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    Pleasants Hardware

    4.2 (6 reviews)
    Open 8:00 am - 8:00 pm

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    Recommended Reviews - Pleasants Hardware

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    4 years ago

    Finlay Street - Mature knowledgeable staff. Always helpful and I typically find what I need. Not a huge box store, which is nice.

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    16 years ago

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    406
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    6 years ago

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    7 years ago

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    5 years ago

    Helpful 1
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    13 years ago

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    Ask the Community - Pleasants Hardware

    Little Appliance

    Little Appliance

    2.7
    (24 reviews)
    0.5 mi
    $$$

    If you need one of your GE appliance to be serviced, do not contact Little Appliance. We have a GE…read moretop of the line Dishwasher where the dishes and plastic containers on the top shelf would no longer be dry after a wash cycle. The tech guy who visited with us, in no uncertain terms, informed us that we are using the wrong soap and also asked if we opened the door after the wash cycle was complete. We told him that we did not since we turn the dishwasher on before going to bed. Well we changed that habit once to find out that opening the door after completion of the wash cycle was complete and it made no difference!! He also wanted to know how old the unit was and when he was informed that it was 10 years, he suggested that we get a new washer! We ended up contacting a different service agent and they found that one of the PC Boards went bad. More than likely the Little Appliance Service Tech gave us this idiotic solution recommendation is because he did not want to be troubled with having to move the dishwasher out of its recessed location to check the electrical circuitry and then have to pretty much disassemble the unit from the inside, which took a lot of patience and some doing by the new guy! The new PC Board was installed and now our dishes and plastic containers are once again dry after a completed wash cycle. The new guy also informed us to empty a container of white vinegar once per month to keep the system clean!

    Sean of Little Appliance came by and fixed my 5 year old KitchenAid dishwasher - I declare it works…read morebetter now than when it was new! I couldn't be happier with the service I received. I wholeheartedly recommend Little Appliance to anyone looking for great repair service at a fair price in the area.

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    Little Appliance
    Little Appliance

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    Little Appliance
    Wooden Sun

    Wooden Sun

    3.6
    (13 reviews)
    70.8 mi

    Caveat- have not used their services so cannot attest to quality of actual work. However, I have…read moresubmitted online forms, called multiple times during business hours over last 4 days to try and get a quote. I have not received any form of communication on their behalf. Even a "thanks for calling, we are busy" is a professional touch. Given the limited number of fireplace maintenance folks in town, hoping they reach out and remedy this and I can change my review.

    I have two gas fireplaces that had difficulty lighting. I called Wooden Sun to service the two…read morefireplaces. Wooden Sun cleaned electrical junction switches, including wall switch and told me the fireplace was igniting consistently. Was told that further problems might indicate a failing valve...whatever that is. Wooden Sun told me the den fireplace was not generating sufficient millivoltage to light the burner. They cleaned this one too, but said the mill voltage was still low and would recommend replacing the pilot assembly as first step and to replace valve as suggested for living room fireplace. I agreed to replacing pilot light assemblies for both fireplaces. But was told they didn't have parts with them in their truck and would have to return. The service call fee was $165 and Wooden Sun advised me that second service call to bring parts they didn't have with them would be an additional $165 service call fee. I objected to paying for two service fees. I was to that pilot light assembly cost would be $400 each plus service fee of $165 plus labor. The afternoon of their service call both fireplaces stopped working and would not ignite after repeated attempts. I called Tiger Fuel after Wooden Sun would not return to correct their failure to perform and service for my two fireplaces. Tiger fuel replaced pilot light assemblies in both fireplaces for under $200 each, and the fireplaces have ignited consistently since without issue. I would not recommend Wooden Sun as a service repair for gas fireplaces.

    Photos
    Wood stoves by Pacific Energy, Blaze King, Vermont Castings, Regency, Dutchwest, HWAM, and Amestii.
    Wood stoves by Pacific Energy, Blaze King, Vermont Castings, Regency, Dutchwest, HWAM, and Amestii.
    Valor Portrait gas fireplace with coal basket and windsor arch front and Fires of Tradition mantle.
    Valor Portrait gas fireplace with coal basket and windsor arch front and Fires of Tradition mantle.
    A Regency Hampton HI305 insert displayed with Collinswood custom mantel.

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    A Regency Hampton HI305 insert displayed with Collinswood custom mantel.
    Lowe's Home Improvement

