This is by far the worst pool company you can ever buy a pool from!!! Our pool took over 2 years…read moreto complete!!! I was promised and paid for an extra cleanout pipe that ran the width of the deep end of our pool, just in case of flooding water! Well, our pool flooded, and they only put a pipe about 5 foot straight down. This caused a huge crack in the bottom of our pool. Other things that were wrong with the pool: 1) spa was not connected or piped to our pump in order to filter that water. 2) the pool is almost 5 inches higher on one side (not level at all).

Andy has been a tremendous resource. We bought our house over a year ago and Blue Water was the…read morepool installer way before we owned it. Andy came out and explained the system when we needed help. The pool itself is doing well which says a lot about their craftsmanship. 5 stars to Andy and the company. I'm only embarrassed it took this long to write a review. Wanted to give credit where credit is due - they seem like a solid organization so recommend.

Back in June, we bought a house with a pool, because we thought that it was such a great idea…read more(clasps hands)! We have children who LOVE to swim and my husband grew up by the beach so they are all great swimmers. In our last home in GA, we survived lockdown during the pandemic with an inflatable pool so of course, this was a major upgrade....until a couple of months after we moved into our new home, the problems began to surface. I don't know how many times we have dropped by Aqua Leisure Pools (ALP) since moving in for pool water testing, salt, chlorine, troubleshooting for the pool pump etc., but the guys there have all been so, so helpful, like a neighbor lending a helping hand. Most of the time, they'll suggest bringing in whatever part and they'll help look at it or test it and then give their recommendations. I mean, they're not the cheapest, but we want to give them our business because they have our trust! We're now in the process of getting a new pool liner (holy crap, why do they cost so much?!) because the last time we had the pool inspected, they found about 100+ holes that had been patched previously. So we're purchasing from ALP, because of the way they have treated us since the beginning. To my surprise, they stay open all year round. I believe they close Sundays. I guess they open for all the hot tub owners and clients that keep their pool open all year long too? The shop is on Battlefield, in the same lot as Carvel ( I feel so bad at times when we're going to ALP and the kids think we're getting ice cream LOL...). I believe they have multiple locations around CoVA as well. Highly recommend ALP! Stay safe, Friends!

What can I say, this was not a purchase we wanted to make, liners are so pricey. When I went in to…read morechoose our liner design the staff was extremely helpful and once I chose our design, they had me take it outside to see how I liked it in the sunshine. Scheduling was a concern, the liner takes two weeks to come in but we had to wait another month to have it installed due to staffing issues- an everyday struggle (lately) for businesses. The install was a breeze! Their employees were so nice and did such a terrific job! They explained the process from start to finish and delivered on their promise. We appreciated their attention to detail and their professionalism, in this day and age we truly value people that care about their trade, it gives us a newfound respect. Anyone can sell you a liner but their customer service after the sale was spot on! You will not be disappointed if you go with Aqua Leisure for your new pool liner, trust me!

Been coming here for years for all my pool supplies. Wendy the manager is very knowledgeable and…read moresuper friendly. Always explains things and doesn't tell me you buy things I don't need. Love coming here. Although a big company feels like a local shop.

Above the door it reads "Welcome Pool Owners And Pool Pros". Not from this manager, he needs to add…read morego somewhere else. Enough is enough! This store loves to say they are short staffed, second time for that from the same manager. Needed water testing done to purchase all my start up chemicals. I was greeted at 3:19pm Tuesday by "Umm, it's going to be at least an hour before I can do a water test. Short staff and I am dealing with a truck". Asked if he rather me go down the street and get it tested and purchase my supplies from another company " Response was "yep". The district or regional manager needs to replace or move this manager. I have been a customer for years. Today I became a customer of Aqua Leisure Pools, even though the parking lot is a pain.

We had a rough and long time because of a lot of weather related issues at first. 3 different snow…read moredelays. That is not the fault of Aegean but the communication was a problem. There seemed to be many different groups of people that were experts in different areas but I never knew who to ask the right questions to. My husband was texting Ron a lot and he would always initiate most of our questions. We were not informed most times about what was happening and why things moved so slowly. The excavation guy was quick and friendly. Most of the trucks hauling out had a bit of communication issues which caused some friction between the main guy. Jesse dealt with our concrete and pavers and deck which was a problem- not nice communication. They put in the wrong color of sand in about half the paver area and Jesse insisted there was only one color?? They finally did the best changing color but that was a mess. Everything took a lot longer than expected but in the end we do love our pool ( not really the wrong sand issue ) but communication was horrible. Overall we believe we got a quality job.

