My liner is stunning. The install was perfect! Do not sleep on using a private company that is…read morelocally owned. Very happy with the results.

Great service. Friendly and informative and honest! We had our DE filter cleaned. Reasonable price…read moreand availability especially this time of year! Small owned business to support!

All-around excellent & reliable service; the pool guy (Evan) is a champ! ;)read more

Evan was awesome. Great service and made the pool look excellent! Will definitely use this again.read more

Don was amazing! I was having an issue with my system and he walked me through the entire thing on…read morethe phone. He did this free of charge and offered me a lot of useful advice. I scheduled time for him to come out and help me learn how to do some maintenance things on my pool. He gave me great tips and showed me how to keep things running smoothly. Very knowledgeable and a very nice person.

Amazing and quick and very happy to educate new pool owners like ourselves!! Very affordable and…read morevery kool down to earth people. I would recommend them 100 times over. It was a battle to get it clean then these guys rolled up and made it look so easy. Thanks guys

Outstanding service! Jay was very professional and made sure to get the job done as quickly as…read morepossible:)

Outstanding service from a small but very capable company. Jay quickly resolved my pool pump leak…read moreand offered some free advice on avoiding this problem next year. On time and extremely professional. Can't say enough good things about Jay and the service. I will definitely call Splash Pool Solutions next time I have a pool problem. Highly recommend you do the same!

The owner, Amanda, is one of the most unprofessional individuals I've ever met in my career. I'm…read morenot sure how her company could be successful, as other reviews have clearly shown she has a poor attitude and is very condescending to customers. My bet is that her daddy gave her the business or her husband actually started the company? They miss numerous appointments, and you have to call to find out what's going on, and they say it was windy. We were going to call you; we have to reschedule. How about proactively calling the customer! I would highly recommend you do NOT use this company. It's her way or the highway- save time, take the highway! It's one of the most unprofessional companies I've ever dealt with!!

Almost $700.00 and the pool wasn't clear. EXTREMELY DISAPPOINTED!! I used them a few years ago…read moreand the service was great but this time will definitely be the last time. I watched the workers ( looked like two kids) on my camera and they did a half assed job for three visits and then expected to add on a forth for extra money. I cancelled any further visits and would not recommend them at all!

In the 21 years that I've had my pool, I've never had such a positive experience than what I've had…read morethe last two seasons with Pool Scouts. With Jennifer's management and Gabe's technical knowledge as well as the professionalism of all the techs, I have not been disappointed in the least! Would and have recommended Pool Scouts for any pool needs.

Absolutely the worst customer service! We used them and at first they were great with assisting us…read moreusing our escrow for a pool cover. But it is clear it was simply bc they wanted the sale bc the services have nothing been short of terrible! They forgot to come clean, charged us for a cleaning we never had and then forgot to order our pool cover! We ordered the cover in MARCH and in AUG the cover was still not ordered! Not only was it not ordered but we were told for weeks it was and that someone would be out to install and finally I called on behalf of my husband to find out it was never ordered! The cover was FINALLY installed Sept 29th!!! They promised us a pool cleaning and they of course didn't clean it prior to covering it and they also left the pumps uncovered Trying to call and speak with Mr Gordy but he continently never available and they never call us back. My husband called 4x and got no answer I called from my number and got answer second ring! The women who answers the calls is very condescending and rude making you feel like you business isn't valued. I am currently waiting on a call back but won't hold my breathe will update review once I speak w Mr Gordy again and see if he does the right to maintain our business or will for sure be switching to a new company of our business isn't valued Response to owner: There was cleaning 4/3/25 that was missed or that weekend also if the order is in Aug why were told it was being installed within two weeks and then when I finally called to follow up I was told it was ordered. SHErry confirmed as she stated "wow I've had plenty of orders come in after this" so clearly it was missed on pool scouts end but sherry conveniently blamed the cover company. (And then FINALLY) placed the order. Long story short is there is no accountability or consistency if there are solely 2ppl maybe it's time to hire more staff to properly run and operate your store. Also a conversation should be w had with Sherry and her attitude and how she speaks to customers. The install should be included in the cover price read these responses says it all don't waste ur money

Great Neck Pools installed a new inground pool liner for us in March 2019. Since it was too early…read moreto "open" the pool, the cover was placed back over it and the pool was opened in May. Upon opening we noticed several wrinkles in the floor of the new liner and we contacted Great Neck Pools about it on 5/23/19. Scott responded on 5/26/19 that he would come by and look at it...that was finally done on 6/26/19. By this point, the new liner was also pulling away from the coping in two spots. Scott said the wrinkles needed to be removed from the liner soon so they did not "set" in the pool. He said water would need to be drained down to a certain point in order for the liner to be repaired and he indicated that the work would be scheduled to be done right after the July 4th holiday. No one ever showed up to perform the work...or called to reschedule it. And apparently Scott left the company. After several more calls and emails, Jeff returned one call but has continued to ignore the problem. I'm assuming we will have to pay someone else to repair the shoddy work at this point. Both Scott and Jeff had ample time to correct the issue. I would never recommend doing business with Great Neck Pools. They do not respond to their customers nor do they stand behind their work. Beware.

8 days after they start our pool opening, it looks worse than the 1st day. Buyers beware.read more

Called when I was having issues with my Pool and they were extremely kind and helpful. Provided…read moreinformation over the phone and we're willing to make the drive all the way out to Chesapeake to help me with my Pool. Extremely kind and knowledgeable people highly recommend.

Upon opening my pool, I asked them to check the filter. They said not necessary as it had been…read moreclosed properly the previous fall. Guess what? Hole in the filter put a TON of diatomaceous earth into my pool. Have you ever tried to get diatomaceous earth out of the pool? The worst. I sent lots of pictures to them trying to figure out why my pool wasn't clearing up as they had said it would "in a few days". There was no response Called Leslie's and they helped me diagnose the problem. Oh ya! I also had to buy a new PUMP motor. Too bad as I had high hopes for the couple. I paid them too quickly after the opening. Guess that's what they were mostly interested in. Not a good way to get return business.