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Richmond, VA

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Anthropologie

3.9 (10 reviews)
Open • 10:00 am - 7:00 pm

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Saks Fifth Avenue - A pic of Saks Fifth Avenue I took with my phone.

Saks Fifth Avenue

3.1(20 reviews)
0.0 mi•Stony Point
•$$$$

This is a review for the online store. I ordered a dress online from Saks and as I was trying it…read moreon, the left shoulder strap pulled away from the dress. I immediately called customer service and was informed that there was nothing they would to rectify the fact that they had sent me damaged merchandise-that they wouldn't accept the dress as a return or compensate me in any way. For a store that prides itself on high end merchandise, the customer service is a tremendous disappointment. I will no longer shop at Saks online or in any of their bricks and mortar stores.

I will NEVER buy from Saks Fifth Avenue online again, no matter how tempting the availability or…read moreprices. They sell high end merchandise but it's not necessarily in great condition. They refuse to refund your method of payment, instead offering you a gift card so you will buy more merchandise from them. It doesn't matter how often you contact them, or how often your credit card company tries to speak to someone, the gift card often doesn't work and they lie about crediting the credit card account you used. They even asked for my credit card number and a week or so later, my number was being used in three states. I used to love this store but no more. I called the New York store or tell them of the issues associated with online buying and by the number of the negative reviews since three years ago I can safely say nothing has changed. Stay away from this company!

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Saks Fifth Avenue - Bday gifts for myself :)

Bday gifts for myself :)

Saks Fifth Avenue - Beautiful

Beautiful

Saks Fifth Avenue

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Anthropologie - womenscloth - Updated October 2026

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