Called around to several shops looking for what I wanted. Most were OK but when I called Grower's…read moreParadise the gentleman on the phone was very helpful. I drove about an hour to get there. They had what I was looking for and had a good selection of organic soil amendments and equipment. The service was great. In fact, the service was about the best that I've encountered in any service business in a long time. I will go back and highly recommend them.

I have been into the store a few times now. Staff is always friendly and welcoming. Always open to…read moreanswering questions I might have. A bunch of options for soils. Pricing is the same if not better than the big stores. I'll be back for more dirt soon.

Here is ONE of my amazing Ace Hardware customer service experiences...I was at Home Depot to check…read moreon the price of a power tool I was planning to purchase. It was $89 at Home Depot. Since I didn't need it immediately I decided to price check around, Ace being my second stop. I spoke with the owner who helped me look for the item. Turns out, they didn't have/sell this (non-standard) item. Instead of saying, I'll order it or go somewhere else, he says, I have one at home, you can borrow it and return it when you are finished. This man doesn't know anything but my name but generously gave me one of his personal home items to use for my one time job. Thanks to ACE for saving me $89 and still allowing me to get my home project done. It truly is the friendly neighborhood store. On a side note, they have a great selection of home items, natural cleaning products, gifts, yeti coolers and adorable bird houses.

Kelly at the front is perfect. No notes: she's 5/5 with customer service…read more Terry in the key island? Not so much. Before I even interacted with him, there was a guy with no name tag on the other side of the counter in front of the register, so close I could have tapped his shoulder, who completely ignored me for several minutes. Eventually, Terry came around the corner and asked if I was being helped. I said no, I just need a duplicate key. I followed him to the other side of the island and gave him the house key I was having copied. No sooner had I handed him the key then he took a personal call on his cell phone. He was on his cell phone the entire time the key was being made. I was flabbergasted because given the white ponytail hanging out of his hat, I judged him well old enough to have customer service ingrained in him, but this old-head Terry showed less respect to me as the customer than the average 15 year-old employee I see bagging groceries. He slipped the new key into the bag and handed it to me with no break in his phone conversation. As I walked away, I decided to compare my key with the duplicate Terry had just made. The match was COMICALLY different. My biggest regret is that I didn't snap a picture of it for this review, but suffice to say there's no way the duplicate key would've opened the deadlock I need it for. That's actually very concerning because I'm relying on this duplicate to let me in to someone else's home to feed their cats while they're out of town. The wrong key would make it impossible to feed them. I went back to Terry and he was still on his personal phone call. Seeing me again, he wrapped up with "I love you" which confirms the nature of this call, and gave me the undivided attention that would have spared a revisit in the first place. I held the two keys together and told him I was skeptical the key he had just made would work. He took the keys in his hand, agreed and cut me a new key. When not on the phone, what do you know? he was able to make an identical duplicate. The key was just over five dollars, which feels like a fine value. The only reason I'm doing two stars not one is because Kelly was so great welcoming everyone in and checking out at the register.

It's the start of a new year, and we're once again resolving to declutter and to get an…read moreorganization system going. Whether you're looking to keep your pantry uniform in bins, redo your home or even get drawer organizer, then this is the right place! Have you seen Sparkling Joy with Marie Kondo and Get Organized with the Home Edit? They inspired me to start a systematic for my home and there's nowhere quite like The Container Store. Come prepared with measurements and know what you're looking for. What I did was measure out my entire bathroom drawer and cut out a piece of paper that fits my drawer and brought it with me at the store and use that as a mat while I played around to see what trays fits my drawer and how I want it customized. This saves me time and money (from not overbuying and having to return). Since it's the beginning of the year, ELFA is having a 30% off sale. The store will always have sales at different parts of the year, but I saw some sales going on now. The employees here are nice and so helpful. I wanted to buy a large bin that was out of stock in the store and the cashier helped me order it and it can even be shipped for free at my house or I can choose to do store pickup. I know some products may be a bit pricer than other store competitors, but I feel like the quality of the items you're getting and the variety of shapes and sizes they offer is worth checking out.

