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Monument

3.7 (3 reviews)
Closed • 11:00 am - 8:00 pm

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10 years ago

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10 years ago

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8 years ago

Every time I pass the store it's seems to be close then when it open I went there and it wasn't a single thing I wanted! Very expensive too!

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Dtlr

Dtlr

(8 reviews)

$$

Carver

Ordered a mens size 11. Weeks later when the package finally arrived I find out they had sent me a…read moremens size 9 instead. They refuse an exhange. They won't cover or reimburse me for the original shipping cost OR the shipping cost associated with returning them to get a "full" refund. That full refund would likely work out to actually be something like a 25-35 percent refund after me paying around 30 dollars for shipping and having absolutely nothing to show for it.

Literally the meanest and rudest customer experience I've ever experienced. Rolled their eyes and…read moregrunted at my husband then took FOREVER to grab one pair of shoes from the back. Seemed intentional. They do not want to help you firstly then you are only allowed to try on one shoe. I asked well okay then if we buy the shoes and try the second shoe on in the store before going outside and they don't fit may we exchange or return them? They said, no because then they would be dirty. So I said so then I can't return them so then they said nope you can't. Then she said, we recommend they recommend you try on the shoes before buying them. I said okay, may I have the other shoe so we can try them on? She said no you only get one shoe to try on. Side note, feet are not even the same size! Mind you, these were sandals for my toddler that's almost 2. I said I need to have her try on both cause of the elastic around the back and make sure she doesn't trip and fall when she's wearing the shoes. They IGNORED me and had get out energy. Regardless of it being a situation with a toddler, who is not allowed to try on shoes at a SHOE store?!!! Being that they were mean to a mom with a toddler made it even worse. Will NEVER come back to this store again and confused by such ill treatment. At the end it was clear this was all intentional poor treatment. What's crazy is ALL the staff were mean. So is the manager seriously allowing people to be treated this way?

Rider Boot Shop

Rider Boot Shop

(2 reviews)

Jackson Ward, Downtown

I had a great shopping experience at Rider. Ron and Lisa helped me pick out and try on several…read moredifferent pairs of boots. I wasn't sure I was going to buy, more just looking. Ron found a unique display shoe that caught my attention, but when he brought the actual pair out from the back, I didn't like them as much. Their leathers are all 100% natural (no chemicals) so the colors can differ from pair to pair. I told Ron I liked the heel piece darker, the way the display looked. Without committing to buy them, Ron took out a polish kit and began modifying the leather by hand, to make them just the way I wanted them. He ended up doing 4 or 5 coats by hand and let them dry overnight. They came out perfect! The shoes themselves are incredibly comfortable and supportive, a very high quality product. The prices are not cheap, but if you compare the quality and unique style per dollar spent, Rider offers a great value play compared to the boot shops you'll find in big cities like Boston or NYC. I highly recommend Rider boots, Ron, and Lisa to anyone in the market.

If you're in Richmond this shop is definitely worth visiting. Upon walking in we received the best…read morecustomer service. I bought a beautiful/timeless/classy pair of leather penny loafers for women from here that are as good quality as the top designer shoes. They're so comfortable and every time I wear them I get so many compliments. I love that this is a family business and the owners are so kind and helpful. I look forward to coming back!

Monument - menscloth - Updated May 2026

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