This is from January 2024:…read more On their website tailoreddata.com, they mention free quotes, while recognizing their 30+ years in business and positive reviews. I took in my hard drive and explained my issue to David and how disappointed that the place I took it to originally, weren't able to recover my data. He said it would take 3-5 business days. Feeling that there was a chance in fixing my computer, I asked if I could pay now (which was $150) and left. David calls shortly after to ask questions regarding the hard drive. I'm put on hold so he could talk to the tech guy (whom I never saw, but assumed he was in back). David then told me it couldn't be fixed based on their diagnosis. I come back thinking I'd be refunded, since I paid to what I thought was towards the repair. When confronted, David apologized and shrugged it off, admitting he forgot to mention it. I would've asked to speak to someone else, but a customer was there and I don't like causing scenes. Not only did I pay $150 for a quote advertised as free, they took all of 20 minutes to diagnose something I already knew that it wasn't likely to be fixed. I decided to send an e-mail questioning this.. The following are selected parts of the replies by Kevin the owner: Our website: www.tailoreddata.com does not say anything about free quotes. Even on computer repair jobs, we don't do free quotes. We haven't done them in over 20 years. We should have given you a reference to a couple of companies that can recover your data as you are correct, all data can be recovered unless it has been physically modified. Escalating the complaint is your choice. Nothing to do with being mad or angry. People can have disagreements without anger. I feel that you are nitpicking on this "quote" thing. We quote the obvious fix. If you brought in a phone with a broken screen, we quote you the cost of replacing the screen. If you bring in a laptop with a virus, we quote the cost of removing the virus. We don't do the job and then issue a quote. If you were told the amount for the job, that is a quote. _____________________________________ I've never had any major computer issues that I couldn't fix until now. I didn't know how serious data recovery could be at times. I came in for a second opinion, because of your years in business and positive reviews. All I asked was if my hard drive could be recovered. Instead, I feel taken advantage of paying $150 for what I thought would be toward the repair. I never asked them to fix it. My point is the website says free quotes. If they no longer do them, why is it still on the website? It bothers me that a 30 year old business that admitted their mistake, would risk a negative review, instead of attempting to resolve the issue.

Been a while since I had brought a computer into Tailored Data Solutions. Couldn't even open the…read morelaptop anymore because the hinges were all busted up. Excellent service. They said that the studs that the hinges screw into were broken. It was fixed for $185. Awesome job.

So after reading what Justin the owner had posted, I apologize for the negative review posted of…read morethe situation. I cannot, in good conscience, put any blame on this company after it was clearly laid out. I do, however, wish I hadn't wasted money to not have it fixed but that's on me, not them. Thank you for explaining the circumstances, appreciate it!

Did an amazing job repairing my phone. The price was a bit steep, but it did beat purchasing a…read morewhole new Samsung phone.

Been here a couple of times. First was because my wife broke the screen on her iPhone 7. The latest…read moretime was because the battery was swollen and not charging on the iPhone 6 that we use for a home phone. Both repairs were completed by a young guy, very pleasant, courteous and knowledgeable, he even laughed at my bad jokes. Both repair were completed in less than 30 minutes. My wife's phone repair cost $80 and she's had no problems at all since the repair ( about 2 months). The battery on the other phone was done for $45. Parts were $25 and labor $20. Verizon wanted $40 just for their battery! Definitely recommend iRite to anyone who needs their iPhone repaired.

Went here yesterday around 6pm. I forgot the rep's name but it was a wonderful experience. Very…read moreprofessional and prices are reasonable. iPhone 12 battery replaced in a little over half an hour. He even cleaned my charging port. Great company to deal with!

Took my gaming pc to get checked out because it wasn't turning on anymore. That was about 2 weeks…read moreago and I still don't have my PC. They told me I need to replace the power supply as well as the graphics card even though my cpu has integrated graphics and has ran without a card before. It doesn't take over a week to get a part shipped, and it certainly doesn't take 2 weeks to find out what's wrong with it. Every step of the way they have either blown me off or told me I need to keep waiting. I won't be going back to this place and I recommend you find somewhere else to get repairs done. I'm still waiting on a call back for the tenth time now. Don't waste your time and money on this place.

I have a Samsung Galaxy 10 which needed a new battery. Walk in quoted me the best price of 3 other…read moreshops and did the replacement in 30 min.

Had a great experience here. The shop is so nice and the people there were super friendly. Also the…read moreguy - I didnt get his name - explained in detail to me about my computer. I know 0 about computers so I appreciate the guy explaining it to me like 5 times until I understood haha very patient and sweet. Thanks guys ! Just moved here and will always bring my MAC here if I have problems. Great customer service and affordable :)

I can't say enough good things about Chuck and this business. He has helped us with computer…read morerepairs, iPhone repairs, and Home theatre. The pricing is very reasonable and the jobs are done in a timely manner. Not only is it high quality work but he is amazing to work with. He cares and he listens and is eager to help! I highly recommend visiting Chuck at RVA Electronics!

I actually took a personal computer there for repairs and found out that they are not a repair shop…read morefor single computers but for corporate generated businesses, however it was an experience and adventures so I have to score them high on my ratings since my name is Simmons to thank you

Do you remember good customer service? Well, I do and so do the employees at Simmons Computer…read moreSolutions. Good customer service, begins with hospitable communications with potential customers. I didn't actually buy anything, but their positive and helpful attitude, never wavered. Many people learn how to treat others, from their home. There is an old saying, "they have good home training", and the employees at Simmons certainly do. Thank you Dave for representing your people well

I stopped because my phone kept telling me it needed fixed - that it had a virus. They fixed it in…read moreminutes. Thank you sooo much. We are not tech savvy so when something like this occurs just drives me nuts. We definitely will tell others.

This is a small business with very limited staff. They apparently prefer to manage contracted…read moreenterprise business customers. In my experience as a single user they are very poor about returning phone calls, and are very susceptible to getting overwhelmed and backlogged with work when one of the staff is absent. This led to mistakes and delays in service. If you are an individual user you can get better service elsewhere.

PCRx came into our business with a detailed plan to secure and upgrade our network. We selected…read morethem as our vendor of choice, and on install night we were here less than 3 hours. I was prepared to be here all night! Also pleased that our Comm cabinet which was a total eyesore is now tight and tidy. We have gotten a heck of an education from them too. Highly recommend.