Best Verizon experience to date and I've been with the company for 15 years! Marcus, one of the new managers at this location helped me fix all of my lingering problems worry free in under 30 minutes. I wish I had gone to the store before I wasted 3 hours on the phone with customer service! The best part of the whole deal was that due to on going repairs from damage caused in Harvey, this was all handled in the parking lot outside a "trailer" Verizon store! I was sad to see that the rating for his store was a little lower when I went to write this review, but I know that Marcus being a customer service guru in a managerial role, this is my new stop for anything Verizon! Thanks again for all the help! read more

I've had a horrible last 3 years with lies and a contract I never signed but this store just sent me over the edge. I went to get a prepaid number. The girl was nice, but when I asked for my id she said she didn't have it and then I asked the manager if there is a way to look at cameras. Not even me but just to locate the id that was take and the can just look to see what happened themselves. From me or possibly dropped or misplaced by staff... I was not rude or short yet I was told go get an atty and a subpoena. It's faster and cheaper to wait in line half the day and pay $11 than to deal with Verizon anymore. This does not include the horrors or the fact that I could not use my number and had to get a different number from a different carrier. When I went back for a refund they said the didn't do that though I had bought it hours ago and went back to the store 3 times to try and fix the problem. read more

Verizon has horrible customer service. Unfortunately, I have not found a company that does not use scripts, talking hours of your time, rather than addressing the problem you are calling about. The pay for call centers overseas, and set incentives, apparently, to keep customers on the phone line for extremely long periods of time, as they cycle through script after script after script without addressing the problem, because they can't really solve it. Then they put you on with a supervisor who tries to sell you on something like sharing all your contacts because you don't want to receive hundreds of spam calls a day. Phone companies are going the way of cable TV, and have for some time, which seems to be, "screw the customer we don't care about them, all we care about is making the most possible money and taking every bit of time and money we can." Privacy and professional propriety and information security don't matter at all to them. A customer's time is their's to waste, in their point of view. read more

The customer service is so so bad. First of all, they lie about free stuff included in your plan, ending up adding all additional costs. But I think it's a company thing. The personal is not supportive to help resolve your issues. They literally did nothing to resolve the problem. I ended up going to a different location where I got help I needed. read more

This store is so unhelpful a guy with long hair with glasses came up to when I walked in the store . I was just there to ask a question about my bill increase. And the guy couldn't assist with nothing telling me to call a number to ask them . Like why are you at the store just sell phones and not help out customers asking questions. Just so unprofessional not trying to help out customers at all read more

Please read my google review before attempting to sign up with the Verizon store on Westheimer read more

Verizon - This store is a complete scam - Mobile Phones Near Me - Houston, Texas

I had a terrible experience at this Verizon store. A young Asian male employee who helped me was rude, dismissive, and clearly uninterested in assisting customers. From the start, his body language and tone made it obvious he didn't want to be there. When I asked if another store had the phone color I wanted, he said, "We'll finish the contract here and you can pick it up there," with no effort to offer alternatives or explain anything. When I asked a follow-up question about the payment, he slightly raised his voice and responded in a way that made me feel like I was being difficult or clueless. I walked out and went to another Verizon store nearby, completely different experience. I was treated with respect, got clear answers, and left feeling valued with the phone and accessories I needed. It's honestly sad how some people work customer service jobs but show no interest in actually serving people. You never know what a customer is going through, respect and basic kindness go a long way. read more

This is the worst Verizon they lie to you and overcharge you . They are very rude and unprofessional and you can't talk to a manager about anything . I was rudely told off by an employee . I also looked at my bill and I was charged back for a promotion even though I fulfilled the requirements. I will definitely look into cancelling my three lines with Verizon. I opened several customer service calls to resolve the issues and nothing was done . This location is a disaster. Avoid at all costs unless you want to be overcharged for no reason with no help nor resolution. Google fi is a much better option look into that not Verizon . read more

Sometime in December a lady at this store helped me with my phone I believe her name was Victoria. I had several concerns with my old phone. She was patient, kind, and a good listener. Bottom line, I left with a new phone I waited till I received my verizon bill before I left a review here. My bill only went up 7 bucks! I love my new phone! read more

