Always helpful, courteous & surprisingly seem to have exactly what I need ! Love how close and…read moreconvenient they are.

I walked into this store to grab some weed killer for my yard. In front of me were two men that are…read moreHispanic. One spoke English and one did not. Not a problem for me till they left and the lady at the cash register was talking to me saying "the one that didn't speak English had to of stole something". She then turns to the other older man that works there what she thought had happened. He said "I wouldn't expect anything less from their kind, just look at them". I've never been so disgusted. She had no proof he stole anything and it's disgusting that he went straight to a racist remark. They felt comfortable saying that in front of me because I'm a white person. The only reason she thinks that he stole something is because he went to put something back because I'm assuming he couldn't afford it. She could've easily put it off to the side and put it back herself, but no, she'd rather be lazy and accuse him of stealing because of race. I told all my friends and family that go to the store what happened. safe to say you lost a bunch of customers. I'd give them zero stars if I could.

This is a nice small local hardware store…read more We've been driving past for a long time since I've lived in VAB for 17 years, but hadn't stopped in. We needed ice the other day for a BBQ and stopped in for a large, cheap bag of ice for like $2! Much better price and size than 7-eleven right across the street. They have some nice bikes and all the little odds and ends you might need from a hardware store. I think this might be our first stop for those items from now on!

Best Value Hardware is a neighborhood store that I discovered during my time living in Virginia…read moreBeach, and it quickly became a go-to spot for all of my hardware needs. The prices were always fair, and they had everything I needed just a short bike ride away from my house.

Small well stocked store with great customer service. Lived in South Norfolk many years, bought…read morefrom Creekmore's when their dad ran it. Jimmy and Mike continued the same community feeling. Still visit now and then for special things and great Kerosene heater repair. Will be gre missed when Mike decides to retire. Thanks for your many years of community service. Willis Bell

Good selection, even better customer service. Will definitely recommend to friends and family…read more Came in for a very specific bolt, and was immediately greeted by a staff member who quickly helped me find it.

I don't know who the owner, or manager or leadership is for this building, but every time I come…read morehere, I will walk past workers standing around talking, they never greet you, never ask you if they can help you find anything. Or they just brush past you as they did today as you struggle to find what you come in there to spend your hard-earned money on. Today I was looking for mouse traps. If it wasn't such a drive, I would go to Lowe's. If I'm going to have to search for something I might as well pay less for it. This is why people shop online. Brick and mortar businesses need to wake up. At this point you're nothing more than convenience stores for whatever items you sell. Customer service and location are the last things you have going for you. This is sad for me to write because I grew up in a family hardware store where the expectation was to greet your customers, always help customers find what they need, and ensure that they have a good experience while in your business.

Great customer service -just like the old fashioned local hardware store. Decent selection of…read morehardware.

Went in just to get a pipe wrench but I ended up exploring the store as it was a very open layout…read morewith a large variety of tools and other items. A lot of automotive stuff to look through which I wasn't expecting. The reason I chose to write the review is because of the super friendly and helpful staff. A staff member was walking through the store and helped me find what I needed very quickly, the two cashiers at the front were super personable and extra friendly. The helpful staff made my experience in the store amazing and made me want to come back asap. Great customer service!

I like Northern Tool and Equipment for picking up items for big jobs or things I need to repair…read moreexisting equipment. The store is filled with a great variety of tools and hardware. It is well organized, and I can go straight to what I am looking for and get in and out relatively quickly. This is a no-frills operation. I would never pop in to look around because it just does not have that kind of appeal. I need a real reason to be there. Thankfully they have great sales and coupons frequently. The staff is available but not too excited about answering many questions. They are not negative or unkind; they are just not customer service oriented. They stock the shelves and sell the stuff on them, Period! The store is always well stocked, and you can order online and pick it up in the store. If you need help deciding which tool to use for your project, you probably need to shop elsewhere to receive that kind of input.

I went to the Home Depot on Military Hwy this morning before going to work and let me say this…read morelocation is always helpful. I don't know if it is because I'm usually in uniform or what, but I receive the same support regardless. Mr. Joe R. in hardware was very knowledgeable this morning while I was looking for screws to help with a mount I had purchased. What I had did not support the drywall. I went to a different location last night and they proved to be not helpful, but Mr. Joe offered before I could even ask. Top notch customer service.

Man, it's like lovers lane over there. Couldn't get any help anywhere, they're to busy talking and…read moreflirting with each other. 3 different departments, all the same: hardware, lighting and lawn and garden.

Employees need to be trained on how to do their job properly and how to deal with customers without…read moregiving attitude because the employee does not know how to do there job properly!

Let me be clear: DO NOT. DON'T. UH-UH. Do not buy anything of value at Norfolk's Ace Hardware,…read moreThere is no customer service, the store does not back what they sell, and to top it off, the manager is snippy & rude. Here's my story: I purchased a $4,000 EGO riding mower from Ace in Norfolk. Deliberately chose Ace instead of big box Lowe's, in case there were problems. Mower is delivered DOA. No power, does not start. I call Ace within 30 days of purchase, and store manager passes the buck: Contact EGO. I was dumbfounded. "Are you telling me you will do nothing for a mower that never worked?" Response: Contact EGO. I said, "Can you please give me a direct link or a phone number for Ace customers?" Response: "EGO.com." I said, "Well, thank you, sir, that is so very helpful." And he hung up the phone! WOW! One more time: If you are buying more than a hammer, do NOT purchase from this store. FAIL on standing by its products, FAIL on customer service, FAIL for having a douchebag manager.

Nice alternative to the big chain hardware stores...and it's local. No long trips to Virginia…read moreBeach. We ended up buying an eight foot ladder. Our neighborhood small-store owner actually recommended Taylor's.

Ac is fixed :) I love Taylor's. And I love the employees. Everyone comments on how "rude" the older…read morewoman is. Just be nice and she'll be nice back. Also imagine still working at her age. Choose kindness.