We were shopping for hot tubs and a friend recommended Virginia Leisure. We strolled into the large…read moreshowroom on a Sunday afternoon and saw a good variety of options. As previous spa owners we knew the features we were looking for, so the sales associate (who we later found out was the owner) expertly guided us through the options. Value, features, and durability is what we were looking for. We'd been to a couple other stores and none could match Virginia Leisure's price and quality. Ultimately we purchased our spa there and would highly recommend them to anyone interested.

We bought our hot tub here and we have always been satisfied with their products, service and…read moreprices. The staff is always friendly and helpful if you have questions about their products. They have a great selection of all of the top brands and they definitely offer service after the sale. Some places sell you the hot tub and then they forget you unless you want to buy another one, not here! They are always willing to answer any questions about your tub and they will offer advice to ensure that you get a long life out of your hot tub. I highly recommend this wonderful business if you're looking for a pool or spa. They also have a great selection of outdoor furniture available.

Back in June, we bought a house with a pool, because we thought that it was such a great idea…read more(clasps hands)! We have children who LOVE to swim and my husband grew up by the beach so they are all great swimmers. In our last home in GA, we survived lockdown during the pandemic with an inflatable pool so of course, this was a major upgrade....until a couple of months after we moved into our new home, the problems began to surface. I don't know how many times we have dropped by Aqua Leisure Pools (ALP) since moving in for pool water testing, salt, chlorine, troubleshooting for the pool pump etc., but the guys there have all been so, so helpful, like a neighbor lending a helping hand. Most of the time, they'll suggest bringing in whatever part and they'll help look at it or test it and then give their recommendations. I mean, they're not the cheapest, but we want to give them our business because they have our trust! We're now in the process of getting a new pool liner (holy crap, why do they cost so much?!) because the last time we had the pool inspected, they found about 100+ holes that had been patched previously. So we're purchasing from ALP, because of the way they have treated us since the beginning. To my surprise, they stay open all year round. I believe they close Sundays. I guess they open for all the hot tub owners and clients that keep their pool open all year long too? The shop is on Battlefield, in the same lot as Carvel ( I feel so bad at times when we're going to ALP and the kids think we're getting ice cream LOL...). I believe they have multiple locations around CoVA as well. Highly recommend ALP! Stay safe, Friends!

What can I say, this was not a purchase we wanted to make, liners are so pricey. When I went in to…read morechoose our liner design the staff was extremely helpful and once I chose our design, they had me take it outside to see how I liked it in the sunshine. Scheduling was a concern, the liner takes two weeks to come in but we had to wait another month to have it installed due to staffing issues- an everyday struggle (lately) for businesses. The install was a breeze! Their employees were so nice and did such a terrific job! They explained the process from start to finish and delivered on their promise. We appreciated their attention to detail and their professionalism, in this day and age we truly value people that care about their trade, it gives us a newfound respect. Anyone can sell you a liner but their customer service after the sale was spot on! You will not be disappointed if you go with Aqua Leisure for your new pool liner, trust me!

Been coming here for years for all my pool supplies. Wendy the manager is very knowledgeable and…read moresuper friendly. Always explains things and doesn't tell me you buy things I don't need. Love coming here. Although a big company feels like a local shop.

Above the door it reads "Welcome Pool Owners And Pool Pros". Not from this manager, he needs to add…read morego somewhere else. Enough is enough! This store loves to say they are short staffed, second time for that from the same manager. Needed water testing done to purchase all my start up chemicals. I was greeted at 3:19pm Tuesday by "Umm, it's going to be at least an hour before I can do a water test. Short staff and I am dealing with a truck". Asked if he rather me go down the street and get it tested and purchase my supplies from another company " Response was "yep". The district or regional manager needs to replace or move this manager. I have been a customer for years. Today I became a customer of Aqua Leisure Pools, even though the parking lot is a pain.

We had a rough and long time because of a lot of weather related issues at first. 3 different snow…read moredelays. That is not the fault of Aegean but the communication was a problem. There seemed to be many different groups of people that were experts in different areas but I never knew who to ask the right questions to. My husband was texting Ron a lot and he would always initiate most of our questions. We were not informed most times about what was happening and why things moved so slowly. The excavation guy was quick and friendly. Most of the trucks hauling out had a bit of communication issues which caused some friction between the main guy. Jesse dealt with our concrete and pavers and deck which was a problem- not nice communication. They put in the wrong color of sand in about half the paver area and Jesse insisted there was only one color?? They finally did the best changing color but that was a mess. Everything took a lot longer than expected but in the end we do love our pool ( not really the wrong sand issue ) but communication was horrible. Overall we believe we got a quality job.