Danielle and Jaylen were complete angels when my roommate and I came in to cancel our WiFi. The phone customer service is confusing and hard to work with, yet these girls went above and beyond to make sure we were satisfied with our experience and we can't thank them enough. Although out of their job reach, they equipped us with everything we needed even though phone customer service misinformed us several times over the next steps to take. This location was a godsend in the middle of our crisis. read more

This store is a joke. Good luck getting an employee to help. They were more interested in "playing" on their cell phones. No one could even answer basic questions. If I didn't know any better, I'd swear these people were hired right off the street. Switching to another carrier. read more

22 years with Verizon and this store is the reason I'm now a T mobile customer. We have 6 lines of service-attempted to buy new phones-the experience was so bad at one point we told the manager to consider that there is other carriers out there, and she said "well maybe you should go there" so we did. No reason to stay with a business that doesn't want my money. It was like breaking up a 20 year marriage. Expensive, difficult, and worth it after dealing with the apathetic attitude of this store and secondly the store on 610/yale. read more

I went to a different store on shepherd and they were wonderful. Something needs to be done with the other store I went. They have a habit of not always telling the truth. I found out that they receive commissions so they tend to focus on that and not the customer. Will use the store on shepherd from now on. read more

Absolute horrible experience today. After being a Verizon customer for 20 years I was kicked out of the store today which was a new experience for me. The associate refused to help me after the system would not give me the promised trade in value because I had changed back from a plan the was changed without my knowledge. The associate told me "it wasn't her issue" and asked me to leave when I became upset. One time occurrence? Bad day? Nope in October I saw them kick a lady out after to refusing to help her with gift cards she had bought for her company. read more

Verizon took my money and they won't return it. I had them for many many years. I paid in advance and when I cancelled my service they refused to return my money. Regarding to your message below. You can make make it right NOW by returning my money and making it right. It is not right to take advantage of your customer in a pandemic. Specially since many of us lost our jobs. read more

Horrendous experiences both times I've been here. First time I was trying to got buy a phone and knew what I wanted but I took me 4.5 hours from start to finish due to long wait times, slowness of the purchasing process, and them getting the data to start syncing between phones). I had to leave and come back since they took so long and had to close for the day.Second time I was wanting to turn in my old phone and take the insurance off of my new phone. The manager helped me turn the phone in but left me "cause he has other things to do" instead of helping me get the insurance off my phone. I'm driving to a further location from now on to save on time and not deal with this place. read more

Jonathan helped me with multiple issues today. He helped my activate my phone, find a more durable phone case, put my screen protector on, helped me get my old phone in the return box and fixed whatever problem I was having getting a good connection.. twice. I left the store to drop off my old phone and years of text threads suddenly were deleted and none of my messages would send. By this point in my day I was so stressed out and over everything. When I arrived back at the store Jonathan was able to fix everything! He was so kind, helpful, friendly and patient with all the issues I was having today. Definitely will be coming back to this location for any future needs. read more

Donna rocks! She has helped us Third Agers navigate out technology issues, billing issues and new phone questions. We scheduled our visit and once again Donna came through! read more

Verizon - We love Donna and her crew. Always friendly and helpful. - Mobile Phones Near Me - Houston, Texas

Trevor was very quick and helpful. He covered all of the bases and was thorough in answering our questions. Thank you, Trevor!

This store is horrible for customer service. I've worked in retail for ten years. Came in today, waited for 15 minutes standing without being acknowledged while the security guard was watching videos on his phone. Once approached, it seemed like a burden. I saw multiple clients come after me and the same treatment was given. The manager was the most lackadaisical person on the floor, I only knew she was the manager once her name tag passed me. Horrible team. Horrible management. read more

This place gives Comcast a run for their money when it comes to TERRIBLE customer service. I have been trying to return their hideously ugly 5G home internet equipment for NEARLY 3 MONTHS! Their rude "customer service team" blew me off, and lied to me, first saying the box with the equipment contained a return slip (it did not), and then saying they would mail me one (still has not come). Now, I am receiving bills for service I don't even have. I went back to Comcast, since it is 1M times better than Verizon. Verizon is a total joke, and their internet services DO NOT WORK. All I want to do is return their equipment and never think about them again, but today is yet another day in the last three months that I HAVE BEEN ON HOLD FOR OVER TWO HOURS! I don't know who is running this store, but they have serious problems. read more

