Absolutely terrible experience. Called to make an appointment to have my furnace serviced. He was…read morevery rude. And kept trying to make excuses to jack up the price on me. When I told him I couldn't hire him, he rudely hung up on me. Beware!

Outstanding and quick service and very good prices. Explained everything he was doing and answered…read moreall my questions while installing a new heat pump. I will definitely use them again and refer them to anyone I know that needs service.

Tailored Air Systems was a great choice for fixing my AC unit. They were able to get me on the…read moreschedule that same day my AC went out. Since they keep parts on the truck I had my AC back up and running in no time. They were both very informative and upfront with cost.

From the owner: We are a small locally owned hvac company. We pride ourselves on providing great old fashion…read morecustomer service. Tailored Air opened in 2021 to provide Hanover county and surrounding areas with worry free, high quality, service , and installation tailored to fit your needs, At a fair price. Call today to schedule a free estimate.

We own a little house built in 1958 in Colonial Heights. Working on this old house inevitably…read moreproduces all sorts of fun challenges. We've used Colonial Plumbing & Heating twice now, and on BOTH occasions they were excellent. The first time was to clear a clogged drain in the bathtub. The second time was the big job that involved a full replacement of the bathtub fixtures. When I tell you they replaced everything, I mean everything. The mixer tap, cold and hot water supply lines, gaskets, retaining nuts, connectors, etc. The work was flawless and that's 100% due to Landon. His communication was excellent throughout the job. He first tried to fix the dripping faucet for us. When that wasn't possible, he communicated quickly with an updated quote and explanation of what was needed. The work was then completed in a thorough and efficient manner. There are still true professionals in this day and age. You want it fixed right the first time? Landon with Colonial Plumbing & Heating will get you straight.

Office personnel I spoke with on phone were incredibly polite and efficient. Service personnel knew…read morewhat they were doing and performed the service I requested (a part replacement where I supplied the part) in less than 30 minutes. I only wish I'd known up front that Colonial Plumbing does not charge by the hour. Shame on me for not asking. I was surprised at how expensive it was and was told "this is the lowest priced task order we have." $287.50 which did include the trip charge. So . . . as long as the work you need performed is worth at least that much to you then you should be good - especially if you also use them for HVAC service - in which case I think they knock 15% off the price of their plumbing work. For what it's worth: We were only having the cartridge replaced in our kitchen sink (I already had the new cartridge). Colonial tells me their rate to replace the entire faucet and sprayer is only $10 more, but it doesn't seem I can apply what I've already spent on the cartridge toward the labor to replace the entire faucet - which is not surprising, since it will be a separate trip/task. (The parts are being provided direct to me by Pfister under their lifetime warranty policy, so Colonial isn't involved with that).

Had a problem with my A/C and a water spicket issue. Mr klimek himself did not come out. The men…read morecheck my A/C, when he hooked up the line a hiss released like several seconds . Probably lost enough Freon that it needed more added but they didn't add any . Outside spicket was clogged , took them about 5 min to clear . The bill was over $200 and my A/C still doesn't cool. I will call someone else before spring

Overnight the furnace in my attic started dripping through my ceiling. First thing this morning…read morethey're here fixing and evaluating. They have everything they need and are very professional. I couldn't be more thankful.

I called Airmaxx about five years ago because they were the highest rated on Trane's website for…read morecertified Trane repair in my area, and they have not disappointed me. AirMaxx has been consistent with skilled and friendly professionals for the five years they've been servicing my heat and air. Keri keeps my service on point so I don't have to worry about it. She's always friendly, easy to get a hold of, and returns calls quickly. The Airmaxx tech, Christian, has been out to my home a few times. He's always professional and it's a pleasure to see him. But honestly, all their techs have been like that. AirMaxx is the type of company that gives you a sense of community and trust.

My one year review. In November 2024, I acquired a residence constructed in 1962 and initiated…read moreplans to replace the existing HVAC system and ductwork. After conducting thorough independent research--including resources such as newhvacguide.com--I contacted multiple HVAC contractors. The process involved two principal challenges: the phase-out of R410A refrigerant effective January 2025, and the need to find a contractor with expertise in HVAC inverter technology. Airmaxx Mechanical distinguished itself with an informative website, and Josh stood out by taking the initiative to perform a Manual J calculation (unlike the others) without prompting. Furthermore, unlike other companies that dispatched only sales personnel, Josh personally oversaw the project and participated directly in the installation alongside his team. I also wish to acknowledge Keri for her exceptional efforts in sourcing the desired HVAC unit and her prompt, responsive communication regarding any inquiries.

