Outstanding service! Jay was very professional and made sure to get the job done as quickly as…read morepossible:)

Outstanding service from a small but very capable company. Jay quickly resolved my pool pump leak…read moreand offered some free advice on avoiding this problem next year. On time and extremely professional. Can't say enough good things about Jay and the service. I will definitely call Splash Pool Solutions next time I have a pool problem. Highly recommend you do the same!

Highly Recommend Sunrise Pools and Spas! I can't say enough…read moregreat things about Nathan and Amanda at Sunrise Pools and Spas! Even though they are located in Yorktown and service the Peninsula, including Gloucester, as well as the Southside, they also make the trip to Virginia Beach, and I'm so glad I found them! They showed up on time, were incredibly reliable, friendly, and honest, and did a very thorough job with my pool. Nathan also took the time to teach me some helpful pool care tips, which I really appreciated. Their communication is excellent, and their prices are extremely fair. Honestly, they are more affordable than any other pool company I've found in my area! It's refreshing to find a company that genuinely cares about its customers, takes pride in its work, and provides such great service without overcharging. I will absolutely continue using Nathan and Amanda at Sunrise Pools and Spas for all my pool needs. If you're in Virginia Beach, the Peninsula, Gloucester, or the surrounding Southside area and need a trustworthy pool company, I highly recommend giving them a call. You won't be disappointed!

To clarify, I did not cancel a confirmed Saturday appointment. Your company canceled on Thursday…read moreand said you could come Saturday, but no appointment time was ever provided. I called and texted numerous times on Friday trying to confirm when you would be coming. My text was read, but I received no response. Then, without any prior confirmation, I suddenly received an "on our way" notification on Saturday, giving me approximately 40 minutes' notice. I was not available with such little notice, which is why I instructed the technician not to come. This was not me refusing a scheduled appointment--it was the direct result of your company's lack of communication and failure to provide an appointment window despite my repeated attempts to obtain one.

Great Neck Pools installed a new inground pool liner for us in March 2019. Since it was too early…read moreto "open" the pool, the cover was placed back over it and the pool was opened in May. Upon opening we noticed several wrinkles in the floor of the new liner and we contacted Great Neck Pools about it on 5/23/19. Scott responded on 5/26/19 that he would come by and look at it...that was finally done on 6/26/19. By this point, the new liner was also pulling away from the coping in two spots. Scott said the wrinkles needed to be removed from the liner soon so they did not "set" in the pool. He said water would need to be drained down to a certain point in order for the liner to be repaired and he indicated that the work would be scheduled to be done right after the July 4th holiday. No one ever showed up to perform the work...or called to reschedule it. And apparently Scott left the company. After several more calls and emails, Jeff returned one call but has continued to ignore the problem. I'm assuming we will have to pay someone else to repair the shoddy work at this point. Both Scott and Jeff had ample time to correct the issue. I would never recommend doing business with Great Neck Pools. They do not respond to their customers nor do they stand behind their work. Beware.

Wonderful company Its great to have someplace on Great Neck…read moreroad to help me with all my pool issues. thanks for everything

Total disregard for customers. A crotchety old man who never replies to calls or emails.read more

My hot tub was installed in 2007. Since then, it hasn't worked more than it has. When i would call…read morethe big Spa or pool companies, they would recommend buying a new hot tub. So, I see Chester's information on Nextdoor.com and the reviews were great. I saved his number and called him recently. He came over with everything he needed to get my tub up and running. It hadn't worked for over 3 years! I'm very happy. Call Chester for pools and spa maintenance. 757-777-2559 spafix1@verizon.net

Very communicative and very detail oriented with solutions to any and all of my questions I had.read more

Made the mistake of giving these people a "refundable deposit" of 1k after a suspiciously low…read morefiberglass pool quote (makes sense after the fact). After about a month of poor communication and unprofessional behavior I was very hesitant to give them more money and terminated the contract. I called about the deposit and was told it would be issued via check. Over a month later, still no deposit, called for the 2nd time after a month and was met with rude and combative behavior by their clerk Ashley. Wasted enough time with these clowns, handing the matter over to the contractor board, possibly small claims court to follow. Ultimately went with a different contractor who has been fantastic to work with.

Amazing people. Super knowledgable and easy to work with . They made sure to get me dialed in even…read morethough there was seemingly a scheduling issue , but they were sure to keep their word . They installed my pool heater and did very clean work .

