Need to avoid this store at all cost. They made me drive all the way to their store and had me wait for more than 30 minutes for the phone that they listed on Marketplace, and at the end they told me that someone has already paid for it. Absolutely ridiculous!!! read more

DO NOT WASTE YOUR MONEY,TIME OR GAS going to this establishment WORST customer service I've ever seen there's more than 7 people standing around doing ABSOLUTELY NOTHING but taking peoples' money. I spoke with a representative of this store about a Apple Watch Series 4 the rep. Said that he'll hold it for me but failed to tell me they didn't have the item at ALL so once I got there I waited in line as the customer in front of me was turned away after he tried to purchase LEGIT Apple airpods but after coming to the store he found out they were fake so he was no longer interested. So it was my turn to be service and the woman approached me by asking "DO YOU HAVE THE AD" I replied "YES" she stepped to the back for about 5 minutes and returned and said "we don't have ANY series 4 Apple watches". In addition to this there was no business certificates or Fire Marshal occupancy signs for this small establishment. If you value your time please don't go to EITHER of there location read more

Royal Wireless repair - Mobile Phone Repair Near Me - Houston, Texas

See all

Hello, this is for the people who are reading this in 2022... I was scammed by Shariff back in 2016 and have made it my mission to warn others every year of his wrongdoing. I have read a few post here on yelp that other people have fallen victim to his repair shop. His shop will take your device, strip the original parts and replace them with cheap or used parts. Save yourself the headache and get a real professional to fix your devices. this is my initial review: After being a loyal customer to Mark [shariff] and his repair company for over 4 years, today has marked the day that I will no longer need or want to use his services any longer.. I have been lied to and deceived by this company and to top it off my iPhone 5s gold 32gb was stolen by Mark and sold and I was given someone else's stolen iPhone. Once I confronted him, he said he would fix the problem.. I tried to give him the benefit of the doubt that he made an honest mistake and after 2 months passed by, I asked him on several occasions to give me my phone back  ..but he didn't .. Instead he bought a replacement phone and had me pay him $40 to buy it back from him .. He said the $40 was a labor charge for all the time he has spent trying to fix this problem and that he ate a lot of money buying me a new phone.. Had he not stolen my phone initially then he wouldn't have to go through all that! My phone was paid off and he took advantage of that. He was able to sell it on the market with a clean IMEI and I am 100 % sure cause I reported my phone stolen and have evidence that someone has been trying to gain access to my iCloud account that is registered to that iPhone ..  Let me add that I was given a iPhone 5s silver 12gb not my gold iPhone. It is a sad case. I was taken advantage of because I am a girl, who knew nothin about iPhones . Please don't make the same mistake I did. Please note he only accepts cash only and it has to be exact! You do not get a receipt or a warranty!! No paper trail. Any reputable shop would do the exact opposite. read more

Pro: They work fast; Cons: too many to list but my partner has been an advocate for this place and Shareef, sending everyone who says they need a phone repair over to this business since before it was in its current location. Sadly, after several bad experiences (3 visits only days apart due to issues with the initial repair and subsequent fixes) to have his screen repaired that resulted in a broken front microphone and blacked out screen, he had no smart option but to go to another nearby business (with a 30 day warranty) to have his phone properly repaired. On behalf of someone who ignored my warnings about the deteriorating service and products here based on recent reviews, I'm telling you there is truth to what many people have said here. Do your homework and pay a little more for better quality. read more

DO NOT come here! HORRIBLE service by Edward. Asked him if he could UNLOCK a iphone, he said he would call me and tell me within a few hours, somehow the lady with face tattoos couldn't find my phone later that day. She clicks the phone on me, and I show up in person, EDWARD says he sent it out somewhere. Why did they even sent it out without consulting with me ? .. 5 days later he says to pick it up because I been "talking shit trough messages" (read messages below ) I don't believe asking for a update or quote is considered "talking shit". I think I deserve the right to at least get a update when it has gone from from couple of hours to check to 5 days.. I get there and the man starts yelling as if it's somehow my fault they don't know how to conduct business, extra Rude. Save your money and time. As you can see I'm not the only one that's been trough funny situations like this in this place. read more

See all

Very bad business I do not recommend they will tell you one thing one the phone and another as soon as you get to the store. They'll offer you $10 for your phone. I came in believing I was going to trade and pay money to get a new phone when they offered me $15 for my phone I declined and I offered to give them $500 for a phone that they wanted $520 for And they turned me away over $20 and said they have other customers! WILL NEVER GIVE THEM BUSINESS read more

