Total disregard for customers. A crotchety old man who never replies to calls or emails.read more

My hot tub was installed in 2007. Since then, it hasn't worked more than it has. When i would call…read morethe big Spa or pool companies, they would recommend buying a new hot tub. So, I see Chester's information on Nextdoor.com and the reviews were great. I saved his number and called him recently. He came over with everything he needed to get my tub up and running. It hadn't worked for over 3 years! I'm very happy. Call Chester for pools and spa maintenance. 757-777-2559 spafix1@verizon.net

My liner is stunning. The install was perfect! Do not sleep on using a private company that is…read morelocally owned. Very happy with the results.

Great service. Friendly and informative and honest! We had our DE filter cleaned. Reasonable price…read moreand availability especially this time of year! Small owned business to support!

Called when I was having issues with my Pool and they were extremely kind and helpful. Provided…read moreinformation over the phone and we're willing to make the drive all the way out to Chesapeake to help me with my Pool. Extremely kind and knowledgeable people highly recommend.

Upon opening my pool, I asked them to check the filter. They said not necessary as it had been…read moreclosed properly the previous fall. Guess what? Hole in the filter put a TON of diatomaceous earth into my pool. Have you ever tried to get diatomaceous earth out of the pool? The worst. I sent lots of pictures to them trying to figure out why my pool wasn't clearing up as they had said it would "in a few days". There was no response Called Leslie's and they helped me diagnose the problem. Oh ya! I also had to buy a new PUMP motor. Too bad as I had high hopes for the couple. I paid them too quickly after the opening. Guess that's what they were mostly interested in. Not a good way to get return business.

Great Neck Pools installed a new inground pool liner for us in March 2019. Since it was too early…read moreto "open" the pool, the cover was placed back over it and the pool was opened in May. Upon opening we noticed several wrinkles in the floor of the new liner and we contacted Great Neck Pools about it on 5/23/19. Scott responded on 5/26/19 that he would come by and look at it...that was finally done on 6/26/19. By this point, the new liner was also pulling away from the coping in two spots. Scott said the wrinkles needed to be removed from the liner soon so they did not "set" in the pool. He said water would need to be drained down to a certain point in order for the liner to be repaired and he indicated that the work would be scheduled to be done right after the July 4th holiday. No one ever showed up to perform the work...or called to reschedule it. And apparently Scott left the company. After several more calls and emails, Jeff returned one call but has continued to ignore the problem. I'm assuming we will have to pay someone else to repair the shoddy work at this point. Both Scott and Jeff had ample time to correct the issue. I would never recommend doing business with Great Neck Pools. They do not respond to their customers nor do they stand behind their work. Beware.

8 days after they start our pool opening, it looks worse than the 1st day. Buyers beware.read more

Matt was the only pool tech out of the 3 I tried who responded consistently. After another company…read moredetermined that the liner on our large above ground pool was torn and would need to be replaced, I was unable to get a hold of them to do the work. I found Matt on Yelp, and he came out in the dark a couple days later to measure the size I would need. He showed me where to order the right liner to be sent to me, then came out and spent most of a Sunday installing it. He gave me instructions to replace a portion of the filter line, and stayed available to me via text until I got that fixed successfully. Growing up in a family that owned a small business, I can easily recognize good service, and that is exactly what I got from Ahoy.

No I don't recommend them! Came to give me an estimate on some pool work and no one was home…read more Didn't call to let me know what time he was coming. My neighbor call me & informed me that a guy was searching my property & tried to steal my dog from inside of his house.

We purchased a Challenger swimspa from them which can't be installed without alterations. This is…read moreanother pricey and unnecessarily time-consuming adjustment. Let me tell you, they make sure they get their money but no costumer service whatsoever. Nobody from that place came by in person to check if the place is okay to put the spa on nor did we got any consultation and first hand information or instructions. Mike is the worse consultant whatsoever and Elliot doesn't know what's going on in that place. It seems they don't talk to eachother about ongoing business. If the product quality wasn't so much better than others we looked at we would've got out of that contract long time ago.

David came to repair our hot tub today. He was very prompt, pleasant and professional. He completed…read morethe repair in a very efficient manner, plus spent time answering all of my questions about hot tub maintenance. I really appreciate how quickly we were able to get our service scheduled and they were here within two days of my calling it in. Keep up the great service-I'm extremely happy with our technician and experience! Thank you!

This company is amazing!!! Excellent customer service and very informational. They answered every…read morequestion we had as new pool owners and showed us step-by-step on how to close/open our pool in the future (if we choose to). I highly recommend them to anyone for their price, honesty, and customer service.

Great service. The couple arrived ahead of time, called first to make sure it was OK, quickly…read moreidentified problem and corrected the problem. They educated us about why the problem occurred. Really nice people and they know what they are doing

Was recommended by a friend for their quality of service. I totally agree, Mr. David and Mr…read more Frankie was prompt and on schedule. They were both very knowledgeable and was willing to share the operation and maintenance of my system. They both worked very efficiently, neither of them ever stood around and watched the other. They would multitask and work on two separate things at a time. Highly recommend this company and will be using this company for maintenance and open/close each season. Thank you

After four installation visits our costly new pool equipment still wasn't working properly. During…read moreone visit the technician tripped a breaker damaging the circuit board in the pool controller. We were told we'd need to pay for the new one, no warranty coverage or adjustment was offered. The controller App functionality kept disappearing. No on/off, no schedule. Our salt chlorinator level dropped to under 800 ppm (normal is ~3000 ppm) yet we were told everything is "fine." It wasn't. When we raised this, communication stopped. Anchor walked away from our job leaving it unfinished. Calls, emails, and follow-ups were ignored. We never received ownership docs or warranty registration for the equipment. We paid 50% upfront and before the remaining work was even started we were billed for the balance. That should have been a warning sign. A very frustrating and unprofessional experience. We strongly recommend choosing a different company.

I had a very good experience here. The staff are friendly, welcoming & knowledgeable. You can even…read morecreate an account where your purchases are recorded, very smart idea. The prices are very reasonable. I went in for microfiber clothes. I've been using these clothes for years. They are the best money can buy. You guys are amazing.

I can't say enough about these guys. I struggled with my pool after it was opened for the past two…read moreweeks trying to get rid of algae. Pool tests showed my water was great but I couldn't see the bottom. Called several companies and could not get anyone out here to give me advise, until I got a return call from Tom at AllGood. OMG! He came right out and my pool is crystal clear after only two days. THANK YOU SO MUCH TO TOM AND HIS GUYS!!!