Small family owned business, with reasonable prices on appliances and in good conditions for low…read moreincome customers. I can not afford new so this location is perfect for me.

This place is exactly where you want to go for an appliance. The selection is amazing and the…read moreshowroom floor is very spacious with things on it I had no idea even existed. The technology in appliancees has come so far now. I financed an LG all in one machine Washer+Drier for $150 down I had a $2,000+ space age feeling, clothes and linen pampering machine. It is so crazy, the stuff goes in dry and comes out dry and clean and softer thannI have ever felt something come out the drier. This thing uses a heat pump to gently heat and pull the moisture out your stuff. Amazing, no vent pipe and no extra space being taken up by a whole additional machine. Thing even uses a standard 120 Volt plug like anything else you would plug in. No more wild, huge 220 Volt plug and special outlet and an electrician to install the outlet and breaker. EZPZ is an understatement. Only thing this place needs is the appliances to be hooked up so the salesman can give a proper demonstration. Also the salesman need to be more knowledgeable about the technology. If you do your own research then you're straight.

Extremely disappointed with this store on Broad Street in Richmond. Paid last Friday for appliances…read morewith a promised pickup by Tuesday. It's now three days past that, and they keep stringing me along with "it's tomorrow" every time I call. No callbacks, no support, nothing. Their carelessness is costing me real money--my renovation is stalled, I can't finish the job and get paid, already paid for. Terrible customer service. Avoid this place.

I bought a stackable washer/dryer from Lakeside about 6 years ago. I was assured that Lakeside…read morewould provide maintaince (not free). The washer was making loud sounds so I called and tried to make an appointment. I was told they do not service stackables. Sold me on stackable then left me hanging. Previously I purchased a refridgerater, stove, washer and dryer from Lakeside-I will never buy from them again.

If you buy from here hope your appliance doesn't break. Bought an Asko dishwasher in December and…read moreit stopped working on February 16th. Believe the other bad reviews about their customer service, now under new management Jason Medico, sales Casey Franz. We went over a month of downtime and zero proactive communication from the store. It shouldn't the customer's job to chase down management for updates on a defective product. On March 2nd RVA Repairs, Lakeside's Asko service third party came for ten minutes and said they didn't know the problem and said would order a new main board, UI board, and latch but wasn't 100% sure that would fix it which would also be another two week turn around time to order/ship the parts and fix. Ended up having Asko send a replacement on March 9th with Lakeside Appliance's contractor who they've worked with for "over 30 years" to install it the next week. No service window was provided for when the plumber contractor would come to install new dishwasher. Had to call Appliances on Lakeside to contact them to let me know when the installation time window was. Kevin, the contractor, scratches the front of the dishwasher right off of the van and scratches the doorhandle while installing it. Avoid this store if you value follow-through and reliability.

I purchased a mattress from this location because it is advertised that it is same day delivery. I…read morewas told before making a contract that it could not be delivered today because there delivery team was on vacation. I was told they used other contract workers but someone would reach out to them to see if it could be delivered sooner. When I got home 2 hours later I felt I really needed the mattress on the same day so I wanted out of the just made contract to choose another location. When I called back I was able to talk to Steven Gulati a salesman that works there. He was absolutely thorough on canceling my order and used absolute A1 customer service in doing so. Steven spoke clearly, he listened closely to all details and made sure he got all my information correct the first time. Steven was patient, friendly and moved swiftly!! I appreciate his help and his courteaousness in the matter. For customer service alone I would recommend this company! Thank you Steven!​

Went looking for microwaves and the gentleman working was very put out we were there and asking him…read morequestions( which he did not know the answer to) . Was not friendly and just seemed disgusted by us. No rapport and was condescending. We finally just walked out of the store. That is plain craziness to think we need to invest money in an every day appliance and they did not want to answer our questions , and help make the sale.Definitely their loss, and we will not be going back there when we need furniture.

rental department is rude, unprofessional, and adds hidden fees to rack up extra money with no…read moreprior warning. I will never rent or buy from this store again and I recommend you don't either.

After waiting outside for curbside pickup for 30 minutes and 2 phones call to customer service…read moreasking them to bring my order outside...they forgot something in my order and i had to return the next day. when the lady brought my items out she did apologize and say the runner had called out, but during this pandemic where curbside is crucial for most people, and home improvement stores are extremely busy..why only have one runner??? makes no sense

We bought a bathroom vanity and it is gorgeous! The best part was the delivery. Although not…read morerequired, the driver helped my husband put it in the house. We tried to tip him and he would not take it. You don't find that often. I'll admit they aren't overly helpful in the showroom but I guess they aren't really a place that customers typically walk in and buy. We knew what we wanted so luckily we didn't need much help outside of just writing up the order and we did have to wait a bit for that. I was going to buy it online but I really try to buy in brick and mortar if I can. The receptionist was nice and offered us water which is a nice touch. They definitely don't actively try to sell you anything. but the showroom is pretty and the delivery was perfect!

I'm not surprised that this location only receives one star. I just encountered the telephone…read moreassociate as I had an inquiry. She was extremely rude. The telephone inquiry I made at their OTHER Richmond location was with a lovely lady who couldn't have been more helpful.

Found parts for appliances, my refrigerator reasonably priced and most importantly available now.read more

I was recently doing work for my aunt. After fixing her doorbell, she informed me her drain hose on…read moreher washer was leaking. I removed it and found a split in the hose. After leaving a plumbing supply with no luck, being told I have an unusal one, I "found" Cashwell's in my search and rushed up there as it was late afternoon. As soon as I walked in they saw what I needed and had it in stock. They saved the day for my aunt and got be back home quickly! Cashwell is my new go to place for parts!