Used Acme recently for very nice wood stove for a contracted project. It was a great experience all…read morearound. From initial pricing to talking installation details/nuances, to the actual technicians who installed the unit, very easy and smooth process. Will hopefully work with them again.

Neil was awesome we came in to this place for some wood burning stove gaskets. He had a bunch of…read morerope gaskets for the stoves. Helped us out. Was very friendly and professional. We bought the 3 types of gaskets we needed. 2 rope gaskets for our window frame in our stove, (1 was for the vent area and 1 was for the glass that went inside of the frame) that was the 2 rope gaskets and then the 3rd one was for our Door hatch to the stove. So 3 total. I removed it from our stove to bring in the gaskets to match up what we needed. Neil said that definitely helped him figure out which ones we need. I'm glad I did cuz there was 3 different types needed for our stove. Thank you Neil. You are awesome.

Caveat- have not used their services so cannot attest to quality of actual work. However, I have…read moresubmitted online forms, called multiple times during business hours over last 4 days to try and get a quote. I have not received any form of communication on their behalf. Even a "thanks for calling, we are busy" is a professional touch. Given the limited number of fireplace maintenance folks in town, hoping they reach out and remedy this and I can change my review.

I have two gas fireplaces that had difficulty lighting. I called Wooden Sun to service the two…read morefireplaces. Wooden Sun cleaned electrical junction switches, including wall switch and told me the fireplace was igniting consistently. Was told that further problems might indicate a failing valve...whatever that is. Wooden Sun told me the den fireplace was not generating sufficient millivoltage to light the burner. They cleaned this one too, but said the mill voltage was still low and would recommend replacing the pilot assembly as first step and to replace valve as suggested for living room fireplace. I agreed to replacing pilot light assemblies for both fireplaces. But was told they didn't have parts with them in their truck and would have to return. The service call fee was $165 and Wooden Sun advised me that second service call to bring parts they didn't have with them would be an additional $165 service call fee. I objected to paying for two service fees. I was to that pilot light assembly cost would be $400 each plus service fee of $165 plus labor. The afternoon of their service call both fireplaces stopped working and would not ignite after repeated attempts. I called Tiger Fuel after Wooden Sun would not return to correct their failure to perform and service for my two fireplaces. Tiger fuel replaced pilot light assemblies in both fireplaces for under $200 each, and the fireplaces have ignited consistently since without issue. I would not recommend Wooden Sun as a service repair for gas fireplaces.

We used this company to buy our Wolf induction cooktop, downdraft, and a Subzero wine fridge. Nick…read morethe owner was very patient with me and my wife as we went through all our ideas with him about renovating our kitchen. He has a large showroom, and we also went to the Wolf/Subzero distributor's showroom downtown. His installer Joe came out and measured everything and explained to me what I needed to change on our "island" to make the new appliances fit. When install day came everything went in just like it was planned, with Joe and Tim as the install team. Based on my experience, I would recommend Appliance Contract Sales to others.

Great experience end-to-end working with Appliance Contract Sales. Our dishwasher died and after…read moreshopping around, found that ACS had Miele models on-hand in their showroom. We bought one that has been perfect. Several months later, we did a major kitchen renovation and went back to ACS for a full line of new GE appliances, from range to fridge and hood vent. Excellent knowledge of not just their products but which to choose based on our budget and which have the best support, etc. They sent model numbers and documentation directly to our builder to ensure the new cabinets would fit perfectly. Recommend.

