I had a great experience yesterday…read more Zach helped me with my trimmer that was acting up. He had a little trouble at first so I definitely don't feel too dumb. Thank you Ace for the support after the sale! Thanks again

Terrible service for a local store, prefers tu fútil online orders than serve in store customers.read more

Great service very knowledgeable. The staff wanted understand what my growing needs before trying…read moreto sell a product. They also price match if you find a lower price.

I ordered the Premium "This Magic Moment" Sympathy Bouquet online for my best friend who had just…read morelost her brother. The online picture showed an arrangement of all roses, which is precisely what I paid $95 plus a $20 delivery fee for. When my friend received the bouquet and sent me a photo, it looked nothing like what I had ordered. The arrangement included daisies instead of being composed entirely of roses. When I called the store to address this, Tim, the owner, immediately became defensive. Instead of listening to my concern, he dismissed it, insisting there were 12 roses in the arrangement and telling me to have the recipient count them. I explained again that what I ordered was an all-rose bouquet, not a mixed one. His response was to cite the small disclaimer on the website about substitutions. While I understand substitutions may occur, it is not acceptable to charge a premium price for a whole rose arrangement and then substitute with daisies. What I found most troubling, however, was Tim's attitude. Rather than taking responsibility or even offering to make it right, he repeatedly defended himself, referenced his 88 years in business, and ultimately told me not to use his shop again. For an owner to respond that way to customer feedback, especially in such a sensitive situation, is unprofessional and deeply disappointing. I will never use this florist again, and I strongly caution others: unless you are willing to pay a premium price for roses and end up with daisies, take your business elsewhere. The flowers were not what I ordered, and the dismissive, argumentative customer service from Tim, the owner, was even worse.

Great selection, great service. Suffolk is lucky to have such a garden store in the area. Not…read moreonly are the selection of plants plentiful, but inside you could find a gift for yourself or anyone that would like a gift from a super unique garden store. Don't miss this one.

Yes. Patrick was an Amazon helper, very professional, and friendly. He was patient and diligently…read moreworked with me on my order.i highly recommend the place

I recently built a wooden deck. The service was awesome! The price of the lumber was dollars per…read moreboard cheaper than at Lowe's and Home Depot. And they have free delivery!! The quality of the lumber was impeccable and they are super flexible. If I ever build another deck in the area I will buy my lumber from them no questions asked! Also, super fast delivery! I would recommend their product and pricing every time!!

If you want the best professional tools in the area you have come to the right place. We have you…read morecovered from Virginia Beach to Chesapeake, and now we are starting a territory in Williamsburg. Over 20 years of experience in the business, we will be there when you need help.

When I first walked by the store I was honestly shocked at the beautiful displays of wood…read morethroughout the entire place. I had to go in, and no regrets were had. The owner Manuel was incredibly friendly and welcoming, and he took the time to go over every piece of wood, where it was sourced from, how the resin was applied, etc. My wife and I ended up buying two beautiful wooden boards, along with a pink granite wine/liquor dispenser, and we'll definitely be back for more!! P.s. - they sell these beautiful Gozney wood/gas stoves that are perfect for backyard parties and making pizzas at home. HAD to include them in my review!!

For a while, I've a wanted a live edge shelf to mount in our dining room but haven't been able to…read morefind one locally. I stumbled upon TLA's website and found just what I was looking for (and a lot more) -- a 6-foot live edge mantle. Unfortunately, I'm not local to the Hampton Roads area, so I debated whether or not the 3+ hour trek was worth it. Upon speaking with the store owner, Emmanuel, he offered to meet me halfway to deliver the item. He drove 2 hours to meet me in Charlottesville. I couldn't believe he offered to do that, but was incredibly pleased and impressed that he was willing to do so. He was very friendly and took the time to tell me about the wood, how it was treated and how to maintain it. The shelf looks incredible (as do all the other custom wood items I see on the website). Quality products, tremendous service. I definitely plan to visit the store to check out other pieces of furniture, but I'm hoping he chooses to open up a second location in southwest Virginia...otherwise it seems I'm going to be spending a fortune in gas :)

Love this place! So many things for my home at affordable prices. There are some things that you…read morecould probably find for cheaper at Ross or TJ Max but sometimes they have sales so you just have to check your emails (if you haven't signed up). I like that because Ross and TJ maxx don't do markdowns like that. Also, I LOVE it here for my paper crafting hobby. There's always good selection of paper pads, embellishments and more! The main lady that works there is very kind.

I went in and wanted to buy and item but it didn't have a price on it. The associate seemed very…read moreupset and told me about customers moving things everywhere. I asked if I could still buy it and she said she had to find out the price. She never did. Anyway I needed to buy something else so I did. Not very friendly when she checked me out. I left my items and walked out. I have spent so much money in that store. I won't ever return again.