​I am absolutely furious by the blatant disrespect, lack of professionalism, and targeted…read moreharassment my family experienced at this store. ​I was standing in line with my husband and children to pay for our items, which included a few packs of Pokemon cards. Out of nowhere, the store manager decided to loudly ask my child, where he put the cards that were previously in his basket. She bypassed me entirely and chose to question a kid out loud, instantly creating a scene and implying, right in front of other customers that my child was shoplifting. ​I immediately intervened and pointed out that the cards were already right there on the conveyor belt, waiting to be paid for. Instead of apologizing for her massive oversight, she deflected and started making condescending remarks about "not knowing what the hype was" and asking what kids even do with them. ​When my husband rightfully stepped in and asked why she was continuing to press the issue after being proven wrong, she threw a temper tantrum. She completely escalated the situation, canceled our transaction, and told us to leave before she called the police. When I told her to go ahead and call them, since we had done absolutely nothing wrong, she ignored us and refused to do so, knowing she was entirely in the wrong. This woman has absolutely zero management skills and no business working in customer service. To falsely accuse a family, and threaten us in front of our children is unacceptable. We will never spend another dime here, and corporate will absolutely be hearing about this.

I've come to this location two or three times every two months to get napkins, gift bags, candy,…read moregreeting cards, disposable tablecloths, and other stuff depending on the month. There's a blonde lady that is usually the cashier every time I come in. She always says, "God bless!" when people leave. I thought that was pretty awesome! There is a variety of religions/beliefs here. I'm very open minded when it comes to beliefs, and it doesn't bother me when someone tells others to be blessed by God. WHAT BOTHERS ME IS RACISM!!! Yesterday (September 8, 2019) while standing in line somebody mentioned to that cashier about how they were excited that a Panda Express was being built next door. That cashier that I always see (Older. Blonde lady. Telling people "God bless!") went on a rant about how awful it was. She pointed to a lady that was behind me and was screaming that it was her fault that we had that kind of food here, and what not. The lady behind me was Chinese. As she was ranting I looked over at her and her eyes began to water. A dark gentleman stepped up and told her that it was enough and that she needed to in the rant. The Chinese lady was outside crying in the end. I am disgusted with this store now! We are thankful that that gentleman stood up for that woman. I wish I could've done more. I should have done more! I just stood there in shock! The friend I was with and I have decided that we will call later and talk about how they had hurt someone in an awful way.

This is definitely my go to location even though it out of the way for me. I'll drive a little…read morefarther to get better than drive somewhere closer to get the minimum bs customer service. Anyway, this location is much larger than the store that's closer to me. And they actually sell frozen food. And I can only find Donald Duck drinks at certain locations which is a plus that their selling it at this location. The cashiers are actually friendly as well.

This is a GREAT dollar tree location. Due to the layout of the store, the seasonal aisle, along…read morewith greeting cards and flowers is this great little alcove off to the side so it is spacious, well stocked and always has a ton of great finds for every occasion. And that is saying something considering Dollar Tree has some of the best (and most affordable) seasonal decor out there anyway. The book section is huge for both kids and adults and pretty much every section is spacious and well filled out because this is such a large store. I always find some great things here. This location does not have a freezer section so you cannot find random freezer goods here, (no 3 packs of strawberry shortcake ice cream bars) but that is a small price to pay for such good other finds. Definitely a nice, clean store to head to for all your crafting, seasonal, homeschooling needs.

I've been to this location in the past but for the last 2 weeks every single time I go into this…read morestore there's some type of problem. It's not close to my home which is a good thing cause I really don't have to go to it on a regular basis. But if I'm in the area at the time I usually will stop there. Now I'm thinking that I should just by pass it and go to one closer to my home instead. All Dollar Tree stores are not the same. Some have different products and what not so that's one reason too I like going to different locations.

Semaj is an asset to this store. He goes above and beyond his job to make sure you get whatever…read moreyou've come in for. From stocking shelves to bringing you products from the back, to checking out your purchases. All with a pleasant attitude. This man deserves a raise. Great customer service skills.

This store is TINY, cramped, and falling apart. I LOVE Dollar Tree but this location is lacking…read moremost of the common items that are standard at most DT stores so forget about all of the items that would be great finds. The employees clearly do the best with what they have but until corporate steps in and gives these poor employees something decent to work with, I would drive a bit more to go to any of the other nearby stores.

