Staff is very friendly and knowledgeable. Bob and Jason educated me on the different products,…read morebefore I made my final decision. I had House Of Carpet make me an area rugs as well. It was made in 3 days. Their prices are very reasonable especially for the quality of service you receive!

I recommend HOC the owner and staff are friendly and reliable!…read moreThey are quick to respond and accommodating. I have made several purchases here and have been pleased each time!

Phenomenal work! Excellent install & affordable pricing. Honest contractors that do great work!…read more When I had initially started to work with a large retailer to do our work and they were not clear on dates we could get the work done by & wanted us fo pay before we had an install date. I called Evan and he fit us into the schedule within the week. He really made things possible!

"I appreciate the prompt response and excellent service provided by Colonial Floors. Evan and his…read moreteam are knowledgeable, polite and very service oriented. We are very pleased." FH, Bon Air

I spent over $10,000 on flooring from this company, which was installed by a subcontractor they…read morewere partnered with at the time of purchase. Although they stated they "did not do the install," the installer was directly connected to and recommended through them. Three years later, the flooring is separating and clearly showing signs of being installed too tightly, a known installation issue. Instead of standing behind the product and the partnership they promoted, the company has taken zero responsibility and has pushed the issue entirely onto the subcontractor. This is an extremely unprofessional way to handle a major flooring failure, especially given the cost and the fact that customers are led to trust their installer partnerships. Being passed around rather than supported has been frustrating and disappointing. I would caution anyone purchasing flooring here to get everything in writing and be aware that accountability may disappear if problems arise later.

Very impressed with management as they have helped us navigate the flooring back order that's…read moreoccurred! I'm excited to have the floors installed in a few weeks!

We just had a carpet installed by David & Jeff of "On the Spot Floors" and are exceptionally…read morepleased with the end result. From the time my wife and I met with Linda, the owner, we were impressed with the time and energy she took to make the right selection for us and to not oversell. In fact, she advised against a higher priced carpet. Jeff came out to do the measuring. Based on the finished product, it is obvious that both Jeff & David are highly skilled professionals and gentlemen and that Linda is an expert in her field. I highly recommend them.

On the Spot did an awesome job replacing my upstairs/stairs carpet. I was very impressed from the…read morebeginning to the end of the entire job. They were helpful and knowledgeable in helping guide me through the process of choosing the best carpet for our needs. Jeff, the technician on our job, was super to work with. So professional, friendly and was extremely conscientious about the job he performed in our home. We had freshly painted walls and there is not one mark on them anywhere from the install. Cleaned up after the install and with the exception of great looking carpet you never knew they were there. Great people to work with. I HIGHLY recommend them!!!!! We LOVE our new carpet....

From our first visit through installation, every step of the new carpet experience was wonderful…read more Each person we worked with was friendly, respectful, and knowledgeable. Our new carpet is perfectly installed and exactly what we wanted. We will definitely use Scott Carpet One for any future flooring needs. Highly recommend!

Carpet One is the only place that I use for carpet and flooring! In every instance that I have…read morepurchased flooring here I have been 100% satisfied and I am very detail oriented and particular. Patrick has helped me with my current project which involves multiple areas of carpet and luxury vinyl. He is extremely helpful and has a thorough knowledge of flooring. He steered me in the right direction many times and I am so glad I listened to his guidance. Patrick also has a level of kindness and patience that I have never experienced in customer service. The installation crews have always been very prompt, pleasant and tidy. They never left a mess behind! Don't look any further. This is where you want to buy flooring! You will be in excellent hands the moment you walk through the door!

Mr Sandless made my 20 year old hardwood floors look brand new! I had no idea my floors could…read moreever look so good. And all in one day! No harsh smells and no mess!! The technicians were professional, polite and just great to work with. I highly recommend them.

Absolutely and unequivocally recommend Julia and her team. The previous floor company ruined our…read morebeautiful wood floors. Mr. Sandless' techniques rejuvenated our floors to their previous beauty. All this in less than a day. They even came back to touch up a few minor areas. Call them if you have a need. You won't regret it!

Capitol Awning installed a gorgeous Sunbrella awning onto the front of our house just two weeks…read morebefore the recent freak ice storm in Richmond. There was a huge and very heavy boulder of unmovable ice lodged on top of this for weeks. We needed to wait for it to melt. The frame, mounting and fabric all survived this ordeal unscathed. The quality is extremely high. And I highly recommend them and will absolutely return. I will mention however, these people are not great communicators. Calls went unanswered, the installers just showed up without an appointment. This can be sharpened up. But otherwise, I thank you folks very much for an excellent product made locally at a fair price!

Capitol Awning replaced our awning last year and came back this year to repair it after the heavy…read moresnow broke it. They are reason priced and provide good service. would recommend for sure.

When they are selling you a product, they are extremely helpful and make you feel comfortable but…read moreonce everything is done, they will never return your phone calls. I had a backsplash done and less than a year later the grout started peeling away where the wall meets the countertop. I called to find out what the grout color was. Nobody returned my call. I went up to the store and they could not tell me from my file and said they would find out and call me back but they didn't. I left a message for the salesman that I originally worked with and it's been months and he still has not returned my call.

Wow! So where do I begin. I went to the Floor Store for what I thought was going to be simple…read morekitchen floor replacement. That's when I met Walter. He was absolutely amazing and helpful. So what turned out to be what I thought was going to be simple. Turned into an entire home project due to a faulty dishwasher (flood). When I tell you that Walter as well as his team worked with me every step of the way. Walter's patience with me and all the changes I was making was insane. I must have gone in to the store at least once a day sometimes twice. Walter certainly made me feel like he truly cared about what I was going through. He was compassionate and really truly showed that he cared, he is veprofessional and very pleasant to work with. The floors are amazing, he worked with me in pricing and even the small touches along the way. I highly recommend The Floor Store. Ask for Walter!!