Installing a pool is a huge investment. I wanted to make sure my pool was installed with quality…read moreand longevity. Aegean provided all of that. My pool is exactly what I wanted and had a great installation experience. Communication from Ron was excellent during the whole process. He called and kept me up to date with progress as it was made. Additionally, Ron took the time to teach me everything I need to know on maintaining my pool. I recommend Aegean to anyone I run into considering a pool. I read other comments on here about poor communication. Being someone that has worked with MANY contractors over time, not the case here. This was the smoothest construction project I have contracted out ever.

The previous General Manager was nice and very informative. The new Manager is also wonderful. He's…read morepatience caring and genuinely cares about your issues. He's always smiling and welcoming.

Joe is very knowledgeable, courteous & helpful. He goes out of his way to provide any services,…read more whether you call in or in store. He's patient and very, very customer friendly. I would recommend this Leslie's. BZ Joe

I've always used East Coast for my hot tub repairs. But money's tight so I waited and thought we'd…read moretake a look ourselves. Well the tub base started gushing water out. We opened up the panel and an ozone valve was cracked. I called and spoke to Chad. He suggested we bypass it and told me how. I worried it would be over my head but he said I could always call him out if I couldn't do it. I went to Home Depot and bought 2 barbed connectors and some hose and my son was able to make the repair. CHAD saved me a service call at the least and my son fixed it easily. I'm sure East Coast would rather him come out but his phone help has secured their business for me. If I need repairs he will be who I call and if he needs to come out I won't mind because he has saved me from previous repairs. Very happy with Chad and East Coast Leisure! I should mention East Coast also has a terrific pool water department and the young people there have helped me hundreds of times. Their prices are competitive and they usually have great prices on salt.

They must have most of the business in the Hampton roads area I cannot get them to come out to…read moreservice the liner that THEY sold us and installed it is falling in a few times a season, can't get them on the phone and even when my wife emails them we don't get replies I would go with another company

I was purchasing a hot tub for an out-of-state vacation rental home. I worked with Calla at…read moreCoastal Hot Tubs. She was phenomenal. She answered all my questions before I even had to ask. She was pleasant, upbeat, knowledgeable and honest. She didn't try to sell me things she knew I didn't want or need. She went above and beyond to place the order quicky and efficiently. She was extremely responsive and I couldn't have felt more confident in my purchase. Customer Service such as this is not easy to find these days. I highly recommend using Coastal Hot Tubs for your future purchases and service!

From the owner: At Coastal Hot Tubs, we pride ourselves on providing a comprehensive range of top-quality hot tub…read moreproducts, accessories, and services. Whether you're looking for the perfect hot tub model, water care products, or professional installation, we've got you covered. Experience convenience, expertise, and unmatched customer satisfaction with our all-in-one hot tub solutions.

I wish I could give Innovative Spas 6 stars! From beginning to end, this company went above and…read morebeyond for us. Our technician, Travis, took his time at our home getting all the pool items fixed. He was patient and knowledgeable, and took the time to answer all of my questions. He even took a phone call days later to walk my husband through another issue that came up. We were very grateful for his expertise and pleasant demeanor. Jenny took care of all of my service and billing issues, which were many. She was AMAZING!!!! This lady is a true gem!!! She maneuvered a very challenging situation with my home warranty company, I could not have been more grateful! Her caring personality made me feel so much better in a very stressful situation that lasted several days. I could not imagine ever using another pool company again. thank you so much!!!!

We purchased a Challenger swimspa from them which can't be installed without alterations. This is…read moreanother pricey and unnecessarily time-consuming adjustment. Let me tell you, they make sure they get their money but no costumer service whatsoever. Nobody from that place came by in person to check if the place is okay to put the spa on nor did we got any consultation and first hand information or instructions. Mike is the worse consultant whatsoever and Elliot doesn't know what's going on in that place. It seems they don't talk to eachother about ongoing business. If the product quality wasn't so much better than others we looked at we would've got out of that contract long time ago.

Shopping Tuesday Morning on a hot Monday afternoon! This place has been open for less than 2 weeks…read moreand it was hardly anyone in the store. It's a spacious store with plenty of stuff. It reminds me a cross between Home Goods and TJ Max (minus the clothes). They had chairs, picture frames, accent pillows, curtains, toys, kitchen items, food, seasonings, oils, coffee, tea, bath stuff and etc. I remember Tuesday Morning having specials or deals items of the week and I didn't see anything like that. There's great gift items to find something and it is neatly organized.

Love. Love. Love this store! I am so happy they decided to move to a larger space because they have…read morejust so much decor it's crazy! They had all types of kitchen decor and mini appliances, bathroom decor and rugs, plant decor, and surprisingly enough, they had several chair, tables, and bedroom decor. The prices are pretty reasonable. I can't wait to go back!