We were shopping for hot tubs and a friend recommended Virginia Leisure. We strolled into the large…read moreshowroom on a Sunday afternoon and saw a good variety of options. As previous spa owners we knew the features we were looking for, so the sales associate (who we later found out was the owner) expertly guided us through the options. Value, features, and durability is what we were looking for. We'd been to a couple other stores and none could match Virginia Leisure's price and quality. Ultimately we purchased our spa there and would highly recommend them to anyone interested.

We bought our hot tub here and we have always been satisfied with their products, service and…read moreprices. The staff is always friendly and helpful if you have questions about their products. They have a great selection of all of the top brands and they definitely offer service after the sale. Some places sell you the hot tub and then they forget you unless you want to buy another one, not here! They are always willing to answer any questions about your tub and they will offer advice to ensure that you get a long life out of your hot tub. I highly recommend this wonderful business if you're looking for a pool or spa. They also have a great selection of outdoor furniture available.

Aegean did a great job installing our pool!. We wanted to especially send a "shout out" to Samantha…read moreHale for her outstanding commitment to our project. Without her diligence and perseverance, we would have never gotten our project across the finish line. Thanks, Aegean and Samantha! Steve and Nancy Harmon

It all started off great with Lori. She was incredibly helpful and took the time to explain the…read moreentire pool construction process over the phone, without any hard selling like we experienced with other companies. She walked us through the full design process, offered multiple options that would work well in our backyard, and made us feel confident moving forward. Once we settled on the project, she submitted everything and let us know the construction team would take it from there. Unfortunately, that's when things started to fall apart. Aegean Pools has some of the worst communication I've experienced with a company. We were promised daily updates on construction progress from Ron, but after the pool was dug, communication nearly stopped. I had to repeatedly reach out just to find out what work was being done. Contractors would often show up without any warning, leaving us with no idea who they were or what they were there to do. At the same time, the company was very quick to request payments, but extremely slow to respond when issues or concerns were raised during the process. Also, the few interactions I had over the phone with Samantha made me question the overall professionalism of the company. Given the significant cost of this project, expectations for quality of the finishing details were high, and unfortunately, those expectations were not met. When problems were pointed out, the fixes felt rushed and minimal, done only enough to make things look "good enough" rather than properly completed. Even after a second attempt to fix issues, the work was still lacking, leaving me to spend my own time fixing mistakes that should have been addressed correctly from the start. To top it all off, after speaking with Terry, the customer service representative for project completion, and voicing our concerns about the overall experience, he openly admitted that the biggest complaint among customers is the terrible communication. Pool process completed and while we're happy to finally be finished with the project, we're relieved that this experience is behind us. Looking back, I wish I had dug deeper into the reviews beforehand. After reading more recent feedback on other sites, especially from the past year, it's clear that the issues we experienced are common among other customers. Overall, what began as a promising and professional experience turned into a frustrating and disappointing one due to poor communication, lack of attention to detail, and insufficient follow-through.

This is by far the worst pool company you can ever buy a pool from!!! Our pool took over 2 years…read moreto complete!!! I was promised and paid for an extra cleanout pipe that ran the width of the deep end of our pool, just in case of flooding water! Well, our pool flooded, and they only put a pipe about 5 foot straight down. This caused a huge crack in the bottom of our pool. Other things that were wrong with the pool: 1) spa was not connected or piped to our pump in order to filter that water. 2) the pool is almost 5 inches higher on one side (not level at all).

Andy has been a tremendous resource. We bought our house over a year ago and Blue Water was the…read morepool installer way before we owned it. Andy came out and explained the system when we needed help. The pool itself is doing well which says a lot about their craftsmanship. 5 stars to Andy and the company. I'm only embarrassed it took this long to write a review. Wanted to give credit where credit is due - they seem like a solid organization so recommend.

After having a very unpleasant experience at Aqua Leisure I found Leslie's from a simple google…read moresearch...a bit out of my way but not too far to go for great customer service and a much better pool supply selection. I found both a pool rope and a pool light and had the customers and the staff smiling and laughing...( well actually it was my 2 boys) Even though the store had quite a few people there looking for various things...I was in and out in no time. It is obvious why this store had customers and the Aqua Leisure didn't.... Thanks Leslie's for a great customer service experience!

