internet at my house that I wasn't even aware of! After speaking with them, they switched me over and now we have better, faster, and more reliable internet, super important for two people working from home! I highly recommend having them look for you and seeing if you have the best internet for your home!

From the owner: Vision Net Solutions is a Veteran and Women Owned IT and telecommunications company serving the…read moreGreater Houston area. We lead with cybersecurity and managed IT because protecting your business comes first. From threat prevention and managed services to cloud solutions and network infrastructure, we make sure your business stays covered. On the connectivity side, we are a broker with access to 250+ providers including AT&T, Frontier, Fidium, and more, so we always put your needs ahead of any one carrier. Whether it is internet, phone, TV, or VoIP for your home or business, we find the best fit and handle everything from start to finish. What makes us different is that we actually know our clients. We are not a call center, we are a local team with deep roots in Atascocita, Humble, and Kingwood. Our engineer has 15 years of experience and a military background, so prevention is in our DNA. We believe technology should feel personal, not overwhelming.

it's worst store I bring back router but this is not reporting Xfinity Comcast Xfinity company…read morereceived from me even my Wi-Fi line is not in services which I asked him turn off because I moved different buildings I asked technician send please to help me but they not sending any technician you think is a good idea to paid bills for turn off Wi-Fi lines right please reply me

Service for returning the equipment was pretty good. Walked in and someone came to greet me and…read morecheck in my equipment. In and out in a couple of minutes only. Was a nice guy who helped me. Seemed knowledgeable too. The internet service itself was fine for us these past couple of years. Never had an issue really. But I have before elsewhere with this company. Just not at the current place I'm living.

I don't go to AT&T stores often but this is defintiely the best one I've been to! The staff was…read morevery friendly and though I had to wait a bit, they did keep checking in on me. Once it was my turn the process was quick and easy The only problem I had with this location was parking. The lot was packed and there are no reserved spots for AT&T

The employees here, Alexander, Omar, and Kevin know exactly what they are doing if you need any…read morehelp. They even stand up for you with tech support.

I've had a horrible last 3 years with lies and a contract I never signed but this store just sent…read moreme over the edge. I went to get a prepaid number. The girl was nice, but when I asked for my id she said she didn't have it and then I asked the manager if there is a way to look at cameras. Not even me but just to locate the id that was take and the can just look to see what happened themselves. From me or possibly dropped or misplaced by staff... I was not rude or short yet I was told go get an atty and a subpoena. It's faster and cheaper to wait in line half the day and pay $11 than to deal with Verizon anymore. This does not include the horrors or the fact that I could not use my number and had to get a different number from a different carrier. When I went back for a refund they said the didn't do that though I had bought it hours ago and went back to the store 3 times to try and fix the problem.

Verizon has horrible customer service. Unfortunately, I have not found a company that does not use…read morescripts, talking hours of your time, rather than addressing the problem you are calling about. The pay for call centers overseas, and set incentives, apparently, to keep customers on the phone line for extremely long periods of time, as they cycle through script after script after script without addressing the problem, because they can't really solve it. Then they put you on with a supervisor who tries to sell you on something like sharing all your contacts because you don't want to receive hundreds of spam calls a day. Phone companies are going the way of cable TV, and have for some time, which seems to be, "screw the customer we don't care about them, all we care about is making the most possible money and taking every bit of time and money we can." Privacy and professional propriety and information security don't matter at all to them. A customer's time is their's to waste, in their point of view.

After hurricane Harvey, we needed new service because the previous carrier (coughATTcough) wasn't…read morecutting it plus we had other issues. We were surprised this location was open but grateful for it. Our rep was patient with our questions and concerns. We had a couple of hiccups with getting our service started due to congestion of their program, which wasn't at any fault of his. Our rep powered through and manage to get our lines working perfectly. We are grateful for all the effort he put in for us to make sure we are happy with his service.

Great service! The worker bilal helped me with my phone and was very calm and patient. Would…read morerecommend him for any service!