My daughter shattered her Ipod 4th gen screen. With no insurance, she was stuck with a shattered screen for a few weeks. So, her dad to the rescue called around to find a place to get the screen repaired. He received quotes from $100 with a 4hour wait to $80 with a 2hour wait. Finally, he found this place that quoted him $55 for 30 minute wait. Bonus: They gave my daughter option to replace the original black screen border or the new white screen border at no extra charge. Pros: Price and customer service Cons: Have to make the trip to Harwin (For some, it isn't the best side of town. For the price, I have no problem making the journey.) read more

Worst customer service ever!!!! Theres so many phone repairs etc on hilcroft i recommend to just go to a different one!! Tienen a dos pinche wuerquillas mudas trabajando no saludan a nadie, anda con toda la calma del mundo no se mueven parece que estan mariguanas. Disculpe el insulto pero es la verdad si quieren tener el negocio bien ay que trabajarle duro! read more

I love this place they offer the newest phones at lower rates. I've been giving them my business for years and every phone I bought was in good condition. I've bought all my kids phones from here too. The phone I have now I've had for 2 years and I'm on my way to go get a newer one..... this is the best phone place in Houston ....... read more

I shattered the digitizer on my HTC EVO 3D and found this place online. Their quote to repair with an hour wait was $65, which was the fastest turnaround time for the price. The customer service here is very good. Mr. Shariff Butt was the technician who repaired my phone and I am satisfied with his work. I am under the impression that it is his wife who is working behind the counter and she was very professional and honest compared to other places I received quotes from. Overall, I recommend Royal Wireless for phone repairs if your device is out-of-warranty or you have no insurance. read more

STAY AWAY ! WORST EXPERIENCE DO NOT TAKE YOUR PHONE! I PAID $120 for repair that took 3 trips they Lost My Case and SIM card ! 1. I had to go back three times for them to fix the problem i had originally taken it for the first time because they did not get it Rigth. 2. They LOST my SIM card 3. They LOST my case when I asked Shariff where is my case he told me oh i lost it but is ok I charged cheap here take another case which was a cheap one i said no look for mine he said take the case is good case it cost more then your clothes what type of BS IS that EVEN IF THEY PROVIDED FREE REPAIRS I WOULD STAY AWAY the outcome he magically found my case after i said i will not leave until they found it and he gave me a SIM card to activate BUT GUESS WHAT IS TOO OLD I CANNOT ACTIVATE SO I PAID $120 for an UNUSABLE FUCKING PHONE DO NOT DO NOT TAKE YOUR DEVICE THERE !!!!!!! read more

Walked in and walk right out within 10 min. Got my iPhone 11 Pro screen repaired for a reasonable price and the employees were friendly and professional. read more

The people here are very nice! 100% recommend to come here to buy video games or get your phone screen repaired! 6658 Southwest Freeway!! read more

They are a fake business i went there and the guy told me they havent been there for years.

Shariff Butt is good at somethings but not all things. He will tell you he can fix anything but is limited in his scope. He gives a 3 day warranty because some of his work will last that long. His shop is big and it gives him false credibility. He gave me a good price on a mini-USB replacement...but he was learning on my phone and didn't tell me. He said he was an expert and had done it many times. He fixed it 3 times before I took it to someone else. The placed that fixed it mocked his work and they were able to fix once and fixed it right. I wouldn't recommend this place. read more

I had the pleasure of meeting Shariff and his father after dropping my iPhone about 10 too many times. Before going here I stopped by another place who said they could fix my phone but it won't be ready for pickup until around 5 pm or 6 pm (that's 7 hrs). They wanted $125 to replace the screen and the loud speaker. Yea...No. I didn't have the time! So I sat in the parking lot and got on Yelp and called around. Some places didn't answer or others quoted me near the $100-$125 price... Then I called Shariff - he answered the phone, said it could be done in 20 minutes, and quoted me $75. Then, we hung up, and he even texted the address of the business. Awesome! After my phone was fixed I took a bunch of business cards to hold on to hand out as my friends break their phones (they always do). I will recommend them again and again! So happy! read more

Poor service. Really bad workmanship. It took them 3 weeks to make my phone worst than it was. Don't go there!!!!

