Jessica and her team at Signature have been caring for my pool in Chesapeake every other week for the past 9 years, including full seasonal opening and closing. They are always prompt, efficient, honest, and cost-effective. Any repair or maintenance give Jessica a call! read more

Very disappointed with this company. We hired them to install a new pool liner and had a frustrating experience from start to finish. They originally told us the liner would be installed months earlier, but it ended up being delayed by four months with barely any communication. We had to keep chasing them for updates, and even then, responses were vague or nonexistent. On top of that, they never followed through on installing the pool light. The entire process felt disorganized and unprofessional. They left a mess in our back yard even though they asked us where to discard materials. This company is poorly managed and lacks basic customer service. I wouldn't recommend them to anyone looking for reliable pool services I had to contact them for them to get back to me on the whole 4 month delay. If you go through their reviews multiple places you'll find more like mine. Save your time read more

if you want to argue or be talked to like an idiot then go with this company. the woman that operates the phone (Jessica) is probably one of worst people i've ever dealt with. rather than explaining the condescending, snide tones followed by smiley faces i've taken the time to attach our final conversation prior to termination of their service. The guys that work there seem pretty ok, if it wasn't for the customer service in scheduling and billing i wouldnt have a problem. Find a different company! read more

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ABSOLUTELY SUPERB service. Read lots of reviews before deciding on Signature Pools for my liner replacement. Called on 3 January and Jessica came out the following day to go over what I needed. Very professional and honest in the required work for the liner repair and a few other "tweaks". Their team came out and measured 3 times before ordering and my pool was complete, exceeding my expectations. Great quality and value with timely, responsive service - 6 stars out of 5!! read more

Jessica was immediately helpful and kind in my horrible situation. Signature Pools was able to help me immediately and I would recommend them to anyone and everyone. Thank you Jessica!! read more

Working with Ed and Jessica of Signature Pools has been an incredible experience. I cannot express my gratitude enough for their dedication, commitment and their workmanship. We just completed our pool installation yesterday, and every day, he was here, with his crew on time and completed the work with professionalism and skill. During the week of Hurricane Ian he was checking on our pool and backyard, (even during the weekends) which we didn't expect, but appreciated dearly. In his words, " I treat your pool like it's my backyard." And he seriously means it. He looks at every pool construction as his own pool, and treats your pool like so. I cannot recommend his company and crew enough. There are so many pool companies, but there are very few quality pool companies, and Signature Pools is in our opinion, the very best in Hampton Roads. The crew, Keith + Shane were also very professional and quality craftsman. The attention to detail and their work ethic is very evident. Overall, it was a wonderful experience and would recommend this pool company to anyone seriously considering investing in a pool company. Thank you Ed, Jessica, Keith & Shane for a wonderful pool experience! Sincerely, the Osborn family. read more

They came and fixed my pool. So helpful and knowledgeable. Also helped me out so that I got the right people for warranty service

I do not like posting negative reviews, which is why I haven't from 2014 until now. I just hate dealing with this company because it's always a struggle. So I'm writing my review now. I'm giving ONE STAR because my pool was built and I can swim in it. BEWARE!!! My pool was built by Signature Pools in 2014. Ed came to my house to discuss pools and give me a quote. After talking to Ed for a while, I decided to go with his company. They weren't the most expensive, and they weren't the most inexpensive either. The great thing was, I could purchase a 5 year warranty and, as Ed told me (and I asked him several times so I could be sure), EVERYTHING was covered under this warranty. It turns out, per Jessica, EVERYTHING doesn't mean everything and I'll get to that in a minute. When construction started, I was excited! That excitement didn't last long because, throughout the construction process, there were days when no one would show up to work on my pool. Between not coming to my house to work on my pool because another customer had an issue (but what about MY issue?), to one guy (just one) having to go to court - so no one else showed up to continue working on my pool. This happened quite frequently during construction. I can deal with the absence of workers if there is a valid reason and if you at least call me to let me know that no one would be working on my pool today, but I didn't get a phone call or text from anyone. When I called Ed to ask why no one was working on my pool, he didn't even know (until I told him) that one of his workers had to go to court. How could he not know where his workers are? He responded by telling me that his workers didn't have college degrees and that it couldn't be helped when they didn't show up. So, I dealt with it. Once the pool was completely finished, it was fantastic. I still love my pool. Here's where 'everything' comes into play. When I had a leak, they sent over a 'diver' to find the hole, which he found two holes (one on each corner of the steps) and patched them up. I was not charged. When my filter gauge filled with water, Jessica told me it wasn't covered under warranty. After talking to her several times, she sent someone out to replace it. I was not charged. When my Polaris pool cleaner stopped working, she sent me to an authorized dealer and they had to replace the motherboard in the unit. I was not charged. Today (30 Mar 2019) I texted Jessica and let her know I was having another problem with my Polaris. She texted back that it is not covered under warranty. I will update this once I hear back from Jessica regarding my Polaris. UPDATE: please read the text messages between Jessica and myself. I can't believe the lack of customer service. Not to mention the fact that I've NEVER been anything other than pleasant with her workers. It's them, the owners, who throw their employees under the bus - calling them uneducated and not knowing that they just don't show up for work. I always offered the workers cool drinks as it was really hot outside. It is what it is and I'll be glad to stop dealing with them once my 5 year warranty - that I paid for!! - is up this fall. read more