I have been having trouble with my pool color & the guy today that helped me was very nice &…read moreinformative. He checked my chemicals which were good, & advised me what to do. He didn't sell me a bunch of extra chemicals (I already had everything I needed). He just advised me on the proper schedule of adding the chemicals, and to come back if it didn't get better. Definitely developed a trusting customer so far. We did leave buying a pool toy my kids wanted so it was a great experience! Thank you!

Hello Legacy Pools has serviced our pool for several years…read morenow. From keeping the water clear to Pool pumps and Salt Systems to our New Liner. Great Service on time every time. Thanks Steve B

From the owner: We are excited to announce the expansion of new construction pool builds alongside our services of…read morevinyl liner replacement, safety covers, repairs, system upgrades and maintenance. Legacy Pools is family locally owned and operated by Brian Maine and was founded by Ron Maine in 2006.

We purchased a Challenger swimspa from them which can't be installed without alterations. This is…read moreanother pricey and unnecessarily time-consuming adjustment. Let me tell you, they make sure they get their money but no costumer service whatsoever. Nobody from that place came by in person to check if the place is okay to put the spa on nor did we got any consultation and first hand information or instructions. Mike is the worse consultant whatsoever and Elliot doesn't know what's going on in that place. It seems they don't talk to eachother about ongoing business. If the product quality wasn't so much better than others we looked at we would've got out of that contract long time ago.

David came to repair our hot tub today. He was very prompt, pleasant and professional. He completed…read morethe repair in a very efficient manner, plus spent time answering all of my questions about hot tub maintenance. I really appreciate how quickly we were able to get our service scheduled and they were here within two days of my calling it in. Keep up the great service-I'm extremely happy with our technician and experience! Thank you!

I was purchasing a hot tub for an out-of-state vacation rental home. I worked with Calla at…read moreCoastal Hot Tubs. She was phenomenal. She answered all my questions before I even had to ask. She was pleasant, upbeat, knowledgeable and honest. She didn't try to sell me things she knew I didn't want or need. She went above and beyond to place the order quicky and efficiently. She was extremely responsive and I couldn't have felt more confident in my purchase. Customer Service such as this is not easy to find these days. I highly recommend using Coastal Hot Tubs for your future purchases and service!

From the owner: At Coastal Hot Tubs, we pride ourselves on providing a comprehensive range of top-quality hot tub…read moreproducts, accessories, and services. Whether you're looking for the perfect hot tub model, water care products, or professional installation, we've got you covered. Experience convenience, expertise, and unmatched customer satisfaction with our all-in-one hot tub solutions.

They must have most of the business in the Hampton roads area I cannot get them to come out to…read moreservice the liner that THEY sold us and installed it is falling in a few times a season, can't get them on the phone and even when my wife emails them we don't get replies I would go with another company

Always the best service. Fair and kind and when opening and closing the pool they are professionals…read morethat take care of everything. They really make owning a pool a thing of leisure.

My motorcycle broke down on the side of the street and the assistant manager allowed me to come…read moreinto the store, gave me a phone charger, even offered me a ride to get back to school. he went above and beyond just to make sure I was safe and had a way of getting home. I could not have asked for more help 10 out of 10 experience. it spoke levels to the character of all of the employees with an East Coast leisure. They don't just care about your service. They care about your safety.

My husband and I came in over the labor day weekend to inquire about a pool. There were no…read morecustomers in the store but we still waiting quite some time for someone to come out and great us. We let them know we were looking for a pool and were still torn on inground or semi above ground. The gentlemen told us to look at the examples on the wall and he was going to get someone to help us. The sales person who came out did not answer any of our questions and had us talk to the original person since I guess he didn't want to sell us an inground pool. The original person showed us 2 pictures on his phone and the basically pushed us out the door. We had to ask for a pamphlet. We ended up going somewhere else and purchased a pool that day from them. Not sure what they were thinking there, I guess they didn't believe we actually were in the market for a pool but we were treated like we were interrupting something and they didn't want us there. We definitely won't be back for supplies for our new pool.

All-around excellent & reliable service; the pool guy (Evan) is a champ! ;)read more

Evan was awesome. Great service and made the pool look excellent! Will definitely use this again.read more