Outstanding service from a small but very capable company. Jay quickly resolved my pool pump leak…read moreand offered some free advice on avoiding this problem next year. On time and extremely professional. Can't say enough good things about Jay and the service. I will definitely call Splash Pool Solutions next time I have a pool problem. Highly recommend you do the same!

Outstanding service! Jay was very professional and made sure to get the job done as quickly as…read morepossible:)

Anytime I have a pool issue these are the guys I call. They're extremely knowledgeable, and don't…read moremess you around. There's no sense that you're being taken advantage of because you aren't. The last time they came out they replaced some plumbing for me and were in and out without a fuss, answered some unrelated questions for me with an impressive enthusiasm. Pricing is always fair.

We bought a house with an older unground pool knowing that over the next few years it would need a…read moregood bit of "freshening up" Our first experience with fox pools was when we discovered we had a water leak from our pool pump. We had seen the fox pools vans around and decided to give them a call (07/2022). Fox came out within 24 hours and replaced our shaft seal and impeller and the leak was fixed. They totally could have taken advantage of new pool owners and tried to upswell us a whole new pump but they were honest and only fixed what needed to be fixed. The technicians were on time, very quick and knowledgeable. Also, fox pools texts you a link when they are on the way and you can see when the technician is on the way, when they are complete with the repair and when your invoice is ready. Think like the dominos pizza tracker! Very nice feature as we are sometimes not home when they come for service. Fast forward to the end of the season (11/2022) the motor for the pool pump went out (I tried replacing the start capacitor but still no good) the motor and pump assembly looked pretty old so I contacted fox pools and they recommended to only replace the electrical motor side as the water pump side more than likely still has a good bit of life left in it. Their recommendation saved us several hundred dollars. And to this day the pump is running great. Our the next summer after replacing the motor (06/2023) we went to open the pool and we were not getting the water clarity we were used to. Knowing that we had lived in the house for two years now and who knows when the previous homeowners had the sand changed out we decided it was time to have the sand changed out in our Hayward sand filter. Fox pools came in cheaper than other pool companies in the area and with their great work and communication we went ahead and got on their books. They were out in a few days and changed out the sand and inspected the laterals, they were very quick with the work and after that it was back to crystal clear water. Fast forward again this time to this week (10/23). Fox replaced our tattered old water bag tarp cover with a GLI promesh cover. Price was fair, turn around time was great and it looks fantastic. They also closed and winterized our pool at the same time. I'm shocked how efficient they are. Had the pool closed and new safety cover installed in about an hour and a half. In conclusion, Fox Pools is an honest, reliable and professional pool service who will take great care of your pool.

Highly Recommend Sunrise Pools and Spas! I can't say enough…read moregreat things about Nathan and Amanda at Sunrise Pools and Spas! Even though they are located in Yorktown and service the Peninsula, including Gloucester, as well as the Southside, they also make the trip to Virginia Beach, and I'm so glad I found them! They showed up on time, were incredibly reliable, friendly, and honest, and did a very thorough job with my pool. Nathan also took the time to teach me some helpful pool care tips, which I really appreciated. Their communication is excellent, and their prices are extremely fair. Honestly, they are more affordable than any other pool company I've found in my area! It's refreshing to find a company that genuinely cares about its customers, takes pride in its work, and provides such great service without overcharging. I will absolutely continue using Nathan and Amanda at Sunrise Pools and Spas for all my pool needs. If you're in Virginia Beach, the Peninsula, Gloucester, or the surrounding Southside area and need a trustworthy pool company, I highly recommend giving them a call. You won't be disappointed!

To clarify, I did not cancel a confirmed Saturday appointment. Your company canceled on Thursday…read moreand said you could come Saturday, but no appointment time was ever provided. I called and texted numerous times on Friday trying to confirm when you would be coming. My text was read, but I received no response. Then, without any prior confirmation, I suddenly received an "on our way" notification on Saturday, giving me approximately 40 minutes' notice. I was not available with such little notice, which is why I instructed the technician not to come. This was not me refusing a scheduled appointment--it was the direct result of your company's lack of communication and failure to provide an appointment window despite my repeated attempts to obtain one.

