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Kirkland's

3.5 (4 reviews)
Closed 10:00 am - 9:00 pm

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2 years ago

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5 months ago

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5 years ago

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9 years ago

Good collection and friendly staff. I shopped here while I was at a conference in Richmond and loved their stuff!

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Mosaic Home Interiors

Mosaic Home Interiors

(6 reviews)

$$

I was working within a tight budget. Brandon showed a selection of tiles that suited me personally…read morewhile still keeping within my budget. The service area kept me up informed of dates I could pick up supplies. Just a great group to work with.

Upon our first visit to Mosaic Tile, we picked tiles and accents for over 10 bathrooms and other…read moreutility rooms. Our assistant helped us make good selections. The story goes sharply DOWNHILL from here. Our 1st assistant quit a couple weeks later. So, upon our next visit we worked with another representative who had to get up to speed with all our selections. We made a couple adjustments with her. A couple months later, when it came time to order all our material, Mosaic called and said they didn't have enough material for 2 of our bathrooms (one of which was the master bath!) Our assistant wasn't available, so we scrambled to work with yet a 3rd representative in an attempt to make suitable substitutions. So stressful. We had a car accident on the way home. In the course of all this turmoil, Mosaic ended up not sending enough material to our job site and they also made an error on one of the accent tiles for one of the bathrooms. As a result, one of our bathrooms looks terrible. By the time we saw their mistake, it was too late for them to rectify. I'd like to give Mosaic the 1 star they deserve. Every time I'll walk into our wetbar bath, I'll cringe and remember how Mosaic screwed up our order. Each person who uses our wetbar bath will hear about how Mosaic screwed it up. SUMMARY: If you have a whole house to order for then do not trust them to get your order correct. You'll probably work with 3 or 4 different people over the course of your ordering process. You'll likely have the same level of mistakes with no accountability. I wouldn't trust Mosaic with an order ever again. The only reason I'm giving 2 stars instead of 1 is that they were nice folks. TIP: Make sure you get a print-out of your order BEFORE THEY START INSTALLATION so you can confirm. Mosaic never showed us our order or asked for sign-off or confirmation. No wonder they made so many mistakes. Really, really unprofessional. *** UPDATE*** Later, we realized Mosaic installed tile incorrectly in every room they worked on. We asked for 1/3 offset (staircase pattern) and got a mixture of 1/2 offset and something else. We reached out to management and received no reply. Updating review to 1 star. *** UPDATE *** Later, we finally received a reply in which we were blown off with no offer to fix anything. Remember folks, get a print-out of your order otherwise you'll be holding an empty bag like us and Mosaic will laugh you off.

Kirkland's - kitchenandbath - Updated May 2026

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