Loved going to Pleasant's over the huge box stores. Friendly knowledgeable staff. Good value for…read moregood quality. Love the selection of Big Green Eggs and accessories. Recommended to anyone.

If you need anything in hardware Pleasants is the place to go. They will assist you with finding…read morewhat you need. They are the go to hardware store for me.

rental department is rude, unprofessional, and adds hidden fees to rack up extra money with no…read moreprior warning. I will never rent or buy from this store again and I recommend you don't either.

After waiting outside for curbside pickup for 30 minutes and 2 phones call to customer service…read moreasking them to bring my order outside...they forgot something in my order and i had to return the next day. when the lady brought my items out she did apologize and say the runner had called out, but during this pandemic where curbside is crucial for most people, and home improvement stores are extremely busy..why only have one runner??? makes no sense

They argued with me about finding out the status of my order even though the app show it should…read morehave been delivered , it hadn't been and one of their people told me that in the system it showed it wasn't going to be delivered today. Made an order to have Flooring delivered to have it installed and they were not able to deliver which occurs. however, they didn't contact me to tell me they couldn't do the delivery, I had to contact them and when I did I was told I needed to wait another hour so call back. I have to wait until it hasn't been delivered for another hour before they can talk to me about it not being delivered. Not clear on that one. No answers as to why they didn't call me to tell me they weren't delivering it. turns out they had it scheduled to go in a box truck and it needed to go on a flatbed, but again, they knew this at 7 o'clock this morning, and nobody called, nobody texted, nobody emailed. and then they argued with me about finding out where my order was even though their system showed that it wasn't being delivered today. now deciding whether or not I'm even going to go with this because after speaking with them, they said that the third party vendor doing the delivery will probably just put the pallet in the street in front of my house. Well, no, that's not going to work for me, I'm having chemo treatment on Wednesday so having them deliver it in a pallet and leave it on the street on Thursday isn't going to work. Don't know what I'll do yet, haven't decided. Just don't order delivery from them, purchase it and carry it home yourself only.

Where do I begin go inside looking for a particular item go up to customer service had to wait for…read more30 minutes for a team leader to come once they got there they had no idea. I just walked off to look for myself. Ask another gentleman. He said it's not much he can do cause his shift is over. What happened to customer service Lowe's

Pleasant hardware has very helpful Courteous staff. I've…read morebeen going to this hardware store for years.

This was my first visit to any Pleasant's Hardware branded store. I've been to Ace before. My…read morefirst time to this location. I live about a 1 hour round trip. Came there specifically to have a key duplicated. No one at the desk. No problem, I'll wait. Employee walks by and sees me standing there and was going to keep walking so I decided to ask her if she can help me. Immediately, not a great attitude. Did not catch her name but pretty sure her name tag had "manager" on it. She had that way of talking that just signals they are irritated to be helping you. So she doesn't have the needed blank (which I understand) and decides to try to make a "custom" key for me, which I appreciate. She hands it to me and says she thinks it will work but it's custom made. Ok, I get it. This is where my annoyance increases. I said I'd like a total of three duplicate keys. She refused to make the other two. She said there's no point in making them if I'm not sure if they are going to work. Sure there is....I live an hour away, I tell her, so I'd like to get the keys now. Nope, she refused again. So if the keys work, I'm all set. If they don't work, I'm out $6 to $8. Under her way, if the keys work, I am supposed to make another 1 hour round trip to have 2 more made? Why not just make them? She apologized for how far I lived away and said....there's no point in making them if I'm not sure they are going to work. I'm a bit stunned at this outright refusal to sell the customer what they are asking for. I guess the customer is not always right at this store. It was clear she just didn't want to spend 5 more minutes making two more keys. It was quite annoying. I do not plan to return to this store.

placed an order for delivery and was delivered someone else's order. They refused to refund unless…read moreI returned an item that I didn't order. They want you to fix their mistake. This is unacceptable. I highly recommend you purchase somewhere that will provide satisfactory service and not at Lowe's.

We have used Lowe's for several projects recently and they have gone extremely well! The…read moreChesterfield location on Hull Street consistently has had good customer service, great value and overall quality products!

I visited Pleasant's for the first time last month to purchase some screwdrivers to upgrade my…read morecurrent set (which I've had since 2006 when my grandmother passed, and she likely had the set for 40 years prior to that too). When we walked in, we were immediately greeted and asked if we were looking for something in particular. We were then efficiently walked over to the aisle housing screwdrivers and told about the different options. They were locked in a case, so we would've needed a staff member's help anyway. Apparently people like to steal screwdrivers, which I never would've guessed. Prices seemed fair, but to be transparent, I don't generally buy tools so I don't really know the going rates. Check out was just as efficient with a couple lines in operation. And the cashier was just as friendly as the staff member working the floor. Everyone was properly masked and social distancing was taking place as well. I would suggest supporting this small business and those like it prior to going to the big box stores.

My experience at Pleasants today was, well, extremely pleasant! Me and my toddler set out to find…read moresome plants and supplies to start a home garden! I've never been interested in plants before quarantine, so everything was new to me. With all of this cooking I've been doing, I thought it would be nice to have fresh herbs at the ready, so off we went. This is the definition of a quaint, local hardware store. There is everything you could need for your home projects plus a little extra, but not much extra. The store is much less overwhelming than the big box hardware stores and the employees were SO helpful. I really enjoyed my experience there, which I never thought I'd say about a hardware store. I also enrolled in their loyalty program and got $5 off my purchase today. Score! Thank you, Pleasants, for providing the community with lawn, garden, and hardware needs for decades and still being a pleasant place to shop!