C3 Heating and Air replaced two HVAC systems in my two story 2,000 sqft home. They were the most expensive bid of the 4 I received, but I went with them anyway because they were recommended by a friend. The install took 4 days instead of their estimated 2, there were numerous breakdowns in communication between what I was quoted and what the crew was told to do, and the cleanup and repairs for damage to my house were sloppy. My overall opinion of them is that they rush their jobs and either don't care or don't have time for customer service. Probably the most frustrating part of this experience was the poor communication, on multiple occasions I waited up to two weeks to hear back from them.
As an example of how they deal with customer service issues, the crew managed to step through the ceiling of one of the bedrooms leaving a large hole. To their credit, they had it repaired at no cost within a week (although they refused to repaint it). However, they neglected to fix a large crack that formed at the seam of the same drywall sheet. The crack continued to grow over the following weeks but C3 Heating and Air refused to fix it, denying it was their responsibility. They ignored frustrated emails from me for weeks before finally agreeing to send another contractor out. Unsurprisingly, the repair was rushed and the crack reformed the same day. At this point, I'm just hoping the HVAC install itself was done properly because I have no confidence in their customer support or timeliness of repairs. read more