We bought a bathroom vanity and it is gorgeous! The best part was the delivery. Although not…read morerequired, the driver helped my husband put it in the house. We tried to tip him and he would not take it. You don't find that often. I'll admit they aren't overly helpful in the showroom but I guess they aren't really a place that customers typically walk in and buy. We knew what we wanted so luckily we didn't need much help outside of just writing up the order and we did have to wait a bit for that. I was going to buy it online but I really try to buy in brick and mortar if I can. The receptionist was nice and offered us water which is a nice touch. They definitely don't actively try to sell you anything. but the showroom is pretty and the delivery was perfect!

I'm not surprised that this location only receives one star. I just encountered the telephone…read moreassociate as I had an inquiry. She was extremely rude. The telephone inquiry I made at their OTHER Richmond location was with a lovely lady who couldn't have been more helpful.

I purchased a mattress from this location because it is advertised that it is same day delivery. I…read morewas told before making a contract that it could not be delivered today because there delivery team was on vacation. I was told they used other contract workers but someone would reach out to them to see if it could be delivered sooner. When I got home 2 hours later I felt I really needed the mattress on the same day so I wanted out of the just made contract to choose another location. When I called back I was able to talk to Steven Gulati a salesman that works there. He was absolutely thorough on canceling my order and used absolute A1 customer service in doing so. Steven spoke clearly, he listened closely to all details and made sure he got all my information correct the first time. Steven was patient, friendly and moved swiftly!! I appreciate his help and his courteaousness in the matter. For customer service alone I would recommend this company! Thank you Steven!​

Went looking for microwaves and the gentleman working was very put out we were there and asking him…read morequestions( which he did not know the answer to) . Was not friendly and just seemed disgusted by us. No rapport and was condescending. We finally just walked out of the store. That is plain craziness to think we need to invest money in an every day appliance and they did not want to answer our questions , and help make the sale.Definitely their loss, and we will not be going back there when we need furniture.

This store is usually pretty good, but I was super disappointed today to see them watering the…read moreSTREET and not reaponding to fix their manual sprinkler after multiple people pointed it out. Clean water is not in unlimited supply! DO BETTER.

I came in here to return an item and get some lights for my artificial Christmas tree. I was helped…read moreby Mike and Christopher. They were both very nice and helpful but Christopher went above and beyond and help me find everything I was looking for. I didn't have the same luck at the one on hull st so I will only come here from now on.

rental department is rude, unprofessional, and adds hidden fees to rack up extra money with no…read moreprior warning. I will never rent or buy from this store again and I recommend you don't either.

After waiting outside for curbside pickup for 30 minutes and 2 phones call to customer service…read moreasking them to bring my order outside...they forgot something in my order and i had to return the next day. when the lady brought my items out she did apologize and say the runner had called out, but during this pandemic where curbside is crucial for most people, and home improvement stores are extremely busy..why only have one runner??? makes no sense

Called at 9:30, problem fixed by 12:00!…read more When our upstairs AC stopped cooling after local storms and right before predicted "record highs", we were pretty bummed. Out neighbors recommended these guys. I spoke with Kylie by phone and a service person rang the doorbell 2 hours later. (? Matt and another guy in training) were courteous and quick. Took them about 15 minutes to check things out, fix the problem and electronically invoice us for a very reasonable cost. Two predictions: it's going to be hot this weekend (but not in my house) and I will call these guys the next time I have an HVAC need

From the owner: We are a local, family owned and operated full-service heating and air conditioning company serving…read moreRichmond Virginia and the surrounding areas. We service and repair all brands of heating and air conditioning products. We specialize in geothermal and radiant systems.