My liner is stunning. The install was perfect! Do not sleep on using a private company that is…read morelocally owned. Very happy with the results.

Great service. Friendly and informative and honest! We had our DE filter cleaned. Reasonable price…read moreand availability especially this time of year! Small owned business to support!

Highly Recommend Sunrise Pools and Spas! I can't say enough…read moregreat things about Nathan and Amanda at Sunrise Pools and Spas! Even though they are located in Yorktown and service the Peninsula, including Gloucester, as well as the Southside, they also make the trip to Virginia Beach, and I'm so glad I found them! They showed up on time, were incredibly reliable, friendly, and honest, and did a very thorough job with my pool. Nathan also took the time to teach me some helpful pool care tips, which I really appreciated. Their communication is excellent, and their prices are extremely fair. Honestly, they are more affordable than any other pool company I've found in my area! It's refreshing to find a company that genuinely cares about its customers, takes pride in its work, and provides such great service without overcharging. I will absolutely continue using Nathan and Amanda at Sunrise Pools and Spas for all my pool needs. If you're in Virginia Beach, the Peninsula, Gloucester, or the surrounding Southside area and need a trustworthy pool company, I highly recommend giving them a call. You won't be disappointed!

To clarify, I did not cancel a confirmed Saturday appointment. Your company canceled on Thursday…read moreand said you could come Saturday, but no appointment time was ever provided. I called and texted numerous times on Friday trying to confirm when you would be coming. My text was read, but I received no response. Then, without any prior confirmation, I suddenly received an "on our way" notification on Saturday, giving me approximately 40 minutes' notice. I was not available with such little notice, which is why I instructed the technician not to come. This was not me refusing a scheduled appointment--it was the direct result of your company's lack of communication and failure to provide an appointment window despite my repeated attempts to obtain one.

No I don't recommend them! Came to give me an estimate on some pool work and no one was home…read more Didn't call to let me know what time he was coming. My neighbor call me & informed me that a guy was searching my property & tried to steal my dog from inside of his house.

Matt was the only pool tech out of the 3 I tried who responded consistently. After another company…read moredetermined that the liner on our large above ground pool was torn and would need to be replaced, I was unable to get a hold of them to do the work. I found Matt on Yelp, and he came out in the dark a couple days later to measure the size I would need. He showed me where to order the right liner to be sent to me, then came out and spent most of a Sunday installing it. He gave me instructions to replace a portion of the filter line, and stayed available to me via text until I got that fixed successfully. Growing up in a family that owned a small business, I can easily recognize good service, and that is exactly what I got from Ahoy.

Horrible Customer service. They promise they will respond and never do. Just keep sending invoices…read morethat don't make any sense. Dont wait for a return call either...

Absolutely the worst customer service! We used them and at first they were great with assisting us…read moreusing our escrow for a pool cover. But it is clear it was simply bc they wanted the sale bc the services have nothing been short of terrible! They forgot to come clean, charged us for a cleaning we never had and then forgot to order our pool cover! We ordered the cover in MARCH and in AUG the cover was still not ordered! Not only was it not ordered but we were told for weeks it was and that someone would be out to install and finally I called on behalf of my husband to find out it was never ordered! The cover was FINALLY installed Sept 29th!!! They promised us a pool cleaning and they of course didn't clean it prior to covering it and they also left the pumps uncovered Trying to call and speak with Mr Gordy but he continently never available and they never call us back. My husband called 4x and got no answer I called from my number and got answer second ring! The women who answers the calls is very condescending and rude making you feel like you business isn't valued. I am currently waiting on a call back but won't hold my breathe will update review once I speak w Mr Gordy again and see if he does the right to maintain our business or will for sure be switching to a new company of our business isn't valued Response to owner: There was cleaning 4/3/25 that was missed or that weekend also if the order is in Aug why were told it was being installed within two weeks and then when I finally called to follow up I was told it was ordered. SHErry confirmed as she stated "wow I've had plenty of orders come in after this" so clearly it was missed on pool scouts end but sherry conveniently blamed the cover company. (And then FINALLY) placed the order. Long story short is there is no accountability or consistency if there are solely 2ppl maybe it's time to hire more staff to properly run and operate your store. Also a conversation should be w had with Sherry and her attitude and how she speaks to customers. The install should be included in the cover price read these responses says it all don't waste ur money

Can't say enough about Danny who serviced our pool. We were not able to get the pool clear for the…read morefirst time in years. Danny came exactly when promised and did just that for a surprisingly reasonable price. We will be using him for all of our pool needs in the future including openings and closings. Highly recommend!