They are fooling People. High prices or selling rugs and ladies garment. So legal action will follow. read more

They text you one price then once you drive an hour just to get there they will tell you a completely different price. All flaws of the phone were posted in the pics. Don't come here. read more

Sent my Galaxy Note II airborne and spidered the screen. Awesome. Called a few places on my end of town and they gave me unfortunate estimates of repair cost and time. Anyway, I saw these guys here on Yelp and called them. They came in $70 cheaper than the closest competitor, and installed a factory-refurbished screen unit instead of the alternative "heat gun, prayer, and new glass" method. And They did it in an hour. I was most impressed that they made a point of being non-shady. My phone was encrypted when I took it to them, so I wasn't worried about data theft. Before I told them about the encryption, they had already advised me to take the SIM and SD cards with me. Very cool. The guy running the repair show appears to be son of the wireless store owners. He was very professional and seemed like he was having a good time. Yup, they done earned some stars. read more

I cracked screen on my phone I checked on Yelp for phone repair shop I found this store call them got the price went there like in 10 minutes they fixed my phone really fast and really good pricing and Quality is good too! Best,easy,fast ( They also gave me free temper glass on my new screen) read more

Terrible business!! Asked them to repair my phone, paid the money, and now I have a red line across my screen and another shadow at the bottom. Not to mention when I called to get help, unresponsive. STAY AWAY!! read more

Save yourself a headache, your money and your time. This place is the worst. I had an an iPad with a broken screen for a while and decided to give this place a shot to fix it. The guy looked at it and took it in said he could repair it for $200. I called 2 days later to see if he had already fixed it or to know when I could go pick it up, then they told me it might take a little longer because he couldn't find the screen that'll work with that iPad to where I was confused but I said ok. Then called again to get updated because I was going out of town for New Years and the guy over the phone told me I could go get it Monday when I returned. Called today Monday as I was advised only for them to tell me they couldn't fix it unless I paid $490 because he messed up when he gave me a price in the first place. Wtf... so I said I couldn't pay that and went to pick up the iPad which was completely open and all the way fuc?'d up and with no batteries in the inside and who knows what they did to it. It's probably trash by now. Because I'm obviously no tech so who knows if they took other parts out. I am very upset and regret taking it here. Just save yourselves, don't do it. read more

I broke my iPhone and I went to them for it to get fix. It was cheapest price and very fast service. The staff was pleasant and nice. I waited a couple of weeks to see the performance of my phone and it work just like brand new. read more

My phone's screen cracked and the display stopped working, this was no problem for Shariff Butt. Not only did he fix my LCD phone in under an hour, it was done for a very reasonable price. The owners of the store are very nice and professional. Call ahead, get a quote, and compare it to other phone repair shops. You won't find a better deal. I'd recommend this store to anyone in need of a quick, dependable fix. read more

Broke my iphone screen...wanted to save money and saw this spot while driving down Harwin. Quick, inexpensive, awesome repairs. My wife broke her phone and I immediately came back to royal. Half the price of most iRepair places. Half the price but probably better work honestly. read more

Royal Wireless repair - Mobile Phone Repair Near Me - Houston, Texas

If I could rate them zero stars, I would. First time I used their services, it was to repair a broken iPhone screen. I paid whatever their price was without argument, and it was higher than everyone else but I was told they do a good job. Six hours after I picked up my phone, it was freezing on me and half the screen wasn't working. I called them and told them right away and they said that they would send a mobile repair guy to fix my phone wherever I was. After the guy came and fixed my phone, he wanted to charge me for that service. I'm not gonna pay again when it wasn't done right the first time. So I didn't pay him and he was mad but he left. Fast forward five months later. I took an iPad to them to do a factory restore. The guy told me he could do it when every other place said they could not. I thought why not give it a try? Big mistake. The guy told me he needed it for a few days. I told him I was traveling for work and needed my iPad back on a specific day. He said no problem. I went that day to pick it up and it was not ready. Not only was it not ready but he had damaged the original screen. I was extremely mad, but I left it with him and told him I would come back after my trip was done. I came back after my trip and it was not ready. This happened four times - they had my iPad for almost 2 months. I got it back today, and it was not fixed. DO NOT go to these people! They have terrible customer service, they don't call you back, they use the cheap parts and they don't do what they say they will do. NEVER GOING BACK!! read more

Very cheap, fast service! I was in and out quickly. Their pricing outdoes their competitors by far. Friendly staff, as well.

A friend went there to get her phone fixed. She told me about this place and I am not regretted it. Easy and friendly staff.. Fast and great service. Highly recommended.. read more

I came in about a week ago to get my screen replaced on my iPhone. The father and son were both extremely nice! They told me apple was having a better deal then they could give me. It was clear that they are both honest and loyal people. I decided to stick with Royal because I did not want to wait over a week to get my phone back from Apple! I am so pleased with the customer service and quality of their repair service. If you want fast and affordable service.. Go here! Yesterday I had to go back in because I dropped my phone and broke the screen again.. They still gave me the best service and even gave me a deal on the screen since I had just been in there. I bought an otter box in the same building and hopefully will never be having to replace a screen again! read more

Took 2 days to fix phone, glass fixed for $60, while screen is okay now, microphone inside is dead, which worked before...

