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Best Pools & Spas

5.0 (3 reviews)
Closed • 9:00 am - 6:00 pm

Services - Best Pools & Spas

Pool installation

Pool repair

Best Pools & Spas Photos

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1 year ago

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Great Atlantic Pool Spa Patio - As you can CLEARLY see, two of the three elements aren't working. But ya know must be the sensor.

Great Atlantic Pool Spa Patio

(14 reviews)

My spa arrived damaged with air bubbles in it and was ultimately replaced; however, I need to…read moreclarify that this replacement only occurred after months of delay and significant disruption to my home and property. The issue was not resolved quickly, and the impact on my use of my backyard and inground pool during the summer was substantial. The company describes situations like this as rare, but my experience has involved more than just the product replacement. There have also been ongoing concerns regarding communication, service scheduling, and follow-through on commitments that remain unresolved. Specifically, I was promised complimentary valet service twice a month from January through June due to the delays, yet services were missed in January and February and later adjusted without clear explanation or make-up service. In addition, I was informed that a contractor would be paid for additional required work related to the installation issues, and that payment has still not been issued. Their website clearly states that "the customer is king" and emphasizes a commitment to positive experiences and strong customer support. Unfortunately, my experience has not reflected that standard. My concerns are not about Great Atlantic's intent, but about follow-through, communication, and honoring what was communicated during this process. This company tends to think that replacing the item and making promises to customers but not following through on them is acceptable. I am still looking for a fair resolution and clear confirmation on the outstanding service and payment issues noted above.

My recent experience with Great Atlantic has been a Masterclass in customer service (sarcasm…read moreintended). My partner and I noticed our sauna was no longer able to get up to temp and so we contacted this company to inspect and repair. My partner noticed that two of the heating elements were no longer getting hot and looked to be rusted. When the technician came out to our property($185 just for visit) he informed them that he believed the heating element needed to be changed. However, the technician said that it was the sensor that needed to be changed ($225). After replacing our sensor we noticed that after waiting 4hrs the sauna still wasn't getting up to heat. So they recommended changing out the second sensor (this reply came 3 months later. It's impressive how they managed to diagnose my sauna's issues with the precision of a blindfolded dart throw. I almost believed their impressive-sounding technical jargon, but it turns out it's just a language they speak to hide their lack of actual knowledge. Their lovely Director of Operations, Diana, wrote an email detailing how it's company standard to charge $400 for a misdiagnosis, and then proceeded to state that it was in fact the heating elements and their technician had wrote that in his notes on the first visit. But don't worry, they offered to repair that for a nominal fee of $600. After informing them that we asked for the heating element to be repaired from the get go and that charging to fix items that weren't broken was dishonest they were non responsive. But here's the pièce de résistance--we fixed our sauna for $60 and within 30 mins. After ordering two heating elements and watching a Youtube video. So if you need your sauna repaired, spare yourself $1000 dollars and four months of waiting. My partner and I can cut you a deal :) In conclusion, if you enjoy a good laugh, a hefty bill, and the thrill of waiting for eons, Great Atlantic is for you! PS: Attached is the photo we sent them to show what needed to be fixed before they even came to our property.

Leslie's Pool Supplies - Free Pool Water Test Station

Leslie's Pool Supplies

(5 reviews)

The guys at this store (Bryan and Tom) are the exact people I like to deal with. My grandfather has…read morea pool and he uses this Leslie's regularly. I have a commercial pool business and I refuse to go anywhere else because of these two. They treat you well, they don't try to sell me stuff I don't need, and go above and beyond to help me and my grandfather out. If it wasn't for these two, I wouldn't purchase all of my chemicals and equipment from them. I have been to nearly every pool chemical/equipment supplier in Hampton roads and this is by far the best one because of the crew they have behind the desk. Not to mention, their prices are in line or better than competitors in the area most of the time. Pools are EXPENSIVE, we all know that. And most stores you go to will try to sell you stuff you don't need, but these guys give it to you straight when you ask. Forget about the 1 star review that was left and go fins our the quality for yourself. You won't be disappointed. It's a shame that person left such a negative review, it doesn't reflect the integrity of the guys or the company. - Owner of Sublime Aquatics, LLC

Tom is the kind of person that should be in every store everywhere. He won't sell you what you…read moredon't need and he is beyond knowledgeable and helpful. He gives an entire rundown of your chemicals and detailed instructions on how to get your pool clean with what chemicals. He takes his time and goes the extra mile with every single person that goes in there. Wish there was a person like him working in every single store

Best Pools & Spas - hottubandpool - Updated May 2026

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