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    Innovative spas

    3.7 (50 reviews)
    Open 10:00 am - 6:00 pm
    Updated over 3 months ago

    Services - Innovative spas

    Pool installation

    Pool remodeling

    Pool repair

    Innovative spas Photos

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    Recommended Reviews - Innovative spas

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    Reviews With Photos

    The spa sprayed them!! Hahaa
    Kelly S.

    Shawn delivered our softub over the weekend. He was fast, funny, and helpful, showing us all the parts and how to add chemicals.

    Show room!
    Katie B.

    Mike W. Was SUPER NICE, VERY informative and knowledgeable on ALL the spas!!! It was amazing the information I never knew.... so many options!!! He really listened to what I wanted and found me the best spa to fit my needs. He made sure to tell me from start to finish what I would expect and what would happen even during delivery. He really went above and beyond and took time to make sure I was comfortable with my new purchase and the features of the product. Innovative and their team went the extra mile. THANK YOU!!!!!!!! And a HUGE THANKS TO MIKE!!!!

    Problem solved.

    Another 6 months of looking at this useless tub on my deck. The cover is now deteriorating and the mold inside, despite proper maintenance, prevents us from wanting to use it. Nice folks at Innovative, but do your research before you buy. Choose the right tub and dealer.

    Jessie just got the spa set up!

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    9 months ago

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    2 years ago

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    4 years ago

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    3 years ago

    Innovative spas has helped us immensely over the years. We bought our hot tub (Master Spas) and our fire table and love them both.

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    6 years ago

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    5 years ago

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    7 years ago

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    6 years ago

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    6 years ago

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    Danielle P.

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    4 years ago

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    7 years ago

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    7 years ago

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    6 years ago

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    9 years ago

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    6 years ago

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    Danielle P.

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    9 years ago

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    6 years ago

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    8 years ago

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    8 years ago

    We bought our soft tip here and they have been awesome. Everyone has been so helpful with our first spa.

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    7 years ago

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    6 years ago

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    7 years ago

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    8 years ago

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    7 years ago

    Service Manager,Thomas Duval, was very helpful during his 2 visits to help with hot tub repair.

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    7 years ago

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    13 years ago

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    Danielle P.

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    10 years ago

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    7 years ago

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    7 years ago

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    9 years ago

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    9 years ago

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    9 years ago

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    Danielle P.

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    14 years ago

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    9 years ago

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    Page 1 of 2

    Ask the Community - Innovative spas

    Review Highlights - Innovative spas

    We purchased a softub at the Hampton roads home show from Mike who answered the many questions we had.

    Mentioned in 6 reviews

    Read more highlights

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    East Coast Leisure - Mid Atlantic Leisure expo

    East Coast Leisure

    (27 reviews)

    $$$$

    My motorcycle broke down on the side of the street and the assistant manager allowed me to come…read moreinto the store, gave me a phone charger, even offered me a ride to get back to school. he went above and beyond just to make sure I was safe and had a way of getting home. I could not have asked for more help 10 out of 10 experience. it spoke levels to the character of all of the employees with an East Coast leisure. They don't just care about your service. They care about your safety.

    My husband and I came in over the labor day weekend to inquire about a pool. There were no…read morecustomers in the store but we still waiting quite some time for someone to come out and great us. We let them know we were looking for a pool and were still torn on inground or semi above ground. The gentlemen told us to look at the examples on the wall and he was going to get someone to help us. The sales person who came out did not answer any of our questions and had us talk to the original person since I guess he didn't want to sell us an inground pool. The original person showed us 2 pictures on his phone and the basically pushed us out the door. We had to ask for a pamphlet. We ended up going somewhere else and purchased a pool that day from them. Not sure what they were thinking there, I guess they didn't believe we actually were in the market for a pool but we were treated like we were interrupting something and they didn't want us there. We definitely won't be back for supplies for our new pool.

    Great Atlantic - No trees overhanging tub.

