I will say that I have visited here regularly and have never been impressed by the staff. I know…read moreit's a job and rarely do any of us like going to work but when you're in a customer service business - at least fake it. I feel like I'm a burden to them by asking simple questions. I also found that Lowe's clearly relies on Self-Service checkouts rather than having a couple of real folks running a register. I absolutely believe Lowe's Corporate is having problems and is trying to push for more online sales than in the store. Back to this store. I have found it to be disorganized at times. I understand customers mess things up and move things but the staff needs to go around a pickup some and rearrange things. During my latest visit, I needed to use the restroom and found the toilet leaking water all over the place. You would think someone could fix a toilet at a home improvement store. There was a bunch of rust, so it is safe to assume this has been an ongoing issue. Then I made the mistake of trying to buy a few clearance items. As I self-checked myself out, the items rang up wrong. After three folks checking (5-6 minutes wasted) they claimed I had the wrong items. I explained to them the display that I grabbed my items from, and they continue to insist I was wrong. So I intentionally walked to the display, took photos of the items and the barcodes. To prove my point. Again instead of admitting their staff mislabeled or made a mistake, the staff continued to infer I had made a mistake. Needless to say, I did not make that purchase. Again when you go to chain stores or restaurants you expect consistency. What makes one better or worse is the staff. In the area, we fortunately have competition. I think I will begin using the competition as a first choice when I can. Ps. I will most likely email the store manager and will see what reply I get to my concerns. I will update my review if my opinion/experience changes.

We are not going back ! This last Sunday did it ! 1…read more Employees act as if we WEREN'T the reason they have jobs . 2. A .Only self checkout , we had a load of mulch and they shut the gardening section . Difficult to maneuver for elderly folks . Granted there were at least 3 people in the gardening section gate/register area . B . Self checkout : we are not employees of lowes , we are neither trained nor PAID to operate their machines . Not happening EVER . We are done with lowes like we were done with PANAM , then Walmart - different reasons .Never setting foot in there again ! This was self inflicted permanent customer loss . FYI Petersburg Trading Post was A LOT cheaper , and they helped , were friendly!

My spouse and I have been customers for 5 years, the staff had always been helpful. Even stopped by…read morethe Short Pump store once. Went to the Colonial Heights store and although they had great service in the past some girl with nothing but attitude waited on me and was nasty, mean and disrespectful. I've been treated better getting a speeding ticket than how this young, personality disordered girl treated me just last week. Enough, my regular business goes elsewhere now. There are too many other options where customers are respected.

I like the Vape guys products and definitely recommend everybody to buy the special Torch Jersey…read more$2.99 Price is good products the best oh great customer service I will deathly come back and buy more

I ordered a bouquet for delivery and when it arrived I was floored. Floored with how beautiful the…read morebouquet was. My wife was surprised that the bouquet was delivered during this winter storm. The attention to detail was amazing and the handwritten card sealed the deal. I will be a customer moving forward. Thank you!

My mom ordered me some flowers for my college graduation. They didn't come until almost 5pm. The…read morearrangement was sloppy. All the flowers are just shoved into a vase. None of them were cut down. The lady that delivered them was nice though.

Great little electronics store near colonial heights. They offer a variety of gaming stuff,…read moreincluding some retro options (gameboy, NES, Nintendo DS). I was able to source a brand new battery for my old gameboy for a reasonable price here. My favorite part was the ease of ordering online for pick up and being able to pick up my items super seamlessly. The workers here are all super nice and were willing to provide quotes on repairing some old consoles I have as well. This is a great option to check out if you're looking for some harder to find retro electronics or need your old gameboy, Playstation or other system to be repaired!

Made an online order from their website and the very next day my order was canceled smh. Waiting…read morefor my refund after speaking with customer service. I was told my order looked like a high potential of fraud. Biggest waste of my time and now i have to contact my bank about the issue because i tried to order a $65 game. Horrific experience to say the least.

Second time buying unlocked phones from Fruit Fixed Chester. No issues the first time, years ago…read more This time one of the two purchased could not be added to the phone cell service, but Aaron quickly and professionally addressed the issue and fixed the problem. Thank you Aaron and Fruit Fixed.

The workers here are nice, but if you want your phone screen to be put on correctly then don't come…read morehere. Took my mother's phone here to get a new screen and the replacement wasn't put on all the way at the bottom. Took it back to get it fixed and it was no longer under warranty. So I was going to get charged another $138 for them to most likely take the screen off and put it back on incorrectly again. I'd rather just buy a whole new phone than trust them to put a new screen on correctly. Which is what I'll be doing.