Not impressed. The store was very messy with boxes all over the aisles. No one was wearing masks,…read moreand even the manager didn't wear one. The checkout line went all the way down one aisle of the store and no other lines were opened to help accommodate everyone. Decent selection of snacks and cookies, but I won't be back.

I was seeking small, ziplock style favor bags. I didn't find them so I went with condiment cups. I…read morebought all 7 gumball bags that were on the shelf. Several shelves had only a few of each items on them. I'd pop in for what's needed but not to spend much time. Cashier was very friendly!

So I've been back to this location since their remodel. Still by far the worst Dollar Tree in…read moreChesterfield County. Customer Service is awful. The store has more merchandise yet you go in there they still do have what you're looking for. Store is still messy. I don't know why they don't shut this location down. I definitely won't be shopping here again. When there are so many location around. That has better customer service and a cleaner store. They have so many employees over there that aren't doing anything. Cashiers that lack customer service skills and don't have a clue of what they're actual doing . Some are slow as molasses.

Here is one of those fabulous dollar type stores. We just popped in for a couple of balloons. Now I…read moredon't go to these stores to often, but I will say this. This store is stocked to the hilt, I mean if you need some cleaning stuff no problem they got you covered. Toiletries they got what you need just to many for me to name. This has got to be one of the best around but they do have a down side. One person on the register and about nine folks in line. Come on this place is doing good business they can work some more people. At least have another register open please, you might make more money.

5/29/22: I've been here many, many times, but this is my first review. Today, like all of the other…read moredays, I was met by very unfriendly staff. No welcome. No "hello". No "do you need any help". They were just there looking unhappy and angry at the world. The store is located in a shopping center. There is plenty of parking available. Just be careful when riding through because people don't know how to drive, will driving through the parking spaces in all directions, and will hit or almost hit you. The store is cluttered today and very disorganized. I came for birthday gift bags and paper, and that section was very disorganized and junky. After finding a bag I could live with, I went to the register. Again, no greeting at all. She didn't even give me my total. I just had to look at the screen and pay her. Smh. What a mess. I will never understand why people work in customer service giving poor service like this. It's unacceptable but very much the norm here. On top of that, the price is now $1.25 per item. I don't recommend this location if you value customer service. You will be highly disappointed.

I refuse to spend my money in any establishment that has a public bathroom that puts an out of…read moreorder sign up because they just don't want to clean them!!!! When you ask them where they go and they say we have employee bathrooms and they work but the people that are spending their money keeping their business open and keeping their jobs they don't want to have to clean them!! I guess they forgot that the customers are where their paychecks come from! I will not shop where I am uncomfortable and have to use the restroom!!!

Cashier was rude, rough with merchandise. Did not take time to wrap up breakable items. Slamed the…read moreregister drawer shut twice. And had his phone in his hand the entire time he was ringing up my items. Saving a couple dollars is nice but I'd rather spend that savings in a store that was at least cordial to its customers. Never again. This by the way was not the first time I was treated poorly by this employee.​

This location (West Hundred Rd., Chester) is a very dirty and unorganized store. I often find…read moreexpired grocery and frozen items in the store when shopping. The store is always dirty and messy. The manager and employees frequently smoke right out front of the building near the entrance and are often behind the counter eating food. The manager is very unprofessional. The Chesterfield Health Department should really pay them a surprise visit. Disgusting! I now shop a different location nearby which is very tidy and very organized with nice employees, something this Family Dollar lacks. Do not waste your time or money here!

Slowwwwwww service .. took me 10 mins to pay for a 3$ item ... computers won't work , scanner…read moredidn't work etc. they have a good collection of items . Lots of parking outside . Overall average experience...

One of the worst establishments in the county. It's hit or miss to be open during its posted…read moreoperating hours. Frequently (6 times) signs posted in the door as closed. The owner should pay a visit. Had to give it a 1 star as 0 stars is not allowed on Yelp.

We came in the dollar general to buy candy. An accident happened. The manager was not friendly or…read morehelpful. The store is very small and unorganized. Wine is overpriced and they don't seem to restock all their shelves nearly fast enough. We will be back but only in the case of an emergency.