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    JCPenney

    3.5 (20 reviews)
    Open 10:00 am - 8:00 pm
    Updated a few days ago

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    I bought all of this for only $4.02 with the use of coupons.
    Andy G.

    Out of all of the JCPenney locations, this one is the best. The employees are always nice and are always looking to save you some money. The selection is also better than any other location. Someone complained about the line up at the front but I have a different opinion about it--I like it because you aren't constantly walking around to find a checkout location--you know that it's at the front. Also, the line moved very quickly each time I have gone to this location.

    Next time I'll try Kohl's.
    Robert K.

    Store is horribly organized and stocked. Parts are bare bones and is almost like shopping at a discount shop like TJ MAXX. staff doesn't seem to care about ANYTHING but eating their chips and chewing their gum. And don't get me started with on line customer service. Their automated system is broken. You get all the way to the point of entering in your expiration date and they can't accept the information provided. Tried multiple times from multiple phones. I shouldn't be charged a late fee because your system is flawed. Until you fix it... you should reverse every late fee. Not a problem now, though. You won't see another dime of my money. This is why people don't shop with you. THIS is why you will close.

    Dressing room entrance
    Tara H.

    Many don't think of JCPenney as the go to store in this day and time. It's one of those stores from back in the day like Thalhimers. Many don't know that there's lots of deals on great items such as Levi's and other clothing as well as household items like linens and towels. This is Richmond's newest location. By far, it has the most to choose from. It was busy when I was there but steady so there was no wait in line to purchase items. JCPenney rewards offers rewards to customers and coupons via email or text on sale items. I've been pleased with the great deals that I've found at JCPenney and very pleased with the selection at this location.

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    1 year ago

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    4 years ago

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    7 years ago

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    11 years ago

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    3 years ago

    well i just found out my ring i paid $1,689 for was fake ! i will take them to court !! never buy anything from them ever again!

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    7 years ago

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    3 years ago

    I love the way that JC Pennys clothes fits me overall they have a lot to pick from. I love the sports wear and the jeans are great.

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    7 years ago

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    3 years ago

    I love JC Penney. Robin was working the register and he was so friendly and efficient.

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    10 years ago

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    9 years ago

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    7 years ago

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    14 years ago

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    9 years ago

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    12 years ago

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    12 years ago

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    7 years ago

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    12 years ago

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    10 years ago

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    10 years ago

    If I could give less than one star I would. I had basically the worst customer service I have ever encountered in this store.

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    Review Highlights - JCPenney

    I love the way that JC Pennys clothes fits me overall they have a lot to pick from.

    Mentioned in 3 reviews

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    7.2 miCarytown
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    I was given a surprise shopping experience at Roan the other day. The Man brought me in and had…read moresome things already picked out for me to try on, and the sales ladies were happy to oblige, like your best girlfriends telling you everything looks great on you and giving you more items to try that they think would look great on you. On any other day, that'd be a bit overwhelming, but on this day given the circumstances, it was fun and special. And they'll bring you a glass of wine, beer or water. Whatever you'd like. As a boutique, Roan carries items and brands you won't see in most any other store. The designs are chic and, as with most couture, looks best on stick thin figures--cropped pants, straight dresses, and baggy silhouettes. They have a room especially for sale items that are 70% off in addition to a larger area designated especially for consignment. Pretty cool. Still on the higher budget end for most shoppers. I ended up with a trench coat that he loved and blazer that I loved. The blazer needed to be altered because the sleeves were too long. They took care of measuring it, and I'll get a call in a few days to come pick it up. The third surprise was a pair of Louboutins. I hadn't realized anyone in Carytown carried Red Bottoms. One thing I noticed is that the sizing seemed to run large (except the Louboutins, which run small). I normally wear a 6 and oddly enough, everything that fit best was an XS or 4. I know I'm not that small. Thought that was odd. Vanity sizing, perhaps? Anyhow, a really nice spot for women of means that I'd definitely shop at again when looking for something unique and special.

