Excellent customer service! While all employees were busy when I first walked in, I was promptly greeted and told that someone will be with me shortly. That was refreshing! I was dropping off our WiFi router as we're moving across the country and no longer able to continue using Xfinity's services. They made this process such a breeze! The guy behind the counter scanned a barcode found on the router, checked my ID to confirm my identity and then basically just sent me on my way after I confirmed that they cancelled all future service. Couldn't have been easier! All of the employees were very friendly and polite despite the fact that I showed up 30 minutes before closing and a few more customers walked in behind me. Truly appreciate the positive attitudes and friendly service here!! read more

I visited the Xfinity store at 1901 Taylor Street, Suite B, Houston, TX 77007 for my appointment at 1pm this afternoon, Saturday, 8/8/26. A female male employee was assigned to assist me purchase new Internet service. As I am a senior citizen with no technological knowledge, poor hearing, and nearly legally blind, I had questioned her repeatedly on every feature, price, term, and requirements on new service to purchase the suitable product for my situation, but she was unimaginably unprofessional, disrespectful, impatient, rude, and abusive. She ridiculed, embarrassed, made me feel stupid, ignorant, insecure, and worthless. When I asked for other staff to assist me, she shouted at me to sit down and take the equipment which I was trying to purchase. When I told her that I made an appointment at 1pm, she yelled at me "Do you want to finish (the purchase) or not?!" As I was very intimidated by her behavior, I responded "Yes" and asked her what I need to do. She ordered me to just sign the purchase agreement. The entire time, the store manager was defending her unacceptable behavior and made me feel that I was wrong to expect better customer service. read more

Went in to pay a bill and the lady who was helping me snapped at me. I didn't appreciate her behavior.

Xfinity is the worst internet service. They didn't bother to run their own line and spliced into another company's with an adaptor. This of course resulted in spotty connection. Trying to get this fixed was a nightmare. I cancelled all services after less than a week and returned all their equipment directly to one of their stores. THEY STILL TRIED TO CHARGE ME A MONTHLY BILL FOR SERVICES I NEVER RECEIVED! I cancelled everything in store, I have all the confirmation numbers and receipts, yet I still have to waste my time on the phone with them to get a refund for the money they stole from me. read more

Fast friendly service. Came to return a modem. The staff took care of it in a few minutes. It's a shared parking lot with Target so it can get busy. There's an onsite police officer for their safety? There was a 30min wait for the store on Voss / Westheimer. read more

Xfinity - Internet Service Providers Near Me - Houston, Texas

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Terrible customer service. The staff was incredibly rude (Caleb and Elda) completely unhelpful, and did not resolve my issue in any way. Save your time and go to a different location. read more

Very professional, accomplished what I needed quickly each time. Fast and friendly service.

I have been a Xfinity customer for over 10yrs and I chose them for internet and tv and have been happy I recently moved only to find that Xfinity has changed and the customer is of no importance. I have received the worst customer service on top of receiving wrong equipment twice. I have been treated horribly by most employees I talked to. I will be returning my equipment even though it never worked and closing my account I would rather do without TV then to have to go thru one more night of aggregation and 2 hrs of dealing with them I give them a one only because a -10 is not an option read more

ears. My service has, for the most part, always been stable, until 2 weeks ago. My download speed went in the gutter, my latency and jitter have been way too high for video chatting and working on a virtual desk. I have lost income for these two weeks, while Xfinity has sent 7 different techs. The first one advised I buy my own modem, to keep better speeds, so I bought a CAX80 Nighthawk, and paired it with my Lenovo Ideapad 5, built in November 2025. As the next 5 techs came, they upgraded my 40 year old coax cables and each told me my downstream was at 21, and should be at 14. Yesterday, while talking to the 6th tech, I was attacked by a pit bull, bitten, and thrown backward to the ground, injuring my head, as well as needing stitches for my upper thigh. Today, the latest tech came and changed out the broken pedestal components, and yet again, swears its great. Well, per the generic speed test, it does look good, but not when I use my jobs mandatory speed test site, Cloudflare. My modem still says I'm only getting 300 mbps download. As of tomorrow, I will be forced to take a 2 week leave, after which, I will lose my job for an unreliable ride to work. My choice now, either move or lose my career. read more

My review is not location specific but for xfinity customer service in general. I spent hours on the phone trying to understand why I am having service interruption every day around the same time for a couple hours. This guy was not even answering the questions. He was like a robot with generic answer, horrible scripts. What he said was complete opposite of what happened. Next day, none of the tv channels were working. I called and was told that I chose to cancel my plan. These calls and live chat are recorded and no one could go back to the conversation and look at what this useless employee is doing. Worst service ever. Dont evem bother. If you dont want to be on the phone for hours with no results, stay away from xfinity. I downloaded the entire chat transcript. Not a reliable company. Now cancelled all services, 3 phones, security, tv, internet. Moving to another company. read more

