Disappeared after initial payment. Worst company EVER. Do not hire. I repeat, DO NOT HIRE…read more Different crew showed up every time- if and when they showed up at all. Owner showed up maybe 3 times over a span of what was promised to take 4 months? Spanned over 8, until we fired them and they still wanted more money. Should be renamed pool Farce

A 1 star review is too generous. We hired Pool Force at the beginning of the year to design and…read morebuild an inground vinyl pool with concrete decking and a pavilion. Our contract end date was July 24 and we still have yet to make our last payment to the company. To start - communication from the owner is non-existent. Not once did we have a project manager meet with me or visit our property. For 2-3 weeks after excavation started, I could not get a hold of anyone at the company via phone or email. They dumped tons of gravel in our street without notice and we were cited by the city during this time as well. Second - We have a generous side yard with ample space for equipment, materials, etc to be left. We assumed and prepared to have our yard tore up BUT we did not plan for them also destroying our neighbors yard, dumping gravel in her flower beds, accidentally spraying concrete on her house, and damaging her gate and fence beyond repair. Third - During the liner installation, it was ripped in 2 places. At this point, we were already past our scheduled completion date and I asked them to just patch the holes and give us a discount equal to a new liner instead of starting over. Once we filled the pool up, a few days went by and the steps began the settle. Walking through the shallow end felt like walking on sand in some spots and sure enough, there were divots and craters that started showing up. I alerted the company and they drained the pool, pulled the liner back to fix the floor, and refilled it (hello extra water bill). The pool is now worse than it was before it was drained. The pictures attached (on Google review) are its end state...does this look like a $65k pool to you? Finally after a nearly 3 month delay for no apparent reason and cold weather, the pool is finally complete. I received the final invoice and was less than thrilled at the discount given for the damaged pool floor and liner and there was no remedy offered for the damage to the neighbor's property. *side note* - At some point during the installation, the company owner asked if we wanted Wi-Fi/remote functionality on our pump equipment. I said sure, if there's no additional charge, and thought nothing else of it. I asked for them to make it right by giving us an appropriate discount, and instead the owner brought up how he "upgraded" our system and added additional lights to the pool (which I never asked for or knew were being installed until after the fact). The free "upgrade" does not cancel out the damage to the liner and pool floor. Know what he said? They're going to take out the "upgraded" system and replace it with the basic one in our contract.....and STILL not give the discount that was requested. Overall, my backyard is beautiful and I'm grateful to have a peaceful space to come home to...BUT the process to get here has been horrendous and to have a less than perfect result after a total project cost of over 6 figures is extremely disappointing. Stay away from Pool Force. They do not have the experience or business acumen needed to run a company with contracts this size. It's unfortunate their bad reviews started popping up after we signed our contract but I hope that with enough research, people will discover they are not the right company to do business with.

Total disregard for customers. A crotchety old man who never replies to calls or emails.read more

My hot tub was installed in 2007. Since then, it hasn't worked more than it has. When i would call…read morethe big Spa or pool companies, they would recommend buying a new hot tub. So, I see Chester's information on Nextdoor.com and the reviews were great. I saved his number and called him recently. He came over with everything he needed to get my tub up and running. It hadn't worked for over 3 years! I'm very happy. Call Chester for pools and spa maintenance. 757-777-2559 spafix1@verizon.net

I got back from vacation and my pool pump was not working I was so scared. My pool was gonna start…read moreturning green. I called Don and he came out the very next day. I was nervous I was gonna need a new pump, but his crew came out and discovered that it was a small fix and only charged me for a service call. Very honest business! they could've easily told me I needed a new pump and I wouldn't have been none the wiser. Highly recommend this company! They spend extra time giving information That's very useful in servicing snd diagnosing problems with my pool. I'm so happy I have this very reliable business to go to. As a Pool owner, this is such a comfort to have.

Amazing and quick and very happy to educate new pool owners like ourselves!! Very affordable and…read morevery kool down to earth people. I would recommend them 100 times over. It was a battle to get it clean then these guys rolled up and made it look so easy. Thanks guys

Trust these guys! I had a disastrous start to my pool season. And to make matters worse a liner…read morethat had major wrinkles. It was going to be a long wait for any of the companies I called to come and estimate the repairs. But these men came by within a few days and said the liner was old and hadn't gone to back to its shape (or had stretched) . They also left me with a quote for a new liner but stated the vinyl was probably not going to do well with a wrinkle repair. They charged me nothing for their time and opinion. One of them stated if you can deal with the ugly wrinkle, I'd leave it until you can replace it. I appreciated the honesty and the fact he didn't try to sell me his services.

