Total disregard for customers. A crotchety old man who never replies to calls or emails.read more

My hot tub was installed in 2007. Since then, it hasn't worked more than it has. When i would call…read morethe big Spa or pool companies, they would recommend buying a new hot tub. So, I see Chester's information on Nextdoor.com and the reviews were great. I saved his number and called him recently. He came over with everything he needed to get my tub up and running. It hadn't worked for over 3 years! I'm very happy. Call Chester for pools and spa maintenance. 757-777-2559 spafix1@verizon.net

My liner is stunning. The install was perfect! Do not sleep on using a private company that is…read morelocally owned. Very happy with the results.

Great service. Friendly and informative and honest! We had our DE filter cleaned. Reasonable price…read moreand availability especially this time of year! Small owned business to support!

Highly Recommend Sunrise Pools and Spas! I can't say enough…read moregreat things about Nathan and Amanda at Sunrise Pools and Spas! Even though they are located in Yorktown and service the Peninsula, including Gloucester, as well as the Southside, they also make the trip to Virginia Beach, and I'm so glad I found them! They showed up on time, were incredibly reliable, friendly, and honest, and did a very thorough job with my pool. Nathan also took the time to teach me some helpful pool care tips, which I really appreciated. Their communication is excellent, and their prices are extremely fair. Honestly, they are more affordable than any other pool company I've found in my area! It's refreshing to find a company that genuinely cares about its customers, takes pride in its work, and provides such great service without overcharging. I will absolutely continue using Nathan and Amanda at Sunrise Pools and Spas for all my pool needs. If you're in Virginia Beach, the Peninsula, Gloucester, or the surrounding Southside area and need a trustworthy pool company, I highly recommend giving them a call. You won't be disappointed!

To clarify, I did not cancel a confirmed Saturday appointment. Your company canceled on Thursday…read moreand said you could come Saturday, but no appointment time was ever provided. I called and texted numerous times on Friday trying to confirm when you would be coming. My text was read, but I received no response. Then, without any prior confirmation, I suddenly received an "on our way" notification on Saturday, giving me approximately 40 minutes' notice. I was not available with such little notice, which is why I instructed the technician not to come. This was not me refusing a scheduled appointment--it was the direct result of your company's lack of communication and failure to provide an appointment window despite my repeated attempts to obtain one.

Great Neck Pools installed a new inground pool liner for us in March 2019. Since it was too early…read moreto "open" the pool, the cover was placed back over it and the pool was opened in May. Upon opening we noticed several wrinkles in the floor of the new liner and we contacted Great Neck Pools about it on 5/23/19. Scott responded on 5/26/19 that he would come by and look at it...that was finally done on 6/26/19. By this point, the new liner was also pulling away from the coping in two spots. Scott said the wrinkles needed to be removed from the liner soon so they did not "set" in the pool. He said water would need to be drained down to a certain point in order for the liner to be repaired and he indicated that the work would be scheduled to be done right after the July 4th holiday. No one ever showed up to perform the work...or called to reschedule it. And apparently Scott left the company. After several more calls and emails, Jeff returned one call but has continued to ignore the problem. I'm assuming we will have to pay someone else to repair the shoddy work at this point. Both Scott and Jeff had ample time to correct the issue. I would never recommend doing business with Great Neck Pools. They do not respond to their customers nor do they stand behind their work. Beware.

Wonderful company Its great to have someplace on Great Neck…read moreroad to help me with all my pool issues. thanks for everything

No I don't recommend them! Came to give me an estimate on some pool work and no one was home…read more Didn't call to let me know what time he was coming. My neighbor call me & informed me that a guy was searching my property & tried to steal my dog from inside of his house.

Matt was the only pool tech out of the 3 I tried who responded consistently. After another company…read moredetermined that the liner on our large above ground pool was torn and would need to be replaced, I was unable to get a hold of them to do the work. I found Matt on Yelp, and he came out in the dark a couple days later to measure the size I would need. He showed me where to order the right liner to be sent to me, then came out and spent most of a Sunday installing it. He gave me instructions to replace a portion of the filter line, and stayed available to me via text until I got that fixed successfully. Growing up in a family that owned a small business, I can easily recognize good service, and that is exactly what I got from Ahoy.

I wish I could give Innovative Spas 6 stars! From beginning to end, this company went above and…read morebeyond for us. Our technician, Travis, took his time at our home getting all the pool items fixed. He was patient and knowledgeable, and took the time to answer all of my questions. He even took a phone call days later to walk my husband through another issue that came up. We were very grateful for his expertise and pleasant demeanor. Jenny took care of all of my service and billing issues, which were many. She was AMAZING!!!! This lady is a true gem!!! She maneuvered a very challenging situation with my home warranty company, I could not have been more grateful! Her caring personality made me feel so much better in a very stressful situation that lasted several days. I could not imagine ever using another pool company again. thank you so much!!!!

We purchased a Challenger swimspa from them which can't be installed without alterations. This is…read moreanother pricey and unnecessarily time-consuming adjustment. Let me tell you, they make sure they get their money but no costumer service whatsoever. Nobody from that place came by in person to check if the place is okay to put the spa on nor did we got any consultation and first hand information or instructions. Mike is the worse consultant whatsoever and Elliot doesn't know what's going on in that place. It seems they don't talk to eachother about ongoing business. If the product quality wasn't so much better than others we looked at we would've got out of that contract long time ago.

Can't say enough about Danny who serviced our pool. We were not able to get the pool clear for the…read morefirst time in years. Danny came exactly when promised and did just that for a surprisingly reasonable price. We will be using him for all of our pool needs in the future including openings and closings. Highly recommend!

Fast response. Scheduling was easy. Great work with a fair price. Will definitely call again for…read moremy next pool repair. Thank you Danny!

This company is amazing!!! Excellent customer service and very informational. They answered every…read morequestion we had as new pool owners and showed us step-by-step on how to close/open our pool in the future (if we choose to). I highly recommend them to anyone for their price, honesty, and customer service.

Great service. The couple arrived ahead of time, called first to make sure it was OK, quickly…read moreidentified problem and corrected the problem. They educated us about why the problem occurred. Really nice people and they know what they are doing

I get my pool and spa supplies here all year. Service is great, they seem to know what they doing…read morewhen testing your water, and always know just what chemicals you need. I have them come to my home to change pool filters every year, always do a great job. Highly recommend them for all your pool and spa needs.

Anchor Pool Inc was told several times via verbal communication, text messaging, and email that we…read morewere requesting services for a NEW saltwater pool that required the use of salt and other chemicals. They proceeded to not only use the wrong chemicals but failed to put salt in the pool. After voicing the issue with the company, they still charge almost $300 for the incorrect services. I would not recommend this company to anyone for failing to correct the wrongdoing and still charge for the services.

I had a very good experience here. The staff are friendly, welcoming & knowledgeable. You can even…read morecreate an account where your purchases are recorded, very smart idea. The prices are very reasonable. I went in for microfiber clothes. I've been using these clothes for years. They are the best money can buy. You guys are amazing.

I can't say enough about these guys. I struggled with my pool after it was opened for the past two…read moreweeks trying to get rid of algae. Pool tests showed my water was great but I couldn't see the bottom. Called several companies and could not get anyone out here to give me advise, until I got a return call from Tom at AllGood. OMG! He came right out and my pool is crystal clear after only two days. THANK YOU SO MUCH TO TOM AND HIS GUYS!!!