I was absolutely thrilled with the quality of service that I received from Brandon. I called on a…read moreFriday evening and he was at my house on Monday morning. He quoted my job over the phone and when it was time to pay him it was exactly that amount. I felt like the service he provided was cost efficient and I felt that he was extremely trustworthy. My pool was fixed within the hour. I will keep his number in my phone and certainly suggest my friends and family do the same.

I'm extremely disappointed with how this situation was handled. I hired this company to come out…read morebecause my pool liner was pulling away from the wall in a few areas, and while he was here I also had him install liner lock. During the job, he dropped his scissors and punctured my pool liner. He patched the hole, but my liner now has a permanent patch because of damage that occurred while he was working on my pool. What bothered me even more was how the situation was handled afterward. I had been quoted $500 for the job, yet I received an invoice for $515 with no initial discount or adjustment whatsoever for the damage to my liner. When I called to discuss it, he genuinely seemed shocked that I would expect any sort of discount and felt I should still pay the full amount. I made it very clear that I was NOT expecting the job to be free. I simply felt that when a company damages a customer's property while performing a service, some reasonable compensation or adjustment should be made. After our conversation, he eventually offered 10% off the $515 invoice. Considering that I now have a hole and patch in a pool liner that did not have one before he arrived, I found that response incredibly disappointing. Accidents happen. I understand that. My issue is not simply that the scissors were dropped- it's how the company handled it afterward. Taking responsibility for damage to a customer's property and making a genuine effort to make it right is part of good customer service. Between being invoiced for more than the $500 I was quoted, initially being expected to pay the full amount despite the damage, and then having my concern treated as unreasonable, the entire situation felt very unprofessional. I would not recommend this company based on my experience.

Total disregard for customers. A crotchety old man who never replies to calls or emails.read more

My hot tub was installed in 2007. Since then, it hasn't worked more than it has. When i would call…read morethe big Spa or pool companies, they would recommend buying a new hot tub. So, I see Chester's information on Nextdoor.com and the reviews were great. I saved his number and called him recently. He came over with everything he needed to get my tub up and running. It hadn't worked for over 3 years! I'm very happy. Call Chester for pools and spa maintenance. 757-777-2559 spafix1@verizon.net

I got back from vacation and my pool pump was not working I was so scared. My pool was gonna start…read moreturning green. I called Don and he came out the very next day. I was nervous I was gonna need a new pump, but his crew came out and discovered that it was a small fix and only charged me for a service call. Very honest business! they could've easily told me I needed a new pump and I wouldn't have been none the wiser. Highly recommend this company! They spend extra time giving information That's very useful in servicing snd diagnosing problems with my pool. I'm so happy I have this very reliable business to go to. As a Pool owner, this is such a comfort to have.

Amazing and quick and very happy to educate new pool owners like ourselves!! Very affordable and…read morevery kool down to earth people. I would recommend them 100 times over. It was a battle to get it clean then these guys rolled up and made it look so easy. Thanks guys

DO NOT USE-Basnight does not stand behind their work, their deliverables and they will never call…read moreyou back once something goes wrong. We spent tens of thousands of dollars creating the backyard of our dreams and front yard with curb appeal we'd always wanted. Things went south from the minute they started. And, now I'm left with dead plants everywhere, ground lights that either don't work, fall down or look like a toddler installed them and uneven pavers surrounding the pool and firepit (which they first installed a used system and tried to pass as new) which are like a land mine of tripping hazards throughout me yard, just waiting for my 83 year old mother to trip over! We have called Christian "Chris" Basnight, we have texted and he just will not respond. Absolutely at my wits end with what we expected versus what we got.

I am beyond thrilled with the patio and wall seat the team did. The crew was very professional and…read morespent a great deal of time perfecting the ground work for a very level surface. The owner was super responsive and very friendly. I plan to put in a pool at some point and I would hire these guys again to do a paver patio around the pool. They were awesome!

Jessica and her team at Signature have been caring for my pool in Chesapeake every other week for…read morethe past 9 years, including full seasonal opening and closing. They are always prompt, efficient, honest, and cost-effective. Any repair or maintenance give Jessica a call!

Jessica has been amazing and her team are extremely professional. I've never owned a pool and for…read morethe last 4 years she is quick to answer my questions and help with whatever is needed. I highly recommend Signature Pools

Outstanding service! Jay was very professional and made sure to get the job done as quickly as…read morepossible:)

Outstanding service from a small but very capable company. Jay quickly resolved my pool pump leak…read moreand offered some free advice on avoiding this problem next year. On time and extremely professional. Can't say enough good things about Jay and the service. I will definitely call Splash Pool Solutions next time I have a pool problem. Highly recommend you do the same!

From the time of consultation to the completion of work Jack Crete was extremely prompt,…read moreprofessional and exceeded our expectations. There was another well known company who would not even look at the job. It's great to know there are still companies out there that you can trust. White Egret Cove

Jackcrete did a great job leveling our driveway with minimum residue and professional finish…read more Happy with the quote and attention to scheduling our project. We were rained out twice but Briana was tenacious to fit us into their busy schedule. Highly recommend Jackcrete!

Mark and his team (Logan and Zander) were great. They got the pool opened up, provided instructions…read moreon what to do until their return to vacuum the algae...etc. Pricing was fair and service was excellent. The dogs are happy to cruise around the water again! Thanks Mark!

Mark has been servicing my pool and equipment for two years now. He's performed filter work, pump…read morereplacements, openings and closings and has always showed up with a smile on his face. Mark is well versed in this field and his prices are competitive! Mark is easy to get in touch with and has usually been able to come out within 72 hours depending on availability. Highly recommend using Your Pool Doctors!