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Thacker Ace Hardware

4.2 (6 reviews)
ModerateHardware Stores
Closed • 10:00 am - 5:00 pm

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Lowe's Home Improvement

Lowe's Home Improvement

(35 reviews)

$$

I will say that I have visited here regularly and have never been impressed by the staff. I know…read moreit's a job and rarely do any of us like going to work but when you're in a customer service business - at least fake it. I feel like I'm a burden to them by asking simple questions. I also found that Lowe's clearly relies on Self-Service checkouts rather than having a couple of real folks running a register. I absolutely believe Lowe's Corporate is having problems and is trying to push for more online sales than in the store. Back to this store. I have found it to be disorganized at times. I understand customers mess things up and move things but the staff needs to go around a pickup some and rearrange things. During my latest visit, I needed to use the restroom and found the toilet leaking water all over the place. You would think someone could fix a toilet at a home improvement store. There was a bunch of rust, so it is safe to assume this has been an ongoing issue. Then I made the mistake of trying to buy a few clearance items. As I self-checked myself out, the items rang up wrong. After three folks checking (5-6 minutes wasted) they claimed I had the wrong items. I explained to them the display that I grabbed my items from, and they continue to insist I was wrong. So I intentionally walked to the display, took photos of the items and the barcodes. To prove my point. Again instead of admitting their staff mislabeled or made a mistake, the staff continued to infer I had made a mistake. Needless to say, I did not make that purchase. Again when you go to chain stores or restaurants you expect consistency. What makes one better or worse is the staff. In the area, we fortunately have competition. I think I will begin using the competition as a first choice when I can. Ps. I will most likely email the store manager and will see what reply I get to my concerns. I will update my review if my opinion/experience changes.

We are not going back ! This last Sunday did it ! 1…read more Employees act as if we WEREN'T the reason they have jobs . 2. A .Only self checkout , we had a load of mulch and they shut the gardening section . Difficult to maneuver for elderly folks . Granted there were at least 3 people in the gardening section gate/register area . B . Self checkout : we are not employees of lowes , we are neither trained nor PAID to operate their machines . Not happening EVER . We are done with lowes like we were done with PANAM , then Walmart - different reasons .Never setting foot in there again ! This was self inflicted permanent customer loss . FYI Petersburg Trading Post was A LOT cheaper , and they helped , were friendly!

Thacker Ace Hardware - hardware - Updated May 2026

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