I've had Ezee fiber for a few years now and honestly it's been the best service I've had in…read moredecades. The price was great and actually doubled my speed while cutting my bill in half. Customer service was great when I installed a few years ago and even now when I called in with questions regarding my bill. The service agent seemed incredibly knowledgeable and knew exactly what I was asking. I wish I had gotten his name but I am grateful to have had him. If you're hesitant about making the switch over, I'd highly recommend it!

I'm giving them 2 stars because Darryl Reese, our salesman was very nice, professional and helpful…read more And our download and upload speeds are good. However, I'm not at all happy with John Wilson. We had to file a claim because the installer ran into an HVAC wire in our attic. It was a Saturday afternoon. So we had to pay a weekend AC service call which was expensive. John Wilson denied the claim stating that the installer didn't run into a wire when we knew he did. Our AC starting blowing hot air right after the the installer came out of the attic. Moral of the story...if you choose Ezee Fiber, don't let the installer go in your attic.

This place set me up with this condescending speaking person who told me his job is to sell…read moreproduct, not help me, he had my phone / account number so what he needed my license for, and I'm so called a premium member I been there before and others, may have been pretending but they did seemed concern and helped me but this 1 spoke to me as if i was a nobody.

Just the worst customer service. The go to response is I just work here. They are losing all my…read morebusiness. I spend $350 per month. No longer. The internet and cell service is spotty and unreliable as well.

The channel selection is good as is the price point with internet as well,…read moreBUT, BIG BUT, IT GOES OUT all the time. After 4 years, I am DONE. JW

We didnt realize that this was Suddenlink or we never would have signed up with them. If I could…read moreleave something less than 1 than I wood. The service constantly dropped and trying to cancel there service was beyond rediculas. After 3 calls for over an hour each time of them pushing you to stay with them and telling you to leave the router for the new people moving into your house is a joke. This company's customers service is terrible. They will not for any reason cancel the service. They are conn artist and I dont recommend anyone use these crooks.

THEY DO NOT DESERVE ONE STAR! The customer service is terrible!…read more Red flag #1 - Frontier sent a text message to confirm my installation appointment. I responded with the "confirm" prompt; however, frontier responded with a "cancellation" prompt. ‍ Red flag #2 - I called to notify them that I attempted to confirm my appointment via text but I received a cancellation notification. The representative told me not to worry because I still have an appointment for March 1st from 8am-12pm. As we waited, no one showed up so we called frontier at 12:05pm. They promised us that a technician would come to install between 1pm-5pm. NO ONE EVER SHOWED UP AGAIN. Red flag #3 - I received a text message the day AFTER my installation was scheduled to take place. A technician is now schedule to come March 2nd from 1pm-5pm. SAYS WHO? Who said that I will be available? When did the time change? How do I know that you will really show up THIS TIME? Red flag #4 - I called customer service to ask why the time keeps changing and the representative said they promise someone will show up the third time. Red flag #5 - I asked to speak to a manager because at this point I need someone to convince me that the actual service will be more reliable than the people. I was on hold 15 minutes. I couldn't do it, so I hung up! FRONTIER - SIT DOWN SOMEWHERE!

The fiber is absolutely unreliable. It goes out when a rain shower passes by and there is no…read moreurgency to get it back on line.

1/5 -- They took the equipment, told me not to pay, then sent me to collections anyway…read more Returned their equipment. They confirmed they received it. Then they kept billing me for it. I called multiple times. On recorded lines they told me, over and over, do not pay the bill. They said the charges were in error, they had everything they needed, and they would stop the texts and emails. They said it was their mistake. They sent me to collections for not paying the bill they told me not to pay. They admitted it was their error. They promised they would stop. Then they billed again. This is not a billing glitch. This is a company that takes your equipment, records itself telling you not to pay, ignores its own recordings, and still damages your credit. The left hand does not know what the right hand is doing, and neither hand cares that you followed their instructions. Do not give them your equipment, your money, or your credit. They will keep both and then act surprised when you have proof they told you not to pay.

They really don't deserve a one star, they are awful, the internet service is terrible, its way…read moreover priced for even the slowest of their service, if you call to complain or ask for help, their customer service is horrendous and could care less. I have been a customer for 20 plus years, they don't care, they have zero respect and all and all they 100% suck as a company!!

Love this guys, very Professional and Helpful when my business needs some help ! I appreciate Ryan…read moreP so much and also the team at Oplink.net for all they have done for me. I'm Happy and my Clients are Happy 24/7 ! FastLaneServers.Com

This is a Shady OutFit…read more After wasting most of my day getting various pieces of information from them as I was considering a co-location server location with them. I ordered a VPS to test service, support, etc. I purchase, and get refunded, hmm I thought it was because of a newly activated debit card that I had not used yet and ran through my PayPal Ok, no worries, I order again and Pay with my PayPal balance payment completes. Pending server activation , canceled and refunded. Now, I'm getting annoyed! I fire off a support ticked , Show the complete payments and refunds from my Paypal. Get a response from: Ryan Pekarik Operator Staff Eric, We have rejected the order(s) due to high risk of fraud and possible chargebacks. Regards, Ryan Oplink.net 281-445-9800 I Screen shot the account with all corresponding information and the fact that it shows that the account has been active since 2012. I also mention that perhaps they might want to find another software to flag for fraud since the crap they are using in grossly ineffective, obviously costing them business and frankly offending potential customers, as well as, needlessly wasting the potential customers time / labor / money! There is definitely something off with this company as they don't even have the respect to respond further apologize and make good on their mistake when I proved to them that the error was on their end and the yolk is on their faces! We are far from done with this inexcusable act of disrespect and waste of time and resources!!