Fast response. Scheduling was easy. Great work with a fair price. Will definitely call again for…read moremy next pool repair. Thank you Danny!

I got back from vacation and my pool pump was not working I was so scared. My pool was gonna start…read moreturning green. I called Don and he came out the very next day. I was nervous I was gonna need a new pump, but his crew came out and discovered that it was a small fix and only charged me for a service call. Very honest business! they could've easily told me I needed a new pump and I wouldn't have been none the wiser. Highly recommend this company! They spend extra time giving information That's very useful in servicing snd diagnosing problems with my pool. I'm so happy I have this very reliable business to go to. As a Pool owner, this is such a comfort to have.

Amazing and quick and very happy to educate new pool owners like ourselves!! Very affordable and…read morevery kool down to earth people. I would recommend them 100 times over. It was a battle to get it clean then these guys rolled up and made it look so easy. Thanks guys

All About Pools is a trustworthy company that does high quality work with excellent communication…read more They have been taking care of my pool since 2022. They have had to juggle a lot as we have had various tenants in our home- some tenants have respected & helped with the pool and unfortunately, others haven't. No matter who the tenants have been, Raelene & her team, from All About Pools have kept a close eye on our pool and taken great care of it. All About Pools has done routine summer maintenance, opens and closes our pool, and has had to do several repairs over the years. Our pool was built in 1971 and has unique characteristics given it's age. All About Pools has always been able to do what is needed even though the pool and system is so old.

We have unsuccessfully tried to find a good quality and reliable pool company till now. All About…read morePools in Virginia Beach definitely matches that criteria. We highly recommend them cause they are 100% reliable and their customer service is the best. So if you are in the market for a good pool company give them a call.

I am a big proponent of supporting local businesses. For a week straight I called and left two…read morevoicemails... Island pool service never responded. Guess they must be doing extremely well to turn down business. Give them a 1 for lack of customer service. Won't be recommending them to anyone I know.

Poor service. I called after searching for someone to help open my pool and paid them a total of…read more$621.50. They would come one day, spend 30-45 minutes and then leave. No communication what to do until the next time and no follow up on what I needed to do to help get the pool cleaner faster. After I finally had enough, I called and spoke with the office manager and followed up with an email. The response? The owner replied by email giving me a rundown on my account info. I'm sorry but my complaints warranted at least a phone call. The owner has a full-time job and this is his side hustle so perhaps that has something to do with it. Suggestions for future: owner/senior pool technician come out to first consultation. Give an appropriate estimate of costs. You can then warrant multiple trips.

I could not be happier! I started my journey with them a…read morefew years ago when 2 other companies gave me the run around. I did a Google search and found ME&M and within 2 weeks of me calling, we were swimming in our pool! The initial call was to repair a hole in the side wall, replace the liner and fill pool and add chemicals. For every summer since I have called them out to open my pool (above ground 24 foot round with decking) which I never cover and we are usually swimming in it within a couple days! They are affordable, fast, and friendly. There may be a bit of a language barrier as they speak Spanish, so texting them may be best.

Called because I had leaks in my hoses, above ground, they charged me $1900, replaced the pump and…read morethe filter and never fixed the leaks. They said they would show up that afternoon to fix the mistake, buy never showed up or called. They keep changing their name, but their caller ID still says Me &M. These people will take your money

Atomic sent two professional and courteous young men to take care of clearing a drain line, etc…read more The young men were courteous, knowledgeable, professional, and respectful. It is very seldom that you find good customer service. Kudos to both Kale and Paul! It was a pleasure to meet these two young men. I also received positive communications with the staff when I called on a Sunday to arrange an appt. Thank you! Tammy S.

I needed new water heater. Atomic was highly predatory in my opinion. Home Depot local installer…read morewas 55% less! That is a lot of money saved. To add to the pain, Atomic charged me for the quote, while Home Depot's local installer quote was free. Nice quality Rheem Water Heater too!