My choice is to always buy LOCAL. They were my choice. While they usually didn't have a lot of…read morestock on hand, they usually got what I needed the following week. They were always personable. The owner was usually there dispite being WELL past retirement age. There are people who won't let go from work. Hopefully because they LOVE it. How many of us would like THAT? Kinda like not working when you Love your job. Sad to see them go.

This is for the Beach Hardware in HAMPTON, VA on Pembroke Ave!!…read more This is an awesome little store that seems to have more stuff than the big box stores. I can almost always find what I want here, and the service is quite good. The staff is down-home, some may be a little gruff, but they know their stuff!! If they don't have it or down't know how to fix it, they'll point you in the right direction!

Nice store A little hard to navigate the store to find what…read moreI was seeded Reasonable prices Clean inside

To the Store Manager Home Depot in Newport News…read more Huge thank you to Christina in the Pro department for helping us with the purchase of our kitchen faucet! She was knowledgeable, patient, pleasant and made the whole process so easy. Excellent customer service! M H & PH

Our experience inside was just like any other shopping experience. The sales people were helpful,…read moreand encouraged use to spend more. Like any good sales person does. We purchased many items. Went back and forth on colors and add quite a few last minute accessories. Left the store think nothing else. Maybe 20 minutes later, we're in another store at a different part of the mall and here comes our sales lady. With one of the items we'd had purchased. In the confusion of us add a few extra items. Some stuff got left out of our bag. She went searching store to store for us. This was above and beyond her duties and she still took it upon herself to find us. That's truly is amazing customer service. Give that lady a raise!

This is a great outlet location at the Prime Outlet in Norfolk…read more They have a little bit of everything and some of the special holiday and seasonal colors as well as great prices. They have salt shakers, Dutch ovens, accessories, honey pots, cutlery, plates and bowls, pans and coffee pots. It's all here. It's a smaller store but packed with items and the staff are always friendly and helpful.

Continually pleased with my experience at Ferguson--whether it be as a homeowner or on behalf of my…read moredesign clients. Each time I walk through those doors, I am offered a warm welcome (and a life-sustaining coffee!) Not once have I felt I was a bother or like I was interrupting anyone's day, which is sadly not the case in all establishments. Aside from a pleasant experience, the team at Ferguson exceeds expectations with their in-depth product knowledge. I truly value the investment of continued education and how that information is then shared with me and my clients, equipping us to make the best selections with complete clarity. Where I feel Ferguson shines brightest is in their handling of any issue that may arise. When life inevitably throws a wrench, the true measure of service is how any wrinkle is addressed. The Ferguson staff has yet to disappoint, bending over backward to smooth any issue out whether it is their responsibility or not. With that in mind, shop at Ferguson with confidence that you are receiving the best service before and after your purchase!

I am extremely upset with this entire experience, and I've already shared my disappointment with…read moremultiple people and will continue to do so. It should never take months of back-and-forth just to receive appliances. After all that waiting, the presite technician showed up only to tell me that both the electrician and the kitchen designer did shotty work and that "they should know better." After waiting all this time, the presite appointment was not only unhelpful but completely inappropriate. Instead of reviewing the site professionally or offering solutions, the presite technician made dismissive and unprofessional comments, stating that the electrician and the kitchen designer did "shotty work" and that "they should know better." There was no attempt to work collaboratively or explain what was actually needed to move forward. The appointment felt more like blame-shifting than a productive step in the process. Additionally, I felt uncomfortable during this appointment. I was alone in my home, and the way I was spoken to felt condescending and dismissive. I genuinely felt that I was treated this way because I am a woman and was alone at the time. That is completely unacceptable and should never happen in a professional setting. When the installers finally arrived today, they were professional and courteous, which I appreciated. Unfortunately, during the installation, our vent hood was scratched. This is especially upsetting given how long we waited and how much this project has already cost us in time and stress. Now we are left dealing with additional repairs and coordination that should never have been our responsibility. Throughout this process, I reached out to the manager, Olivia, several times. I even contacted designers who said they would email her directly on my behalf. Not once did I hear from her. On top of that, in six months, we have never once heard from Malieka, who took our credit card information and then completely disappeared. There was no follow-up, no communication and no accountability. We are not wealthy people. We saved, planned and chose to invest our hard-earned money into a nice kitchen, and we trusted this company with that investment. After everything we've dealt with, I will never spend another dime here again, and I plan to make sure others know about this experience as well. If Olivia were a true manager, she would have listened, communicated, and addressed concerns. Instead, she did absolutely nothing. This has been one of the most disappointing customer service experiences I have ever had.

Buyer beware. On January 3rd, I spent over $200 on two Beautyrest medium-firm pillows from Bed Bath…read more& Beyond. They were far softer than advertised, so I returned them. I was charged a $45 return fee and only received a $77.68 refund. Customer service has been unreachable--I'm left on hold every time. This company does not stand behind its products or its customers. I will never patronize them again.

Found the perfect Xmas gift and wouldn't you know it wasn't close by…read more.. In my rush to order online to ensure availability I gave the incorrect email Quick phone to the store and they assured me the item was in stock and had just been pulled. I mentioned that I wanted two but online system indicated they had one left. Not to worry I'll pull two for you. Clearly worth the ride Extra points for the entire store being 25% off

It is a typical local community hardware store. It's not extremely large. It has narrow row upon…read morerow of typical hardware necessities. Each time my wife and I have visited there have been same two friendly, talkative employees present. We've been there several times to have house keys duplicated and once we tried to find a tall step ladder, not finding the ladder we wanted, they were kind enough to recommend a much larger hardware store some distance away. The prices of the products seem reasonable. The building is easily accessible and there is parking in the front. It's a nice neighborhood business.

Always helpful, courteous & surprisingly seem to have exactly what I need ! Love how close and…read moreconvenient they are.

Great service very knowledgeable. The staff wanted understand what my growing needs before trying…read moreto sell a product. They also price match if you find a lower price.

Definitely where you should shop for your tile. Take advantage of the designer that they offer for…read morefree. Very happy with the results and Marie's a sweetheart of a designer.

Well that was easy…read more Floor & Decor made finding and buying tile and flooring ridiculously easy. We brought some pictures with us of what we had in mind for our new bathroom and the knowledgable salesperson took us to where we needed to be and spoke to us about the pros and cons of the various types of materials and styles. We learned more in 30 minutes than from all of the books and magazines we poured over for weeks. In addition, F&D is used to working with contractors, so they're open early (7 am) to accommodate. The prices are competitive with anything we saw at Home Depot or Lowe's and the stock, quality, knowledge, and overall service was 1000% better. We made our entire purchase on the spot and they loaded up my truck within 20 minutes. Any material we don't use can be returned for full refund. Pretty awesome. I would recommend this as the go to place for tile and flooring without hesitation!