Bright open store. Friendly staff. Easy to find everything. Easy to check out. Lots of parking.read more

I love Kirkland's, I especially love their day after Christmas sale when all Christmas decor is…read more75% off. Their sales associates are always friendly and helpful and if you sign up for email they send you a ton of coupons. I love this store and it always smells so good inside.

The staff is normally super friendly ! But I swear they always over charge what they have an extra…read morediscount on clearance . And something they are priced higher than shown online and other stores . An employee told me they could not match the online price . Even though the website says you can pick up the items in the store and shows you when they are in stock there ! It makes no sense . Yesterday I purchased some things and sure enough when I looked at my receipt the register did not calculate the advertised 40 percent discount .

This Spectrum Paint is also the True Value Hardware store. They should change their name to False…read moreValue. We usually go to Pleasants Hardware because, well, it's pleasant, but since this store just opened up in a strip mall near us, we decided to check it out. We were sent a mailer for a free key, so we thought we'd get a new key made. While 3 employees were trying to figure out the machine, we piddled around and got a few necessities, lightbulbs, batteries, bird food, etc. The guys working there didn't seem to know their stuff. They were pulling out manuals and we waited for what seemed like an eternity. My hubby was growing a beard waiting! Finally, we were told they didn't have our key, and it wouldn't have been free anyway because it was a car key. The flyer did not indicate any exclusions. Then they said "just house keys", but then they said our house key was different and they didn't do those either. What a joke. We left the items on the counter and left disappointed. Their flyer needs to specify which keys are included in the freebies! Or add the wordage "exclusions apply". Who's your marketing person? As my Yelp friend, John G. commented, they don't have the keys to success! Anyway a few days later, I told my sister that I still had they coupon for a free key, so we thought we'd give them another chance. I don't like to leave one star reviews unless my experience is truly awful, and I like to give businesses an opportunity to redeem themselves before I make a judgment. Sadly, more disappointment ensued. Again, it took 3 people to get the keys made and they cast us aside to assist other customers while we were next in line. We were appalled. Terrible customer service! When we said something about letting people go in front of us, the guy made excuses before he apologized. We took the keys from the pseudo-apologetic employee and when he said "come see us again" another guy said "I doubt they'll be back". That's one thing they got right. I'll stick with Pleasants Hardware, thank you!

Incredible customer service. Handled a problem from another store without hesitation. Would highly…read morerecommend to anyone.

Very helpful and friendly staff. I go every week and I feel like Norm when I walk in.read more

Possibly the most unexpectedly pleasant shopping experience ever. The ladies working here are so…read morepleasant and helpful. We shopped for and purchased a fire pit ring, and came away with a few ideas for some other small DIY home projects. They have a lot of tools and garden supplies, as well as fencing and even kayaks for very reasonable prices. If you are not in the Mechanicsville area this store is worth a ride to.

When you are in need of indoor or outdoor flowers this is a great choice. There is plenty of…read moreparking. I saw a vast amount of flowers I had never heard of but truly enjoyed each and every flower. I enjoyed the smiling faces and offers of assistance from the staff. If you are unsure of how much to pay, there are several clearance sections to check out. Kudos to Taylor who was a joy in setting up my account.

Equally impressed and underwhelmed. Amazingly beautiful…read morefacility - beautiful assortment of stock - both plants and hard goods. That would be a 5+. Service was disappointing, very disappointing. Not one bit welcoming nor friendly. I made a specific detour on my way home to NoVA to stop in and was made to feel foolish for being excited to be there. I removed the photos because they seem to be drawing positive attention and that was not my intention. I am also removing one star since there hasn't been any response from management. Do better.

Friendly staff and decent selection of perennials and annuals. Staff member helping me was not…read moresuper knowledgeable about recommendations for certain attributes needed (part shade etc) but was nice. A little disappointed when the lavender I picked turned out to be $11 instead of the $6.99 on the placard that was on the bin I found it in.

Excellent customer service, friendly greetings welcome you in. Vast selection of reasonably priced…read moreplants of every sort: trees, shrubs, flowering, potted plants, vegetable starters, fruit starters, herbs, as well as garden accents, flower-related knickknacks, tools, supplies, pretty much anything you could need for your home garden or in my case, garden pond. Knowledgeable staff willing to assist makes shopping here easy. And the presence of the most adorable / photogenic cat, Cricket, just kicks the experience up to the next level.