I really enjoy coming here every week for a new game. The people are really nice but it does not smell good. It is also over priced but I'm a member so that is worth it. Keep up the good work! read more

Great little electronics store near colonial heights. They offer a variety of gaming stuff, including some retro options (gameboy, NES, Nintendo DS). I was able to source a brand new battery for my old gameboy for a reasonable price here. My favorite part was the ease of ordering online for pick up and being able to pick up my items super seamlessly. The workers here are all super nice and were willing to provide quotes on repairing some old consoles I have as well. This is a great option to check out if you're looking for some harder to find retro electronics or need your old gameboy, Playstation or other system to be repaired! read more

Made an online order from their website and the very next day my order was canceled smh. Waiting for my refund after speaking with customer service. I was told my order looked like a high potential of fraud. Biggest waste of my time and now i have to contact my bank about the issue because i tried to order a $65 game. Horrific experience to say the least. read more

I started going through laptops in college. It would seem like as soon as the warranty expired I would have issues. My son suggested I take my laptops to Hotspot Electronics to have them repaired instead of constantly replacing laptops. For a small fee, they diagnose your laptop and give you the option to have it repaired, but if it isn't worth the expense, they sell nice laptops that you can purchase. Well I bought a new laptop about 15 months ago to facilitate community trainings, so I rarely use it. Last week, I couldn't get it to charge:( I panicked and slipped in the YouTube rabbit hole and thought it was the power port. Heck! It seemed wiggly to me! Then I started a cart on Amazon with the tools I needed and a replacement power port. I didn't checkout, instead I called my son the next day and he said....Please just take it to Hotspot! SMH! I took his advice, and as I stood at the counter explaining the issue, saying of course I am not technically inclined but I am sure it's the power port or battery. The Hotspot rep said, let me try charging it. I was like okay but the light won't come on:( OMG! Why did she open the lid and hit the button and my laptop came on! Ugh! Come to find out since I own so many freaking laptops, my behind was trying to charge it with the wrong cord!!! God bless Hotspot! They are honest, highly skilled and so eager to help their customers! Lesson learned! No more googling when I can take a quick trip over to Hotspot! Nobody does it like Hotspot! I appreciate you guys so much! No worries! I added a color code to my new cord:) I appreciate you all so very much! Folks! Don't Google! Nope! Take to them! Trust me!:) The new power cord I bought has 15 attachments! No more navigating a mountain of stored cords! Hotspot Electronic is soooo awesome! read more

Everything goes well it's one of my son's favorite stores. And he finds all his gamer games and consoles. They are always friendly and professional and a lot of times they have special discounts. Five Stars Topflight easy. read more

Girl went to see about the charging port they took phone in the back and when they brought it back the screen was shattered and the said it was broke when she brought it in which it wasn't read more

Pretty cool place. Decent retro game store. Need I say more? Okay if you insist.. Found out about this place on random post on facebook. Guy working the register was friendly when we came in. He was working on cleaning up a new sega CD they just came in plus a lot of games to make them more presentable. They have games for many consoles going all the way back to Atari. They were a little high but it is nice to support a local business versus gamestop or random seller on the internet. I will say many of their games were in great condition. read more

Staff was very helpful and polite. service was very quick. wide selection of games, devices, and repair services offered. I recommend this spot to anybody local. read more

Very convenient location for retro games and tech repair. The selection is not the best around, but is updated fairly frequently (weekly if I'm not mistaken). I've had multiple family members had their phones repaired here with no issues. Prices range from under market deals to overpriced (typical of most local game stores). Staff is very friendly and treat me as if they know me by name whenever I walk in. The convenient location alone makes HotSpot an easy go-to if I'm ever looking for retro games. Inquired about replacing a battery in one of my N64 games and was told there was a flat rate of $20 to hold the game which is steep for this service. I can get this done cheaper at The Tech Exchange. read more