Started Xfinity in Feb. 2025, had mulitple outages. In May it would not work, countless resets over the phone - after 15 min. would go out again. NO internet for 1 Month. They send a technichian who replaces the box and its fixed. Then they Bill me for $125.000????? They send bad equipment and then charge you to come replace it. and Send me to collections to get paid. DO NOT USE COMCAST read more

Dear Xfinity Mobile Corporate Team, Please find attached a formal complaint regarding an extremely unprofessional and hostile experience I had at your Xfinity Mobile store located at 10223 Grand Pkwy, Ste. 103, Richmond, TX 77407 on Tuesday, October 21, 2025. The letter details multiple serious concerns, including: Inaccurate information provided on multiple occasions Rude and threatening behavior from the store manager and representative Refusal to provide names and failure to escalate my complaint properly An unprofessional response from a contact named Rodney (713-291-1266) I have been a loyal Xfinity customer for over three years, with both mobile and internet services. This experience has caused me to question whether the Xfinity Customer Guarantee is being honored. I am requesting: A formal investigation and review of store camera footage (Oct 21, 2025, 5:00 PM - 6:30 PM) Review of account notes from the online Customer Support Representative who resolved the issue after a two-hour call A written apology and assurance that this behavior will not occur again Compensation for the time, inconvenience, and stress caused If I do not receive a satisfactory response within 10 business days, I will escalate this matter to the Better Business Bureau and relevant regulatory authorities. Please confirm receipt of this email and the attached letter. Thank you for your immediate attention to this matter. Sincerely, jme read more

Xfinity - This is a screenshot sent to me from the borrowed phone that I used to call and left a voicemail for the Regional manager, Rodney on. - Internet Service Providers Near Me - Houston, Texas

I came late one day to pick up a box. I apologized for coming in before closure. ; which was my fault because I had closure time wrong. I get it was late in the day but the service and attitude was unacceptable. Definitely not my favorite store read more

I need to speak to an agent but your virtual unit won't let me. This is horrible. I can't even pay my account. read more

This company has the most terrible customer service. Save your time and money. Whatever gimmick they offer you to get you on board won't be worth it when they shut off the internet and refuse to answer questions. The North remembers when they changed their name from Comcast to get ahead of their bad reputation. read more

Rude and condescending staff. Not caring or helpful when trying to change service. Unfortunately, this is typical of Xfinity customer service in general and the reason they are losing customers. read more

I was at the Xfinity store three times this week with my cell that is hacked and taken over by an iPhone 16. The last time I went, I was told that they had never seen me in the store! They refused to help me and my  money  and credit cards have been accessed in fraud acts!! I am distraught. This is making me believe that the reason they  did not know me is that the store personnel are the fraudsters! I will be moving on from Xfinity after having their service many years because you have shown me who you are! I would give zero stars if I could. read more

This store was rude Don the manager needs traning in how to treat older folks. if you are over 60 stay out of this place they are no help bad customer service. Hope that new managment will take over soon that knows how to treat customers that have been Xfinity customer over 10 years read more

I would have thought a company in the business of using copper wire to delivery digital signals to customers would have had some method of monitoring the wire for 'noise' or service interruptions. Seems the best Xfinity can do is have a 'bot tell you it's your problem and you need to reboot your equipment. If the problem disappears during your efforts, there is no problem. The alternative is to insist on a technician who will visit your house in three days, kick the symbolic tires and sell you a rental modem. When enough of us have voted with our feet, maybe management will figure out what business they are in and fix it. Until then, hello competition. read more

I would move apartments before ever using Xfinity again (that's how terrible it is). I have received the worst service ever and multiple times been dropped from agents and had to retell my story all over again. NEVER USE THEM IF YOU WANT TO KEEP YOUR SANITY. (this pertains to Xfinity as a whole not this specific location) read more

Service inside the stores is actually decent but they're so busy trying to upsell, they don't actually help with technical issues. If I try to call, I get re-routed multiple times by their oversimplified AI and can't actually solve my issues. Not everything can fit into simple categories. Once I find a different internet service, I'll be leaving. Been a customer with this company for 25 years and if they won't help, there's no reason to stay. read more

Xfinity customer service is absolutely pathetic. When you dial in to their 800 number or when you try going through the app to actually speak with a human being the AI will not allow you to speak to a human being. The AI will ask you 10,000 questions that are totally non-relevant and when you once again try to speak to a human being it will deny you. If you can't avoid this company please do so. Unfortunately I'm trapped into an apartment complex that has a contract with Xfinity so I don't have a choice myself. The entire situation is quite pathetic. They don't have to pay an AI so they won't let you speak to a customer service for agent. read more