Very friendly , attentiveness, communication 100% and their guidance…read more They always help me to get my pool up and running and put it on paper step by step , I have been going to them now 2.5 years and will be their customer for as long as they stay in business

We moved into the neighborhood and was referred to Aqua Leisure by the previous owners. They go…read moreabove and beyond and are extremely helpful, answering questions with kindness and education- no matter how trivial or complex the question. They are such a ray of sunshine in a pool novice's heart! They've helped me answer all my pool closing, pool opening, pool maintaining, and "what is this and how do I not break anything?" questions. Plus, they always have the parts and supplies I need. Pete and Rochelle particularly take time out of their busy schedules to walk me through things so I feel confident in maintaining things myself. All the staff are friendly and amazing- helping me lift heavy bags into the car and answering many phone calls when I needed that extra assurance I was doing things right. THANK YOU for being so patient and kind. You will be our pool store for life!

We purchased a Challenger swimspa from them which can't be installed without alterations. This is…read moreanother pricey and unnecessarily time-consuming adjustment. Let me tell you, they make sure they get their money but no costumer service whatsoever. Nobody from that place came by in person to check if the place is okay to put the spa on nor did we got any consultation and first hand information or instructions. Mike is the worse consultant whatsoever and Elliot doesn't know what's going on in that place. It seems they don't talk to eachother about ongoing business. If the product quality wasn't so much better than others we looked at we would've got out of that contract long time ago.

David came to repair our hot tub today. He was very prompt, pleasant and professional. He completed…read morethe repair in a very efficient manner, plus spent time answering all of my questions about hot tub maintenance. I really appreciate how quickly we were able to get our service scheduled and they were here within two days of my calling it in. Keep up the great service-I'm extremely happy with our technician and experience! Thank you!

We were shopping for hot tubs and a friend recommended Virginia Leisure. We strolled into the large…read moreshowroom on a Sunday afternoon and saw a good variety of options. As previous spa owners we knew the features we were looking for, so the sales associate (who we later found out was the owner) expertly guided us through the options. Value, features, and durability is what we were looking for. We'd been to a couple other stores and none could match Virginia Leisure's price and quality. Ultimately we purchased our spa there and would highly recommend them to anyone interested.

We bought our hot tub here and we have always been satisfied with their products, service and…read moreprices. The staff is always friendly and helpful if you have questions about their products. They have a great selection of all of the top brands and they definitely offer service after the sale. Some places sell you the hot tub and then they forget you unless you want to buy another one, not here! They are always willing to answer any questions about your tub and they will offer advice to ensure that you get a long life out of your hot tub. I highly recommend this wonderful business if you're looking for a pool or spa. They also have a great selection of outdoor furniture available.

Steve and his crew of gentlemen are the best always polite and respectful. They are willing to help…read morewith any situation and questions you have even if you think they are small and may not matter. Like the color of my pool water. Turns out that was a big clue to what was wrong with my pool. The sample was clear, but I took a picture of the pool. That told a different story. They solved the problem with a few chemicals and everything was back to a balanced clear pool! Thanks

I put in an inquiry online for a pool liner. I received a phone call within 24 hours regarding my…read moreinquiry. The person I spoke with was very professional, great customer service, and very friendly. My pool came with my house and I'm a first time pool owner, but they answered any and all of my questions, even outside of the reason I called initially. Highly recommend

My motorcycle broke down on the side of the street and the assistant manager allowed me to come…read moreinto the store, gave me a phone charger, even offered me a ride to get back to school. he went above and beyond just to make sure I was safe and had a way of getting home. I could not have asked for more help 10 out of 10 experience. it spoke levels to the character of all of the employees with an East Coast leisure. They don't just care about your service. They care about your safety.

My husband and I came in over the labor day weekend to inquire about a pool. There were no…read morecustomers in the store but we still waiting quite some time for someone to come out and great us. We let them know we were looking for a pool and were still torn on inground or semi above ground. The gentlemen told us to look at the examples on the wall and he was going to get someone to help us. The sales person who came out did not answer any of our questions and had us talk to the original person since I guess he didn't want to sell us an inground pool. The original person showed us 2 pictures on his phone and the basically pushed us out the door. We had to ask for a pamphlet. We ended up going somewhere else and purchased a pool that day from them. Not sure what they were thinking there, I guess they didn't believe we actually were in the market for a pool but we were treated like we were interrupting something and they didn't want us there. We definitely won't be back for supplies for our new pool.

I was very uninformed about what type of pool I wanted, and what materials I needed to purchase to…read moreensure that it works throughout the summer. A man named Chris helped me figure out exactly what I needed, was super professional, while being entertaining and laid back at the same time.

This is a small mom and pop shop. These guy are awesome, they sit down with you and explain…read moreeverything so you understand. They don't subcontract, they have a pool crew who's leader has been building pools for over 30 years, and the customer service is amazing.

I was purchasing a hot tub for an out-of-state vacation rental home. I worked with Calla at…read moreCoastal Hot Tubs. She was phenomenal. She answered all my questions before I even had to ask. She was pleasant, upbeat, knowledgeable and honest. She didn't try to sell me things she knew I didn't want or need. She went above and beyond to place the order quicky and efficiently. She was extremely responsive and I couldn't have felt more confident in my purchase. Customer Service such as this is not easy to find these days. I highly recommend using Coastal Hot Tubs for your future purchases and service!

From the owner: At Coastal Hot Tubs, we pride ourselves on providing a comprehensive range of top-quality hot tub…read moreproducts, accessories, and services. Whether you're looking for the perfect hot tub model, water care products, or professional installation, we've got you covered. Experience convenience, expertise, and unmatched customer satisfaction with our all-in-one hot tub solutions.

too expensive. There is no other description to say. The pool store did give an estimate in a short…read moreperiod of time

Extremely knowledgeable staff. Had a pump issue that they helped me fix over the phone! The women…read morethat answered was also super nice! Would highly recommend!

Had a screen repaired here. TAsked Jim if he could possibly have it ready by Friday 5/23. He was…read moreable to expedite it in time for the Holiday. Great service! Thank you so much! TP

Have had several screen doors repaired here, and Jim has always been quick, skilled, and reasonably…read morepriced, as well as clearly customer service oriented- good man!