I don't have any pictures unfortunately, but I do have a story to tell. And it involves two…read moregentlemen at the store named Josh (I think, of not I'm sorry, but I know it starts with a J!) and Rashad, one of the techs in the back.
I've had a recurring problem with my device. And I EXCLUSIVELY use 'uBreakifix'. Mainly because my phone is insured through asurion, which might I add, has really stepped their insurance program up compared to years of yore, but, for other devices that I can't fix myself, I take to this particular franchise.
I'm an OTR driver, from Reno and currently in emporia Virginia. My s23 ultra took a s*** on me last night, and I run a majority of my business primarily through this phone, and partially on my tablet. Being as tech savvy as I am, and having this issue before, I called Rashad, he told me he was open and to file a claim before I got there, and then to get there ASAP so they could get my device fixed.
I drove to a closer location that said they were open on sundays, and they actually weren't, but that put me about a half an hour away from Glen Allen when I made that call. I followed Rashad's advice, headed towards their facility and tussled with asurion for about a half an hour to get my claim started.
I walked in, Josh checked me in, super cool dude, and they're playin music from the 2000s, that brought back a lot of memories!!! We exchanged a few words and pleasantries, and off my phone went to rashad, and off I went back to my truck to wait it out.
Within an hour, Rashad called me and told me my repair was complete. And it was just as I suspected, what he concurred. He whipped it into shape, ran tests, and sent me on my way. What a great couple of guys they are!
Extra star for being open on sunday, and being able to accommodate a neurotic maniacal eccentric customer such as myself, in a pickle, because Monday is tomorrow and I needed my phone fixed yesterday.
Thank you guys so much! Thank you uBreakiFix... Your techs, service, speed and knowledgeability are Paramount in this industry. My insurance covered it so it didn't cost me a THING, but even if I had to pay out of pocket, out would have came the ole business debit card!!!