My spa arrived damaged with air bubbles in it and was ultimately replaced; however, I need to…read moreclarify that this replacement only occurred after months of delay and significant disruption to my home and property. The issue was not resolved quickly, and the impact on my use of my backyard and inground pool during the summer was substantial. The company describes situations like this as rare, but my experience has involved more than just the product replacement. There have also been ongoing concerns regarding communication, service scheduling, and follow-through on commitments that remain unresolved. Specifically, I was promised complimentary valet service twice a month from January through June due to the delays, yet services were missed in January and February and later adjusted without clear explanation or make-up service. In addition, I was informed that a contractor would be paid for additional required work related to the installation issues, and that payment has still not been issued. Their website clearly states that "the customer is king" and emphasizes a commitment to positive experiences and strong customer support. Unfortunately, my experience has not reflected that standard. My concerns are not about Great Atlantic's intent, but about follow-through, communication, and honoring what was communicated during this process. This company tends to think that replacing the item and making promises to customers but not following through on them is acceptable. I am still looking for a fair resolution and clear confirmation on the outstanding service and payment issues noted above.

My recent experience with Great Atlantic has been a Masterclass in customer service (sarcasm…read moreintended). My partner and I noticed our sauna was no longer able to get up to temp and so we contacted this company to inspect and repair. My partner noticed that two of the heating elements were no longer getting hot and looked to be rusted. When the technician came out to our property($185 just for visit) he informed them that he believed the heating element needed to be changed. However, the technician said that it was the sensor that needed to be changed ($225). After replacing our sensor we noticed that after waiting 4hrs the sauna still wasn't getting up to heat. So they recommended changing out the second sensor (this reply came 3 months later. It's impressive how they managed to diagnose my sauna's issues with the precision of a blindfolded dart throw. I almost believed their impressive-sounding technical jargon, but it turns out it's just a language they speak to hide their lack of actual knowledge. Their lovely Director of Operations, Diana, wrote an email detailing how it's company standard to charge $400 for a misdiagnosis, and then proceeded to state that it was in fact the heating elements and their technician had wrote that in his notes on the first visit. But don't worry, they offered to repair that for a nominal fee of $600. After informing them that we asked for the heating element to be repaired from the get go and that charging to fix items that weren't broken was dishonest they were non responsive. But here's the pièce de résistance--we fixed our sauna for $60 and within 30 mins. After ordering two heating elements and watching a Youtube video. So if you need your sauna repaired, spare yourself $1000 dollars and four months of waiting. My partner and I can cut you a deal :) In conclusion, if you enjoy a good laugh, a hefty bill, and the thrill of waiting for eons, Great Atlantic is for you! PS: Attached is the photo we sent them to show what needed to be fixed before they even came to our property.

The guys at this store (Bryan and Tom) are the exact people I like to deal with. My grandfather has…read morea pool and he uses this Leslie's regularly. I have a commercial pool business and I refuse to go anywhere else because of these two. They treat you well, they don't try to sell me stuff I don't need, and go above and beyond to help me and my grandfather out. If it wasn't for these two, I wouldn't purchase all of my chemicals and equipment from them. I have been to nearly every pool chemical/equipment supplier in Hampton roads and this is by far the best one because of the crew they have behind the desk. Not to mention, their prices are in line or better than competitors in the area most of the time. Pools are EXPENSIVE, we all know that. And most stores you go to will try to sell you stuff you don't need, but these guys give it to you straight when you ask. Forget about the 1 star review that was left and go fins our the quality for yourself. You won't be disappointed. It's a shame that person left such a negative review, it doesn't reflect the integrity of the guys or the company. - Owner of Sublime Aquatics, LLC

Tom is the kind of person that should be in every store everywhere. He won't sell you what you…read moredon't need and he is beyond knowledgeable and helpful. He gives an entire rundown of your chemicals and detailed instructions on how to get your pool clean with what chemicals. He takes his time and goes the extra mile with every single person that goes in there. Wish there was a person like him working in every single store

