This is the place to come for great prices. One-on-one care and personalized attention, and trusted…read moreadvice. I have purchased so many appliances from this place, to include some for my daughters. This is better than one of those big box stores (Low-s or Hom- D-pot). You might get appliances installed the next day, but you really can't trust the installation. The Appliance Place has certified employees who know how to install washers, dryers, refrigerators, stoves, and ovens. I have bought all of these, to include a garage fridge which works well in cold weather in the winter and in hot weather in the summer. I won't go anywhere else!

Nice but pricey! We got the speed queen commercial laundry machines that were commercial grade…read morequality. James was awesome with his sales and service expertise. This appliance store isn't like those big box stores where personal customer service is "dryer" than plain toast! Here you get primo customer care and support! So, the prices are worth the extra "change"! Next time we need to upgrade our kitchen or laundry appliances, this is the place to go!

Small family owned business, with reasonable prices on appliances and in good conditions for low…read moreincome customers. I can not afford new so this location is perfect for me.

Our dishwasher was delivered installed today. We were so impressed with the delivery person,…read moreHunter. Timely, courteous, friendly and overall a real nice personality. It was delivered from the Midlothian store. Hire more Hunters!! We had some initial difficulties with the first Delivery person. But worked with store person Reggie and Bylan( I think) and got it sorted out for delivery today 2/13 . Thanks all, and Hunter Scott was awesome

Ordered a microwave and was told in 3weeks it would be there for pickup. three weeks later never…read morereceived a call from anyone at the store so I called and it turns out they won't have one in store for six months.. no one bothered to call me and inform me of this !!! Horrible Customer Service take your money elsewhere!

Our dryer died. It…read morewas unexpected only because we expected the washer to go first. I spent hours looking at reviews, applying for a box store credit card, loading up my shopping cart with extended warranties and parts only to come to the very end where the box store indicated that the product I wanted could be delivered, but there was no professional installation available. Say what??? Everyone knows that if you don't have their installers handle the installation, the moment you try to use that extended warranty that you've purchased they will tell you, "the warranty was voided by the installer." NOPE, not going to happen. So I came on yelp. Appliances on Lakeside had great reviews, was local, and nearby. Couldn't ask for more. We walked into the store and were greeted immediately. Mr. Ray came over to help us. I explained that I was looking at their GE machines on-line and we wanted to purchase a washer and dryer. I went from the top-of-the-line to a "lower" model because I really didn't want all the bells and whistles (15 functions???? I need maybe 3 and no, I don't need wifi because honestly, I don't care if my wash is done - I'll move it to the dryer when I get to it). Mr. Ray looked up the machine I was interested in, and while it was going to take at least 3 weeks for delivery, the price was even less than what was on the show room model. I like less. The installation (professional!) along with the recycling of the existing is all one price. The parts (new hoses are a must) were less than the box store. The warranty (same amount of time and basically the same price) is actually BETTER than what the box store covers. I'm liking local. I like walking out of a showroom happy about my purchase.

I bought a stackable washer/dryer from Lakeside about 6 years ago. I was assured that Lakeside…read morewould provide maintaince (not free). The washer was making loud sounds so I called and tried to make an appointment. I was told they do not service stackables. Sold me on stackable then left me hanging. Previously I purchased a refridgerater, stove, washer and dryer from Lakeside-I will never buy from them again.

I purchased a mattress from this location because it is advertised that it is same day delivery. I…read morewas told before making a contract that it could not be delivered today because there delivery team was on vacation. I was told they used other contract workers but someone would reach out to them to see if it could be delivered sooner. When I got home 2 hours later I felt I really needed the mattress on the same day so I wanted out of the just made contract to choose another location. When I called back I was able to talk to Steven Gulati a salesman that works there. He was absolutely thorough on canceling my order and used absolute A1 customer service in doing so. Steven spoke clearly, he listened closely to all details and made sure he got all my information correct the first time. Steven was patient, friendly and moved swiftly!! I appreciate his help and his courteaousness in the matter. For customer service alone I would recommend this company! Thank you Steven!​

Went looking for microwaves and the gentleman working was very put out we were there and asking him…read morequestions( which he did not know the answer to) . Was not friendly and just seemed disgusted by us. No rapport and was condescending. We finally just walked out of the store. That is plain craziness to think we need to invest money in an every day appliance and they did not want to answer our questions , and help make the sale.Definitely their loss, and we will not be going back there when we need furniture.

rental department is rude, unprofessional, and adds hidden fees to rack up extra money with no…read moreprior warning. I will never rent or buy from this store again and I recommend you don't either.

After waiting outside for curbside pickup for 30 minutes and 2 phones call to customer service…read moreasking them to bring my order outside...they forgot something in my order and i had to return the next day. when the lady brought my items out she did apologize and say the runner had called out, but during this pandemic where curbside is crucial for most people, and home improvement stores are extremely busy..why only have one runner??? makes no sense

We bought a bathroom vanity and it is gorgeous! The best part was the delivery. Although not…read morerequired, the driver helped my husband put it in the house. We tried to tip him and he would not take it. You don't find that often. I'll admit they aren't overly helpful in the showroom but I guess they aren't really a place that customers typically walk in and buy. We knew what we wanted so luckily we didn't need much help outside of just writing up the order and we did have to wait a bit for that. I was going to buy it online but I really try to buy in brick and mortar if I can. The receptionist was nice and offered us water which is a nice touch. They definitely don't actively try to sell you anything. but the showroom is pretty and the delivery was perfect!

I'm not surprised that this location only receives one star. I just encountered the telephone…read moreassociate as I had an inquiry. She was extremely rude. The telephone inquiry I made at their OTHER Richmond location was with a lovely lady who couldn't have been more helpful.

Found parts for appliances, my refrigerator reasonably priced and most importantly available now.read more

I was recently doing work for my aunt. After fixing her doorbell, she informed me her drain hose on…read moreher washer was leaking. I removed it and found a split in the hose. After leaving a plumbing supply with no luck, being told I have an unusal one, I "found" Cashwell's in my search and rushed up there as it was late afternoon. As soon as I walked in they saw what I needed and had it in stock. They saved the day for my aunt and got be back home quickly! Cashwell is my new go to place for parts!

We used this company to buy our Wolf induction cooktop, downdraft, and a Subzero wine fridge. Nick…read morethe owner was very patient with me and my wife as we went through all our ideas with him about renovating our kitchen. He has a large showroom, and we also went to the Wolf/Subzero distributor's showroom downtown. His installer Joe came out and measured everything and explained to me what I needed to change on our "island" to make the new appliances fit. When install day came everything went in just like it was planned, with Joe and Tim as the install team. Based on my experience, I would recommend Appliance Contract Sales to others.

Go elsewhere. Order of several kitchen reno appliances was wrong and late, despite being ordered 3…read moremonths in advance. Appliance knowledge is weak, selling high-end appliances and custom fits they don't truly understand. Owner Nick was a nightmare to work with as well, so no escape hatch when the order goes sideways. Got a price match and much better (and timely!) service from Appliances on Lakeside. My observation is they care more about builders than consumers and homeowners. So if you're a homeowner, skip this biz.