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    Very professional, accomplished what I needed quickly each time. Fast and friendly service.

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    Cut The Cord

    Cut The Cord

    (1 review)

    Upper Kirby

    This is not a good service. I paid $300 dollars to get this service connected in April via bank…read moretransfer. JT wanted the money straight away so he met us to get cash from us and assured me that once the electronic transfer was completed he would refund the additional money. A few weeks later he said he was having difficulty with getting their accounts team to refund the additional $300 I paid him. I said he could apply it to our account for 6 months so I did not have to worry about paying them each month for the next 6 months. In the meantime the service which is run through a Roku box kept going down. We only had continuous service for a few weeks out of the 3 months that we had been connected. Almost 3 weeks ago the service went down completely. JT does not answer the phone and cannot still give us a specific date as to when the service will be restored, only to say that they have developers working on the app and they were hacked. I asked him to refund the advance money that I paid him or at least a prorated portion so I could go and get a different service. He said he has to ask him management. That was last week. I have sent him several text messages and called several times and have not received any response. This service is most likely a SCAM. DO NOT USE.

    From the owner: Here at Cut The Cord TV, we offer cable TV alternatives. If you already purchase a prepaid cable…read moreplan or even a low-cost cable plan and your needs are still not being met, we have a plan that is a perfect fit to your needs. There are several reasons why it may be in your best interest to cut your cable plan. The number one, and probably the most common, reason for cancelling your cable plan would be because you simply can't justify paying over $100 monthly when you only watch between 20 and 30 of the channels. We believe these prices are outrageous. Most people feel that this is a waste of their hard-earned money - and it definitely is. Cable services are very expensive, so why not switch to a streaming service? Cut the cable cord & start saving money today. A streaming service allows you the flexibility to watch what you want, when you want. You won't need to wait for specific times, specific dates, etc. It's difficult to argue - streaming is the way of the future and is becoming increasingly more popular. It seems as if there are new options every day now. HBO, CBS, and Sony are all becoming involved, and it sounds like Apple wants to as well. Who knows what kinds of services will be provided next? I do know one thing - they will keep coming. There are many different kinds of cable TV alternatives if you choose to cancel your cable plan...

    Optimum Bryan - Chat convo - NOTHING HANDLED!!!

    Optimum Bryan

    (273 reviews)

    I want to commend the Optimum technician that came to my house yesterday. His name is Tyler and he…read morefixed everything quickly. He was knowledgeable and professional. I can not say enough nice things about him. I was very frustrated after a chat and phone calls with Optimum customer service over a two day span. Tyler knew exactly what was wrong when he walked in. He explained everything to me and made sure all my devices were connected to my new modem/router before he left. I've had two great experiences with Optimum and they have been interactions with technicians, real people, not AI chats and phone calls.

    Ugh... I have been trying to help my dad with his Optimum cable issues. For weeks his printers kept…read moredropping off the network. We have tried four different printers, resets, etc. So maybe it's the router. We exchanged the router and were told "it's activated and ready to go." Sure, that is after another hour spent with tech support on the phone. This doesn't happen some of the time, it happens all of the time! But, that fixed the problem, so it was an Optimum router issue. Now, one day later, the cable box is giving me an error every time I try to switch the channel with the guide. And the video goes on and off. I have been through all of the troubleshooting procedures with no luck. -Update. After some research and troubleshooting, I found that the cable box uses the modem/router to update the guide. It turns out that the cable box is incompatible with the new modem/router. Hmmm, you think that they would have known that when they issued us the new modem/router. I guess it's another trip to their store. I did find that connecting an Ethernet cable between the router and cable box fixed the problem after a reboot. -Optimum, your Yelp comments from "Business Owner" are not helpful. You see your one-star average review and are doing nothing about it. No business with one-star is worthy of the customers that support them!

    Xfinity - isps - Updated May 2026

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