No I don't recommend them! Came to give me an estimate on some pool work and no one was home…read more Didn't call to let me know what time he was coming. My neighbor call me & informed me that a guy was searching my property & tried to steal my dog from inside of his house.

Matt was the only pool tech out of the 3 I tried who responded consistently. After another company…read moredetermined that the liner on our large above ground pool was torn and would need to be replaced, I was unable to get a hold of them to do the work. I found Matt on Yelp, and he came out in the dark a couple days later to measure the size I would need. He showed me where to order the right liner to be sent to me, then came out and spent most of a Sunday installing it. He gave me instructions to replace a portion of the filter line, and stayed available to me via text until I got that fixed successfully. Growing up in a family that owned a small business, I can easily recognize good service, and that is exactly what I got from Ahoy.

Outstanding service! Jay was very professional and made sure to get the job done as quickly as…read morepossible:)

Outstanding service from a small but very capable company. Jay quickly resolved my pool pump leak…read moreand offered some free advice on avoiding this problem next year. On time and extremely professional. Can't say enough good things about Jay and the service. I will definitely call Splash Pool Solutions next time I have a pool problem. Highly recommend you do the same!

Amazing people. Super knowledgable and easy to work with . They made sure to get me dialed in even…read morethough there was seemingly a scheduling issue , but they were sure to keep their word . They installed my pool heater and did very clean work .

I would not recommend this company to anyone. We have used the service for years for openings,…read moreclosings and service in between (mostly because we had renters in our home for 2 of the last 4 years). For the first two years, they were disorganized, but always very nice and the pool always looked great. We would rarely receive a bill and had to ask for one, which was often wrong. The service visits were supposed to be bi-weekly, but sometimes they would show up weekly (we are unaware of the frequency of visits while we had renters). We let them know of the mixup and eventually received the corrected bill (at the end of the season, for the whole season). They only accept Venmo as online payment, which credit card companies apparently see as a fraud hazard, so getting a proper bill and paying it was a challenge. Either way, we still liked them because they were always so nice. This year, I called and spoke to a woman from Atlantis Pools to set up our pool opening and bi-weekly service. The opening (May 8) was fine except when they left, the pool was a little cloudy. They said they would return to vacuum it once it settled and "finalize the opening" the next day. No one showed up the next day, but instead came on May 13. This was a young woman who was new (and alone) and didn't know how to do everything. According to a conversation later with the owner, she didn't know which vacuum to use (or something to that effect), which is why the pool still had debris in it when she left. She also didn't know how to connect the Polaris (perhaps send someone with her until she learns everything??). She came again on May 15 and connected the Polaris, finalizing the pool opening. I was never told the "finalize the opening" visits would each be an extra $95 charge. I didn't request these visits. Our bill states the charges as a "green to clean" charge, but our pool was not green. These things aren't even the worst of it. When the first actual service visit came around, no one showed up! I called the owner, who was rude and dismissive. He said we weren't on his calendar despite me setting it all up with whomever answered the phone the first time I called. He eventually said, "It's not going to happen today! I can send someone out tomorrow." He said asked which plan we were on, weekly or biweekly. I said biweekly. Someone came out the next morning and again (not sure why) in the afternoon. The young woman and a man walked up to our pool pump, looked at it and said, "F*** this. I ain't doin' sh**. Let's ride." We have a security camera and saved the footage. The next service date came and went with no visit. We let the owner know of all of this and he continued the pattern of unprofessional behavior. He suddenly decided that we hadn't given them a service contract (that we never received and have never had in the 3+ years we've used this company) so that's why they didn't show up. We checked spam folders, just in case. No such contract was sent. Save your time and frustration. Call someone else.

Mark and his team (Logan and Zander) were great. They got the pool opened up, provided instructions…read moreon what to do until their return to vacuum the algae...etc. Pricing was fair and service was excellent. The dogs are happy to cruise around the water again! Thanks Mark!

Mark has been servicing my pool and equipment for two years now. He's performed filter work, pump…read morereplacements, openings and closings and has always showed up with a smile on his face. Mark is well versed in this field and his prices are competitive! Mark is easy to get in touch with and has usually been able to come out within 72 hours depending on availability. Highly recommend using Your Pool Doctors!