My go-to place for difficult hardware needs They usually…read morehave hard-to-find items Xxxxxxxxxxxxxxxxx

Paul - saved the day when I tried to re-key my lock and springs went flying! IDK how he does it!…read moreBut he performed a miracle. Thanks Paul and Ace Hardware! FYI - Ace is the place!

This place has everything. The ladies were wonderful at helping me select a type of paint and…read morehandles for my project.

I recently ordered an item from Ace Hardware and was notified that my order was in. Many many…read morethanks to Ace Hardware Gloucester Supply for making the entire process a breeze, and a HUGE thank you to Kati who went above and beyond in making sure that I had my item that very day! I will definitely be shopping here again--great prices + excellent service=one happy customer :) :) :)

I had a great experience yesterday…read more Zach helped me with my trimmer that was acting up. He had a little trouble at first so I definitely don't feel too dumb. Thank you Ace for the support after the sale! Thanks again

Terrible service for a local store, prefers tu fútil online orders than serve in store customers.read more

ACE hardware on John Tyler Highway is the most pleasant place to shop. As soon as you walk in you…read moreare greeted at least 2 times by someone who is eagerly willing to help you and answer any question you may have. When you are ready to check out there is a cashier named Ms Pat who may just actually be the happiest person on the planet. She is the epitome of kindness and graciousness. You would swear that have actually known her all your life. I HATE to physically shop, but I can go to this ACE everyday if I have to. Sorry Chic Fila there is one place that may have you beat in terms of customer service! (Ace on John Tyler in Williamsburg Virginia)

Worst customer service I have ever experienced. I took a snowblower in for repair on January 28th…read more I was told that it would take 3-4 weeks. It's now been over 11 weeks and I'm still waiting. They never bothered to inform me that they might be running behind. I could understand that. The only way I could secure the repair status was to physically go to the repair desk. Their first excuse was my snowblower work order was put behind generators that came in after my snowblower. The response I got was "well, it didn't snow"....Well I don't think we lost power. When I visited the store recently to check the status I was told that NOW, my snowblower repair is behind lawn mowers that came in weeks after my snowblower. Unbelievable. I guess if I wait long enough, my work order will be superseded by leaf blowers. Unacceptable customer service. If I could give them zero stars, I would.

I read an earlier review that kind of sort of insinuated that the employees at Patrick's Hardware…read moreignore customers when they enter the store. Presently I rent and whenever I go there for a small do-it-myself projects I am always greeted with curtesy and respect. I sometimes ask of their expert advice when I am not sure of what I will need. They remind me of the folks at Game's Farmers Market, extremely helpful and I always need assistance when I go there. Patrick's Hardware will continue to be my go to place for menial projects. I would definitely recommend their personable services and vast knowledge and I will always choose Patrick's over Home Depot and Lowe's!

Nice people a real Hardware store with friendly folks that know what they are doing. Definitely…read morewill return many times.

Might take them 15 min to say the order is ready but it takes 30 to actually figure out what they…read moredid with your order and if you need to sign something. Very annoying

Ok, I have to start with how amazing the customer service was. From the moment I parked my car, to…read morewalking in and walking around. The staff was extremely helpful and always made sure that I was taken care of especially at checkout. The staff moral as a whole was very positive. I had to quickly run in and grab some paint supplies and they had exactly what I needed. No issues with pricing. I didn't feel like I was taken advantage of in the store. Everything was very clean. I did not realize all the products ACE has. At this point, I'd prefer ACE over Home Depot or Lowe's. Especially to avoid the crowds. Bonus, they offer a military discount!

Alleyse was a big help and all smiles. She was instantly available to assist. The soil was good and…read morethe team was great in formation. I will definitely be back in soon.

I was sooo shocked at ACE hardware! Had no idea of all the cool things in store! It reminded me of…read morea Michaels and a Lowe's combined!! I actually came in because I was in such of a yellow yeti and when I googled it, I was shocked to see that Ace Hardware had it. The store was clean, bright, and inviting. Parking lot was huge and the parking spaces were wide. Employees were friendly and kind! I definitely will be coming back as they had just about everything and even things I will be getting people as Christmas presents!

Well I went back and it was a completely different experience...some prices are higher, but some…read morestuff is very inexpensive to other stores..the help is very friendly..so never mind to previous review:)

All the reviews on this store are quite old. I've been coming here for years and have always felt…read morewelcomed. Local, convenient, and have always provide good customer service. Its not a big box, so they don't have everything all the time and there is a slight premium but still an excellent shopping experience.

Ace Hardware Hampton is exactly why local hardware stores still matter. The store is clean, well…read moreorganized, and easy to shop without feeling overwhelmed. If you need help, someone is always nearby and actually knows what they're doing. Big shout out to Michael the cashier... friendly, helpful, funny, and very attentive. His personality alone makes the experience better. Honestly, he has management written all over him and definitely deserves a raise. Great customer service, solid selection, and a stress free shopping experience. If you're in Hampton and need hardware done right, this Ace is a great stop.

You know Ace Hardware is not one of your Mega Hardware stores like Lowes or Home Depot, they don't…read morehave as big of selection or they may not have the cheapest prices. But one thing I can count on at Ace Hardware is helpful, friendly customer service. Yesterday I was working on my toilet and I needed some parts (screws and bolts). Being a normal customer of Lowes, I was thinking to myself, "Where in the hell in that store can I find them and who is going to help me?" One thing I can't get at these mega-hardware stores is available customer service. Praise be to God I thought of Ace Hardware which is right up the street from my house. I was greeted right away, from the time I walked in till the time I left. I don't know the employees name, but he ask if he could help, went to a screw measuring board, and lead me to the correct screws and bolts I needed. It fit like a charm on my toilet. When I checked out, they were friendly and quick. I really love going to this Ace Hardware. Oh, by the way, this particular location is not in Williamsburg but in Hampton Virginia. I highly recommend you give this location a try before going to the "Mega Hardware Stores." Happy Yelping!