Part 1/2- "The customer is always right." As a front desk agent promoted to front office manager…read morefor varying hotels over the past THIRTEEN years, the aforementioned quote is by far one of the most well-renowned and most inaccurate phrases known to anyone with a customer service career; my own being no exception. That being said, the customer most certainly isn't ALWAYS wrong either. My experience with Ecoair LLC this afternoon was nothing short of an extensive and horrendous nightmare. I transferred from another hotel back in October and only recently took on the responsibilities at my current property several weeks ago. While trying to get everything in working order and ensure that my property stays up to par with repairs so that we run as smoothly as possible, I solicited the assistance of my maintenance tech to help with trying to get an idea on what the damage was going to be financially in two separate areas of my hotel. The back office located between the front desk, and the laundry room utilized most frequently by my housekeeping staff. I compiled a list of 10 phone numbers from different HVAC companies and relayed the message that we needed to make it clear, all we were interested in for the time being was a FREE ("WITHOUT cost OR payment;" is the definition of that word, for those of you alongside Ecoair in dire need of a vocabulary lesson,) consultation. My tech sat in my office with me for HOURS making call after call after call. After flying through my list and going the extra mile by trying to compile his own, he had the misfortune of stumbling onto this company. After several minutes on the phone with their receptionist, Natasha, and reiterating REPEATEDLY that we were NOT looking to pay anything for this particular visit, just merely looking for someone to help us make an informed decision on how to proceed; she politely told him "There is NO consultation fee." Now, after that, I'll admit, she did disclose that for her technicians to make any repairs (again not what I asked for,) that it was $210/hour with a 2 hour minimum. I heard him again ask for reassurance that there would be NO COST for our company to have them come out and assess the damage, to which she happily obliged. We. were. THRILLED. Upon their arrival, I greeted them eagerly and showed them which parts of my facility I needed repaired. I did my best to provide anything they requested and had my maintenance tech show him any and/or every room they inquired about while simultaneously trying to maintain my own job responsibilities and stay out of the way as much as I possibly could. A couple of hours later, Matt Mayo, the technician is suddenly standing at my desk. As I'm watching him intently interact with his phone while anxiously listening to some of the details of his findings and inquiring as to whether or not he had the ability to send me the photos he took of what he found, it was in that moment that he chose to let me know that he would be attaching said photos to the "invoice" ($420) that he was finishing up for me. The moment that word left his mouth, I became highly agitated as MY manager, MYSELF, and my maintenance technician had ALL, at every step, every opportunity made it very clear that I was ONLY looking to find out a "WHAT" before we tackled the "how," "when," and "HOW MUCH" for a Klondike bar. Those of us with a background in customer service recognize that you can't make everyone happy. Occasionally, unhappy client(s) merely need someone, (anyone,) to hear that they're angry and to just be quiet and listen. I maintained my composure, I didn't raise my voice, and I remained respectful as I vocalized with who, why, and what exactly I was upset about. After I explained to him that no one had informed me that there would be charges incurred for this visit, that myself as well as my colleagues were more than abundantly clear about what I was looking for, and that his receptionist "Natasha" in the future needed to clarify more directly that "there is no consultation fee" " ACTUALLY meant "We don't provide free consultations..."

Really trustworthy!! With all the changes in the upcoming months in the HVAC industry, they really…read moreconvey the different elements involved with the new technology that is coming out! Your needs could not be better met!

I've been a customer for 20 years. Nine years ago, they replaced the current heat pump/AC system in…read moremy house, and I've had a maintenance plan with them off and on since. The AC stopped working during the hottest week of the year. (Of course.) The good: they answered the phone quickly and nicely. A tech was assigned to come out the next day, and he did. He knew his stuff, and was super-nice. When I eventually had the unit repaired a few days later, this tech, too, was very knowledgeable and nice. Everyone I talked to or worked with was both knowledgeable and nice. People called back when they said they would, and showed up when they said they would. It feels weird giving compliments on what SHOULD be minimum expectations, but it doesn't feel like many businesses care about that kind of stuff today. It's clear that they do. And I am thankful for that. I am also thankful for their ability to get parts pretty quickly. It helps to be an older company with connections. The bad: the prices are, plainly and simply, gouging. I mean, ASTRONOMICAL. Like a blow to the face. I received an alleged "discount" because I had a maintenance plan, and even that amount was super-high, meaning that the price I would've been quoted without the "discount" was (again) astronomical. Of course I was desperate (98° temps with 85% humidity causes that desperation), and felt because they had experience with the unit and the parts were covered under warranty, that it would be quicker to go with them. Had I not been desperate, I would've shopped around. Quotes are done by job, and not by the hours on the job, and I realize that. More knowledgeable techs will take less time to do work, and I realize that, too. It was still high. I made the choice, and I don't think I would make a different one if I went back in time.

Of course the HVAC goes out at 6pm on Friday. I called the office at 10:47pm and a live body…read moreanswered the phone! A repairman came out Saturday morning. A new system was needed. The salesperson came out Saturday as well. We went with a variable system, had it installed first thing Monday morning and our house was cool again. Everyone we worked with was wonderful!

They do more work than dryer appliance servicers do, so hire these guys instead, because they will…read moreclean the whole thing. Also they wore little booties, so as not to track thru house, came on time, (little early, but ok) and got work done fast. Before they left they turned on dryer to make sure it worked, and it did. I had clothes dryer ductwork cleaned (reasonable), not HVAC air ductwork, which they also do, plus they change out boots under vents in floor if you need that too. So I think I will use them again in the future for those other things. They seemed to know what they were doing, but time will tell.

This is hands down one of the best companies that I have ever had the pleasure of doing business…read morewith. The work crew are well trained, and the lead man is knowledgeable well trained and very professional . I hired them to to clean my duct work ( after another company had let construction dust get into my a/c - heat central air intake vent ) They cleaned and videoed every duct pipe thoroughly - taking pictures as they go along - they use a type of tool that cleans the duct work out and at the same time a vacuum suction that cleans out the ducting I had a great experience and recommended them to anyone needing their duct work cleaned .