I would be lost if this business wasn't in Gloucester. We had a saltwater pool installed last year…read moreby a private contractor. The contractor died unexpectedly. Anyone with this type of pool knows about all of the equipment that goes along with it. This is our first year of opening our pool and we have had issues from day one. Darren has been phenomenal in helping me. My computer system hasn't worked correctly since the day it was installed and we are still working on figuring that out. But with a system like this you have got to have patience and go through many different steps in figuring out what is going on. Up to this point I would have been at a complete loss. The store also carries anything and everything that you could possibly want or need for your pool and at fair competitive prices. I would highly recommend you checking them out if you haven't already!! Support your Locally owned small businesses!!

too expensive. There is no other description to say. The pool store did give an estimate in a short…read moreperiod of time

If you live in the Williamsburg area, then this is who you need for your pool. Unfortunately, I…read moredidn't find him until I was moving, but the service was phenomenal. His attention to detail is wonderful. I highly recommend Executive Pool Services.

My spa arrived damaged with air bubbles in it and was ultimately replaced; however, I need to…read moreclarify that this replacement only occurred after months of delay and significant disruption to my home and property. The issue was not resolved quickly, and the impact on my use of my backyard and inground pool during the summer was substantial. The company describes situations like this as rare, but my experience has involved more than just the product replacement. There have also been ongoing concerns regarding communication, service scheduling, and follow-through on commitments that remain unresolved. Specifically, I was promised complimentary valet service twice a month from January through June due to the delays, yet services were missed in January and February and later adjusted without clear explanation or make-up service. In addition, I was informed that a contractor would be paid for additional required work related to the installation issues, and that payment has still not been issued. Their website clearly states that "the customer is king" and emphasizes a commitment to positive experiences and strong customer support. Unfortunately, my experience has not reflected that standard. My concerns are not about Great Atlantic's intent, but about follow-through, communication, and honoring what was communicated during this process. This company tends to think that replacing the item and making promises to customers but not following through on them is acceptable. I am still looking for a fair resolution and clear confirmation on the outstanding service and payment issues noted above.

My recent experience with Great Atlantic has been a Masterclass in customer service (sarcasm…read moreintended). My partner and I noticed our sauna was no longer able to get up to temp and so we contacted this company to inspect and repair. My partner noticed that two of the heating elements were no longer getting hot and looked to be rusted. When the technician came out to our property($185 just for visit) he informed them that he believed the heating element needed to be changed. However, the technician said that it was the sensor that needed to be changed ($225). After replacing our sensor we noticed that after waiting 4hrs the sauna still wasn't getting up to heat. So they recommended changing out the second sensor (this reply came 3 months later. It's impressive how they managed to diagnose my sauna's issues with the precision of a blindfolded dart throw. I almost believed their impressive-sounding technical jargon, but it turns out it's just a language they speak to hide their lack of actual knowledge. Their lovely Director of Operations, Diana, wrote an email detailing how it's company standard to charge $400 for a misdiagnosis, and then proceeded to state that it was in fact the heating elements and their technician had wrote that in his notes on the first visit. But don't worry, they offered to repair that for a nominal fee of $600. After informing them that we asked for the heating element to be repaired from the get go and that charging to fix items that weren't broken was dishonest they were non responsive. But here's the pièce de résistance--we fixed our sauna for $60 and within 30 mins. After ordering two heating elements and watching a Youtube video. So if you need your sauna repaired, spare yourself $1000 dollars and four months of waiting. My partner and I can cut you a deal :) In conclusion, if you enjoy a good laugh, a hefty bill, and the thrill of waiting for eons, Great Atlantic is for you! PS: Attached is the photo we sent them to show what needed to be fixed before they even came to our property.

This company did excellent job last week. My 15 yrs old well water pump switch Burned out…read more Marc replaced and tuned up the well. He's friendly, quick and fair price . Definitely will call him again with any issue.

I called this company on a Saturday morning from nothing more than looking at reviews online…read morebecause most companies were closed and GNC Pumps and Irrigation had failed to show for two separate appts. I spoke with a nice gentleman named Marc. He tried to talk me through some troubleshooting over the phone in order to save me some $ . . . no luck. He showed up within an hour and had a brand new pump installed within 2 hours of the initial call. He also was very pleasant and made sure I understood what he was doing and how to ensure it is working properly. Also, the value for the pump and the work was outstanding. If you need someone who is a true pleasure to work with and is dependable and a true expert in pumps, stop looking and give him a call at (757) 718-6149. You'll be pleased.

East Coast Leisure has never failed me in my pool supply needs in the past 8 years. Their staff are…read morealways friendly and knowledgeable. Highly recommend.

Steve and his crew of gentlemen are the best always polite and respectful. They are willing to help…read morewith any situation and questions you have even if you think they are small and may not matter. Like the color of my pool water. Turns out that was a big clue to what was wrong with my pool. The sample was clear, but I took a picture of the pool. That told a different story. They solved the problem with a few chemicals and everything was back to a balanced clear pool! Thanks