The staff is friendly and quick to ask if you need assistance. However, this place is a collector's nightmare. Security seals or tape on every game in the store and no stickers/nor indication if a game is CIB, No Manual, or Disc Only. The game selection is usually decent, but over market value. They print off covers for their disc only games, which in turn, clutters up the shelves with their own poorly printed coverarts. They used to have great console prices, but lately the pricing has been incongruent with the market prices, almost always going above. If you've never been, I'd say it's worth a trip, but I'd much rather take my business to Dawnstar, Tech Exchange RVA, or The Link to the Past. read more

generally rude staff. weird return policy. bad selection. the only things that arent overpriced here are generic branded controllers for various consoles and some ds games are priced well. dont bother with anything in the cases way overpriced read more

Waste of money! Tried to support local. Took video game controller they kept it over 5 days and never looked at it! Told I was ONLY out $20. NOT good business practice at all I told them. read more

I like old school games and I've done my fair share of browsing in pretty much all of the stores in the greater Richmond area and I have to say, make the drive to Colonial Heights to check out Hot Spot. Better selection than their peers, better service as well. To add to that, they offer more current games and electronics and repair select electronics read more

First time I went it was good except the copy of kirby triple deluxe they sold me was CHEWED but it worked so I let it slide. The second time I went however, immediately upon walking inside, an employee (short white guy with glasses who I later learned is named Dawson) commented on my body size. Shook it off and asked about repairing my retron 5, got turned down and ended up walking out with a retron2 which had been taped closed with packing tape instead of the circular pieces of tape hyperkin usually uses. Tested it at home and it doesn't work with multiple of my snes and nes games. Bring it back the next day and waited while the girl at the counter tested it. The first snes game she puts in boots up just fine but then the nes game she tried clearly didn't and I even commented that this was the same issue I was having. She puts in another nes game and after some manhandling she manages to get the nes port to work. Now at this point It's really obvious that the ports are loose and this is an item that someone returned previously (see the packing tape) Here's the best part though. You cant return ANY new items here. Even if they're BROKEN. Read the bottom of the receipt it says even if the item if unopened, and they give you a return, they keep a 10% RESTOCKING FEE. Please go to Dawn Star instead they'll give you an unchewed game. read more

I bought a PlayStation 4 into this establishment they claim they put a brand new piece in there and within two and a half months six days after the warranty the same problem happen again and they refused to cooperate fix it for me or give me a discount rate read more

Brought my notebook computer in for repairs. There was a lot of damage due to a fall. Swade is the owner and he is a great guy. Knowledgeable and honest. Final cost of repair was just as he quoted. Nice to have someone you can trust read more

The sales people were really helpful at assisting me in getting my laptop keyboard fixed. I have not had any other issues and I will recommend this place to family and friends. read more

Always a great place to go to find those hard to get retro games. Staff is awesome . its now the only place I go to to get games

This place is the only place around that can fix older generation iPods. I brought mine in and had the screen fixed but when I got it back the lock screen button, which was working when I gave it to them, was broken. They told me I would have to pay an extra 45 dollars to have it fixed. I said screw it and have an iPod that basically can't be locked. read more

They dont guarantee their work. Do NOT go here. Save yourself time, money, and patience and go somewhere else. My LG screen was cracked and they promised to have it fixed within a day, a week later, I am still waiting. I cant get a refund and they wont explain why. read more

I took my iPhone 6 here the other day because my screen was broken, they told me it should be no problem and that it would only take about an hour. An hour later they call me and tell me it's ready and when I get it the phone it looks great and is working good, but as soon as I put it back in my case (which is an otterbox) it did not want to work right. Half of the buttons I couldn't even press and could not slide up my control center. Sometimes it would even press buttons if I wasn't even touching the screen. These were never a problem before I got it fixed. It's like the sensitivity was messed up. When I took it back in there they said that it was because my storage was low that it was doing that. Which to me makes absolutely no sense. But anyway I give it three stars because of the fact it was quick and outside of the case it works. read more

Grossly overcharge! They were supposed to charge me $40.20 to fix the phone and they charged me $402.00 hoping I wouldn't notice. They claimed it was an accident but when brought to their attention they apologized ans said they got caught up in our conversation. Do not go here. read more