Signature Pools - a text message sent by a customer - Pool Cleaners Near Me - Chesapeake, Virginia

Definitely recommend Ed and Jessica at Signature. Of you live outside of Chesapeake, sorry for you! If you're in Chesapeake, they are a local family who knows what they are doing...absolutely the most patient folks in the world to work with folks like us who have zero pool experience and challenging work schedules. Hands down, best vendor in town. read more

I cannot say enough great things about this company. The owner took the time to come over and give us new pool owner orientation, our pool was very neglected and they have helped at every step! Best pool company in Chesapeake! read more

May 2017. Jessica was very friendly, knowledgeable, and professional. We were selling our house and she was hired by the buyer to inspect our pool. She did not mind me being present during the inspection or asking questions. She went beyond simply answering my questions. She noted a handful of things during her inspection and gave me plenty of free tips and information about pool repair and maintenance. Thanks. read more

Signature Pools is a reliable, dependable, knowledgable service provider. If that is all there was I would give them 3 stars. The personal touch that Jessica delivers to her clients is the reason for the 5 star review. Over the years I have found myself in a pinch two times, both occasions having occurred during pool opening "season" which is the busiest time for pool services (if you do not believe me just try calling a pool service business in mid-May and they'll tell you they are booked for the next 6 weeks). One year, I peeled back the corner of my pool cover to check the water level a few days ahead of the scheduled pool opening and was surprised (no I was horrified!) to see that there was almost no water in my 26,000 gallon pool. Jessica spent lots of time on the phone over the next few days coaching me on what to do. Then she came to my home found the leaks in my pool liner and patched them (she did this herself because all her service techs were booked for the next 6 weeks -- it was mid-May). This year, at pool opening time, another surprise, though thankfully one far less serious than the "no water" scare of a few years ago. This time it was my pump that had died, which I discovered once I got the cover off, which means that pump must be replaced quickly or else my pool will turn into a green algae soup. I contacted Jessica and, once again, she found a way to help me even though her service techs are (you guessed it) booked for the next 6 weeks. Jessica and these guys are great! read more

Since the beginning of April I tried to get someone, anyone, to come out and assess my pool situation, quote me for changing over to salt, and point me in the right direction in regards to a Polaris type of cleaner, but I had no luck in getting even a return call. At that point, I reached out to my sphere of friends for recommendations and of those the only one I got multiple referrals for and hadn't yet called was Signature so reluctantly I made another call. Boy oh boy did I get what I was looking for and more. Jessica spent at least 30 minutes on the phone with me that day then came out 2 days later. Not only did she give me advice on what to do with my situation but spend another 45 mins to an hour with me teaching me about chemicals and my system. At that time (2 weeks ago), I scheduled to have the salt water conversion done. Today, to my surprise, I received a follow up call. Simple things like this are all I was asking for and more. Sold Sold Sold; actually, I have to say referral referral referral. Not only will they continue to get my business, but will get a referral to everyone I know who has, wants, or is buying a house with a pool. Thanks again! read more