    Lowe's Home Improvement

    1.6
    (43 reviews)
    0.7 mi
    $$

    I came with my partner to grab a few things that we needed for some personal projects, including…read morefixing a table with some long screws and making a mobile pull-up bar to stretch across the kitchen island. While walking through the store, we were headed theough the appliances section when a woman working there asked if we needed help. I said, "We're looking for some galvanized pipe, are we headed in the right direction?" and she confirmed that, yes, we were. In the plumbing section an older gentleman asked if we needed help and I told him that I think we're almost there. He also confirmed and sure enough, it was the next aisle over. I generally like to find things myself, and if I need help, I'll ask. Up to this point, the employees were catching that vibe as well. Something I would term as "common sense." So already I'm impressed more by these employees than most stores I visit. The pipe was more expensive than I thought it would be, and the drill bits and other hardware seemed reasonably priced to me. All in all, I would say Lowe's seemed fair and competitive. At checkout, the woman watching the self-checkout registers was very kind, offering customers who were waiting to check out with her if they had a card. She also noticed that my hand were dirty from handling the steel pipe and offered paper towels and hand sanitizer to me so that I could clean my hands. It worked nicely and she even gave me another paper towel to dry them with. The parking lot was gross, and I attributed that to the shoppers and the litter they discard so nonchalantly. The inside of the store was pretty clean overall for a hardware store. There were a few items missing here and there, but I found everything that I needed during our visit. I didn't see anything that gave me the impression of a one and a half star rating.

    I am writing about the egregious, heinous substandard customer service and disregard I have…read morereceived from Lowe's Delivery call center whose number is 804-406-6100, the management at Lowe's store located at 4551 S. Laburnum Avenue, Henrico VA (Sandston location), and their delivery company. The complete lack of competence, professionalism, rudeness, ignorance and sheer utter ineptitude I have endured from the Lowe's staff, delivery driver, and customer service is something that is unmatched. I have endured 3 days of lost work accommodating 3 failed deliveries by Lowe's and I demand to be reimbursed for half the cost of the dryer due to my lost work, and incompetence of the Lowe's staff and delivery drivers. On July 23, 2026, I went into the store located at 4551 S. Laburnum Avenue, Henrico VA and ordered a washer and dryer. I also ordered the installation parts for both the washer and dryer to be installed into my home. See the attached receipt. On July 26, 2026, the delivery driver bought the washer and dryer to my home, but the dryer was missing a part on the dryer that prevented installation. Lowe's lacked due diligence in checking and ensuring that all parts were attached to the dryer to ensure a smooth installation. This was a fault of Lowe's in lacking due diligence to ensure that the needed parts were attached to the dryer. Lowe's sent a damaged dryer to me. The delivery driver returned the dryer. I called Lowe's at 804-406-6100 and talked to a very rude lady who insisted that it was not the fault of Lowe's. This is an unimaginable lack of accountability she displayed in debating with me back and forth for about 10 minutes as to why this is not the fault of Lowe's. This here, was a flagrant display of unprofessionalism. As the customer, I am entitled to receive the product I purchased, and if I am purchasing it from Lowe's, I expect Lowe's to deliver a functional, new product. This went completely over her head, and her mindset does not entitle her to work in any customer service capacity. The person I talked to processed the return as an exchange, instead of redelivery. By processing the return of the dryer as an exchange instead of a redelivery, she blocked the redelivery of the installation parts that accompanied the dryer to be installed on the next day, July 27, 2026. Additionally, the delivery dryer that had delivered the dryer on the previous day, July 26, 2026, failed to leave the installation parts at my home after I told him to, and after he became aware that a dryer will be delivered the next day. So again, on July 27, 2026 a rude, unruly delivery driver delivered the dryer without the installation parts. I fault both Lowe's and the delivery dryer, because within the context of his duties, he should be aware that a dryer needs to be installed and that a dryer without being installed is completely useless. This driver failed to ensure that he had all the necessary parts to install this dryer by calling me ahead or checking with the store. When I exposed his lack of diligence, he threatened to take the dryer back to the store without my agreement and lied on me saying that I said I did not want a dryer. The delivery dryer is a complete and utter liar, to which I had to call the police because at that point, it would have been theft to return the dryer without my consent, since I had purchased the dryer and it was within my possession. The delivery driver that came to my house on July 27, 2026 asked me to show him my receipt confirming that I purchased the installation parts only to refuse to install the dryer using his emergency hardware, that he is obligated to carry with him. I do not believe the driver had the emergency parts in his possession, but regardless of whether he had the emergency parts or just blatantly refused to install the dryer, he breached his obligation of delivering and installing the dryer at my home on July 27, 2026. Egregious Service! During this chaos, again I called Lowe's customer service at 804-406-6100 and told him the situation. He instructed the delivery driver to install the dryer with his emergency tools. The driver refused. After the driver refused to do my installation, the representative at Lowe's again rescheduled delivery on 7/28/2026 again without INCLUDING THE INSTALLATION PARTS IN THE REDELIVERY ORDER. Thus, on the 3rd day, there would have been another delivery WITHOUT THE PARTS. This is a complete waste of my time and utter disregard for my time, causing me to be off work to accommodate this foolishness. EVERYONE INVOLVED DISPLAYED A SEVERE LACK OF PROFESSIONALISM AND COMPETENCE, EXHIBITED RUDENESS AND UTTER DISREGARD FOR MY TIME. On July 27, 2026, I called the Lowe's dispatch at the number above and discovered that the installation parts were not, once again, included in the delivery order scheduled on July 28, 2026.

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    Lowe's Home Improvement
    Lowe's Home Improvement
    Lowe's Home Improvement

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    Pleasants Hardware - hardware - Updated August 2026

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