    Great Atlantic

    (45 reviews)

    $$$$

    Its' the after sale service that makes a company GREAT, not just good'…read moreI purchased a Hot Tub from the Williamsburg location in May of 25 and had it installed in November. I use it every night and love it. I have had a couple issues; however, they immediately corrected them. Recently, I noticed the metal frame that lifts the cover and holds it in place, was filling up with rainwater and dripping rust on my deck. I called Diana Barrett and she ask for photos for the factory. I figured I was out of luck. In less than Two weeks Scott and Beby showed up with a new lifting rack. They drained the tub, and replaced the assembly. They also lined the joints with tape to prevent further rain leakage. Everyone I have worked with has been exceptional. Leia and Michael in Sales and Diana, Tyler, Chrystal Scott and Beby are all GREAT!

    We recently purchased a Hot Springs hot tub from them and the sales and ordering experience could…read morehave been smoother, but they are trying to make up for those issues (wrong cover color and crack on front panel) now by making things right (will update later post). I do have to give them credit for this as there are other businesses out there in today's market would just ignore you. We had our orientation meeting today with Tyler from their service department and he was fantastic. Tyler was very knowledgeable about the hot tub and all the maintenance required. He explained everything to us and took his time to ensure we had a good understanding of everything. Definitely would recommend their service department for your hot tub service needs!

    Atlantis Pools

    Atlantis Pools

    (6 reviews)

    Amazing people. Super knowledgable and easy to work with . They made sure to get me dialed in even…read morethough there was seemingly a scheduling issue , but they were sure to keep their word . They installed my pool heater and did very clean work .

    I would not recommend this company to anyone. We have used the service for years for openings,…read moreclosings and service in between (mostly because we had renters in our home for 2 of the last 4 years). For the first two years, they were disorganized, but always very nice and the pool always looked great. We would rarely receive a bill and had to ask for one, which was often wrong. The service visits were supposed to be bi-weekly, but sometimes they would show up weekly (we are unaware of the frequency of visits while we had renters). We let them know of the mixup and eventually received the corrected bill (at the end of the season, for the whole season). They only accept Venmo as online payment, which credit card companies apparently see as a fraud hazard, so getting a proper bill and paying it was a challenge. Either way, we still liked them because they were always so nice. This year, I called and spoke to a woman from Atlantis Pools to set up our pool opening and bi-weekly service. The opening (May 8) was fine except when they left, the pool was a little cloudy. They said they would return to vacuum it once it settled and "finalize the opening" the next day. No one showed up the next day, but instead came on May 13. This was a young woman who was new (and alone) and didn't know how to do everything. According to a conversation later with the owner, she didn't know which vacuum to use (or something to that effect), which is why the pool still had debris in it when she left. She also didn't know how to connect the Polaris (perhaps send someone with her until she learns everything??). She came again on May 15 and connected the Polaris, finalizing the pool opening. I was never told the "finalize the opening" visits would each be an extra $95 charge. I didn't request these visits. Our bill states the charges as a "green to clean" charge, but our pool was not green. These things aren't even the worst of it. When the first actual service visit came around, no one showed up! I called the owner, who was rude and dismissive. He said we weren't on his calendar despite me setting it all up with whomever answered the phone the first time I called. He eventually said, "It's not going to happen today! I can send someone out tomorrow." He said asked which plan we were on, weekly or biweekly. I said biweekly. Someone came out the next morning and again (not sure why) in the afternoon. The young woman and a man walked up to our pool pump, looked at it and said, "F*** this. I ain't doin' sh**. Let's ride." We have a security camera and saved the footage. The next service date came and went with no visit. We let the owner know of all of this and he continued the pattern of unprofessional behavior. He suddenly decided that we hadn't given them a service contract (that we never received and have never had in the 3+ years we've used this company) so that's why they didn't show up. We checked spam folders, just in case. No such contract was sent. Save your time and frustration. Call someone else.

    Innovative spas - poolservice - Updated May 2026

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