rental department is rude, unprofessional, and adds hidden fees to rack up extra money with no…read moreprior warning. I will never rent or buy from this store again and I recommend you don't either.

After waiting outside for curbside pickup for 30 minutes and 2 phones call to customer service…read moreasking them to bring my order outside...they forgot something in my order and i had to return the next day. when the lady brought my items out she did apologize and say the runner had called out, but during this pandemic where curbside is crucial for most people, and home improvement stores are extremely busy..why only have one runner??? makes no sense

i made keys at the Minute Key kiosk (self serve). None of them worked and it doesn't issue a…read morereceipt. I have contacted Minute Key support at the hillman group several times. Each time I was disconnected and the refund was never made. I wouldn't suggest using their kiosk bcz it isn't reliable.

FYI: This Lowes is now fully self checkout. I hate that and will stop shopping here because of it…read more I will do my best to buy from Amazon, HomeDepot, or if there is still any mom and pop places.

Pleasant hardware has very helpful Courteous staff. I've…read morebeen going to this hardware store for years.

This was my first visit to any Pleasant's Hardware branded store. I've been to Ace before. My…read morefirst time to this location. I live about a 1 hour round trip. Came there specifically to have a key duplicated. No one at the desk. No problem, I'll wait. Employee walks by and sees me standing there and was going to keep walking so I decided to ask her if she can help me. Immediately, not a great attitude. Did not catch her name but pretty sure her name tag had "manager" on it. She had that way of talking that just signals they are irritated to be helping you. So she doesn't have the needed blank (which I understand) and decides to try to make a "custom" key for me, which I appreciate. She hands it to me and says she thinks it will work but it's custom made. Ok, I get it. This is where my annoyance increases. I said I'd like a total of three duplicate keys. She refused to make the other two. She said there's no point in making them if I'm not sure if they are going to work. Sure there is....I live an hour away, I tell her, so I'd like to get the keys now. Nope, she refused again. So if the keys work, I'm all set. If they don't work, I'm out $6 to $8. Under her way, if the keys work, I am supposed to make another 1 hour round trip to have 2 more made? Why not just make them? She apologized for how far I lived away and said....there's no point in making them if I'm not sure they are going to work. I'm a bit stunned at this outright refusal to sell the customer what they are asking for. I guess the customer is not always right at this store. It was clear she just didn't want to spend 5 more minutes making two more keys. It was quite annoying. I do not plan to return to this store.

I have to recognize John over in Appliances. I cannot explain the HIGH level of customer service…read morefrom John. He helped us with an issue and he handled it with calmness, professionalism and patience. Thank you John!! Again, so appreciative of everything you did for us today. I will also mention Amanda in customer service. We were at Lowes quite while today and she gave us a very nice discount that certainly helped the cost of the item but, more importantly, showed another display of great customer service. We spend a lot of money at this Lowe's. Today may have been a little stressful, but John made it much easier to get through! Thank you both. You deserve to be recognized for your extraordinary customer service. I have been in customer service for over 25 years, so I know amazing when I see it :). Oh, and thank you John for taking the time, hours later, and giving me a call and further update! You are the best! Tammy and David Refrigerator purchase

placed an order for delivery and was delivered someone else's order. They refused to refund unless…read moreI returned an item that I didn't order. They want you to fix their mistake. This is unacceptable. I highly recommend you purchase somewhere that will provide satisfactory service and not at Lowe's.