    I walked in this store today because I spotted a several pair of red bottoms that I wanted to…read morepurchase. Upon entering the store and looking at the shoes the customer service was nonexistent. As we were leaving the store, another young woman ,Caucasian, was looking at an item, and a customer service representative literally ran across the store to greet her and ask her if there was anything that she could help her with. The behavior displayed today was very disgusting. I will not be returning to this store in the future.

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    Wardrobe

    Wardrobe

    5.0(4 reviews)
    9.5 miWesthampton, Near West End
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    Wardrobe is one of my absolute favorite boutiques in RVA!…read more The shop relocated from Gayton Crossings to Libbie and Grove over the summer, and I think it was a fantastic move. I was a fan of the shop before, but the new location is even brighter, larger, and closer to where I live, making it more convenient for an impromptu visit. Jessica, the owner, kept the same design elements and overall vibe of the space, which makes it feel like a seamless transition from the customer perspective. The shop feels very crisp, stylish, fashion-forward, and welcoming. The light-colored walls, ceiling, and furniture really allow the clothing and accessories to pop! Take one look at the shop and tell me it's not a place you'd like to peruse. I've scored dresses from Naven, Ali Ro, Rachel Pally, and Yoana Baraschi, denim from Citizens of Humanity, tops from Everly and Lovers and Friends, and fun accessories to round out the looks. Not only does the shop stock incredible wardrobe additions, but the personal customer service is top-notch. I'm not a fan of pushy sales associates, and Jessica (and her staff) is the farthest thing from that. She won't let you walk out of the store in something that doesn't flatter your figure, and I have never once felt pressure to make a purchase. If you're looking for a fashionable addition to your closet, or have an upcoming event and need an outfit or accessories, definitely check out Wardrobe!

    Have you ever wanted to feel like Julia Roberts in Pretty Woman?! Jessica knows how to pull pieces…read moreoff of the rack and style it with a new necklace or jacket or even work with a piece you already have and make you feel like a million bucks! She has a gift with styling women's bodies regardless of the shape or size, I would know, she's been helping me over the years as I traveled from a size 6 to a size 12 and everywhere in between! Wardrobe is my absolute favorite boutique in Richmond because I always leave feeling amazing! Highly Recommend!

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    Na Nin

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    5.0(7 reviews)
    6.6 miSouthern Fan

    I love Na Nin, and the people that work there are amazing. I don't know her name, but she amazing…read moreand makes me feel welcome when I go to the store. My recent purchase of wonderfully crafted finger puppets. They are amazing and so cute. They are going into an Easter Basket! My previous purchase of a beautiful swimsuit and Sarong, excellent as well. Such great quality and the selection at Na Nin is wonderful. I know I am getting great value when I shop there. The Na Nin person I'm talking about has longer brown hair and a son. She helps me find things for myself and my Granddaughter. Great ideas for us! Na Nin is a terrific addition to the Bon Air neighborhood. Thanks for opening a store here, I'm going to visit your Addison store one day too! Thank you so much!! Kris H.

    Omg - I cant believe I have never known this local business! I came across Na Nin while looking for…read morea specific item and stumbled upon their website, and was so surprised to find that it was right in my neighborhood. During the COVID-times, they are taking appointment only to allow for private 1:1 shopping. Angelica took my temperature and provided me with hand sanitizer before entering. Everything was squeaky clean and the hinoki candle that was burning smelled amazing even through my mask (they create their in-house brand clothing in California, and perfumery right here in Richmond)! They also sell vintage items on the website and Instagram, which seem to sell instantly online. The vintage pieces are not available in store, but you can order them online for local store pick up to avoid shipping fee. Once in a while they offer discounts so be on the lookout for it on social media. I was able to try on a few items and really loved everything. The items are certainly more on the expensive side (starting around ~$150 for items like pants) but it feels good to know that I am shopping for classic staples that are meant to last for years. I have my eyes on their sweatsuit set, I'm going to have to save up and come back for them!

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    JCPenney - womenscloth - Updated May 2026

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