I was absolutely thrilled with the quality of service that I received from Brandon. I called on a…read moreFriday evening and he was at my house on Monday morning. He quoted my job over the phone and when it was time to pay him it was exactly that amount. I felt like the service he provided was cost efficient and I felt that he was extremely trustworthy. My pool was fixed within the hour. I will keep his number in my phone and certainly suggest my friends and family do the same.

I'm extremely disappointed with how this situation was handled. I hired this company to come out…read morebecause my pool liner was pulling away from the wall in a few areas, and while he was here I also had him install liner lock. During the job, he dropped his scissors and punctured my pool liner. He patched the hole, but my liner now has a permanent patch because of damage that occurred while he was working on my pool. What bothered me even more was how the situation was handled afterward. I had been quoted $500 for the job, yet I received an invoice for $515 with no initial discount or adjustment whatsoever for the damage to my liner. When I called to discuss it, he genuinely seemed shocked that I would expect any sort of discount and felt I should still pay the full amount. I made it very clear that I was NOT expecting the job to be free. I simply felt that when a company damages a customer's property while performing a service, some reasonable compensation or adjustment should be made. After our conversation, he eventually offered 10% off the $515 invoice. Considering that I now have a hole and patch in a pool liner that did not have one before he arrived, I found that response incredibly disappointing. Accidents happen. I understand that. My issue is not simply that the scissors were dropped- it's how the company handled it afterward. Taking responsibility for damage to a customer's property and making a genuine effort to make it right is part of good customer service. Between being invoiced for more than the $500 I was quoted, initially being expected to pay the full amount despite the damage, and then having my concern treated as unreasonable, the entire situation felt very unprofessional. I would not recommend this company based on my experience.

My liner is stunning. The install was perfect! Do not sleep on using a private company that is…read morelocally owned. Very happy with the results.

Great service. Friendly and informative and honest! We had our DE filter cleaned. Reasonable price…read moreand availability especially this time of year! Small owned business to support!

Very good results and the price was right. Would recommend without reservations. Pleasant folks to…read morework with.

Total disregard for customers. A crotchety old man who never replies to calls or emails.read more

My hot tub was installed in 2007. Since then, it hasn't worked more than it has. When i would call…read morethe big Spa or pool companies, they would recommend buying a new hot tub. So, I see Chester's information on Nextdoor.com and the reviews were great. I saved his number and called him recently. He came over with everything he needed to get my tub up and running. It hadn't worked for over 3 years! I'm very happy. Call Chester for pools and spa maintenance. 757-777-2559 spafix1@verizon.net

No I don't recommend them! Came to give me an estimate on some pool work and no one was home…read more Didn't call to let me know what time he was coming. My neighbor call me & informed me that a guy was searching my property & tried to steal my dog from inside of his house.

Matt was the only pool tech out of the 3 I tried who responded consistently. After another company…read moredetermined that the liner on our large above ground pool was torn and would need to be replaced, I was unable to get a hold of them to do the work. I found Matt on Yelp, and he came out in the dark a couple days later to measure the size I would need. He showed me where to order the right liner to be sent to me, then came out and spent most of a Sunday installing it. He gave me instructions to replace a portion of the filter line, and stayed available to me via text until I got that fixed successfully. Growing up in a family that owned a small business, I can easily recognize good service, and that is exactly what I got from Ahoy.

Disappeared after initial payment. Worst company EVER. Do not hire. I repeat, DO NOT HIRE…read more Different crew showed up every time- if and when they showed up at all. Owner showed up maybe 3 times over a span of what was promised to take 4 months? Spanned over 8, until we fired them and they still wanted more money. Should be renamed pool Farce

A 1 star review is too generous. We hired Pool Force at the beginning of the year to design and…read morebuild an inground vinyl pool with concrete decking and a pavilion. Our contract end date was July 24 and we still have yet to make our last payment to the company. To start - communication from the owner is non-existent. Not once did we have a project manager meet with me or visit our property. For 2-3 weeks after excavation started, I could not get a hold of anyone at the company via phone or email. They dumped tons of gravel in our street without notice and we were cited by the city during this time as well. Second - We have a generous side yard with ample space for equipment, materials, etc to be left. We assumed and prepared to have our yard tore up BUT we did not plan for them also destroying our neighbors yard, dumping gravel in her flower beds, accidentally spraying concrete on her house, and damaging her gate and fence beyond repair. Third - During the liner installation, it was ripped in 2 places. At this point, we were already past our scheduled completion date and I asked them to just patch the holes and give us a discount equal to a new liner instead of starting over. Once we filled the pool up, a few days went by and the steps began the settle. Walking through the shallow end felt like walking on sand in some spots and sure enough, there were divots and craters that started showing up. I alerted the company and they drained the pool, pulled the liner back to fix the floor, and refilled it (hello extra water bill). The pool is now worse than it was before it was drained. The pictures attached (on Google review) are its end state...does this look like a $65k pool to you? Finally after a nearly 3 month delay for no apparent reason and cold weather, the pool is finally complete. I received the final invoice and was less than thrilled at the discount given for the damaged pool floor and liner and there was no remedy offered for the damage to the neighbor's property. *side note* - At some point during the installation, the company owner asked if we wanted Wi-Fi/remote functionality on our pump equipment. I said sure, if there's no additional charge, and thought nothing else of it. I asked for them to make it right by giving us an appropriate discount, and instead the owner brought up how he "upgraded" our system and added additional lights to the pool (which I never asked for or knew were being installed until after the fact). The free "upgrade" does not cancel out the damage to the liner and pool floor. Know what he said? They're going to take out the "upgraded" system and replace it with the basic one in our contract.....and STILL not give the discount that was requested. Overall, my backyard is beautiful and I'm grateful to have a peaceful space to come home to...BUT the process to get here has been horrendous and to have a less than perfect result after a total project cost of over 6 figures is extremely disappointing. Stay away from Pool Force. They do not have the experience or business acumen needed to run a company with contracts this size. It's unfortunate their bad reviews started popping up after we signed our contract but I hope that with enough research, people will discover they are not the right company to do business with.

Trust these guys! I had a disastrous start to my pool season. And to make matters worse a liner…read morethat had major wrinkles. It was going to be a long wait for any of the companies I called to come and estimate the repairs. But these men came by within a few days and said the liner was old and hadn't gone to back to its shape (or had stretched) . They also left me with a quote for a new liner but stated the vinyl was probably not going to do well with a wrinkle repair. They charged me nothing for their time and opinion. One of them stated if you can deal with the ugly wrinkle, I'd leave it until you can replace it. I appreciated the honesty and the fact he didn't try to sell me his services.

Outstanding service! Jay was very professional and made sure to get the job done as quickly as…read morepossible:)

Outstanding service from a small but very capable company. Jay quickly resolved my pool pump leak…read moreand offered some free advice on avoiding this problem next year. On time and extremely professional. Can't say enough good things about Jay and the service. I will definitely call Splash Pool Solutions next time I have a pool problem. Highly recommend you do the same!