Well, after 4 years, I have given them my business for the final time. Brought my phone in with a cracked screen. Not only was it replaced with an old used scratched and beat-up defective part, the sound is around 1/5 of what it was and is so bad I can barely hear anyone on the other line. At first, there was NO sound, so I turned my car around and drove back to the store. On top of that, the guy behind the counter swapped my Samsung brand battery out with a different one. He had absolutely no reason for doing this other than to steal from a customer. Nice. How did I know. My battery was fully charged when I brought the phone in. The battery was dead when he gave me the phone back a couple hours later. He admitted it after I said something. He tried to scam me. They used to be good when I started bringing my phones to them 4 years ago. Never again will that happen. Check your stuff before handing it over to them, and when you pick it up. These people are thieves. Beware. You will be scammed. read more

Found their ad on Craigslist and came in to have my iPhone 6s screen repaired. Dropped it off and within 10-15 minutes my phone was ready. They replaced the screen yes, however the screen they used was not for an iPhone 6s. You could tell immediately that the screen was not the original screen, looked very cheap like some off brand shit. Unfortunately there are no refunds or returns so i just had to deal with it. Avoid this place please, they are using cheap parts to repair your phone. read more

DO NOT BRING YOUR ELECTRONICS HERE. If you bring it in to this guy, he'll make excuses as to why it's taking so long to get your device back. On top of that, he will damage your device even more and claim that by giving him your device you're ok with whatever happens. Friend of mine got his device back with a crack. You've been warned. read more

Horrible customer service. I took my iPhone 5s in to get my lcd repaired and he immediately told me "oh that's a cheap screen from eBay that cost a dollar, my screens are better than theirs. Take it back to who ever you had work on it and get your money back, you got screwed." I was like alright whatever but can you fix my lcd problem.He said yes that it would be $75. No problem. I get my phone back in 20mins. Which was pretty cool. My lcd issue was fixed. But I come to find that they damaged my Touch ID sensor. So now my finger print passcode will not function. Wasn't satisfied read more

Let me just start off by saying that I've always gotten my phone fixed here. Not only because 1. it is very cheap 2. They do it really fast 3. They have never messed up until today. They fixed my screen under 10 minutes but I noticed the "new screen" had too many scratches. I was shocked. They had the audacity to give me a used screen. Of course I had to say something and then the glass screen that I bought from there was broken. I was just honestly surprised to have a bad experience with them. read more

I called several places around Houston and they had the lowest price to replace my iPhone 5s screen with LCD. The screen was broken and there was frame damage to the phone. I came in around 6pm after work last week and Shariff replaced the screen and re-bent the frame into the correct position within 10 minutes, all while assisting other customers as well! The most amazing part was that the TouchID still worked after replacing the screen, which I have heard is almost impossible to do! Very impressive. They're cash ONLY so be sure to bring cash with you, as they don't accept credit cards or checks. read more

Awful customer service loose items they don't even know what you dropped off why ask for customer name and number they aren't held accountable for items left then why even take them in the first place just overall horrible experience read more

I have been frequently buying part from them once a week for last 9 months , we are repair shop houston. Parts 99% never fails , repair some are just cant be repair , mark is not superman but he have competitive price on part and service nationwide , comparable with Ebay. still ... tiny place do so much to other .... thank you.... read more

I cannot in good conscious give anything other than 0 stars for squaretrade and Royal Wireless. I had water damage to my phone so I made a claim. The person I was speaking to said I can bring the phone to a repair shop to repair my phone. I was adamant about not wanting the repair and wanted another phone sent to me. But the person said to send it to a repair shop. So I did that. I went to the website to see what repair shops squaretrade listed as an approved shop and Royal wireless showed up. I drove to Royal wireless and had my phone repaired. The shop gave me a hand written receipt and that was all I was given. I figured it would suffice and I can upload it. A few days later, I find out that they cannot verify the information on the receipt! How can you list Royal Wireless as a approved repair shop and now verify the receipt? This is sloppy at best. Now I am out $175 bucks out of the repair cost because Squaretrade and Royal Wireless cannot get into contact. I as a customer should not be running around in circles when I am the one paying for your service. I will complain to Costco as well since I bought the squaretrade service from them. I am extremely disappointed in your service. read more