This place is fine if you don't have to do anything but buy something and ring yourself out or need…read moresomething minor from someone, but if you need anything significant that takes any sort of effort, you might as well just leave and go somewhere else. My gut reaction is that their store leadership is terrible, but the rest of the Home Depots in the Richmond area are just as bad (and some are worse). I've come in here looking for one of the last remaining items in the store several times only to walk out empty-handed because they can't find their own products. Once they get below 5 of anything remaining in the store, they won't have a clue where to find any of them, so you might as well just go to Lowe's or to Ace Hardware. When this happened again recently, I went to Ace Hardware and found what I was looking for with no issues (ironically only two of what I was looking for in that store, and it wasn't a problem at all). And let me tell you, expecting them to deliver large orders is about as hopeless as it gets because they will mess it up, lose it, or damage whatever it is. I've had no less than four deliveries over the past 5 years that have arrived late, not arrived and had to reorder, and/or has arrived damaged. It's clear that their delivery guys just don't care enough to do their job properly. I would say they don't get paid enough to care, but for the results they are providing, they're getting paid way too too much. One moderately large order last year was delivered to a random home 10 miles away for some reason, and that homeowner was angry because they just dropped it and blocked off the driveway (that's what I call two birds with one stone). When I finally got my order, half of the lumber was damaged, and I received NONE of my 10-sheet plywood purchase. They pinned it on the Intown store (probably likely, but it was still purchased through this store), and they transferred me to them. They found my plywood, but it was only half of the order and couldn't find the rest. One of the sheets I did get was damaged, so here we go again. At some point while trying to clear up the issue, the store rep told that the issue was my mistake because I didn't actually order all of the items correctly (despite doing it in the store, and despite me looking at a printed copy of my invoice with the correct items... that apparently she couldn't find). She told me I had to place another order that wouldn't arrive for another two weeks. I placed the order and reminded her that I wasn't happy to AGAIN have to deal with another of their mistakes. In doing so I said "It's complete bulls - - t that y'all can't get your stuff together and I always have to jump through hoops to make it right." She cancelled my order and said she didn't have to fill my order because I used vulgarities, and she hung up on me. I've had whole-order deliveries cancelled without notifying me too. They'll just cancel an order, make no effort to call, and then they say they called and left a voicemail (despite that being 100% "fabricated truth"). I ordered a dog kennel a few years back, and it never made it to me. Over a month after ordering the item, I had to disprove blatant lies the store told an online rep, and once he realized I was telling the truth, he gave me a full refund. A month after that, a 300 lb box 6ft by 3ft was blocking my driveway. Inside the mangled box was the destroyed dog kennel that "never existed." Today they delivered a make-up order of one of their mysteriously-cancelled deliveries (the small items were all delivered last week, but the large items, the six 10-ft-long items I paid $80 to have delivered, they were cancelled, and I had to place another order for those), and the guy today never made any attempt to come down my driveway to deliver the items (10-ft metal drip edge/flashing). He simply propped the item up on my address sign beside the road and left. I have a 500 ft driveway that is plenty wide enough for large trucks (we have them here all the time), and we have a very large turn-around area for trucks by our house, but sometimes the driver will walk down the driveway to check it out. Not this guy today! It was drizzling, so I watched him pull the flashing out of the truck (and bend it all to hell because he didn't know how to lift it), and just leave it beside the road. This store is terrible, and the Intown store is terrible. Maybe the rest in this area are fine, but if you need them to anything more than just exist, go somewhere else.

I was about to purchase 3 gal of decking material. I asked the paint associate to put them in the…read moreshaker for me while I picked out a brush. I picked out my brush in 2 min. The brush section is 10 ft away from the shaker. I watched him move the cans across the counter and he said they were ready. I said it's only been 2 min and he couldn't have shaken them. He said it only take 30 seconds to shake. Lie. I watched him but figured I'd just get a managers opinion. He followed me to customer service and stared at me in an intimidation move. So I left. Figured I'd just leave a review. This associate was 50-60 with long grey hair and a baseball cap. Avoid.

Wanted to love this place. Everyone I met with was so helpful and so knowledgeable. Gave me all the…read moreinformation I needed, seemed to really want to help. Joey came out for a quote and said I would hear back that day. 3 days later I called/emailed, no response, 5 days later, was told quotes take 7-10 days... was a little upset but no worries, 12+ open weekdays out now (they're open on Saturdays but not even counting those) never got a quote. Don't feel like I should need to keep calling to give someone my business so went with someone else. Again super knowledgeable but not responsive after the fact.

We went to Bon Air Hearth, Porch & Patio to compare prices for a replacement open log fireplace…read morekit. Our system was old, and I wasn't sure that it was repairable. The salesman Terry showed us options for various open log kits and price ranges. When I described our system to him, he recommended that I call a repair person to see if it was repairable for about 1/5 the cost of a new system. Although we haven't determined it our old system is repairable or not, I want to point out that Terry was not at all the typical high-pressure salesman and suggested what could be a substantial savings. Just thought I'd share our positive experience.

I've used Guirkin for 20 years (at least) for HVAC & Heating installations and repairs. They…read morereplaced my hot water heater about 2 years ago and it did't take long and gave a quote that they stood by. This April they replaced by 19 year old HVAC system that they had also installed. Quote was honored to the penny even though there were some unexpected issued, I had also gotten other quotes and sometimes it not about how much you are spending but the level of confidence I had in Andy & Wes. They couldn't have provided better service while working in the rain. They cleaned up the areas they were working in and took all trash aways also. I was hesitant about getting unit replaced in April and with the temps we are currently experiences I'm glad I didn't wait.

what happened, Tommy? I used to love Guirkin- they were so reliable. I'd used them exclusively…read moresince moving to Richmond in 1999. Now I can barely reach them. When I was able to make an appointment, the plumber never came. No call to reschedule and when I called to get a new appointment they didn't answer. Voicemail wasn't returned and I still haven't heard anything days later. I'll be calling someone else. This is sad.