I have been an AT&T customer for many years but this year the customer service has declined. In…read moreFebruary I decided to switch to the senior citizen discount for one wireless line and a fiber internet connection. I switched in February and was told it would take a month or so switch the billing. The next month my bill was overcharged so I waited a month. In April it was still overcharged so I called customer service and after waiting a long time I was told it would be corrected in May. In May it was not corrected and I called again and spoke to a supervisor and was told the same thing. I spoke to many people at customer service and no one could resolve the problem. In June it was not corrected so I filed a compalnt with the FCC. I did recieve a call from the AT&T Office of the President. A clerk told me I would be refunded the money that I was over charged. She credited my bill but it took until the September billl to completly refund my money. The customer service was poor and the billing statement was confusing.

Don't get AT&T internet. They've had a dig mess in our yard for two weeks and still not done. Hand…read moredown Xfinity is the way to go and plus their customer service is unmatched.

I visited the Verizon store at 712 Kingwood Drive to inquire about a possible phone number change…read moreback at the end of Feb. During and after this visit, significant issues arose: - I was not informed that an additional line would be added to my account without proper explanation. - The representative used an incorrect EMEI number, which negatively impacted my account And was for a camera I do not have, which I also was not informed about. -my services were changed without my understanding and in a way that costs more for fewer services, which I was not informed about. The lack of clarity regarding how these changes would affect my service and billing led to confusion and financial distress. I expected better communication and accuracy from this location As a Verizon Representative!!!!! - When I returned, the associate instructed me to contact customer service instead. - After I sent an email regarding my concerns, I received a call from Dan, who identified himself as the store trainer. While he offered to access my account, he did not offer to provide a resolution for the issues caused by the store, recognize the impact of their associates on my account and finances, or even apologize. Instead he assured me they have 100% customer satisfaction--which clearly is not the case!!!!!!!!!

Daniel and Cassidy handled all of my questions and concerns regarding my account with…read moreprofessionalism and courtesy. They were so kind and knowledgeable. I felt I was listened to and my issue at hand was handled. I appreciated their customer service. I would recommend this store to any existing or new customers.

The only reason, I am giving this specific T-Mobile even a star is because the staff that I dealt…read morewith were super polite. However, the store itself needs an improvement in their management. They need to reassess what tactics they use to bait in customers, and avoid giving them misinformation that they cannot follow through with and waste my time. My advice is to avoid this store at all costs unless you want to waste your time and be lied to. MY EXPERIENCE: On Monday (May 13, 2019), I was approached by a sales person about a promotion that was running until the day before, but they are the only store that are still running it. The promotion was to get an iPhone XR for trading in the phone and adding a phone line for $20/month. At first I was skeptical (I should have went with my instinct), but my mother convinced me into going in and at least hear what they had to say even though we were rushed. We came in, got all the price quote for a final bill and were reading to trade in our iPhone 6S for X amount of dollars additional. Right when we were ready to be checked out, the staff member said that their manager informed us that the promotion is now over, and to come back Friday when that specific promotion will be reactive. Even though our hour was wasted, we were happy to know that we would still get the promotion on Friday and would be willing to drive down over an hour for it. She gave me her personal phone number to contact her to make sure everything was good to go before I made the drive. Friday came along (May 17, 2019), I contacted her around 10:19 AM to make sure everything was in order. She informed me that yes and that she would have the phone ready when she came into work. I confirmed that we were getting the same deal (adding a line $20/month, 4 accessories, and the new iPhoneXR) for trading in our phone and she confirmed. Then at 11:06 AM, I receive a personal text saying that now the manager informed her there is a new promotion that the device requires a port in from another carrier and started defending that she just said a new promo was starting. Bottomline, I respect her for informing me well in advance that I won't be able to get the deal I was told I was going to before I drove over an hour for this only to be disappointed once again. However, this management seriously needs to train their employees to have the correct information at all times and not to lure customers with false hope and incorrect information. IN SHORT, THIS STORE WAS AN ABSOLUTE WASTE OF MY TIME AND ENERGY.

My husband and I came into the store in the deerbrook mall to get the buy one get one free…read morepromotion on the 20 note. Derek and Tyren were extremely patient, professional and helpful. They explained everything about plans thoroughly to help us switch from prepaid to post paid. They were very hospitable as well. (I'm pregnant and needed some water immediately). I asked Derek if they had water and he informed me due to COVID protocol he was not allowed to give it to me from the store. But he promptly walked all the way to the food court and got me some water on his own accord. My husband I truly appreciated that kind gesture. He wasn't required to do that. He took initiative and extra step to provide me with what I consider great customer service.