Wasn't thrilled with employee that helped me in selecting a new phone. Also instead of finishing…read moremy purchase, waited on other customers and I had to wait even longer.

From the owner: Cell phones Apple products and support…read moreSamsung products and support Cell phone accessories Tablets Home phone services Mobile data service Prepaid services Contract No contract/ Month to month services Customer service Customer satisfaction Preferred premium store

The only reason, I am giving this specific T-Mobile even a star is because the staff that I dealt…read morewith were super polite. However, the store itself needs an improvement in their management. They need to reassess what tactics they use to bait in customers, and avoid giving them misinformation that they cannot follow through with and waste my time. My advice is to avoid this store at all costs unless you want to waste your time and be lied to. MY EXPERIENCE: On Monday (May 13, 2019), I was approached by a sales person about a promotion that was running until the day before, but they are the only store that are still running it. The promotion was to get an iPhone XR for trading in the phone and adding a phone line for $20/month. At first I was skeptical (I should have went with my instinct), but my mother convinced me into going in and at least hear what they had to say even though we were rushed. We came in, got all the price quote for a final bill and were reading to trade in our iPhone 6S for X amount of dollars additional. Right when we were ready to be checked out, the staff member said that their manager informed us that the promotion is now over, and to come back Friday when that specific promotion will be reactive. Even though our hour was wasted, we were happy to know that we would still get the promotion on Friday and would be willing to drive down over an hour for it. She gave me her personal phone number to contact her to make sure everything was good to go before I made the drive. Friday came along (May 17, 2019), I contacted her around 10:19 AM to make sure everything was in order. She informed me that yes and that she would have the phone ready when she came into work. I confirmed that we were getting the same deal (adding a line $20/month, 4 accessories, and the new iPhoneXR) for trading in our phone and she confirmed. Then at 11:06 AM, I receive a personal text saying that now the manager informed her there is a new promotion that the device requires a port in from another carrier and started defending that she just said a new promo was starting. Bottomline, I respect her for informing me well in advance that I won't be able to get the deal I was told I was going to before I drove over an hour for this only to be disappointed once again. However, this management seriously needs to train their employees to have the correct information at all times and not to lure customers with false hope and incorrect information. IN SHORT, THIS STORE WAS AN ABSOLUTE WASTE OF MY TIME AND ENERGY.

My husband and I came into the store in the deerbrook mall to get the buy one get one free…read morepromotion on the 20 note. Derek and Tyren were extremely patient, professional and helpful. They explained everything about plans thoroughly to help us switch from prepaid to post paid. They were very hospitable as well. (I'm pregnant and needed some water immediately). I asked Derek if they had water and he informed me due to COVID protocol he was not allowed to give it to me from the store. But he promptly walked all the way to the food court and got me some water on his own accord. My husband I truly appreciated that kind gesture. He wasn't required to do that. He took initiative and extra step to provide me with what I consider great customer service.

T-Mobile store experience at 20225 US-59, Humble, TX 77338…read more Today was my worst experience with a T-Mobile store and customer service. My family and I have been loyal customers for over two decades, with 5 members using this cellphone service... Today Paulina gave us such a negative experience, from the moment she called on us, no eye contact, no warm welcome or positive attitude, it was like she didn't want to be there. After pulling information out and trying to understand the situation with upgrading another cellphone to our higher plan... wow what an unpleasant experience she surely gave us today. We just walked out and we'll have to wait to go to another location with much better customer service, or maybe it's time to take our business and money to another carrier.

Customer service needs extreme improvement. Make the drive to a different location. Very minimal…read moreinformation provided. The employee was rude and needs more training.

Excellent service. Repair was thorough and fine. Good pricing. Fast work. The technician contacted…read moreus to let us know the battery was bad after we dropped off the phone for a cracked screen. We made the decision to replace it. The phone works like it is brand new.

Took my iPad to them to have my password reset, kept it 2 1/2 hrs , charged me $70 and had to reset…read moreit myself when I got home. Never again.

Here in Atascocita,, this guys are the best,, Great service…read moresnd quick repairs,, Always come here when my iPhone gets some damage o for a simple consultation,, they are always ready to help, Thank you Guys!!

Spoke to a someone over the phone on 09/16 and was told to come bring my airpox max pro in the next…read moreday 09/16 and that the person that would be able to help would be in then. Went on 09/17 and they acted confuse like they had no idea what I was talking about. Stating "confusion". Avoid this establishment. Giving out false information and then pretending they don't remember the conversation. Waste of time. Don't waste your time.

These guys have a tough job. Thankful for Angel and Calvin going the extra mile and helping me…read moreresolve an issue w/ a return!

I wish I could put a "0". I went into this store about a month ago to have my Lifetime AT&T screen…read moreprotector replaced, it was a $45 up-sale when I bought my 11 Pro Max last year. The young lady helping said they didn't have one, couldn't do it....that I had to go online, order one, wait til it arrives , then bring it up there and they would put it on. Then I would have to send the old one back to get "credit". So why the hell did I pay $45 for this "service"?!? It literally says on the box "redeemable in-store" and when they sold it to me said just walk in and they'll replace it whenever. I went to the Summerwood location and Derrick completed the task in 3 minutes....Atascocita store is trash, lazy, and frankly could care less about helping the customer.

The young lady that helped me was awesome, I needed a replacement screen protector for my phone but…read moreAT&T did not carry the one for 14 pro anymore. I had been through several stores that simply turned me away with the info that they no longer carried it. And that I'd have to contact them myself. She is the only one that offered to help me with a cheery deposition. This was the one in Kingwood Texas. It's ordered and on its way to me, she even offered to put it on for me, when it comes in.

Sorry to say my iphone was stolen at the Las Vegas airport- I believe taken from my backpack. I…read morespoke to the staff at the lost & found, filled out the form and stayed in contact with them. I called my Iphone, thanks to strangers help, but it just went to voicemail. You can relate when I say this was a stressful way to start my trip. Then I discovered they hacked my paypal account, so went through the roller coaster of texting paypal, and realizing I wasn't getting my iphone back. When I returned home, I immediately went to At&t store in Kingwood & Lake Houston Parkway. They quickly had a new iphone in my hand, along with restoring quite a bit of my data. Nothing like moving on- and making the best of things!!! I want to let everyone know the 2 people that made this possible:Christian Alvarado and Mitch Scandole. They lifted my spirits, and made the best of moving on, with a new phone. I sincerely appreciate their wisdom, as I could not have restored the data without them.

The channel selection is good as is the price point with internet as well,…read moreBUT, BIG BUT, IT GOES OUT all the time. After 4 years, I am DONE. JW

We didnt realize that this was Suddenlink or we never would have signed up with them. If I could…read moreleave something less than 1 than I wood. The service constantly dropped and trying to cancel there service was beyond rediculas. After 3 calls for over an hour each time of them pushing you to stay with them and telling you to leave the router for the new people moving into your house is a joke. This company's customers service is terrible. They will not for any reason cancel the service. They are conn artist and I dont recommend anyone use these crooks.