Purchased an Apple Watch Series 6 Silver Stainless Steel 40mm Case with Milanese Loop in Silver on 12/17/2020. The watch was a gift for my wife. She has been having trouble with the magnetic band not holding. Since the watch has been in our possession for more than 14 days, they will do nothing to rectify this issue on a $800 watch. Whatever you do, buy your Apple products from Apple, NOT from Verizon read more

I explained to the employee that I would be porting my number over from another company to a personal line, then transferring that to a business account. My current phone was not compatible with Verizon, but I said that was fine since my company would be assuming liability most likely within a week and sending me a new phone. After signing up for the service (at a different Verizon location) and then calling later to give my company authorization to assume liability, I was then informed that there was a 30 day waiting period in order to transfer between account types. I had spoken to multiple employees who were fully aware of my situation and mentioned NOTHING about this. If I had known this I would have never signed up for the service and would have simply gone elsewhere. Since I was about to be without phone service for a month, I went into the store multiple times to try to resolve the situation. The representative I spoke with took absolutely no responsibility for what had happened and essentially said the whole thing was my fault, even saying that if I wanted people to help me that I should try being "nice". I was completely speechless - I was not being disrespectful or causing a scene in any way - simply insisting that they figure out a solution for the problem brought on by Verizon employees being untruthful to me in order to get me to sign up for their plan. They took zero responsibility for their actions and no initiative in solving the issue they alone created. Long story short, I ended up switching to AT&T after 9 days, and they were able to complete the entire process in 15 minutes (what Verizon couldn't do in 3+ weeks). I truly cannot believe how I was treated, especially as a new customer. If I never walk into another Verizon store it will be too soon!! read more

customer service is horrible! i have never went into a verizon store and been treated with such poor customer service. natasha & manger was very rasict read more

This place is actually not bad, for a Verizon store. I normally dread, I mean I truly LOATHE walking into these stores, but luckily this place was dead Friday late afternoon/early evening when I went in to upgrade my phone. Now, as always, buyer beware: This is a Verizon store so they are going to try to upsell you on EVERYTHING. I knew this so I came in prepared. First of all, I still have unlimited data, so going in I made sure I knew exactly how much data I was using and whether or not it made more sense to go to a regular plan. Because you better believe the pressure is ON to get me off that unlimited plan. Secondly, you gotta be some kind of dummy to buy accessories at Verizon in 2016. Price compare everything! Amazon has their exact same accessories for half or a quarter of the price. My phone case was $25 in the store - $12 on Amazon. The wireless charger for my phone is $60 in store - there's a huge selection on Amazon for the exact same thing ranging from $10 to $25. So when the salesguy asked if I needed anything, I innocently asked if they price matched Amazon, and of course he laughed and then immediately dropped it. That said, the person helping me was more than competent - got my phones switched over, transferred some of my data and showed me how to do the rest at home, and even noted that I could avoid the high sticker price of buying full retail by going on a payment plan which wouldn't alter my base subscription with unlimited data. Pretty nice! read more

I should have read the reviews before I came here. I am extremely irritated, I came in waited 40 minutes just for someone to take 3 people who came in after me, first. What's crazy is the worker claims he had me "in the que" but never even asked me what I needed help with. I was waiting to be authorized on my parents account just in case but for what I was in there for I didn't even need to be authorized. My phone just needed to be reset and for some reason I was having trouble doing it on my own. That is the only reason I came in. I ended up just leaving and deciding to go to a store with TEN TIMES BETTER SERVICE in pearland. I usually don't take time to leave reviews but if you can go to another Verizon store PLEASE DO. read more

I have been to this store twice over the course of last three months. Both times I have been. Helped to exchange my phone. The actual exchange was OK but the individual helping was very unfriendly. Something that I have not experienced at other stores. Slow, inefficient and condescending. Not something I want to sew with again. The store itself is in a great location and has everything you need. I don't believe all sales associates are like that but there is one (wearing glasses) that I found extremely unhelpful and intimidating. Could have been a five star review if not for this person. read more

