The best place to get your water tested!!! Super nice people and always quick with detailed…read moreinstructions on what the pool needs.

Very friendly , attentiveness, communication 100% and their guidance…read more They always help me to get my pool up and running and put it on paper step by step , I have been going to them now 2.5 years and will be their customer for as long as they stay in business

I wish I could give Innovative Spas 6 stars! From beginning to end, this company went above and…read morebeyond for us. Our technician, Travis, took his time at our home getting all the pool items fixed. He was patient and knowledgeable, and took the time to answer all of my questions. He even took a phone call days later to walk my husband through another issue that came up. We were very grateful for his expertise and pleasant demeanor. Jenny took care of all of my service and billing issues, which were many. She was AMAZING!!!! This lady is a true gem!!! She maneuvered a very challenging situation with my home warranty company, I could not have been more grateful! Her caring personality made me feel so much better in a very stressful situation that lasted several days. I could not imagine ever using another pool company again. thank you so much!!!!

We purchased a Challenger swimspa from them which can't be installed without alterations. This is…read moreanother pricey and unnecessarily time-consuming adjustment. Let me tell you, they make sure they get their money but no costumer service whatsoever. Nobody from that place came by in person to check if the place is okay to put the spa on nor did we got any consultation and first hand information or instructions. Mike is the worse consultant whatsoever and Elliot doesn't know what's going on in that place. It seems they don't talk to eachother about ongoing business. If the product quality wasn't so much better than others we looked at we would've got out of that contract long time ago.

We were shopping for hot tubs and a friend recommended Virginia Leisure. We strolled into the large…read moreshowroom on a Sunday afternoon and saw a good variety of options. As previous spa owners we knew the features we were looking for, so the sales associate (who we later found out was the owner) expertly guided us through the options. Value, features, and durability is what we were looking for. We'd been to a couple other stores and none could match Virginia Leisure's price and quality. Ultimately we purchased our spa there and would highly recommend them to anyone interested.

We bought our hot tub here and we have always been satisfied with their products, service and…read moreprices. The staff is always friendly and helpful if you have questions about their products. They have a great selection of all of the top brands and they definitely offer service after the sale. Some places sell you the hot tub and then they forget you unless you want to buy another one, not here! They are always willing to answer any questions about your tub and they will offer advice to ensure that you get a long life out of your hot tub. I highly recommend this wonderful business if you're looking for a pool or spa. They also have a great selection of outdoor furniture available.

I invested in a fiberglass pool expecting it to last decades. Instead, after about nine years, the…read morepool had a structural failure and had to be removed. I hired an independent structural engineer to investigate the failure. In the engineer's written report, he concluded that the pool failure was not the result of excessive hydrostatic pressure, but the result of two installation errors. I was disappointed not only by what happened, but by how my concerns were handled. This was a major investment and the outcome was heartbreaking. I made multiple attempts to resolve this directly before posting this review, and I remain open to a constructive conversation. I encourage anyone considering a pool project to ask detailed questions about installation methods, drainage, long-term support, and what protections are practically available if problems develop. I expected the pool to last 25 to 30 years. It lasted about nine. This review reflects my personal experience.

Steve and his crew of gentlemen are the best always polite and respectful. They are willing to help…read morewith any situation and questions you have even if you think they are small and may not matter. Like the color of my pool water. Turns out that was a big clue to what was wrong with my pool. The sample was clear, but I took a picture of the pool. That told a different story. They solved the problem with a few chemicals and everything was back to a balanced clear pool! Thanks

I invested in a fiberglass pool expecting it to last decades. Instead, after about nine years, the…read morepool had a structural failure and had to be removed. I hired an independent structural engineer to investigate the failure. In the engineer's written report, he concluded that the pool failure was not the result of excessive hydrostatic pressure, but the result of two installation errors. I was disappointed not only by what happened, but by how my concerns were handled. This was a major investment and the outcome was heartbreaking. I made multiple attempts to resolve this directly before posting this review, and I remain open to a constructive conversation. I encourage anyone considering a pool project to ask detailed questions about installation methods, drainage, long-term support, and what protections are practically available if problems develop. I expected the pool to last 25 to 30 years. It lasted about nine. This review reflects my personal experience.

My husband and I came in over the labor day weekend to inquire about a pool. There were no…read morecustomers in the store but we still waiting quite some time for someone to come out and great us. We let them know we were looking for a pool and were still torn on inground or semi above ground. The gentlemen told us to look at the examples on the wall and he was going to get someone to help us. The sales person who came out did not answer any of our questions and had us talk to the original person since I guess he didn't want to sell us an inground pool. The original person showed us 2 pictures on his phone and the basically pushed us out the door. We had to ask for a pamphlet. We ended up going somewhere else and purchased a pool that day from them. Not sure what they were thinking there, I guess they didn't believe we actually were in the market for a pool but we were treated like we were interrupting something and they didn't want us there. We definitely won't be back for supplies for our new pool.

Great people and products. Listen to what they say to keep from throwing chemicals in your pool to…read morebalance the water chemistry. They test pool water samples with chemical tests and not plastic tabs. Those plastic tab tests have poor consistency and often show invalid results. If you really want to understand your pool water, they ill take the time to educate you. They would rather sell you what you need than to sell you what you don't need or what will not work. Bought one above ground pool from them over 25 years ago and it is still providing loads of enjoyment.

I was very uninformed about what type of pool I wanted, and what materials I needed to purchase to…read moreensure that it works throughout the summer. A man named Chris helped me figure out exactly what I needed, was super professional, while being entertaining and laid back at the same time.

I was purchasing a hot tub for an out-of-state vacation rental home. I worked with Calla at…read moreCoastal Hot Tubs. She was phenomenal. She answered all my questions before I even had to ask. She was pleasant, upbeat, knowledgeable and honest. She didn't try to sell me things she knew I didn't want or need. She went above and beyond to place the order quicky and efficiently. She was extremely responsive and I couldn't have felt more confident in my purchase. Customer Service such as this is not easy to find these days. I highly recommend using Coastal Hot Tubs for your future purchases and service!

From the owner: At Coastal Hot Tubs, we pride ourselves on providing a comprehensive range of top-quality hot tub…read moreproducts, accessories, and services. Whether you're looking for the perfect hot tub model, water care products, or professional installation, we've got you covered. Experience convenience, expertise, and unmatched customer satisfaction with our all-in-one hot tub solutions.

I would be lost if this business wasn't in Gloucester. We had a saltwater pool installed last year…read moreby a private contractor. The contractor died unexpectedly. Anyone with this type of pool knows about all of the equipment that goes along with it. This is our first year of opening our pool and we have had issues from day one. Darren has been phenomenal in helping me. My computer system hasn't worked correctly since the day it was installed and we are still working on figuring that out. But with a system like this you have got to have patience and go through many different steps in figuring out what is going on. Up to this point I would have been at a complete loss. The store also carries anything and everything that you could possibly want or need for your pool and at fair competitive prices. I would highly recommend you checking them out if you haven't already!! Support your Locally owned small businesses!!

too expensive. There is no other description to say. The pool store did give an estimate in a short…read moreperiod of time

Outstanding service! Jay was very professional and made sure to get the job done as quickly as…read morepossible:)

Outstanding service from a small but very capable company. Jay quickly resolved my pool pump leak…read moreand offered some free advice on avoiding this problem next year. On time and extremely professional. Can't say enough good things about Jay and the service. I will definitely call Splash Pool Solutions next time I have a pool problem. Highly recommend you do the same!