This place has everything. The ladies were wonderful at helping me select a type of paint and…read morehandles for my project.

Outstanding Ace Hardware here in Hayes. Katie is a superb manager and knows where things are and…read morebest of all, is extremely helpful in suggesting and recommending specifics for your home projects. We make Ace our FIRST choice and avoid both big box stores and traffic! Thank you Katie and team for giving and sustaining our small town community feel!

Terrible service for a local store, prefers tu fútil online orders than serve in store customers.read more

Well we really liked the store in Manhattan KS. This one not really. Why you ask; well I'll be…read morehappy to answer. I gave the store two stars because a nice man who works in the paint department showed me the employee who works in plumbing. I approached her and she ignored me and as I asked her if she worked in plumbing she responded with what I thought was "I'm not here." On the inside I figured I just misunderstood her. Wrong. I asked again and said I only had a quick question. She then emphatically said "I'm not here. I'm OFF." Fooled me because I was thinking "uh then why are you here WORKING?" She said again she was off so I set the item causing my aforementioned question on a shelf. She then realized I was leaving and mumbling to myself that I was going to write this missive about the experience. Check. I like to patronize small businesses rather than box stores. But my shopping trip to the box store was no less satisfying than the time spent at Ace today. After all my expectations are that I will need to know what I want at the box store. I probably will not step into the Ace again, and my advice to Ace's management would be to periodically check on your team and consider someone who wants to be service minded.

Worst customer service I have ever experienced. I took a snowblower in for repair on January 28th…read more I was told that it would take 3-4 weeks. It's now been over 11 weeks and I'm still waiting. They never bothered to inform me that they might be running behind. I could understand that. The only way I could secure the repair status was to physically go to the repair desk. Their first excuse was my snowblower work order was put behind generators that came in after my snowblower. The response I got was "well, it didn't snow"....Well I don't think we lost power. When I visited the store recently to check the status I was told that NOW, my snowblower repair is behind lawn mowers that came in weeks after my snowblower. Unbelievable. I guess if I wait long enough, my work order will be superseded by leaf blowers. Unacceptable customer service. If I could give them zero stars, I would.

They sold my elderly father a brand new lawnmower and when it had electrical problems within 90…read moredays of purchase they were practically impossible to work with. They even presented me with a bill despite it being under warrant.

I read an earlier review that kind of sort of insinuated that the employees at Patrick's Hardware…read moreignore customers when they enter the store. Presently I rent and whenever I go there for a small do-it-myself projects I am always greeted with curtesy and respect. I sometimes ask of their expert advice when I am not sure of what I will need. They remind me of the folks at Game's Farmers Market, extremely helpful and I always need assistance when I go there. Patrick's Hardware will continue to be my go to place for menial projects. I would definitely recommend their personable services and vast knowledge and I will always choose Patrick's over Home Depot and Lowe's!

Nice people a real Hardware store with friendly folks that know what they are doing. Definitely…read morewill return many times.

Might take them 15 min to say the order is ready but it takes 30 to actually figure out what they…read moredid with your order and if you need to sign something. Very annoying

Ok, I have to start with how amazing the customer service was. From the moment I parked my car, to…read morewalking in and walking around. The staff was extremely helpful and always made sure that I was taken care of especially at checkout. The staff moral as a whole was very positive. I had to quickly run in and grab some paint supplies and they had exactly what I needed. No issues with pricing. I didn't feel like I was taken advantage of in the store. Everything was very clean. I did not realize all the products ACE has. At this point, I'd prefer ACE over Home Depot or Lowe's. Especially to avoid the crowds. Bonus, they offer a military discount!

Alleyse was a big help and all smiles. She was instantly available to assist. The soil was good and…read morethe team was great in formation. I will definitely be back in soon.

I was sooo shocked at ACE hardware! Had no idea of all the cool things in store! It reminded me of…read morea Michaels and a Lowe's combined!! I actually came in because I was in such of a yellow yeti and when I googled it, I was shocked to see that Ace Hardware had it. The store was clean, bright, and inviting. Parking lot was huge and the parking spaces were wide. Employees were friendly and kind! I definitely will be coming back as they had just about everything and even things I will be getting people as Christmas presents!

Well I went back and it was a completely different experience...some prices are higher, but some…read morestuff is very inexpensive to other stores..the help is very friendly..so never mind to previous review:)

All the reviews on this store are quite old. I've been coming here for years and have always felt…read morewelcomed. Local, convenient, and have always provide good customer service. Its not a big box, so they don't have everything all the time and there is a slight premium but still an excellent shopping experience.