Absolutely terrible experience. Called to make an appointment to have my furnace serviced. He was…read morevery rude. And kept trying to make excuses to jack up the price on me. When I told him I couldn't hire him, he rudely hung up on me. Beware!

Outstanding and quick service and very good prices. Explained everything he was doing and answered…read moreall my questions while installing a new heat pump. I will definitely use them again and refer them to anyone I know that needs service.

Tailored Air Systems was a great choice for fixing my AC unit. They were able to get me on the…read moreschedule that same day my AC went out. Since they keep parts on the truck I had my AC back up and running in no time. They were both very informative and upfront with cost.

From the owner: We are a small locally owned hvac company. We pride ourselves on providing great old fashion…read morecustomer service. Tailored Air opened in 2021 to provide Hanover county and surrounding areas with worry free, high quality, service , and installation tailored to fit your needs, At a fair price. Call today to schedule a free estimate.

I had a pipe bust up under my house. The crawlspace is almost nonexistent and CD was able to get to…read morethe pipe and replace it with minimal damage to my floor. I recommend this company to everyone in my area. They are reliable they come out when they say they're gonna come out. They clean up any mess that was made. They leave your house in better condition than when they came out.

I understand having the technician quote a specific price is required. But giving some sort of…read morerange of upfront pricing would certainly have helped to not waste the technicians time nor my time. Very unfortunate.

Overnight the furnace in my attic started dripping through my ceiling. First thing this morning…read morethey're here fixing and evaluating. They have everything they need and are very professional. I couldn't be more thankful.

Had a problem with my A/C and a water spicket issue. Mr klimek himself did not come out. The men…read morecheck my A/C, when he hooked up the line a hiss released like several seconds . Probably lost enough Freon that it needed more added but they didn't add any . Outside spicket was clogged , took them about 5 min to clear . The bill was over $200 and my A/C still doesn't cool. I will call someone else before spring

After a disastrous first attempt at repair of my old HVAC unit at my rental house with another…read morecompany, I called Neil Jernigan at Airmaxx Mechanical for one of two bids for a new unit, one from Neil Jernigan at Airmaxx Mechanical, Inc. and one from Woodfin. Neil came right out within 6 hours of my call and met with the tenant and me and promptly notified me that the unit would be expensive to repair and was more than 10 years old and "builder grade." All this was true and accurate. He warned that repair was "throwing good money after bad" and I agreed. Within 24 hours he and his team were removing the old unit and installing the new! He made special payment arrangements for me as I was a "return customer" and I paid by personal check on the date agreed. He followed up with the tenants to make sure all was well. I would use him again in the future without question. The difference in the bid with Woodfin was $1000+ higher!!!! Plus Woodfin could not install a new unit for two weeks! The tenant was so happy with Neil's good service and he has my business from now on!

I called Airmaxx about five years ago because they were the highest rated on Trane's website for…read morecertified Trane repair in my area, and they have not disappointed me. AirMaxx has been consistent with skilled and friendly professionals for the five years they've been servicing my heat and air. Keri keeps my service on point so I don't have to worry about it. She's always friendly, easy to get a hold of, and returns calls quickly. The Airmaxx tech, Christian, has been out to my home a few times. He's always professional and it's a pleasure to see him. But honestly, all their techs have been like that. AirMaxx is the type of company that gives you a sense of community and trust.

I had no AC! It's still pretty hot outside. I was able to get a same day appointment which is…read moreunheard of. John came and quick diagnosed the issue and gave me a quote. I appreciate the quick response and service. Make sure add EcoAir to your contact list. You won't be sorry!