Aegean did a great job installing our pool!. We wanted to especially send a "shout out" to Samantha…read moreHale for her outstanding commitment to our project. Without her diligence and perseverance, we would have never gotten our project across the finish line. Thanks, Aegean and Samantha! Steve and Nancy Harmon

The previous General Manager was nice and very informative. The new Manager is also wonderful. He's…read morepatience caring and genuinely cares about your issues. He's always smiling and welcoming.

Joe is very knowledgeable, courteous & helpful. He goes out of his way to provide any services,…read more whether you call in or in store. He's patient and very, very customer friendly. I would recommend this Leslie's. BZ Joe

I've always used East Coast for my hot tub repairs. But money's tight so I waited and thought we'd…read moretake a look ourselves. Well the tub base started gushing water out. We opened up the panel and an ozone valve was cracked. I called and spoke to Chad. He suggested we bypass it and told me how. I worried it would be over my head but he said I could always call him out if I couldn't do it. I went to Home Depot and bought 2 barbed connectors and some hose and my son was able to make the repair. CHAD saved me a service call at the least and my son fixed it easily. I'm sure East Coast would rather him come out but his phone help has secured their business for me. If I need repairs he will be who I call and if he needs to come out I won't mind because he has saved me from previous repairs. Very happy with Chad and East Coast Leisure! I should mention East Coast also has a terrific pool water department and the young people there have helped me hundreds of times. Their prices are competitive and they usually have great prices on salt.

I invested in a fiberglass pool expecting it to last decades. Instead, after about nine years, the…read morepool had a structural failure and had to be removed. I hired an independent structural engineer to investigate the failure. In the engineer's written report, he concluded that the pool failure was not the result of excessive hydrostatic pressure, but the result of two installation errors. I was disappointed not only by what happened, but by how my concerns were handled. This was a major investment and the outcome was heartbreaking. I made multiple attempts to resolve this directly before posting this review, and I remain open to a constructive conversation. I encourage anyone considering a pool project to ask detailed questions about installation methods, drainage, long-term support, and what protections are practically available if problems develop. I expected the pool to last 25 to 30 years. It lasted about nine. This review reflects my personal experience.

I was purchasing a hot tub for an out-of-state vacation rental home. I worked with Calla at…read moreCoastal Hot Tubs. She was phenomenal. She answered all my questions before I even had to ask. She was pleasant, upbeat, knowledgeable and honest. She didn't try to sell me things she knew I didn't want or need. She went above and beyond to place the order quicky and efficiently. She was extremely responsive and I couldn't have felt more confident in my purchase. Customer Service such as this is not easy to find these days. I highly recommend using Coastal Hot Tubs for your future purchases and service!

From the owner: At Coastal Hot Tubs, we pride ourselves on providing a comprehensive range of top-quality hot tub…read moreproducts, accessories, and services. Whether you're looking for the perfect hot tub model, water care products, or professional installation, we've got you covered. Experience convenience, expertise, and unmatched customer satisfaction with our all-in-one hot tub solutions.

We purchased a Challenger swimspa from them which can't be installed without alterations. This is…read moreanother pricey and unnecessarily time-consuming adjustment. Let me tell you, they make sure they get their money but no costumer service whatsoever. Nobody from that place came by in person to check if the place is okay to put the spa on nor did we got any consultation and first hand information or instructions. Mike is the worse consultant whatsoever and Elliot doesn't know what's going on in that place. It seems they don't talk to eachother about ongoing business. If the product quality wasn't so much better than others we looked at we would've got out of that contract long time ago.

David came to repair our hot tub today. He was very prompt, pleasant and professional. He completed…read morethe repair in a very efficient manner, plus spent time answering all of my questions about hot tub maintenance. I really appreciate how quickly we were able to get our service scheduled and they were here within two days of my calling it in. Keep up the great service-I'm extremely happy with our technician and experience! Thank you!

Shopping Tuesday Morning on a hot Monday afternoon! This place has been open for less than 2 weeks…read moreand it was hardly anyone in the store. It's a spacious store with plenty of stuff. It reminds me a cross between Home Goods and TJ Max (minus the clothes). They had chairs, picture frames, accent pillows, curtains, toys, kitchen items, food, seasonings, oils, coffee, tea, bath stuff and etc. I remember Tuesday Morning having specials or deals items of the week and I didn't see anything like that. There's great gift items to find something and it is neatly organized.

Love. Love. Love this store! I am so happy they decided to move to a larger space because they have…read morejust so much decor it's crazy! They had all types of kitchen decor and mini appliances, bathroom decor and rugs, plant decor, and surprisingly enough, they had several chair, tables, and bedroom decor. The prices are pretty reasonable. I can't wait to go back!