I loved how personal Jennifer made my experience at Verizon so personal. I liked how I couldn't even tell that she was a manager. Wasn't mean, didn't come off rude, in and out In seconds. 10/10 for me! read more

I just want to say they have d worst customer service and don't get a second line cause they fell to tell you it will slow yours down...should have stayed with T-mobile read more

Alppia is wonderfully patient understanding and helpful immediately offered to order the wireless earphones that they didn't have in stock. I will eternal to this store, I never got this great customer service at sprint or at any other Verizon store! I highly recommend this location! Best customer service anywhere, immediately greeted upon entry by two employees one was busy but still made sure to greet me. I'm a new Verizon. Customer now!... sold will not go back to Sprint!! Or any other carrier! read more

Today I went in to upgrade my phone. After some patience on their part (me choosing phone, case & charger) then me patiently waiting for them to finish up their end, I left as a happy camper with my new phone. That was until I tried to make a call. My phone wouldn't make a call! I couldn't go straight back to the store cause I had to go to work. By the time I got to the store the man helping me was gone but I recognized a different man from earlier that day. I told him I bought a phone and it's not activated. He was kind enough to help me out even though it seemed that it should of been handled by his co-worker but throughout my second experience with this second man, he was not at all socially aware. He called across the room to me on several occasions asking me to tell him my passcode (like.. a. could you not remember the first time? b. want my SSN too?) then he kept leaving his greasy ole prints over my phone popping my brand new case off and on (considering I have a clear case and the entire phone is glass BE CONSIDERATE, CAREFUL AND CLEAN OFF YOUR FREAKING PRINTS OFF MY BRAND NEW PHONE!! Surprisingly enough, I don't think your print are valuable and no, I don't want them cased all over MY phone. !!!!NOTHING WAS ACCOMPLISHED. Left this store a SECOND time in one day with the new iPhone X ($1000) that could not even make a call!!! He basically called a 1800 number and waited across the room from me, didn't invite me over, but he pulled a chair up for himself and left me across the room... when he came back and I was asking what I was supposed to do, he just said wait and if its still not working in 24 hours then come back again... (well it has been 13 hours since I purchased my phone and it's just a really expensive brick). I asked what they were going to do to right this wrong. If I knew I was going to be leaving with a broke phone, I would have just kept my old one! He said I could come back to the other guy and ask to see what he could do but that he couldn't help me anymore AND SAYS that if he were me he would have made a test call before leaving the first time and maybe this wouldn't have happened. And then he managed to slip THAT in!?!? EXCUSE ME FOR THINKING THIS "I PHONE X" WOULD FREAKING WORK WHEN HE HANDS ME MY BAG AND WALKS OFF! You know what I love more than anything??!! Being reminded throughout my entire experience how much I was spending on a purchase and then leave and not only did I leave with nothing, I left in a worse condition than what I started from. Verizon, I have been a loyal customer, pay my bills on time, try to do everything on-line so I don't bother the 1800 people.. even still said thank you to the men who helped me even when I didn't feel helped or respected. I do not want to name the men publicly because I think that is incredibly disrespectful and I wouldn't stoop to this level but if there are numerous workers like this at this location who and what is really the issue? The individual or the standard in which they are held? The ONLY reason they didn't get one star was because they tried to be nice SOMETIMES, it just seemed to be a social issue almost at times, but goodness.. maybe don't be in sales in the general public! UGH. read more

Store manager Asian lady named Jennifer is rude! Will not be returning or purchasing merchandise at this store location. Bad costumer service from her behalf. The way she treats customers and employees shouldn't be accepted, the rest of the staff are kind. read more