Was recommended by a friend for their quality of service. I totally agree, Mr. David and Mr…read more Frankie was prompt and on schedule. They were both very knowledgeable and was willing to share the operation and maintenance of my system. They both worked very efficiently, neither of them ever stood around and watched the other. They would multitask and work on two separate things at a time. Highly recommend this company and will be using this company for maintenance and open/close each season. Thank you

I get my pool and spa supplies here all year. Service is great, they seem to know what they doing…read morewhen testing your water, and always know just what chemicals you need. I have them come to my home to change pool filters every year, always do a great job. Highly recommend them for all your pool and spa needs.

Steve and his crew of gentlemen are the best always polite and respectful. They are willing to help…read morewith any situation and questions you have even if you think they are small and may not matter. Like the color of my pool water. Turns out that was a big clue to what was wrong with my pool. The sample was clear, but I took a picture of the pool. That told a different story. They solved the problem with a few chemicals and everything was back to a balanced clear pool! Thanks

I put in an inquiry online for a pool liner. I received a phone call within 24 hours regarding my…read moreinquiry. The person I spoke with was very professional, great customer service, and very friendly. My pool came with my house and I'm a first time pool owner, but they answered any and all of my questions, even outside of the reason I called initially. Highly recommend

Excellent customer service and product line-up. Great help from the sales desk and inside sales…read morepeople John and Vaden.

Great local company to deal with! Good selection, Good customer service and fair prices. I…read moreappreciate the valuable recommendations for our house project remodel

Our new pool and deck have brought a new level of enjoyment to our back yard. The customer service…read moreand willingness to come assist any issues that we had with the new equipment was amazing.

This is the HANDS DOWN, absolute best pool business that there is in Hampton Roads and beyond!…read morePlease DO NOT waste your time and money by going anywhere else. We had experienced horrible service in the past with other pool businesses who did not know what they were doing and who seemed to be solely concerned about collecting loads of money from us while constantly giving us the runaround on our pool. In stark contrast, the work that Aqua Oasis does is so magnificent--it is almost to the extent of miraculous! The employees are customer-focused, friendly, efficient, timely, proficient and their service is second to none!!! We will NEVER utilize another pool service for our beautiful pool since we we have been blessed to find Aqua Oasis!!! Trust me, this company deserves wayyyy more than 5 stars!!!!

I had a very good experience here. The staff are friendly, welcoming & knowledgeable. You can even…read morecreate an account where your purchases are recorded, very smart idea. The prices are very reasonable. I went in for microfiber clothes. I've been using these clothes for years. They are the best money can buy. You guys are amazing.

I can't say enough about these guys. I struggled with my pool after it was opened for the past two…read moreweeks trying to get rid of algae. Pool tests showed my water was great but I couldn't see the bottom. Called several companies and could not get anyone out here to give me advise, until I got a return call from Tom at AllGood. OMG! He came right out and my pool is crystal clear after only two days. THANK YOU SO MUCH TO TOM AND HIS GUYS!!!

Very nice facility for competitive swimming. It's a shame…read moreit's in Hampton, because it will be run down in a few years like everything else. Sad, but certainly true.

Quiet time of day before the swim teams arrive to practice…read more Great facility for lap swimming and hydrotherapy! I love the lane configurations for North/South amd East/West lap swims! The dive area is set up for those who know how to dive. I even saw some classes posted if you want to learn to dive.

Be prepared because the store is usually crowded. It crowded because of the selection of bolt they…read morehave to offer. This is the place you go when you can't find that hard to find bolt. The customer service is spot on. Employees are so kind and open minded even when you are so wrong about what you are looking for. I will always make the drive to York bolt.

Nice people. HUGE selection crammed into that little building! They even have a good stock of…read morechemicals and whatnot. I found it to be a great place to pick up a few cans of Fluid Film.