Part 1/2- "The customer is always right." As a front desk agent promoted to front office manager…read morefor varying hotels over the past THIRTEEN years, the aforementioned quote is by far one of the most well-renowned and most inaccurate phrases known to anyone with a customer service career; my own being no exception. That being said, the customer most certainly isn't ALWAYS wrong either. My experience with Ecoair LLC this afternoon was nothing short of an extensive and horrendous nightmare. I transferred from another hotel back in October and only recently took on the responsibilities at my current property several weeks ago. While trying to get everything in working order and ensure that my property stays up to par with repairs so that we run as smoothly as possible, I solicited the assistance of my maintenance tech to help with trying to get an idea on what the damage was going to be financially in two separate areas of my hotel. The back office located between the front desk, and the laundry room utilized most frequently by my housekeeping staff. I compiled a list of 10 phone numbers from different HVAC companies and relayed the message that we needed to make it clear, all we were interested in for the time being was a FREE ("WITHOUT cost OR payment;" is the definition of that word, for those of you alongside Ecoair in dire need of a vocabulary lesson,) consultation. My tech sat in my office with me for HOURS making call after call after call. After flying through my list and going the extra mile by trying to compile his own, he had the misfortune of stumbling onto this company. After several minutes on the phone with their receptionist, Natasha, and reiterating REPEATEDLY that we were NOT looking to pay anything for this particular visit, just merely looking for someone to help us make an informed decision on how to proceed; she politely told him "There is NO consultation fee." Now, after that, I'll admit, she did disclose that for her technicians to make any repairs (again not what I asked for,) that it was $210/hour with a 2 hour minimum. I heard him again ask for reassurance that there would be NO COST for our company to have them come out and assess the damage, to which she happily obliged. We. were. THRILLED. Upon their arrival, I greeted them eagerly and showed them which parts of my facility I needed repaired. I did my best to provide anything they requested and had my maintenance tech show him any and/or every room they inquired about while simultaneously trying to maintain my own job responsibilities and stay out of the way as much as I possibly could. A couple of hours later, Matt Mayo, the technician is suddenly standing at my desk. As I'm watching him intently interact with his phone while anxiously listening to some of the details of his findings and inquiring as to whether or not he had the ability to send me the photos he took of what he found, it was in that moment that he chose to let me know that he would be attaching said photos to the "invoice" ($420) that he was finishing up for me. The moment that word left his mouth, I became highly agitated as MY manager, MYSELF, and my maintenance technician had ALL, at every step, every opportunity made it very clear that I was ONLY looking to find out a "WHAT" before we tackled the "how," "when," and "HOW MUCH" for a Klondike bar. Those of us with a background in customer service recognize that you can't make everyone happy. Occasionally, unhappy client(s) merely need someone, (anyone,) to hear that they're angry and to just be quiet and listen. I maintained my composure, I didn't raise my voice, and I remained respectful as I vocalized with who, why, and what exactly I was upset about. After I explained to him that no one had informed me that there would be charges incurred for this visit, that myself as well as my colleagues were more than abundantly clear about what I was looking for, and that his receptionist "Natasha" in the future needed to clarify more directly that "there is no consultation fee" " ACTUALLY meant "We don't provide free consultations..."

Shortly after install of new AC/Heating unit we experienced water damage due to system leveling…read moreissue. James River took complete responsibility and coordinated and covered costs for water mitigation, drywall and carpet installation. Hats off to everyone there for their quick response to resolving the issues in a professional and courteous manner. Highly recommend.

BEWARE of emailed bogus $350 maintenance plan invoices that were not requested nor approved…read more I used this firm one time in 2025. Recently, I began to be inundated with automated "time to schedule your maintenance visit" calls and emails from James River Air Conditioning, I finally called in and DECLINED, hoping the communications would stop. The individual said "no problem" and we ended the call. TWO DAYS LATER, I received an emailed invoice for a $350 "MAINTENANCE PLAN"! I DO NOT recommend James River Air Conditioning.

This is hands down one of the best companies that I have ever had the pleasure of doing business…read morewith. The work crew are well trained, and the lead man is knowledgeable well trained and very professional . I hired them to to clean my duct work ( after another company had let construction dust get into my a/c - heat central air intake vent ) They cleaned and videoed every duct pipe thoroughly - taking pictures as they go along - they use a type of tool that cleans the duct work out and at the same time a vacuum suction that cleans out the ducting I had a great experience and recommended them to anyone needing their duct work cleaned .

They do more work than dryer appliance servicers do, so hire these guys instead, because they will…read moreclean the whole thing. Also they wore little booties, so as not to track thru house, came on time, (little early, but ok) and got work done fast. Before they left they turned on dryer to make sure it worked, and it did. I had clothes dryer ductwork cleaned (reasonable), not HVAC air ductwork, which they also do, plus they change out boots under vents in floor if you need that too. So I think I will use them again in the future for those other things. They seemed to know what they were doing, but time will tell.