So I recently came here to buy a new iPhone 11 pro and two apples watches along with accessories. The guy who helped me was named Ryan and the manager is named Jennifer. I asked for an iPhone 11 pro in green. He comes out with a mint green color (for my bf) meanwhile looks like a girl color but I assumed that wasn't the phone we were getting. He opens it up because we bought it thinking it was the army green color and an actual 11 PRO NOT just the 11. I don't know who would buy an 11 and not a pro when it's out. Like HELLO common sense for a salesman, speaking in that tense since I am one. We had to exchange it for his mistakes and he charged us $50.00 for a restock fee for his accident. Then the manager Jennifer rolled her eyes to keep going to the back to get the correct items since they were closing. Needless to say go to any other Verizon store because you won't get overcharged or the wrong information and have to pay for it after. I called the otter box glass protection because Ryan said in order to get them to file a claim to get a new screen protector, i have to register it first. When i called otter box they said there is no such thing and I didn't even need to buy another one. So Ryan if i could give you zero stars, I would. However, if i ever even go back to this store EVER you will definitely be hearing some words from me. So paid 50$ for your mistake and a screen protector i didn't even need so another $50. Hope your commission was worth our piece of shit experience. Your comment takes care of nothing for me.. I will be looking for other services or at least other stores! Go to another store for anyone reading this! read more

Extremely quick and helpful service! I went in to get a new phone and was told I had a free upgrade to the iPhone 5c. Awesome. We got everything worked out, adding my name as an authorized user on the plan (because I'm still on my parents' plan). And the guy told me that by upgrading we would no longer have unlimited data. I said I knew that and that was fine. I wanted to go ahead and upgrade. But I when the plan changed, the data I had already used this month would go towards the limited data and I had already exceeded my limit. He tried to find better data packages for me so I didn't go over. Couldn't, so he put the phone aside for me, and said to come in when the billing cycle ended (which luckily was only 5 days). TLDR: they did everything they could to get me the plan I needed and make things easier and cheaper for me. read more

Fast and awesome customer service! Marcus hooked me up with exactly what I was looking for! Definitely better than most Verizon stores I've been to. Highly recommend! read more

I only take the time to write reviews when i believe it is deserved. I decided that i was fed up with ATT wireless service and my girlfriend suggested that we combine plans. Perfect timing seeing that my contract was up and i was interested in the iPhone 6. Anyhow, we went to the Verizon wireless store off Heights blvd and that's where we met Ryan. Let me just begun by saying that you do not find dedicated and professional employees like Ryan these days. He was very informative and he took the time to educate us on all the deals that Verizon was running. He brought out his calculator and worked it down all the way to the tax on how much our bill would be. He didn't stop there. While i waited on my phone to arrive from back order, he kept me in the loop of the latest deals and he updated our account and we are saving $20/ month. He also took the time to give us his # so we could text him with any questions and he has to this date kept up with us on new deals. This guy has management written all over him. If they could only promote the guy on teaching others how to know their job and how to treat their customers. I am happy that we switched and he is now helping us with adding my father to the account. If you want great service then i insist you go visit Ryan. You won't regret it! George read more

Was having an issue with a new phone that I could not hear anyone on other line. Took it in and I guess the employee was having bad day. Zero help and employee was a little confrontational about the "issue" with my one day old phone. I took it to the Bunker Hill location and received excellent service and they RESOLVED MY ISSUE. In my experience I most of my visits to Verizon stores are like going to a used car dealership with a few exceptions. I was in the store for no more than five minutes and this was the worst. Will never return due to one employee. read more

Came to add a line and to do an upgrade for the new I-phone. This location is pretty big and spacious. Ryan was especially helpful. He was very informative and didn't mind all the questions we had about our phone plans. He did the best he could to help us out. He was very friendly too. I would definitely come back to this Verizon location. read more

I am happy with my service and phone when I am in the states. If you ever plan on traveling internationally, do not get a Verizon plan. It costs an arm and a leg to use your phone overseas because they do not have towers overseas (about $500 for 2 weeks, even with an international plan. The cost of data overseas is a JOKE). Every other carrier has towers overseas and are cheap, if not free. If you are staying in the u.s.a. then Verizon would be a fine choice. When I went to ask about traveling overseas, I was handed off to a 1800 number that was voice automated and very frustrating. read more

Love Verizon! Used to have Sprint and will never go back. Verizon really does have the best coverage and the best customer support. The Verizon store on Yale St in the Heights is where I go because its closest to me and the staff seems to always be well informed and very helpful. I came in last weekend and had a bit of a hiccup when trying to upgrade to the new iphone 6. I was very disappointed to find out that Verizon makes you wait 30 days after paying off your old plan to be able to upgrade. The manager of Duty, Curtis, went above and beyond to make this right. I will remain a loyal verizon customer! read more