Hands down the best hometown hardware store in the Carolinas. My pal Stewart absolutely sets the…read morebar for genuine customer service, knowledge and friendly advice. Love that guy and the entire staff! They are the best team in the Southeast!! Thank you for all your help over the last few years!!!

There is a fifth dimension beyond that which is known to man. A dimension as vast as space and as…read moretimeless as infinity. Next stop, The Twilight Zone. That's what it feels like to go to downtown Edenton. It's like going back in time and Byrum Hardware is a flashback of the old hardware stores of years ago before all the big box stores. And yet they have everything you can imagine and then some. I enjoyed my trip here so much. Tucked away in a side room is also crafts and art supplies. If you can't find it, just ask, they probably have it. A great local establishment.

I went to Lowes in Franklin, Virginia to purchase some landscape timbers. I could not locate them…read moreso I asked an associate. He directed me to the cashier in the lumber department and said "Tell her what you want. She will ring you up and give you a receipt. Take the receipt to the opposite end of the store and they will load the timbers for you". I tried to do that but the cashier had no idea what to do or how to handle the sale. She was a tall, attractive, young black lady. I attempted the purchase around 4 PM on Tuesday, May 20th. Since she was unable/unwilling to help me I told her to forget it and I walked out. I may never return to that store again. I have been known to hold a grudge against a store with bad service for decades!

Go to appliance store for me. I have bought two appliances from Lowe's and I have worked with Bobby…read moreand Brad from the appliance department. They are wonderful. Give them the opportunity to solve your problem just like they solved mine.

Worth the drive from James City County! If Agri Supply doesn't have what you need, you probably…read moredidn't need it anyway. Huge selection of repair parts for tractors, implements, and farm equipment. I've found items here that I would've otherwise had to order online--definitely a go-to spot for hard-to-find parts.

Go in to get a tire placed on a rim for my lawnmower and the lady working there has this horrible…read moreattitude like I bothered her. She said I had to buy the tire then leave it cause it may take a few days. Why? Noone was even in the store. Lots of people are complaining about the service here. Never again will I step in this establishment. Tractor supply up the road is cheaper and way friendlier.

Been doing business with True value for a long time getting 2nd cut hay and recently there have…read morebeen sticks and not just little ones I mean pretty long and pretty thick. Just today I was feeding my horses and a rock about the size of my palm fell out. I have never had this problem before just saying be careful and watch for big rocks and big sticks!!

Employees need to be trained on how to do their job properly and how to deal with customers without…read moregiving attitude because the employee does not know how to do there job properly!

Let me be clear: DO NOT. DON'T. UH-UH. Do not buy anything of value at Norfolk's Ace Hardware,…read moreThere is no customer service, the store does not back what they sell, and to top it off, the manager is snippy & rude. Here's my story: I purchased a $4,000 EGO riding mower from Ace in Norfolk. Deliberately chose Ace instead of big box Lowe's, in case there were problems. Mower is delivered DOA. No power, does not start. I call Ace within 30 days of purchase, and store manager passes the buck: Contact EGO. I was dumbfounded. "Are you telling me you will do nothing for a mower that never worked?" Response: Contact EGO. I said, "Can you please give me a direct link or a phone number for Ace customers?" Response: "EGO.com." I said, "Well, thank you, sir, that is so very helpful." And he hung up the phone! WOW! One more time: If you are buying more than a hammer, do NOT purchase from this store. FAIL on standing by its products, FAIL on customer service, FAIL for having a douchebag manager.

I have always received great value and unequaled service when I go to Brinkley's Hardware! Their…read moreexperience makes ALL the difference.

Small local place but packed to the rafters. Friendly staff save you a trip farther afield. Check…read moreout the cooler for some cool retro glass pop bottles. Closed Sundays. Will be back for further exploring.