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    Xfinity

    Xfinity

    (25 reviews)

    The Heights

    Had a great experience at the Xfinity store on Taylor St. Don, the store manager, was incredibly…read morehelpful and efficient in getting me set up with an upgraded, updated iPhone. Customer service at places like this isn't always the best, so it was refreshing to have such a positive experience. Don really went above and beyond--highly recommend!

    I visited the Xfinity store at 1901 Taylor Street, Suite B, Houston, TX 77007 for my appointment at…read more1pm this afternoon, Saturday, 8/8/26. A female male employee was assigned to assist me purchase new Internet service. As I am a senior citizen with no technological knowledge, poor hearing, and nearly legally blind, I had questioned her repeatedly on every feature, price, term, and requirements on new service to purchase the suitable product for my situation, but she was unimaginably unprofessional, disrespectful, impatient, rude, and abusive. She ridiculed, embarrassed, made me feel stupid, ignorant, insecure, and worthless. When I asked for other staff to assist me, she shouted at me to sit down and take the equipment which I was trying to purchase. When I told her that I made an appointment at 1pm, she yelled at me "Do you want to finish (the purchase) or not?!" As I was very intimidated by her behavior, I responded "Yes" and asked her what I need to do. She ordered me to just sign the purchase agreement. The entire time, the store manager was defending her unacceptable behavior and made me feel that I was wrong to expect better customer service.

    Vision Net Solutions - Celebrating a giveaway winner at a local community event.

    Vision Net Solutions

    (1 review)

    Downtown, Fourth Ward

    I work from home as well as my husband. The internet provider we had would constantly go out and…read morewas often unreliable. Annissa and the Vision Net Solutions team were able to tell me that I had a better option for internet at my house that I wasn't even aware of! After speaking with them, they switched me over and now we have better, faster, and more reliable internet, super important for two people working from home! I highly recommend having them look for you and seeing if you have the best internet for your home!

    From the owner: Vision Net Solutions is a Veteran and Women Owned IT and telecommunications company serving the…read moreGreater Houston area. We lead with cybersecurity and managed IT because protecting your business comes first. From threat prevention and managed services to cloud solutions and network infrastructure, we make sure your business stays covered. On the connectivity side, we are a broker with access to 250+ providers including AT&T, Frontier, Fidium, and more, so we always put your needs ahead of any one carrier. Whether it is internet, phone, TV, or VoIP for your home or business, we find the best fit and handle everything from start to finish. What makes us different is that we actually know our clients. We are not a call center, we are a local team with deep roots in Atascocita, Humble, and Kingwood. Our engineer has 15 years of experience and a military background, so prevention is in our DNA. We believe technology should feel personal, not overwhelming.

    Verizon

    Verizon

    (48 reviews)

    $$$

    The Heights

    Best Verizon experience to date and I've been with the company for 15 years! Marcus, one of the…read morenew managers at this location helped me fix all of my lingering problems worry free in under 30 minutes. I wish I had gone to the store before I wasted 3 hours on the phone with customer service! The best part of the whole deal was that due to on going repairs from damage caused in Harvey, this was all handled in the parking lot outside a "trailer" Verizon store! I was sad to see that the rating for his store was a little lower when I went to write this review, but I know that Marcus being a customer service guru in a managerial role, this is my new stop for anything Verizon! Thanks again for all the help!

    I've had a horrible last 3 years with lies and a contract I never signed but this store just sent…read moreme over the edge. I went to get a prepaid number. The girl was nice, but when I asked for my id she said she didn't have it and then I asked the manager if there is a way to look at cameras. Not even me but just to locate the id that was take and the can just look to see what happened themselves. From me or possibly dropped or misplaced by staff... I was not rude or short yet I was told go get an atty and a subpoena. It's faster and cheaper to wait in line half the day and pay $11 than to deal with Verizon anymore. This does not include the horrors or the fact that I could not use my number and had to get a different number from a different carrier. When I went back for a refund they said the didn't do that though I had bought it hours ago and went back to the store 3 times to try and fix the problem.

    vUnity - isps - Updated October 2026

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