I would not recommend this company to anyone. We have used the service for years for openings,…read moreclosings and service in between (mostly because we had renters in our home for 2 of the last 4 years). For the first two years, they were disorganized, but always very nice and the pool always looked great. We would rarely receive a bill and had to ask for one, which was often wrong. The service visits were supposed to be bi-weekly, but sometimes they would show up weekly (we are unaware of the frequency of visits while we had renters). We let them know of the mixup and eventually received the corrected bill (at the end of the season, for the whole season). They only accept Venmo as online payment, which credit card companies apparently see as a fraud hazard, so getting a proper bill and paying it was a challenge. Either way, we still liked them because they were always so nice. This year, I called and spoke to a woman from Atlantis Pools to set up our pool opening and bi-weekly service. The opening (May 8) was fine except when they left, the pool was a little cloudy. They said they would return to vacuum it once it settled and "finalize the opening" the next day. No one showed up the next day, but instead came on May 13. This was a young woman who was new (and alone) and didn't know how to do everything. According to a conversation later with the owner, she didn't know which vacuum to use (or something to that effect), which is why the pool still had debris in it when she left. She also didn't know how to connect the Polaris (perhaps send someone with her until she learns everything??). She came again on May 15 and connected the Polaris, finalizing the pool opening. I was never told the "finalize the opening" visits would each be an extra $95 charge. I didn't request these visits. Our bill states the charges as a "green to clean" charge, but our pool was not green. These things aren't even the worst of it. When the first actual service visit came around, no one showed up! I called the owner, who was rude and dismissive. He said we weren't on his calendar despite me setting it all up with whomever answered the phone the first time I called. He eventually said, "It's not going to happen today! I can send someone out tomorrow." He said asked which plan we were on, weekly or biweekly. I said biweekly. Someone came out the next morning and again (not sure why) in the afternoon. The young woman and a man walked up to our pool pump, looked at it and said, "F*** this. I ain't doin' sh**. Let's ride." We have a security camera and saved the footage. The next service date came and went with no visit. We let the owner know of all of this and he continued the pattern of unprofessional behavior. He suddenly decided that we hadn't given them a service contract (that we never received and have never had in the 3+ years we've used this company) so that's why they didn't show up. We checked spam folders, just in case. No such contract was sent. Save your time and frustration. Call someone else.

I was purchasing a hot tub for an out-of-state vacation rental home. I worked with Calla at…read moreCoastal Hot Tubs. She was phenomenal. She answered all my questions before I even had to ask. She was pleasant, upbeat, knowledgeable and honest. She didn't try to sell me things she knew I didn't want or need. She went above and beyond to place the order quicky and efficiently. She was extremely responsive and I couldn't have felt more confident in my purchase. Customer Service such as this is not easy to find these days. I highly recommend using Coastal Hot Tubs for your future purchases and service!

From the owner: At Coastal Hot Tubs, we pride ourselves on providing a comprehensive range of top-quality hot tub…read moreproducts, accessories, and services. Whether you're looking for the perfect hot tub model, water care products, or professional installation, we've got you covered. Experience convenience, expertise, and unmatched customer satisfaction with our all-in-one hot tub solutions.

All-around excellent & reliable service; the pool guy (Evan) is a champ! ;)read more

Evan was awesome. Great service and made the pool look excellent! Will definitely use this again.read more

Purchased a pool 4 yrs ago online and it split opened and collapsed and there is no warranty…read morewhatsoever!!! Pool rusted out!!!

The crew at Leslie's is always courteous, professional and attentive to customer needs. They never…read morerecommend things you really don't need, but are adamant on the things that you do need to keep your pool and spa Crystal clear and minimize maintenance.

Anytime I have a pool issue these are the guys I call. They're extremely knowledgeable, and don't…read moremess you around. There's no sense that you're being taken advantage of because you aren't. The last time they came out they replaced some plumbing for me and were in and out without a fuss, answered some unrelated questions for me with an impressive enthusiasm. Pricing is always fair.

We bought a house with an older unground pool knowing that over the next few years it would need a…read moregood bit of "freshening up" Our first experience with fox pools was when we discovered we had a water leak from our pool pump. We had seen the fox pools vans around and decided to give them a call (07/2022). Fox came out within 24 hours and replaced our shaft seal and impeller and the leak was fixed. They totally could have taken advantage of new pool owners and tried to upswell us a whole new pump but they were honest and only fixed what needed to be fixed. The technicians were on time, very quick and knowledgeable. Also, fox pools texts you a link when they are on the way and you can see when the technician is on the way, when they are complete with the repair and when your invoice is ready. Think like the dominos pizza tracker! Very nice feature as we are sometimes not home when they come for service. Fast forward to the end of the season (11/2022) the motor for the pool pump went out (I tried replacing the start capacitor but still no good) the motor and pump assembly looked pretty old so I contacted fox pools and they recommended to only replace the electrical motor side as the water pump side more than likely still has a good bit of life left in it. Their recommendation saved us several hundred dollars. And to this day the pump is running great. Our the next summer after replacing the motor (06/2023) we went to open the pool and we were not getting the water clarity we were used to. Knowing that we had lived in the house for two years now and who knows when the previous homeowners had the sand changed out we decided it was time to have the sand changed out in our Hayward sand filter. Fox pools came in cheaper than other pool companies in the area and with their great work and communication we went ahead and got on their books. They were out in a few days and changed out the sand and inspected the laterals, they were very quick with the work and after that it was back to crystal clear water. Fast forward again this time to this week (10/23). Fox replaced our tattered old water bag tarp cover with a GLI promesh cover. Price was fair, turn around time was great and it looks fantastic. They also closed and winterized our pool at the same time. I'm shocked how efficient they are. Had the pool closed and new safety cover installed in about an hour and a half. In conclusion, Fox Pools is an honest, reliable and professional pool service who will take great care of your pool.